Ratings based on 843 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
89% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom New Zealand

Central location, but take taxi to get there

Posted 12/12/2014
Pros: Central location.
Cons: Parking for guests; more detailed info on how to reach the hotel by car. Pricing info on parking fees that add significantly to the total price.
Location: Many shops around, from high fashion to supermarkets. Restaurants from many different cultures at walking distance.
The hotel is located very central in Melbourne, right in the middle of the shopping area. However, due to one-way streets and tram lines it is challenging to reach the hotel by car if you are unknown with the area. Airport shuttles or taxis would be easier. Parking is a problem and expensive. I used the hotel's parking valet service, which was 35 AUD for one night. Regularly we had to wait for the lifts: only two lifts with lots of guests. The airconditioning was quite noisy and we had to switch it off, what resulted in quite a hot room. The room we had was quite small, but tidy and clean. Check-in was fast and efficient.
4 out of 5
Recommended
for Couples
by A verified traveller

Central and handy

Posted 04/12/2014
Pros: The central location and the very helpful reception team INCLUDING the porter
Cons: A slight very clean of the dust on the water pipes.
Location: China town Bars Casion all the tourist stuff is very handy
Great reception staff ! Couldn't do more for me. Got in to drop off bags 3 hrs before the check in time but as a room was available they happily checked me in...that is great. Also no problem storing the bags in a secure area on my last day so free to have the whole day enjoying the city without an extra nights cost.
Comment from Hotel Management
09/12/2014 by Alex Mihardja, Hotel Management
Thank you for your kind words. Delighted to hear that our Reception team were able to assist you with an early arrival and also the storing of your bag at the end of your stay. We look forward to your next return. Kind regards, Alex Mihardja, Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Missouri

Nice hotel in good central location.

Posted 21/11/2014
Pros: location
Was very pleased with all aspects of this hotel. The location was a good base for our activities in Melbourne.
Comment from Hotel Management
25/11/2014 by Alex Mihardja, Hotel Management
Dear Larry, Thank you for your feedback and delighted to hear that you enjoyed all aspects of your stay with us. We look forward to see you again when you returning to Melbourne. Kind regards, Alex Mihardja, Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom NZ

Great Location

Posted 19/11/2014
Pros: Location - fantastic !!!!!!
Cons: The Aircon unit sounded like a helicopter coming into land - after the failed service attempt we attempted to pack the grill with tissues.
Location: ChinaTown ,Flinders lane in the CBD are great - the Vic markets are also worth a look.
Fantastic place to stay and the room was great - only issue we had was a very noisy aircon unit that they attempted to fix but it actually ended up being worse- other than that I would recommend this place if you want to stay in the heart of the city.
Comment from Hotel Management
25/11/2014 by Alex Mihardja, Hotel Management
Dear Andrew, Thank you for your feedback. I am sorry to hear about the issue encountered with the AC in your room. Rest assured that I have addressed this matter with our Maintenance Manager for his urgent perusal. We thank you again for your feedback and recommendation, and we hope to see you again very soon. Kind regards, Alex Mihardja, Operational Project Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Coober Pedy Sth Australia

Excellent clean acc, good location

Posted 18/11/2014
Pros: Location, clean and tidy
Location: Horse and cart ride was worthwhile experience, great way to see the sights
Clean and comfortable accommodation, excellent food and bar options, staff friendly and helpful. Great location.
Comment from Hotel Management
25/11/2014 by Alex Mihardja, Hotel Management
Dear Karen, Thank you very much for your positive review and kind words on the hotel. We hope that we will have the opportunity to welcome you back in the near future. Sincerely, Alex Mihardja, Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom england

Good location hotel

Posted 18/11/2014
Pros: Excellent location with very helpful and knowledgeable staff
Cons: More lifts required as at times had to wait quite some time if on high floors.
Location: Shopping malls,Chinatown and Greek Area nearby.All means of transport outside of hotel to visit all parts of city.
Stayed for 3 nights in Melbourne for first time time and hotel was very good.
Comment from Hotel Management
25/11/2014 by Alex Mihardja, Hotel Management
Dear Keith, Thank you very much for your feedback. Delighted to read that you enjoyed your 3 nights in Melbourne and found the hotel to be of your expectation. We hope to see you again when you next returning to Melbourne. Kind regards, Alex Mihardja, Operational Project Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom MEL

Clean hotel close to the shopping area

Posted 17/11/2014
Cons: the hall way is a little squeeze and the lift is tedious to use.
Location: Emporium and David Jones is just right outside the door step which is great!
Check in was a breeze and we booked for a Queen room but we were given a room with a King bed and a Single bed which is great. Room is very clean and the facilities look very new. Overall it was a great one night stay and it is located at a great location, in the heart of the shopping area in the CBD.
Comment from Hotel Management
25/11/2014 by Alex Mihardja, Hotel Management
Dear Ronnie, Thank you for your kind words. Thrilled to read that you enjoyed your stay with us and everything was to your satisfaction. WE hope to see you again very soon. Kind regards, Alex Mihardja, Operational Project Mnager
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Wangerland, NDS

Zentrale Lage, hilfsreicher Service.

Posted 15/11/2014
Pros: entgegenkommender, hilfsbereiter Service am Check-In -Counter
Cons: etwas mehr Bequemlichkeit in die Lobby bringen
Location: gute zentrale Lage in Melbourne am Rande des CBD
Ankunft nachts, etwas versteckte Lage, aber dednnoch gefunden :-) reichhaltiges Buffet-Frühstück Sonst bei nur einer Nacht Aufenthalt nichts zu meckern
4 out of 5
Recommended
for Everyone
by A verified travellerfrom South Australia

2 Nights at Mecure Welcome

Posted 14/11/2014
Pros: Cleanliness, good climate control. Location
Cons: Better lighting in the bathroom. Hard to put makeup on with current lighting.
Location: Excellent location in the heart of Melbourne, easy access to all public transport.
My husband and I stayed 2 nights for the first time at Mercure Welcome on Little Burke Street and wouldn't hesitate to stay again. Check-in/check-out were both seamless. Our room was on the 10th floor close to the lift. It was surprisingly large and included a microwave, toaster, coffee/tea making facilities and an iron. Bathroom was modern and clean with good towels and toiletries.
Comment from Hotel Management
25/11/2014 by Alex Mihardja, Hotel Management
Dear Jan, Thank you for your detailed review after your recent stay with us. If I may make the suggestion, on your next stay with us, please ask for a room far away from the lifts. Thank you also for your vouch of confidence and we look forward to your next visit. Kind regards, Alex Mihardja, Operational Project Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Sydney

What a location!

Posted 11/11/2014
Pros: The location and the friendly staff.
Cons: Cleaner carpet
Location: Next to the Emporuim, which is fantastic for eating and shopping. Also, a pleasant walk to the Federation Square and the Southbank.
It was great staying in the heart of the CBD. Easy to do heaps of shopping and plenty of eateries to go to. The CBD is great as well for walking around.
Comment from Hotel Management
20/11/2014 by Alex Mihardja, Hotel Management
Dear Anthony, Thank you for your positive feedback after your recent stay with us. I am delighted to read that you enjoyed our fantastic location, right in the heart of the CBD. We look forward to welcoming you back on your next visit to Melbourne. Kind regards, Alex Mihardja, Operational Project Manager