Property entrance

Reviews of Sofitel Melbourne On Collins

5 out of 5
Sofitel Melbourne On Collins
25 Collins Street, Melbourne, VIC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 648 out of 1003 reviews" "
Rating 8 - Good. 221 out of 1003 reviews" "
Rating 6 - Okay. 85 out of 1003 reviews" "
Rating 4 - Poor. 36 out of 1003 reviews" "
Rating 2 - Terrible. 13 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel, and great price for a 5 star rating. Lovely room and comfortable bed...no complaints
Stayed 1 night in Mar 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, beautiful dinner at No.35. Definitely recommended ❤️
Stayed 1 night in Mar 2024
Response from Dagmara on 24 Mar 2024
Dear Robert,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Prompt check-in, efficient friendly staff
Stayed 1 night in Mar 2024
Response from Dagmara on 7 Mar 2024
Dear Carol,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 1 night in Feb 2024
Response from Dagmara on 3 Mar 2024
Dear Rick,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Maria

Liked: Property conditions & facilities
A magnificent place
Stayed 1 night in Feb 2024
Response from Dagmara on 25 Feb 2024
Dear Maria,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Marco

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Dagmara on 20 Feb 2024
Dear Marco,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Colin

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Dagmara on 4 Feb 2024
Dear Colin,Thank you for your review on Google.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Cherry

Stayed 3 nights in Jan 2024
Response from Dagmara on 21 Mar 2024
Dear Cherry,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Javier

Stayed 3 nights in Jan 2024
Response from Dagmara on 10 Jan 2024
Dear Javier,Thank you for your review on Google.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Dagmara on 2 Jan 2024
Dear Bruce,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Wendy

Response from Dagmara on 5 Feb 2024
Dear Wendy,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay and highly recommend
Response from Dagmara on 7 Feb 2024
Dear Katrina,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Emma-Leigh

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Absolutely amazing stay for the foo fighters concert. The room was everything we wanted. Extra effort and services and the thoughtful welcome chocolates we received on check in. Everything was in immaculate condition, in room services were plentiful and thoughtful. Can’t wait to come back. Thankyou
Stayed 1 night in Dec 2023
Response from Dagmara on 11 Dec 2023
Dear Emma- Leigh,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room with good views and close to transport.
Stayed 2 nights in Nov 2023
Response from Dagmara on 28 Nov 2023
Dear John,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Allyvia

Stayed 1 night in Sep 2023
Response from Dagmara on 1 Nov 2023
Dear Allyvia,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

8/10 Good

Rhys

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
the wait for breakfast was too long
Stayed 1 night in Sep 2023
Response from Dagmara on 1 Oct 2023
Dear Rhys,Thank you very much for providing us with your such valuable after your stay with us.Your constructive comments are appreciated and well taken. We apologise that these issues kept you from having a flawless visit and will work on them with our team here. We do hope to have you back in the not too distant future. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

ranjini

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views of Melbourne skyline
Stayed 1 night in Sep 2023
Response from Dagmara on 11 Sept 2023
Dear Ranjini,Thank you for your review on Google.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

8/10 Good

Adrian, Northbridge

Liked: Cleanliness, property conditions & facilities
Best not to keep people waiting unattended for breakfast, otherwise a solid performance
Stayed 3 nights in Aug 2023
Response from Dagmara on 3 Sept 2023
Dear Adrian,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Adam, Maroubra

Stayed 1 night in Aug 2023
Response from Dagmara on 6 Sept 2023
Dear Adam,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was surprised to have to pay for my stay on arrival. I hsd assumed that only the $200 deposit was required .
Stayed 2 nights in Aug 2023
Response from Reservations on 18 Aug 2023
Bonjour Anne,I just double checked with Online travel agency and I can assure you that accommodation was to be settled at the hotel. If you have been charged via Expedia or Hotels.com prior to arrival, please let us know so that we can contact them to rectify. Kind Regards,Sofitel Melbourne On Collins

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from Dagmara on 1 Aug 2023
Dear Kevin,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Marco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant decor, immaculate service, great food during our conference and the buffet breakfast was excellent as well. Soft sensor light coming on when entering the bathroom is a nice touch, free bottle of sparkling wine day of check in was a nice surprise
Stayed 2 nights in Jul 2023
Response from Dagmara on 1 Aug 2023
Dear Marco,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Aparajita

Stayed 1 night in Jul 2023
Response from Dagmara on 14 Aug 2023
Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

4/10 Poor

Julie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
sad
saggy old mattress, supposed to be a superior King luxury room, was terrible two twins pushed together, uncomfortable chairs in room, shower curtain instead of doo
Stayed 1 night in Jul 2023

10/10 Excellent

Brian

Travelled with partner
Liked: Staff & service
Its a bit tired, Needs a BIG upgrade
Stayed 1 night in Jul 2023
Response from Dagmara on 9 Jul 2023
Dear Brian,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Todd

