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Reviews of Hu. Hotel

3.5 out of 5
Hu. Hotel
79 Madison Avenue, Memphis, TN

Reviews

8.2

Very good

Rating 10 - Excellent. 469 out of 1000 reviews" "
Rating 8 - Good. 259 out of 1000 reviews" "
Rating 6 - Okay. 139 out of 1000 reviews" "
Rating 4 - Poor. 84 out of 1000 reviews" "
Rating 2 - Terrible. 49 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shelby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop bar is lovely with a good happy hour. Room and bed comfortable
Stayed 3 nights in May 2024
Response from Adam Herrod General Manager on 21 May 2024
Thank you Shelby for your 5-star review. We hope to see you again soon.

8/10 Good

Yvette

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed in large, clean room that looked like it had recently been renovated - in a traditional/art deco style. The hotel overall felt a little soul-less. It has a large lobby but no one used it. Popped to the roof terrace and it was busy with great views at sunset. Reception staff were ok. Parking is just over the road but be warned that the lifts have a tendency to fail - it looked both on arrival and departure we were going to have to lug our cases up/down 4/5 flights - so maybe check in first before parking.
Stayed 2 nights in May 2024
Response from Adam Herrod General Manager on 20 May 2024
Thank you Yvette for leaving us a 4-star review. We are currently activating events for our lobby and we are sorry that you won't be here for our bi-weekly live jazz event on Mondays! We hope to see you again soon.

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is located downtown memphis. This part of town has trolly cars starting the one way street surrounding the hotel. This made initial parking to check in difficult. We found a parking garage a few blocks away and drug our luggage along the city street and past dark alley ways. We didn’t feel unsafe but kept our radars on. The hotel was nice and the beds were like sleeping on clouds. We did not partake in their $15 very limited breakfast bar.
Stayed 1 night in May 2024
Response from Adam Herrod General Manager on 20 May 2024
Thank you Darren for leaving us a 4-star review. We hope to see you again soon!

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Adam Herrod General Manager on 20 May 2024
Thank you for leaving us a 4-star hotel Margaret. We hope to see you again soon.

2/10 Terrible

Mary, Dallas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I felt unsafe staying there with my three kids. There were homeless men outside the hotel and sketchy characters walking around. The photos do not match the hotel.
Stayed 1 night in May 2024
Response from Adam Herrod General Manager on 20 May 2024
Thank you Mary for leaving us a candid review about your stay. We apologize that you didn't feel safe at our hotel. We are a downtown hotel and we try to secure the surrounding areas as best as we can, but it seems that we fell short. We hope to regain your trust in our brand.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything we wanted to see. Just around the corner to catch the trolley...1$ to ride each ride...to Beale Street. Very nice room.
Stayed 2 nights in May 2024
Response from Adam Herrod General Manager on 14 May 2024
Thank you James for leaving us a 5-star review. We hope to see you again soon!

6/10 Okay

Hamish

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great hotel - except for the check in experience - when I arrived there was no one to check me in - waited over an hour to get my room key...
Stayed 1 night in May 2024
Response from Adam Herrod General Manager on 14 May 2024
Thank you Hamish for leaving us a review about your most recent stay. We had a staffing issue that resulted in us having to find coverage. We do apologize for this and we hope to make up for this in the future.

4/10 Poor

Shams

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Adam Herrod General Manager on 10 May 2024
Thank you Shams for leaving us a survey about your most recent stay. I would love to hear more about why you feel we deserved that score.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel experience - staff was friendly and helpful.
Stayed 5 nights in Apr 2024
Response from Adam Herrod General Manager on 7 May 2024
Thank you Lisa for leaving us a 5-star review. We hope to see you again soon!

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and friendly staff (Mike) Roof top bar has a great view. Breakfast could be a little better for the price.
Stayed 2 nights in May 2024
Response from Adam Herrod General Manager on 6 May 2024
Thank you Nicholas for your 5-star review and we will take your suggestion into consideration for the future. Safe travels.

8/10 Good

Beatriz

Travelled with family
Liked: Cleanliness, staff & service
The view is excellent, so is the location.
Stayed 1 night in May 2024
Response from Adam Herrod General Manager on 6 May 2024
Thank you Beatriz for leaving us a 4-star review. We hope to see you again soon!

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I gave his location another chance, but I find the rooms to be outdated and poorly maintained
Stayed 2 nights in Apr 2024
Response from Adam Herrod General Manager on 3 May 2024
Thank you James for leaving us a review. I apologize that our hotel isn't up to your standards. Safe travels.

