Ratings based on 2,670 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Simple and pleasant hotel in great location.

Posted 24/07/2015
Right in the middle of Chinatown, we could walk absolutely anywhere in the CBD. The location was great and the hotel was comfortable. The rooms are basic, but very clean and tidy. The shower was awesome!
2 out of 5
by A verified traveller

dirty rooms, no room service very dissappointed

Posted 21/07/2015
We arrived to a very dirty dusty room and in consideration of the tariff we paid we were extremely unhappy. The next morning we talked to the staff at reception and they moved us up to another room. That room was better, but when we ordered room service we were told that that side of the hotel did not offer room service. The amenities were not what we were led to believe and other family members stayed at another property up the road and paid a similar tariff and their property was 100% better than this one. Would never book this again
Comment from Hotel Management
23/07/2015 by H3028-GM02@accor.com, Hotel Management
Please accept our apology about the experiences you had whilst with us. I am sorry to read that we couldn't provide you with a hassle-free and comfortable stay. Please feel free to contact myself if I can be of any assistance in the future. Kind regards, Alex Mihardja Operational Project Manager
3 out of 5
by A verified traveller from Auckland

Great location

Posted 14/07/2015
Pros: Its location and the helpful staff.
Cons: It needs redecorating, the paint is chipped on the doors, ceiling is cracked and it needs replacement of linen as it is old and grey.
Location: Perfect location, for shows, sport stadium, shopping, restaurants, and transport.
It was great being right in the middle of town, near lots of restaurant, transport and shopping. The room was fairly budget, and small. Everything was clean and the staff very helpful.
Comment from Hotel Management
16/07/2015 by H3028-GM02@accor.com, Hotel Management
Dear Nicki, Thank you for your kind review after your stay with us recently. We hope to see you again soon. Kind regards, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from ballarat

Great location, lovely staff ,

Posted 13/07/2015
Pros: that I could walk everywhere I needed to go and didn't need my car, because of this I lost 2 kilos :)
Cons: Definatly needs a freshen up in a lighter color ,
Location: Perfect location , because it's so central , and near theatre, shopping, restaurants and much morel
I did a barista course which was only a block away which was great, I didn't need my car because I could walk everywhere I needed to go, plus I lost 2 kilos :)
Comment from Hotel Management
15/07/2015 by H3028-GM02@accor.com, Hotel Management
Dear Leanne, First thing first, congratulations on your weight lost. Well done. Good to read that you enjoyed our convenient location. We look forward to your next visit. Kind regards, Alex Mihardja Operational Project Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Christchurch NZ

Acceptable short-stay city centre Hotel

Posted 09/07/2015
Pros: Excellent city-centre location. Room clean and serviced daily.
Cons: Sound Insulation is a must. Lighting in En-suite. Signage at rear entrance.
Location: Very central good location for shops and sight-seeing attractions etc if on foot. Difficult car access.
Acceptable accommodation for a short stay, ideal for city centre but, some areas found to be disappointing. Entrance on Lower Burke St difficult to find, signage could be better. One of the 2 lifts in foyer was usually out of order during 3 day stay. No obvious baggage assistance. This 'back' door locked on departure at 6:00am, had to walk right around to Swanson St, adding 5mins to tight schedule journey. Told; "it should be open" which is obvious but not helpful. Room whilst small was adequate for a short stay but fridge very noisy at night (small lawnmower starting up every half-hour) and toilet/shower from other rooms was very audible (not nice). En-suite very small and dark but adequate. Free Wi-Fi not free in rooms only in closed foyer area. Shortage of power sockets to plug kettle in (short lead). Wardrobe/hanging rail basic, lived out of suitcase. Cleaning very good. We would reconsider for a short overnight stay but not long term.
Comment from Hotel Management
13/07/2015 by H3028-GM02@accor.com, Hotel Management
Dear John, Thank you for your time to provide a detailed feedback. It is helpful to know what we need to change to improve upon our service. Please accept my sincere apologies for the inconveniences experienced during your stay. We hope that we can look forward to welcoming you back in the future. Kind regards, Alex Mihardja Operational Project Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Basic hotel but fantastic location

Posted 07/07/2015
This is a great hotel if you just want somewhere central. We were very happy with the hotel in that we just wanted a bed to sleep in. The room itself was nothing flash but this was not an issue for us because we did not spend a lot of time there.
Comment from Hotel Management
08/07/2015 by H3028-GM02@accor.com, Hotel Management
Dear Amy, Thank you for your review. We hope to welcoming you back in the future. Kind regards, Alex MIhardja Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Malaysia

Great hotel at the center of the city.

Posted 06/07/2015
The hotel is pretty good. The room is a little bit small for me. It is in the Centre of the city so it is quite easy to get around town from here.
Comment from Hotel Management
08/07/2015 by H3028-GM02@accor.com, Hotel Management
Dear William, Thank you for your review. We hope that we can still look forward to welcoming you back in the future. Kind regards, Alex Mihardja Operational Project Manager
1 out of 5
by A verified traveller from Brisbane

What you see is not always what you get

Posted 05/07/2015
Pros: Nothing
Cons: Ensure that what you are selling is what the client is getting.
Location: Centrally located and close to shopping, transport and places to eat and have a drink
My daughter and I decided to take a short trip to Melbourne for a shopping adventure. I looked at the offerings of accommodation and flights on Expedia and came across the Mercure Welcome as it was in the middle of the city giving us easy access to shopping and transport. OK, it was a 3 Star property which concerned me a little but when I looked at the accommodation on line, it looked as though it was more than adequate for our purpose. When we arrived, I was shocked!!!!!! The room was very, very small and looked very run-down and in fact dirty. I arranged to be moved to the Grand Mercure and paid in excess of $100 per night to stay there. This was an unexpected expense and I would encourage Expedia to do more research and ensure that what you see is actually what you get. While I'm not blaming Expedia for what happened I will not be so quick to use Expedia for future travel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient and clean in the heart of Chinatown

Posted 05/07/2015
Pros: The staff and the location
Cons: The size of the rooms
Location: Chinatown, shopping, Her Majesty's Theatre
Great hotel. Very friendly and helpful staff. Perfect location if you are going to see a show at Her Majesty's Theatre
Comment from Hotel Management
07/07/2015 by H3028-GM02@accor.com, Hotel Management
Thank you for your review. I am very happy to read that you found the hotel to be both convenient & clean and only a short-stroll away to see your show at Her Majesty's Theater. We look forward to your next visit. Kind regards, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Geelong

Comfortable hotel, in city centre.

Posted 04/07/2015
Pros: Position
Location: Very close to shops, restaurants, theatres.
A very convenient place to stay for a trip to the theatre and some shopping therapy.
Comment from Hotel Management
07/07/2015 by H3028-GM02@accor.com, Hotel Management
Dear Kim, Thank you for your recent patronage and time to provide feedback . The location of the hotel would have been one of the greatest advantages of your stay. As you mentioned you are in the centre of the city with some of major shopping destinations and theaters and restaurants at your doorstep. We hope to see you again soon. Kind regards, Alex Mihardja Operational Project Manager