Ratings based on 638 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
88% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

Great location

Posted 20/08/2014
Pros: The rooms are small, ( but everything you need has been included.) The 1/2 bath was perfect, plenty of towels, modern styled room, very clean.
Cons: For the price, I couldn't expect anything more.
Location: Being right in the heart of the city, the location is perfect for shopping and restaurants.
Very warm welcome by staff. Everything was explained about the hotel, and any queries I had were answered before I asked them.
Comment from Hotel Management
22/08/2014 by Alex Mihardja, Hotel Management
Dear Donna, Thank you for your kind words on the service provided by our team member. We look forward to your next visit. Kind regards, Alex Mihardja, Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

overnight stay in Melbourne

Posted 19/08/2014
Pros: central to everything
Cons: room needed updating bathroom looked tired and needed revamping plus only one chair in room
was not told that you had to use different lifts to get to room
2 out of 5
by A verified traveller

Good location, but tired rooms

Posted 18/08/2014
Great location, ultra easy checkin. Room was tired, especially bathroom in dire need of an update. Some mould on ceiling of bathroom near shower, and rips in bathroom curtain. If after a reasonably priced room and nothing else would suit.
Comment from Hotel Management
20/08/2014 by Alex Mihardja, Hotel Management
Thank you for your compliments & constructive comment. Feedback such as yours allows us to identify areas of improvement and once again I thank you for providing a review. Kind regards, Alex Mihardja, Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from sydney

Could not get a more convenient location.

Posted 16/08/2014
Pros: Convenient position,quiet,friendly staff,safe and proximity to everything.
Location: It is ideal for shopping, theatre and restaurant expeditions. Can get the tram and train to all locations.
We fly down for a long weekend of shopping and visiting. Wanted somewhere from where we could easily come and go, drop things off, put your feet up for 20 mins etc. If you wanted to spend a lot of time in your room, then this isn't the place for you. But if you're out and about, then couldn't recommend a more convenient spot.
Comment from Hotel Management
18/08/2014 by Alex Mihardja, Hotel Management
Dear Debbie, Thank you for taking the time to write a review after your recent stay. we appreciate your honest feedback and we look forward to your next visit to Melbourne. Kind regards, Alex Mihardja, Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Adelaide

comfortable and central to everything we visited

Posted 12/08/2014
Pros: clean and comfortable, friendly staff
Cons: nothing comes to mind
Location: as above, central to everything we needed to go to
the hotel was all good but we were disappointed with silvertop taxi service, a driver refused to take us to Fitzroy because he wanted an airport run.
Comment from Hotel Management
14/08/2014 by Alex Mihardja, Hotel Management
Dear Richard, Thank you for taking the time to write to us after your stay with us. Disappointing to read about your experience with the silvertop taxi driver. In the future, should you have any further getting a cab, please let one of our porters know and we shall endeavor to organize you one & speak with the drivers. We thank you again for your feedback. Kind regards, Alex Mihardja, Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Adelaide

Excellent location for theatre and shopping

Posted 11/08/2014
Pros: The friendly staff and service, nothing was too much trouble, helping with directions and getting us served quickly so we could leave for the theatre.
Cons: The corridors from the lifts to the rooms are gloomy, our room was a bit noisy from the street outside and the air conditioning.
Location: Excellent location next to China Town, Shopping, Theatre.
Staff were welcoming and extremely helpful as we are not familiar with Melbourne. We ate all our meals in the hotel and found the service and the food very good in both the Cocoon Cocktail Bar and the Louden Restaurant and Grill. The room was adequate for our needs. The central location excellent for shopping and we were able to walk to the theatre in a few minutes. We would be happy to stay there again.
Comment from Hotel Management
14/08/2014 by Alex Mihardja, Hotel Management
Dear Pam, Thank you so very much for your positive review. I can't tell you how much we appreciate your feedback. I am thrilled to read that you had all your meals in the hotel and found both the service & the quality were to your satisfaction. Once again, thank you, and we look forward to welcoming you back on your future stays with us. Kind regards, Alex Mihardja, Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

close to everything

Posted 09/08/2014
Pros: the location is amazing and is so close to everything and the room rates are really good :)
Cons: the buzzing in the first room we stayed in
Location: it is right across the road from the new mall 'The Emporium' and 'Burke Street Mall' and only a 10 minute walk from Federation square and art gallery
at first we got a room that wasn't on any of the refurnished floors, and we must have been close to the generators and there was this constant buzz. we went down to the reception and asked to be moved and they were very kind and and accommodating and moved us to a much nicer room with was renovated recently and there was no buzzing in the room!!
Comment from Hotel Management
14/08/2014 by Alex Mihardja, Hotel Management
Dear Gabby, Thank you for your feedback, and I am grateful that you approached our team member with your concerns on the initial room and that we were able to relocate you to another one, better suited to your requirements. More often than not, other guests preferred not to let us know of their concerns until after they depart. Hopefully we can look forward to welcoming you back in the future. Kind regards, Alex Mihardja, Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from f

Great location

Posted 08/08/2014
Easy access to all places of interest, restaurants, etc. Enjoyed markets, galleries and good food.
Comment from Hotel Management
11/08/2014 by Alex Mihardja, Hotel Management
Thank you for your feedback. Very happy to read that you enjoyed our fantastic location to markets, galleries and selections of Melbourne's best bars, restaurants & cafes. We look forward to your next visit. Kind regards, Alex Mihardja, Operational Project Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Nice for a weekend stay

Posted 08/08/2014
Really close to everything in melbourne CBD, right in the middle of the city. Perfect for a weekend stay or abit longer. Staff were freindly, room is small but we didnt come to spend time in the hotel anyway. Was great I would stay again
Comment from Hotel Management
11/08/2014 by Alex Mihardja, Hotel Management
Dear Rebecca, Thank you for your kind words. I am delighted to read that you enjoyed your trip to Melbourne, as well as your stay with us. Thank you for mentioning the friendliness of our staff too, greatly appreciated. We look forward to your next Melbourne getaway. Kind regards, Alex Mihardja, Operational Project Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from cairns/ qld

Nice stay

Posted 03/08/2014
Excellent experience. Staff was courteous . Prices were very economic as per location of hotel . Cbd location with all the best brand, designers outlet a just around walking distance . Central train station at walking distance ... All good
Comment from Hotel Management
04/08/2014 by Alex Mihardja, Hotel Management
Dear Muhammad, Thank you for your positive feedback. I am delighted to read that you had a nice stay, and found our facilities & services were to your satisfaction. We look forward to your next visit. Kindest regards, Alex Mihardja, Operational Project Manager