10/10 Excellent

Carolynn, Waterloo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to "touristy" Beale Street; which was what we were looking for on this trip. Lovely rooftop with exceptional views, wish it was open for early morning tea and coffee.
Stayed 1 night in May 2024
Response from Adam Herrod General Manager on 3 May 2024
Thank you Carolynn for leaving us a 5-star review. We hope to see you again soon!

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was so easy… nicest staff!!
Stayed 1 night in Apr 2024
Response from Adam Herrod General Manager on 2 May 2024
Thank you Kristen for leaving us a 5-star review. We are thrilled that you enjoyed our service. We hope to see you again soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
We were told about the area being rough, but I was surprised to find out it was fairly clean and safe.
Stayed 1 night in Apr 2024
Response from Adam Herrod General Manager on 2 May 2024
Thank you Paul for leaving us a 5-star review.

6/10 Okay

Kimberly, Bartlett

Liked: Cleanliness, staff & service
Nice and comfortable stay.
Stayed 1 night in Apr 2024
Response from Adam Herrod General Manager on 1 May 2024
Thank you Kim for completing a survey about your most recent stay. I would love to hear more about your experience with us and how we could've improved your score.

8/10 Good

Jarmon

Stayed 1 night in Apr 2024
Response from Adam Herrod General Manager on 20 May 2024
Thank you Jarmon for leaving us a 4-star review. We hope to see you again soon.

8/10 Good

Reanecia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Adam Herrod General Manager on 1 May 2024
Thank you Reanecia for leaving us a 4-star review. We hope to see you again soon.

4/10 Poor

Shanna

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly staff! Not once was I greeted in a friendly manner, employees were always visibly on their phones or complaining about their lives. I was charged an extra $75 per day for incidentals as I was checking in. For someone who had budgeted their stay for 5 days, that was quite the hit right off the bat. I guess being able to eat while staying there is secondary. I will not be back and most definitely won’t refer anyone to stay at the Hu.
Stayed 5 nights in Apr 2024
Response from Adam Herrod General Manager on 30 Apr 2024
Shanna, I apologize that our service wasn't up to the standard that we hold ourselves to. However, we do appreciate you for bringing this to our attention. This will be addressed with our entire staff. In regards to the incidentals, this hold is common amongst our industry. Nevertheless, you will be receiving this back 3-4 business days. We hope that you give us another chance to redeem ourselves. Safe travels!

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay at Hu Hotel. We wanted to be close enough to walk to Beale St and far enough away. It was absolutely the perfect location. Very quiet , rooms were clean and staff was very nice and helpful! The only issue we had was ice. You had to ask for ice on the first floor. Not a huge complaint. Just a little inconvenience. But would definitely recommend and stay here again.
Stayed 2 nights in Apr 2024
Response from Adam Herrod General Manager on 30 Apr 2024
Thank you Abigail for leaving us a 5-star review. We are so happy that you were pleased with your stay. We do apologize that we do not have ice machines on the guest room floors. We look forward to seeing you again.

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooftop bar. Clean and newly renovated. Would recommend to friends!
Stayed 2 nights in Apr 2024
Response from Adam Herrod General Manager on 29 Apr 2024
We are so happy that you enjoyed our rooftop and we hope to see you again soon Alexandra!

8/10 Good

Alan

Stayed 2 nights in Apr 2024
Response from Adam Herrod General Manager on 17 May 2024
Thank you Alan for leaving us a 4-star review. We hope to see you again soon!

8/10 Good

Nina

Good hotel
Stayed 1 night in Apr 2024
Response from Adam Herrod General Manager on 26 Apr 2024
Thank you Nina for leaving us a 4-star review. We hope to see you again soon!

10/10 Excellent

Alexia

Stayed 1 night in Mar 2024
Response from Adam Herrod General Manager on 19 Apr 2024
Thank you Alexia for taking the time to leave us a 5-star review. We hope to see you again soon!

10/10 Excellent

Jon, Duluth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean and modern, and has nice touches such as cold water and coffee always available. The location is great - along the river, near the trolley cars and Beale Street.
Stayed 1 night in Apr 2024
Response from Adam Herrod General Manager on 15 Apr 2024
Thank you Jon for leaving us a 5-star review. We hope to see you again soon!

