Ratings based on 2,556 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Launceston

Posted 21/05/2015
Pros: Locality and availability
Cons: Single beds are not comfortable and far too small
Location: Close to transport shopping and dining
one of may stays at the Hotel on Swanston and Mercure Welcome and apart from a couple of minor matters has always been good'
5 out of 5
Recommended
for Everyone
by A verified travellerfrom dawesvile western australia

fantastic location and suprising quiet room

Posted 21/05/2015
Pros: The location and the staff .
Cons: really not much as I really loved this hotel. only thing was the windows were a bit dirty.
Location: so close to everything. near to flinders station. myers and david jones next door.
never been to Melbourne before and would highly recommend this hotel . Easy to get around and the staff are amazingly helpful.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Auckland

Right in the Heart of the City

Posted 20/05/2015
Pros: Location, price and reasonable facilities.
Cons: They are renovating, and while they say only between 8am - 8pm, they did do work at 6.30am every weekday, which was annoying and loud.
Location: Little Bourke St location, right beside Bourke St Mall, Chinatown, Melbourne Central, QV Mall.
Right in the heart of Melbourne. Fantastically located within walking distance to everything. Restaurants, shopping, nightlife all on your doorstep. We were happy with the hotel, yes it is a little tired in places but our room was clean, tidy and the staff were happy and helpful. And the price was fantastic. We'd stay there again anytime.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom 日本

シティの便利な場所にありました。

Posted 19/05/2015
Pros: コンシェルジュが親切だったこと。トラムのカードを間違えて買ってしまいましたが、快く払い戻しにも応じてくれた上に、どこで購入したらよいかなども丁寧に教えてくれました。 朝食が付いていませんでしたが、前払いではなく利用したら後から集計する形だったので、食欲がなく食べなかったときには払わずに済みました。
Cons: チェック・アウトで少し待たされましたが、日本とは違うので仕方ないかと思います。 また、客室に行くエレベーターの利用時に、カードの挿入が必要なことも一言添えてほしかったです。カードキーに部屋番号が表示してあると便利かと思います。
Location: トラムの駅に近く市街地の真ん中で、便利な場所にありました。 ロビーに併設されているチョコレートショップはとてもおいしいそうです。
3部屋お願いしたのですが、1部屋のみ初日にバスルームの浴槽の掃除のみをし忘れていたようです。 それ以外は快適に過ごせました。 夜中に少しうるさい他のお客さんが居ましたが、ホテルのせいではないですね。
Comment from Hotel Management
21/05/2015 by H3028-GM02@accor.com, Hotel Management
Thank you for your feedback. I am sorry to read that we couldn't provide you with a hassle-free stay. We hope that we can look forward to welcoming you back in the future. Kind regards, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Other
by A verified travellerfrom Perth W.A

Great central CBD location.

Posted 19/05/2015
Pros: Comfortable room and spacious foyer with ample check in - out staff. Plus storage of bags after check out til late in the day.
Very close to Bourke St tram to Etihad for a footy fan.
Comment from Hotel Management
21/05/2015 by H3028-GM02@accor.com, Hotel Management
Dear Wayne, Thank you for your feedback. Our location is certainly the biggest advantage of staying with us where some of Melbourne tourist attractions, major shopping destinations and sporting venues are only a short stroll or quick tram ride away. We hope to see you again soon. Kind regards, Alex Mihardja Operational Project Manager
1 out of 5
by A verified traveller

Only good thing is the city location

Posted 16/05/2015
We stayed at Mercure in early May 2015. The hotel is located in a really old building, with narrow and dark hallways. The standard room was small and cramped- with poor lighting and was very old and dusty.
Comment from Hotel Management
18/05/2015 by H3028-GM02@accor.com, Hotel Management
Dear Kevin, Thank you for your recent patronage. I was sorry to read that we did not tick all the boxes during your stay. Feedback such as yours allows us to identify areas of improvement and I thank you again for providing a review. Please do not hesitate to contact myself if I can be of any further assistance in the future.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Brisbane

backstreet boys trip

Posted 15/05/2015
Pros: Pretty much in the middle of Melbourne close to everything trams and trains walking Distance shops and restaurants. Staff Were friendly and helpful.
Cons: I found the shower to be quite challenging. Very hard to get a good balance between hot and cold
Location: Walking distance to Casino and aquarium and rail and trams . Free Tram covers the inner city.
my daughter and I visited Melbourne for a weekend together and a backstreet boys concert
Comment from Hotel Management
18/05/2015 by H3028-GM02@accor.com, Hotel Management
Dear Glenda, Thank you for your feedback. I hope you and your daughter had a great time at the concert & enjoyed your stay with us. We hope to see you again soon. Kind regards, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Wellington

Trams stops outside the hotel

Posted 13/05/2015
Pros: So close to all the shops and the trams to get around.
Cons: Toilets in the lobby open to the guest instead of having to go to the room.
Location: The hotel is very close to buy really nice coffee at David Jones and a scone. I love the food in Chinatown, lots of variety to choose from.
Hotel has a casino and a bar, friendly helpful staff, really close to all the shops and walking distance to the theatre. Chinatown is just across the road where there are few food courts and lots of eating places, will defintely will stay at this hotel again.
Comment from Hotel Management
15/05/2015 by H3028-GM02@accor.com, Hotel Management
Dear Julie, Thank you for the review. How great to read that you enjoyed our location, our friendly & helpful staff and other aspects of your stay. We look forward to see you again. Kind regards, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 11/05/2015
Lift was not good out of order twice we were on 10th floor a staff member opened fire exit stairs. Liked a sink for you to wash dishes. Fresh milk on arrival would be great. Overall we enjoyed it.
Comment from Hotel Management
13/05/2015 by H3028-GM02@accor.com, Hotel Management
Thank you for your feedback. I can fully understand your concerns regarding one of our lifts being out of service during your stay, as many of our guests and staff shared your frustrations with this unfortunate situation and the inconvenience it caused. We thank you again for your feedback and we look forward to your next visit. Kind regards, Alex Mihardja Operational Project Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom PERTH

it was a great location

Posted 03/05/2015
Pros: the staff where great
Cons: the bar area was not so nice and fresh it was very run down
Location: we wher close to everything
my experience was enjoyable and the staff helped all the time
Comment from Hotel Management
05/05/2015 by H3028-GM02@accor.com, Hotel Management
Dear Macker, Thank you so much for taking the time to write a positive review about your recent stay. Delighted to read that you had an enjoyable experience with us. We look forward to your return and hope that it will be just as enjoyable. Sincerely, Alex Mihardja Operational Project Manager