Ratings based on 2,477 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Jervis Bay NSW

Location .

Posted 16/04/2015
Location fantastic right in the midst of the city buzz.
3 out of 5
by A verified traveller

Location id the best thing about this hotel

Posted 16/04/2015
Pros: Location
Cons: Bathroom was 20 nyears old, grotty tiles and old bath with shower overhead, our room smelled awful.
Location: Right in the heart of china town, everything to do
Not thier fault, but false fire alarm when we arrived and whole hotel was evacuated, when we got in at 10.15pm, very tired one lift broke down so hundreds of people were waiting for one lift. we decided to walk 11 flights of stairs with luggage as we were exhausted from flying interstate, nearly killed me with our baggage. Room was small, smelly and bathroom was very outdated, but thankfully bed was pretty comfortable.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Rosebud

Budget style room, friendly staff.

Posted 16/04/2015
Pros: Customer service was excellent and I was greeted with an upgrade to a King size room and a complimentary bottle of wine for our anniversary.
Cons: disappointed with the quality of the room. Looked tired & in need of a makeover. Lots of scuff marks on the walls, marks on the carpet, tiny bathroom
Location: Good location
My wife and I booked into the Mercure for our 10th wedding anniversary. Customer service was excellent and I was greeted with an upgrade to a King size room and a complimentary bottle of wine for our anniversary. Breakfast was great, lots to choose from. I was however a little disappointed with the quality of the room. It looked tired and in need of a make over. Lots of scuff marks on the walls, marks on the carpet and a tiny bathroom. Good location though.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Gippsland, Vic, Aust.

Fantastic Location & Value For Money

Posted 16/04/2015
Pros: Location!!!
Cons: No smoking in any rooms.
Location: Emporium across the road. David Jones next door. Walk through David Jones & you are in the Bourke Street Mall. A 2 min. walk to China Town.
Fantastic location with everything you may need at your fingertips. Quiet, yet centrally located. Great value for money & very comfortable. Will stay again on next visit to Melbourne.
4 out of 5
Recommended
for Couples
by A verified traveller

Great close to everything

Posted 14/04/2015
Close to everything and easy to get to. Staff were very nice and the room was very clean and comfy. Will stay again.
3 out of 5
Recommended
for Couples
by A verified travellerfrom knoxfield vic

ok hotel

Posted 13/04/2015
Pros: Breakfast was good. Everything you wanted. Service was good also.
Location: We picked this hotel because it was close to Chinatown where we had dinner at Bamboo House just a short walk up the road.
Our visit was ok. I thought the bathroom was lovely compared to the rest of the room. Everything else looked a little tired.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Launceston

Basic but Convenient

Posted 06/04/2015
Pros: It was easy to go out and then back and then out again
Cons: Microwave
Location: China town theatres public transport
The hotel is perfectly located for access to Melbourne dining - theatres and public transport
Comment from Hotel Management
09/04/2015 by H3028-GM02@accor.com, Hotel Management
Dear Brian, Thank you for your review. We're pleased to see you enjoyed the convenient location of the hotel. WE look forward to your next visit. Kind regards, Alex Mihardja Operational Project Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom sdyney

Great hotel

Posted 04/04/2015
Had a wonderful time at the hotel,great location.will recommend
Comment from Hotel Management
07/04/2015 by H3028-GM02@accor.com, Hotel Management
Dear Omprakash, Thank you for your feedback. Thrilled to read that you had a wonderful time at the hotel. Thank you also for the recommendation. WE look forward to your next visit. Kind regards, Alex Mihardja, Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Adelaide Sth Aust

All about location

Posted 01/04/2015
Pros: Friendly and helpful staff, and location
Cons: There was no room at all in the bathroom for any toiletries
Location: Only moments walking distance to ChinaTown and the Shopping Mall. A few minutes walk to the Theatres. Anything else was easily accessible by the train
Although the room was small, it was comfortable and clean. Especially enjoyed the Cocoon bar, daily coctails were great, and the food was very good and excellent value especially the Wedges were cooked to perfection. They were so good we gave up going out for tea one night to have them again.
Comment from Hotel Management
07/04/2015 by H3028-GM02@accor.com, Hotel Management
Dear Karen, It is wonderful to read such positive feedback on the service & product extended at Cocoon Bar. I will be sure to convey your kind words to the team. We look forward to your next visit. Kind regards, Alex Mihardja, Operational Project Manager
4 out of 5
Recommended
for Couples
by A verified travellerfrom Sydney

Very central,excellent for the Trams

Posted 01/04/2015
Pros: Lovely small bathroom but very clean ,the staff at the reception were very helpful and friendly.
Location: The location was perfect.
Our room was very small but very clean ,single beds a bit too hard for me ,pillows could have been better too flat .
Comment from Hotel Management
07/04/2015 by H3028-GM02@accor.com, Hotel Management
Dear Denise, Thank your time in providing a constructive feedback. We hope that we can look forward to welcoming you back in the future. Kind regards, Alex Mihardja, Operational Project Manager