Stayed 2 nights in Jun 2023
Response from Dagmara on 27 Jul 2023
Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Michelle

Stayed 1 night in Jun 2023
Response from Dagmara on 2 Jul 2023
Dear Michelle,Thank you for your review on Hotels.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

8/10 Good

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Dagmara on 2 Jul 2023
Dear Allyson,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Dagmara on 21 Jun 2023
Dear Sue,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful Stay staff were lovely and accomodating. We would most definitely stay again.
Stayed 3 nights in Jun 2023
Response from Dagmara on 18 Jun 2023
Dear Julie,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

8/10 Good

Clive

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Dagmara on 14 Jun 2023
Dear Clive,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Kostantinos

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The BEST service which in my experience adds so much to a stay. A truely luxury room, modern fit out, excellent condition/well maintained. Felt like my 6 year old was more than welcome and they were happy to have us there as a family. They even surprised us at breakfast with a 'happy holiday' dessert for him and tried to give us a table by the windows. Breakfast was excellent quality and a lovely selection. Room service was nice and arrived quickly. Views from room and restaurant was exceptional. highly recommended
Stayed 2 nights in May 2023
Response from Dagmara on 12 Jun 2023
It is fabulous to hear that you enjoyed your stay and we are delighted to know that you enjoyed all aspects of it, especially the quality of our room service as well as the comfort of our rooms. We appreciate your kind feedback about our team and we will ensure this is shared. We look forward to welcoming you again soon.Thank you again for sharing your experience and we are looking forward to your stay in September.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Dagmara on 6 Jun 2023
Dear David,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

anastasia

Stayed 1 night in May 2023
Response from Dagmara on 30 May 2023
Thank you for your review on Hotels.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
I’m a regular at melb Sofitel and will continue
Stayed 5 nights in May 2023
Response from Dagmara on 29 May 2023
Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All staff are so nice and accomodating. Such a beautiful venue and amazing location!!
Stayed 4 nights in May 2023
Response from Dagmara on 25 May 2023
Dear Stephanie,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Dagmara on 25 May 2023
Dear Jacqueline,Thank you for your review on Hotels.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel would definitely stay here again.
Stayed 1 night in May 2023
Response from Dagmara on 15 May 2023
Dear Cameron,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Manoj

Stayed 3 nights in May 2023
Response from Dagmara on 5 Jun 2023
Dear Manoy,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

evelyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous!!!
Stayed 1 night in May 2023
Response from Dagmara on 15 May 2023
Dear Evelyn,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Susan

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Dagmara on 8 May 2023
Dear Susan,Thank you for your review on Hotels.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Gabrielle

Stayed 3 nights in Apr 2023
Response from Dagmara on 21 May 2023
Dear Gabrielle,Thank you for your review on Google.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

jim

Stayed 1 night in Apr 2023
Response from Dagmara on 15 May 2023
Dear Jim,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

8/10 Good

Vincent

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Service was excellent- reception, bar at 35th floor & concierge. Just a bit concerned with the cleaning in the bathroom. The soap wrap & some hair from our morning use was still there in the afternoon. Not so keen on the glass wall that separates the room & the shower also showing yourself while you are having your morning rituals. Lol!
Stayed 2 nights in Apr 2023
Response from Dagmara on 27 Apr 2023
Dear Vincent,Thank you for choosing to stay at Sofitel Melbourne on Collins. Whilst I was pleased to read that you enjoyed your overall stay, thank you also for highlighting areas where you felt further improvement is required, in particular with regards to the cleanliness of your guestroom. Please be assured that we have taken your feedback back to our Operational teams for further investigation.Please accept our apologises. Thank you again for bringing these points to our attention and we do take your comments very seriously in order to improve our guests experiences wherever possible. I do hope that we will have the opportunity to welcome you back to the hotel in the future. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

10/10 Excellent

Wayne

Stayed 2 nights in Apr 2023
Response from Dagmara on 8 May 2023
Dear Wayne,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Kerry

Stayed 2 nights in Mar 2023
Response from Dagmara on 2 Apr 2023
Dear Kerry,Thank you for your review on Hotels.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

4/10 Poor

Stephanie

Stayed 1 night in Mar 2023
Response from Dagmara on 24 Apr 2023
Dear Stephanie,Your review was highlighted for us to follow up on, however we noticed that you have not provided us with any specific comments of your recent stay with us. Should you have any comments and or concerns, do let us know at your earliest convenience as we would be delighted to further assist when possible. I am looking forward to hear from you soon. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views, great rooms, great staff
Stayed 1 night in Mar 2023
Response from Dagmara on 30 Mar 2023
Dear David,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Dagmara on 22 Mar 2023
Thank you for your review on Hotels.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location!
Stayed 2 nights in Mar 2023
Response from Dagmara on 20 Mar 2023
Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager