Ratings based on 665 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
88% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Good position great for a Melboourne Holiday

Posted 14/09/2014
Pros: Position
Cons: It had all we needed for a good stay
Only one night it was an ideal position for our theatre experience close to shopping we would go there again
4 out of 5
Recommended
for Everyone
by A verified traveller

Clean & Tidy

Posted 08/09/2014
Pros: The location.
Cons: The television did not work and, although we weren't the room very often, it would have been nice to watch it before going out in the morning.
Location: The hotel is next door to David Jones and Myer, it is in China Town and a couple of blocks away from The Majesty's Theatre.
The Mercure Welcome was comfortable and clean. The rooms are quite small however, it is a budget hotel so we didn't expect them to be fantastic. Everything was clean and tidy and the staff very polite and helpful. It was good being so central to everything.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Weekend stay in Melbourne CBD

Posted 08/09/2014
Pros: Location and ease of accessibility to all services and other CBD venues. Value for money in terms of cost for basic standard accommodation.
Cons: Rooms in Mercure Welcome are looking a little tired, but still good value and clean, well serviced daily
Location: Very central location to all major shopping outlets, restaurants in CBD. Excellent location also for Theatre Royal visit....and other CBD tourist Tt
Central, well located hotel for a capital city visit. Room small but adequate for short stay in twin share. Excellent location for visit to theatre and shopping.
3 out of 5
Recommended
for Everyone
by A verified traveller from melb

Not a nice as we expected.

Posted 06/09/2014
The room was clean enough & the breakfast was nice but the room was dingy & pokey. Not as nice as we expected.
Comment from Hotel Management
08/09/2014 by Alex Mihardja, Hotel Management
Dear Luke, Thank you for your recent patronage. I was sorry to read that we did not tick all the boxes during your stay. Kind Regards Simon James Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from NINGI, QUEENSLAND

CLOSE TO EVERYTHING

Posted 05/09/2014
Pros: LOCATION
Cons: SHOULD HAVE TEO TRASH CANS. THE ONLY ONE IN THE BATHROOM WAS INCONVENIENT AND TOO SMALL.
THE CONCIERGE, CHRIS, AT THIS HOTEL, IS ONE OF THE BEST I'VE COME ACROSS
Comment from Hotel Management
08/09/2014 by Alex Mihardja, Hotel Management
Dear Pam, Thank you for your kind remarks about our fantastic Chief Concierge Chris, I will make sure that he is aware of them. We look forward to seeing you the next time you are in Melbourne. Kind Regards Simon James Assistant Manager
2 out of 5
by A verified traveller from Australia

Small and Needs some TLC

Posted 01/09/2014
Pros: Location
Cons: Updated
Hotel whilst convenient to everything in Melbourne was very small, basic and getting a bit run down. Room was not like pictures.
Comment from Hotel Management
05/09/2014 by Alex Mihardja, Hotel Management
Dear Ralph Thank you for your review. We're pleased to see you enjoyed the convenient location of the hotel. I would like to extend my apologies that on this occasion, we have fallen short of our key objective, which is the absolute comfort and satisfaction of our guests. Kind Regards Simon James Assistant Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from vic

Tiny but cosy !!

Posted 01/09/2014
We thought it was great to be honest ! Yes the rooms are tiny , but we just needed a place to sleep after all !! The staff were amazing , we are defiantly going to stay there again next time we visit the beautiful city of Melbourne !!
Comment from Hotel Management
05/09/2014 by Alex Mihardja, Hotel Management
Dear Kylie I am very glad to read that you enjoyed your time with us. It is also great to see that the service our staff provided was to a good standard and that you found them to be amazing. Kind Regards Simon James Assistant Manager
4 out of 5
Recommended
for Students
by A verified traveller

Bang in centre of town. Chinatown very close,

Posted 31/08/2014
Pros: Very good location.
Cons: Rooms a bit small but OK for 1 night.
Location: Heaps
Just a quick stay to collect a car. A short visit to Melbourne
Comment from Hotel Management
08/09/2014 by Alex Mihardja, Hotel Management
Dear Guest, Thank you for kind review. We are happy to hear that enjoyed your stay with us. We look forward to seeing you on your next trip to Melbourne. Kind Regards Simon James Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney, NSW.

Great hotel, great location.

Posted 28/08/2014
Pros: Location, staff and facilities.
Cons: Maybe room size could be bigger !
Location: Fantastic location, nearby dining and shopping.
Great hotel & very helpful staff. Fantastic central location for dining , shopping and transport. Would recommend the Mercure Welcome Melbourne to anyone . Will certainly consider for next visit.
Comment from Hotel Management
31/08/2014 by Alex Mihardja, Hotel Management
Dear Russell, Thank you for your kind feedback. I'm pleased you had a fantastic getaway and I am thankful our staff made such a wonderful impression on you. We look forward to seeing you on your next trip to Melbourne. Kind Regards Simon James Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Great location

Posted 26/08/2014
Pros: location
Location: Easy walk to most tourist attractions
Centrally located to many tourist attraction in the CBD of Melbourne.
Comment from Hotel Management
31/08/2014 by Alex Mihardja, Hotel Management
Dear Guest, Thank you for taking time to leave a positive review on our property. Kind Regards Simon James Assistant Manager