6/10 Okay

Aaron, Oklahoma City

Travelled with partner
Liked: Cleanliness
i love the views from this hotel. i stayed on the 14th floor in the king suite corner room that gave an almost panoramic view looking over the bridge and river. the room was spacious and the shower bath combo was nice. the bed wasn’t the most comfortable i’ve slept on in a hotel. it’s easy to get around locally as everything is just about in walking distance or a trolley ride away.
Stayed 3 nights in Apr 2024
Response from Adam Herrod General Manager on 15 Apr 2024
Thank you Aaron for taking the time to leave us a review about your experience at the Hu. I'm sorry that you weren't able to get the best rest but we hope to make up for that in the future. Safe travels.

10/10 Excellent

India

Stayed 1 night in Apr 2024
Response from Adam Herrod General Manager on 6 May 2024
Thank you India for leaving us a 5-star review. We hope to see you again soon!

8/10 Good

Kirk

Travelled with family
Liked: Cleanliness, staff & service, amenities
Small things like burned out lightbulbs, leaky shower and broken tv remote, nothing serious. Overall it’s 4stars, 4.5 if I could
Stayed 2 nights in Apr 2024
Response from Adam Herrod General Manager on 15 Apr 2024
Thank you for leaving us a 4-star review Kirk. We are working to fix those issues that you have listed and we hope to be in better shape during your next visit. See you soon!

8/10 Good

IRENE, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good. The only thing was that when we tried to check in 15 mins earlier, they were not able to accommodate us. And the room doesn’t have a coffee maker so every morning and evening I had to go down to the lobby to get hot water for my tea.
Stayed 2 nights in Apr 2024
Response from Adam Herrod General Manager on 15 Apr 2024
Thank you Irene for leaving us a 4-star review. I'm sorry we weren't able to get you checked-in early. I'm glad it did not impact your stay tremendously and we hope to see you again soon.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the staff at the hotel very friendly and helpful, excellent location and my rooms view was( WOW ) and I highly recommend the Hu hotel and I will be returning.
Stayed 7 nights in Mar 2024
Response from Adam Herrod General Manager on 15 Apr 2024
Thank you Jonathan for leaving us a 5-star review. We can't wait to see you again. Safe travels!

10/10 Excellent

Brian

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room. For a room that size, it had a huge, comfortable King Size Bed. The bathroom was my favorite thing,very spacious. Shower was excellent too. Staff was nice and courteous. Rooftop bar has a great view of the Mississippi River.
Stayed 4 nights in Apr 2024
Response from Adam Herrod General Manager on 15 Apr 2024
Thank you Brian for taking the time to leave us a 5-star review. We truly do appreciate you choosing the Hu Hotel and we hope to see you again soon!

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, good location & lovely rooftop bar!
Stayed 2 nights in Apr 2024
Response from Adam Herrod General Manager on 15 Apr 2024
Thank you Beverly for leaving us a 5-star review. We hope to see you again soon!

10/10 Excellent

Pallavi

Stayed 1 night in Apr 2024
Response from Adam Herrod General Manager on 1 May 2024
Thank you Pallavi for leaving us a 5-star review.

2/10 Terrible

WILLIAM

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Adam Herrod General Manager on 8 Apr 2024
Thank you William for leaving us a review. I would love to hear why you believe we deserved the score we received. I look forward to hearing from you.

10/10 Excellent

Geraldeeni

Stayed 1 night in Mar 2024
Response from Adam Herrod General Manager on 22 Apr 2024
Thank you Geraldeeni for leaving us a 5-star review. We hope to see you again soon.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Adam Herrod General Manager on 1 Apr 2024
Thank you Aaron for leaving us a 5-star review. We hope to see you again soon!

8/10 Good

Erika

Travelled with pets, Travelled with partner
Liked: Staff & service
It’s just an okay hotel. I’m travelling with my pets and the pet fee is ridiculous. No parking on lot, no valet but there’s a lot right across the street.
Stayed 1 night in Mar 2024
Response from Adam Herrod General Manager on 28 Mar 2024
Thank you Erika for leaving us a 4-star review.

10/10 Excellent

Rudolph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, I found this property very unique in a good way. I loved my room. It was very spacious. The only thing is the sofas needed to be tidied a little bit. It’s a great place to stay if you are looking for a spacious room with peace and quiet, this is the place.
Stayed 1 night in Mar 2024
Response from Adam Herrod General Manager on 28 Mar 2024
Thank you Rudolph for leaving us a 5-star review. We hope to see you again soon in the future. Safe travels

10/10 Excellent

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 3 nights in Mar 2024
Response from Adam Herrod General Manager on 28 Mar 2024
Thank you Bernard for a 5-star review. We hope to see you again soon!

