Ratings based on 883 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
89% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 31/01/2015
Wonderful welcoming staff. Room was nice. Yes, small but it's a hotel, not a house what are people expecting really? Hotel is located in centre of the city. Easy walking distance to just about everything. Will definitely return.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Regional NSW

Great location

Posted 29/01/2015
Pros: Location and bathroom.
Cons: New beds and pillows!
Location: Fantastic location - so central and close to everything!
An amazing location - so closer to Bourke St mall as well as walking to MCG, Rod Laver etc. The bed was very hard and pillows were terrible. A very small room - but we were just there to sleep so that was fine. A nice bathroom - clean and modern. No parking onsite and minimal spots outside hotel to drop off bags..... Valet parking available - but expensive.
3 out of 5
by A verified travellerfrom Belgium

A room with no main sockets??

Posted 24/01/2015
There are only two mains sockets in the room to charge your phone, tabet etc: one is reached by crawling under the desk. The other is in the bathroom and could be used by placing your device in the sink. Ohh and did I mention how I managed to heat the water for the coffee with the 1-foot mains cord of the kettle....?
Comment from Hotel Management
27/01/2015 by Alex Mihardja, Hotel Management
Dear Jan, Thank you for your feedback and I am sorry that we were unable to provide you with a hassle-free stay. Please do not hesitate to contact myself if I can be of any further assistance. Kind regards, Alex Mihardja, Operational Project Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24/01/2015
Told them it was our wedding anniversary and we got an upgrade and a bottle of sparkling.very nice.
Comment from Hotel Management
27/01/2015 by Alex Mihardja, Hotel Management
Dear Cathy, Thank you for your feedback. I am delighted to read that our team were able to provide something small to enhance your anniversary stay. We look forward to welcoming you again in the near future & Happy Anniversary from all of us at the hotel. Kind regards, Alex Mihardja, Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Adelaide Hills

Nice hotel in close proximity to the city

Posted 23/01/2015
Great location, in the heart of the city. Clean room. Great value. The rooms are a bit smaller, however, it wasn't a problem as we were out all day and the room was just a home-base.
Comment from Hotel Management
27/01/2015 by Alex Mihardja, Hotel Management
Dear Lynn, Thank you for your review after your recent stay with us. Very happy to read that you found the services and facilities provided were to your requirements. We look forward to welcoming you back in the near future. Kind regards, Alex Mihardja, Operational Project Manager
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Sunshine Coast

Centrally located.

Posted 23/01/2015
Pros: Location
Cons: Lift speed. Power points
Location: Shopping - restaurants - walk to tennis. Great that Melbourne now has free access to trams in CBD area.
The Hotel is in superb location in Little Bourke Street. Narrow corridors and clean small room. Lacked easily accessible power points except in bathroom where there was nowhere to rest phones or ipads when charging. Spent over 30 frustrating minutes getting key card re-cut after it discharged or would not operate. Slow lifts.
Comment from Hotel Management
27/01/2015 by Alex Mihardja, Hotel Management
Dear Josie, Thank you for writing a detailed review. I appreciate your compliment and concerns, and please accept my most sincere apologies for the inconveniences caused. We hope that we can still have the opportunity to welcoming you back in the future. Kind regards, Alex Mihardja, Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Melbourne

É um bom hotel muito bem localizado

Posted 21/01/2015
Wifi nao é muito bom. Tive que pagar wifi no quarto, mesmo assim caia muito.
Comment from Hotel Management
22/01/2015 by Alex Mihardja, Hotel Management
Dear Fabio, Thank you for your feedback and we hope to see you again very soon. Kind regards, Alex Mihardja, Operational Project Manager
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Pleasant hotel in the city

Posted 21/01/2015
I enjoyed my stay at the Mercure. It's a simple, clean hotel right in the city with helpful staff and a taxi rank right outside to make coming/going to/from the airport a breeze. Highly recommended for short business trips.
Comment from Hotel Management
22/01/2015 by Alex Mihardja, Hotel Management
Thank you very much for your positive review. I am delighted to read that you found the hotel and its facilities & services are to your satisfaction. We look forward to your next visit. Kind regards, Alex Mihardja, Operational Project Manager
3 out of 5
by A verified traveller

Mercure

Posted 20/01/2015
Pros: The breakfast buffet and the staff were friendly
Cons: The rooms
Location: Great location.
The room did not look like the picture on the website. It was very small and not very pleasant.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Echuca

Close to China Town and Everything in Swanston St.

Posted 19/01/2015
Great shower, Comfy bed. Windows needed cleaning but overall very good. Would stay there again.
Comment from Hotel Management
28/01/2015 by Alex Mihardja, Hotel Management
Dear Wayne, Thank you for your kind words & constructive feedback. Greatly appreciated. Happy to advise that a professional window cleaning company have now been booked to clean all the external windows. We thank you again for your feedback and we hope to see you again soon. Kind regards, Alex Mihardja, Operational Project Manager