Ratings based on 2,439 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Sydney

Only stay for under $100 per night

Posted 31/03/2015
This is not a pretty or particulary uplifting place . the view from my window was a concrete wall ... The room was clean and small and the mini bar is in a vending machine in the hall way . its fine , but make asure you pay what its worth , $100 at most I would think
3 out of 5
Recommended
for Everyone
by A verified travellerfrom New South Wales, Australia

Our stay at Mercure Welcome Melbourne

Posted 24/03/2015
Average to Good hotel for the money in a great location. Bathroom too small.
Comment from Hotel Management
25/03/2015 by H3028-GM02@accor.com, Hotel Management
Dear Alexander, Thank you for your time in providing a feedback after your recent stay with us. I hope that we can still look forward to welcoming you back in the future. Kind regards, Alex Mihardja, Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Cairns, Queensland

Nice hotel, location was great, easy to get around

Posted 24/03/2015
Room was a little small but we only slept there as we were out all day. It was very easy to catch a tram or walk everywhere
Comment from Hotel Management
25/03/2015 by H3028-GM02@accor.com, Hotel Management
Dear Paul, Thank you for providing a review. I am delighted to read that you enjoyed our convenient location and we hope to welcoming you back on your next visit. Kind regards, Alex Mihardja, Operational Project Manager
3 out of 5
Recommended
for Everyone
by A verified travellerfrom usa

Typical city hotel

Posted 23/03/2015
Great central location and helpful staff. Small basic room
Comment from Hotel Management
25/03/2015 by H3028-GM02@accor.com, Hotel Management
Dear Tom, Thank you for your feedback. Delighted to read that you enjoyed our central location and really appreciate you mentioning our staff. We hope that we can look forward to welcoming you back on your next visit to Melbourne. Kind regards, Alex Mihardja, Operational Project Manager
3 out of 5
Recommended
for Everyone
by A verified travellerfrom w

No views

Posted 20/03/2015
It was very central to everything That's about it
Comment from Hotel Management
23/03/2015 by H3028-GM02@accor.com, Hotel Management
Dear Maria, Thank you for your compliments on our location. Unfortunately, being right in the heart of the city, surrounded by other buildings also has its downfall, where we do not have much view at all. Hopefully what we lack of in view, we make it up in location & service provided. WE look forward to welcoming you back in the future. Kind regards, Alex Mihardja, Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom tasmania

Good hotel handy fôr shoppers

Posted 18/03/2015
Pros: Clean and well priced
Location: Very central to all city activities
Always stay here.......always reliable.......I have stayed here numerous times and have found it to be consistently good. Only issue this time was noisy neighbours.....
Comment from Hotel Management
23/03/2015 by H3028-GM02@accor.com, Hotel Management
Dear Mary, Thank you for always staying with us when travelling to town. We are happy to read that it is not just our central location that keeps you coming back. I am sorry to read that this time around, your otherwise comfortable stay was marred by having a noisy neighbour. I would certainly encourage you to notify reception immediately should this occur on future stays. Our procedure is for the Duty Manager to personally visit the room/s that the noise is emanating from and request that the guests reduce the noise. We do ensure that we protect the privacy and safety of other guests and never disclose who has reported the situation. If the noise continues, we also may offer guests in surrounding rooms the option of moving to an alternate room where they will not be disturbed. We thank you again for your continuous patronage and we look forward to your future stays with us. Kind regards, Alex Mihardja, Operational Project Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Comfortable City Hotel

Posted 16/03/2015
Pros: It is a good basic city hotel that is close to amenities.
Cons: The room looked a little tired so the decor would beneift from an update.
Location: Close to China Town and The Laneways.
We stayed at this hotel for 4 nights. It is close to China Town, The Laneways and shops. It is about a 20 minute walk from Southern Cross Station and nis minutes away from the tram stops. The room was cosy, quiet and clean. The reception staff were friendly and helpful.
Comment from Hotel Management
18/03/2015 by H3028-GM02@accor.com, Hotel Management
Thank you for your review and for highlighting the fantastic location and service provided as well as the comfort of our rooms. We look forward to welcoming you back in the future. Kind regards, Alex Mihardja, Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

위치와 시설 가격대비 메리트가 있는 것 같습니다.

Posted 16/03/2015
Pros: 가격, 위치, 친절도
Cons: 객실간 방음
Location: 퀸스마켓, 페더레이션 광장, 크라운 엔터테인먼트 등
멜번 중심가 위치해 있고, 시설이나 직원들의 친절도 모두 괜찮은 것 같습니다. 그리고 Free Tram Zone에 있어서 다른 관광지로의 이동이 편합니다. 호텔 주변에는 차이나타운이 있고, 먹거리가 좀 있습니다.
Comment from Hotel Management
23/03/2015 by H3028-GM02@accor.com, Hotel Management
Thank you for your time in providing a review. I am delighted to read that you enjoyed your stay with us. We look forward to welcoming you back in the future. Kind regards, Alex Mihardja, Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom auckland nz

A six night stay

Posted 11/03/2015
Pros: Fabulously close to everything, Chinatown, Taiwan food, market, just great situation. Didn't really explore hotel as great free tram at doorstep!
Cons: Room refreshing, food quality...
Location: Fabulous, free tram outside door, takes you all round city, Queen Vic market, theatres, town hall, library, yarra, flinders street, federation square,
Hotel staff very very helpful, resourceful, pleasant, thank you, room was adequate, no view, and not always refreshed well, but wasn't spending heaps of time in room anyway, next time would get room with balcony. Food was bit cold for buffet breakfast, and not enough selection for vegans.
Comment from Hotel Management
31/03/2015 by H3028-GM02@accor.com, Hotel Management
Dear Linda, Thank you for taking the time to provide a review after your recent stay with us. I am sorry to read that we couldn't provide you with a hassle free stay - but really appreciative of your feedback. Rest assured that I have addressed them to relevant Department Heads for their perusal. WE thank you again for your feedback and we hope that we can still look forward to welcoming you back in the future. Kind regards, Alex Mihardja, Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Melbourne visit

Posted 10/03/2015
Had a great couple of days in melbourne. The hotel was fantastically located in the great of the Cbd within easy distance to all attractions and night life.
Comment from Hotel Management
12/03/2015 by H3028-GM02@accor.com, Hotel Management
Thank you for taking the time to provide a feedback after your recent stay with us. Delighted to read that you enjoyed the convenience location of our hotel and we hope to see you again soon. Kind regards, Alex Mihardja, Operational Project Manager