8/10 Good

Zachary

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Adam Herrod General Manager on 28 Mar 2024
Thank you Zachary for leaving us a 4-star review. We hope to see you again soon!

10/10 Excellent

Zaythoven

Stayed 2 nights in Mar 2024
Response from Adam Herrod General Manager on 15 Apr 2024
Thank you Zaythoven for leaving us a 5-star review.

10/10 Excellent

Tanner

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a really cool hotel, with excellent, kind staff.
Stayed 2 nights in Mar 2024
Response from Adam Herrod General Manager on 25 Mar 2024
Thank you Tanner for leaving us a 5-star review. We hope to see you again soon!

10/10 Excellent

Tyrell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the rooms and the lobby… nice and quiet with lots to do around the hotel. Easy access to trolly and food. I’ll definitely stay again
Stayed 2 nights in Mar 2024
Response from Adam Herrod General Manager on 25 Mar 2024
Thank you Tyrell for leaving us a 5-star review. We hope to see you again soon!

10/10 Excellent

Riley Allan, Seattle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooftop bar!
Stayed 4 nights in Mar 2024
Response from Adam Herrod General Manager on 25 Mar 2024
Thank you Riley for leaving us a 5-star review. We are happy that you enjoyed our rooftop bar. We hope to see you again soon. Safe travels!

6/10 Okay

Jen

Travelled with family
Liked: Cleanliness
This is a neat old hotel but a bit dated. It was clean and the staff were kind, but not terribly helpful when it came to a big parking issue. We were advised to use Brinkley garage since we were staying overnight and weren’t going out. We clarified before walking to the parking garage, then went to park where directed. The area didn’t seem safe so upon arrival at the garage, we took a ticket and quickly entered. Most, seemingly all of the spots on the first three levels had “reserved” signs. We drove back down two levels so as not to have to walk too far with my husband’s foot in a boot with a cane. Upon return to the lobby of the Hu, we asked again if the Brinkley was the correct garage and whether we could park in front of any of the reserved signs. The desk worker replied, “yes.” Upon returning to our car a little after10 am the next morning (Friday), I found a boot on my vehicle. I quickly called Secure Assets company to request to unlock the boot to release my car and was told it would be at least half an hour and that I should wait with my car. I had to phone the lobby to connect me to my husband to let him know that he had toUber to our 11:00 am appointment since I would be waiting with the car. I asked why I was ticketed and front desk said they weren’t sure. When Secure Assets arrived I had to pay $50 (and Venmo fee of $1) because the spots were reserved for tenants NOT hotel guests. I contacted Hu via email to request a response and still have not received one.
Stayed 1 night in Mar 2024
Response from Adam Herrod General Manager on 25 Mar 2024
Thank you Jen for leaving feedback about your most recent stay at the HU. I do apologize for the inconvenience you faced while parking your vehicle and the misinformation you have received. Due to the limited information we received on this review I'm not able to locate your contact information. If you wouldn't mind would you please send a follow up email so we can get this resolved for you? I look forward to hearing from you.

10/10 Excellent

Meghan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was a bit of a challenge and a little bit of a walk to and from and there is no elevator and you start parking on the 4 th floor of the structure. Beautiful hotel
Stayed 1 night in Mar 2024
Response from Adam Herrod General Manager on 21 Mar 2024
Thank you Meghan for leaving us a 5-star review. We hope to see you again in the future.

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked how quiet it was! Everyone was very friendly and accommodating. Will stay here again when we visit Memphis!
Stayed 2 nights in Mar 2024
Response from Adam Herrod General Manager on 18 Mar 2024
Thank you Kim for leaving us a 5-star review. We look forward to seeing you again when you come visit Memphis.

6/10 Okay

Remington, Jay

Stayed 2 nights in Mar 2024
Response from Adam Herrod General Manager on 8 Apr 2024
Thank you Remington for leaving a review. I would love to hear why you believe we deserved the score we received. I look forward to hearing from you.

8/10 Good

Royelle

Stayed 3 nights in Mar 2024
Response from Adam Herrod General Manager on 8 Apr 2024
Thank you Royelle for leaving us a 4-star review. We hope to see you again soon!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Adam Herrod General Manager on 15 Mar 2024
Thank you Alex for leaving us a 5-star review. We hope to see you again soon!