Ratings based on 563 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
87% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from Perth WA

Centrally located, close to shops and trams.

Posted 20/07/2014
Pros: Location. Really nice shampoo.
Cons: Microwaves in hotel rooms would be nice.
Location: Trams on Swanston Street. Walking distance to Fed Square, theatres, Postal Lane restaurant, Bourke St Mall, Chinatown, cheap food outlets.
Friendly staff, nice modern bathrooms, excellent shower. Trams on doorstep. Easy access to to all of Melbournes tourist sites. Easy to get to Etihad by tram.
3 out of 5
Recommended
for Everyone
by A verified traveller from Adelaide

Not fancy, but clean and comfortable.

Posted 19/07/2014
Location: The location is great! Close to Bourke St Mall, Swantson St, close to public transport. Great location!
Not fancy, but clean and comfortable. The room was simple, and not necessarily latest fashion in hotel d├ęcor. However it was clean, comfortable and had all the amenities we required. The location is fantastic! If you're looking for a reasonable hotel that is clean and comfortable, would definitely recommend. The staff were very friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveller from South Australia

Excellent location, perfect for the shops, theatre

Posted 18/07/2014
Pros: location, convenience
Location: Melbourne central shopping on the doorstep. Her Majesties Theatre two blocks on the same road.
Very welcoming and helpful staff. Room clean and everything you need. So close to shops, literally 2 doors down.
5 out of 5
Recommended
for Couples
by A verified traveller from Brisbane

Perfect for a short stay in the centre of town.

Posted 17/07/2014
Pros: Very centrally located; easy access to all the delights of Melbourne.
Cons: Shower was noisy!
Location: Centre of town! Close to shops, restaurants, theatre and public transport.
We had a great time during our short stay. Because our hotel was in the centre of town, we could easily come and go from nearby places.
Comment from Hotel Management
19/07/2014 by Alex Mihardja, Hotel Management
Dear Nancy, Thank you for your feedback. Very happy to read that you enjoyed our fantastic location, right in the heart of the city. WE look forward to have you back on your next visit to Melbourne. Kind regards, Alex Mihardja, Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Country Victoria

Mercure Welcome Melbourne

Posted 17/07/2014
Pros: Location, cleanness, convenience.
Cons: Hard scrambled eggs at Breakfast, and no pastries, and no soy milk.
Location: Great shopping location. Also good for eating out especially Chinese and Vietnamese. Handy for theatres and public transport.
Great location right close to David Jones and Myer Melbourne, China Town also close for great meals. Close to trams also. Quiet, well appointed but small room. Very clean bathroom. Friendly efficient reception staff. Breakfast fairly ordinary.
2 out of 5
by A verified traveller

good location but very old hotel and small rooms

Posted 16/07/2014
good location but very old hotel and small rooms, good location but very old hotel and small rooms
Comment from Hotel Management
19/07/2014 by Alex Mihardja, Hotel Management
Thank you for your feedback. With 330 rooms in the hotel, some rooms are larger than the others, depending on the type of rooms. I would suggest for you to enquire about the Superior Room on your next visit as they are generally larger. Kind regards, Alex Mihardja, Operational Project Manager
4 out of 5
Recommended
for Couples
by A verified traveller from Victoria Australia

Right in the heart of the CBD

Posted 16/07/2014
Pros: location, price, efficient staff, bar, extended parking
Cons: the cleaning staff in the early morning entering the storage rooms next to our room numerous times, noisily, doors banging etc.
Location: Very Central Melbourne CBD. Shopping, theatre, football, eating out, arts centre, Fed Square
Great hotel right in the middle of everything. The price was reasonable but remember to add on the extra for valet/off site parking if necessary. The rooms are very compact but clean and have it all. Breakfast was substantial and if you get a voucher at reception then there is a discount for the buffet. Great if you are heading to the theatre or the football and then just walk up and down the street to select a dinner venue in China Town. You can leave the car at the hotel the next day and spend hours shopping as everything you need is in the same block.
Comment from Hotel Management
19/07/2014 by Alex Mihardja, Hotel Management
Dear China, Thank you for writing such a detailed review after your recent stay with us. We look forward to welcome you back for your next visit. Thank you. Alex Mihardja, Operational Project Manager
4 out of 5
Recommended
for Couples
by A verified traveller from Geelong

right in the heart of china town

Posted 15/07/2014
Pros: convenient location
Cons: decor a bit tired but I understand its undergoing refurbishment
Location: We went to the footy at the MCG, just a tram ride away. Walking distance to theatres and shopping district, right in the heart of China Town
clean rooms, convenient location, comfortable bed, friendly and helpful staff. No complaints from us
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel near Melbourne theatre district

Posted 14/07/2014
An enjoyable two night stay. Not much more to say.
Comment from Hotel Management
16/07/2014 by Alex Mihardja, Hotel Management
Thank you for your feedback. I am delighted to read that you enjoyed your stay with us. Kind regards, Alex Mihardja, Operational Project Manager
Comment from Hotel Management
16/07/2014 by Alex Mihardja, Hotel Management
Thank you for your feedback. Delighted to read that you had an enjoyable 2 nights stay with us. We look forward to your next visit. Kind regards, Alex Mihardja, Operational Project Manager
4 out of 5
Recommended
for Couples
by A verified traveller from Sydney

Very central to everything

Posted 13/07/2014
Pros: Price and Location
Cons: The rooms are small but comfortable but were only used for sleeping. Free wifi would have been good.
Location: Very central to shops, theatres and transport.
Easy to get to by skybus, staff were very helpful and could'nt fault them. Excellent breakfast.
Comment from Hotel Management
14/07/2014 by Alex Mihardja, Hotel Management
Dear Max, Thank you for your feedback. Ecstatic to read that you found our team member to be very helpful. I'll be sure to pass on your kind words to the team. I am glad that you also had the opportunity to sample our breakfast, it would have been a great start to your day of exploring Melbourne. We look forward to your next stay with us. Kind regards, Alex Mihardja, Operational Project Manager