Ratings based on 2,634 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Good for value hotel

Posted 02/07/2015
Pros: The staff were very helpful and lovely
Cons: Maybe a fan in the bathroom ??
Location: It's great as it has an entry off Swanston street as well as Little Bourke. Central to the major shopping station, trams and Melbourne Central.
This is my second stay at the Mecure Welcome and it was very pleasant. The hotel staff were lovely - very pleasant, polite and helpful. The room was quite small but certainly big enough for my friend and I. Very clean and tidy too. A great hotel at a great price.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02/07/2015
Pros: Close shopping all so convenient
Cons: Rooms
Location: Great location
Lovely staff location great & rooms are very small and old.
4 out of 5
Recommended
for Everyone
by A verified traveller from Adelaide South Australia

Value for Money

Posted 30/06/2015
Pros: Its close proximity to everything.
Cons: Reduce breakfast costs.
great location.In the heart of Melbourne CBD. Next door to David Jones and Meyer Department Stores.
Comment from Hotel Management
01/07/2015 by H3028-GM02@accor.com, Hotel Management
Thank you for your feedback, Jan. I am delighted to read that you enjoyed our convenient location. WE look forward to your next visit. Kind regards, Alex Mihardja Operational Project Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Rockhampton

great location

Posted 22/06/2015
Pros: convenient location
Location: Very central location to the whole city, we took advantage of China Town & the MCG, easy tram ride / walk to Carlton & Prahran to catch up with mates
had a mate down from QLD, went to State of Origin at the MCG, easy walk back to hotel
Comment from Hotel Management
23/06/2015 by H3028-GM02@accor.com, Hotel Management
Dear Tom, Thank you for your feedback. Hope you and your mate had fun at the game. We hope to see you again soon. Kind regards, Alex Mihardja Operational Project Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Tasmania

Great Location and Staff, old room

Posted 21/06/2015
Location is great and the staff were professional and helpful, but I was pretty disappointed in my room. It was old and a bit depressing. My heater was really really noisy but it was fixed as soon as I mentioned it to staff. A lovely staff member on reception also gave me a complimentary bottle of sparkling once I told her the purpose of my trip. Breakfast was good - lots of options.
Comment from Hotel Management
23/06/2015 by H3028-GM02@accor.com, Hotel Management
Dear Frances, Thank you for your time in proving compliments & comments after your recent stay with us. WE hope that we can still look forward to welcoming you back in the future. Kind regards, Alex MIhardja Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Adelaide SA.

Very good for the CBD

Posted 19/06/2015
As stated hotel is very handy too the CBD, found the room to be very noisy because of A/C and fridge, but will stay again.
Comment from Hotel Management
23/06/2015 by H3028-GM02@accor.com, Hotel Management
Dear Fred, Thank you for your feedback. Apologize for the inconveniences caused by the noise from the AC & the fridge. I have asked our Maintenance Manager to look into it. We look forward to your next visit. Kind regards, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from 日本

場所がわかりにくい

Posted 18/06/2015
スタッフの人が丁寧で親切だった。 場所は良いところにあった。 また行きたいと思います。 場所がわかりにくいのは実際英語もしゃべれずメルボルンもはじめてだったからしょうがないけど、良い所でした。
Comment from Hotel Management
23/06/2015 by H3028-GM02@accor.com, Hotel Management
Dear Kon, Thank you for your time in providing a review after your recent stay with us. We hope to see you again soon. Kind regards, Alex Mihardja Operational Project Manager
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Good location

Posted 17/06/2015
Pros: Location
Noticed theres an old and a new side of it. Was given the old one. Nothing major. Very good location
Comment from Hotel Management
19/06/2015 by H3028-GM02@accor.com, Hotel Management
Thank you for your feedback. We look forward to welcoming you back in the future, in the newly refurbished site. Kind regards, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

Great location right in heart of the city

Posted 16/06/2015
Pros: I love the location of this hotel. Close to restaurants, bars, little lanes to explore, all the shops right at the doorstep, and close to theatres.
Cons: To ensure that there are enough power points in the room and that they are positioned in accessible spots for the kettle, devices etc.
I have stayed here 3 times in the last 3 months. Fantastic location, great staff, close to everything, self parking is close by and reasonably priced (as long as the ticket is validated properly at the hotel). It is very comfortable and good value for the money. We had a couple of issues; one with the shower tap not turning off and the hairdryer not work, and had to move rooms (due to the water having to be turned off) but the staff were on the whole extremely accommodating, fixed the problem as soon as possible and were extremely apologetic. Sometimes these types of things just can't be helped.
Comment from Hotel Management
18/06/2015 by H3028-GM02@accor.com, Hotel Management
Dear Jane, Thank you for your time in providing a detailed review after your recent stay with us. Thank you for being positive in what we do well and for bringing to our attention what we can change. I appreciate you highlighting our team’s professional attitude to customer service and will pass your encouragement on to them. Kind regards, Alex MIhardja Operational Project Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

In downtown, canvenient to shopping and eating.

Posted 13/06/2015
Pros: The location.
Cons: Repair the air conditioner.
Location: Shopping in Myer and David Jonse, enjoying food in China Town.
Every thing is nice, except airconditioner,no heating in the room.
Comment from Hotel Management
17/06/2015 by H3028-GM02@accor.com, Hotel Management
Dear Li, Thank you for your compliment & feedback regarding the air conditioning/ lack of heating in the room. This has now been passed on to our Maintenance Manager for his urgent attention. We look forward to your next visit. Kind regards, Alex Mihardja Operational Project Manager