Ratings based on 683 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
88% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Right in the CBD centre

Posted 28/09/2014
Pros: Location. Quiet... single one way street at front, not masses of vehicles.
Cons: Waiting time for the elevator.
Location: Gaol visit. Females liked the shopping right on our doorstep, DJ, Meyers, H&M yawn yawn. Chinatown dinner. Laneway/ Arcade walk.enjoyable. Trendy bars
Had 2 nights here...mainly to see Les Mis at HMT, a short walk through Chinatown from the hotel. Room was fine, not gigantic but a king bed.Clean. Did not eat here, too many other choices
Comment from Hotel Management
01/10/2014 by Alex Mihardja, Hotel Management
Dear Garbonite, Thank you for taking the time to share your experience after your recent stay with us. Trust you enjoyed Les Mis the musical. Such an amazing production. Delighted to hear that the accommodation met your requirements. We look forward to your next visit. Kind regards, Alex Mihardja, Operational Project Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from tasmania

Great hotel right in the CBD

Posted 27/09/2014
Regularly stay here, close to everything, great location, excellent customer service, rooms comfortable and well maintained
Comment from Hotel Management
01/10/2014 by Alex Mihardja, Hotel Management
Dear Tanya, Thank you for staying with us on regular basis when travelling to town. We are happy to read that it is not just our central location that keeps you coming back. We certainly look forward to see you soon. Kind regards, Alex Mihardja, Operational Project Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

Great Location

Posted 24/09/2014
Pros: Great location.
Cons: Improve the staf friendliness and taxis for other hotel guests who needs it.
Location: Next to Myer and David Jones and to Chinatown.
Located well in the middle of all the action. Hotel room is old on the inside. Hardly any taxis when you need them. Staff is hit and miss, not friendly on checking in but on checking out, they were great.
Comment from Hotel Management
30/09/2014 by Alex Mihardja, Hotel Management
Dear Kevin T, Thank you for your compliment & concerns after your recent stay with us. I am sorry to hear about the "hit & miss" service extended by our team member. Rest assured that I have personally addressed your concern to our Front Office Manager for his urgent attention. We thank you again for your feedback and we look forward to welcoming you back in the near future. Kind regards, Alex Mihardja, Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Great central location

Posted 23/09/2014
Pros: The staff and their service was first rate!
Cons: We were upgraded from a queen to a king room. The bed was made up of 2 king singles locked together. That meant a big, hard seam down the middle :(
Location: Shops, theatre, restaurants
This hotel is in a great central location. It's located across the road from the new opened Melbourne Emporium shopping centre. There are plenty of good places to eat within walking distance.
Comment from Hotel Management
25/09/2014 by Alex Mihardja, Hotel Management
Thank you for your feedback. Absolutely thrilled to read that you made the most of our fantastic location to some of Melbourne's best shopping and eating destinations, caters for all tastes & budget. We look forward to welcoming you back in the future. Kind regards, Alex Mihardja, Operational Project Manager
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Brisbane

Convenient close many things

Posted 22/09/2014
Pros: The location
Cons: Bathroom, taps were making noise when opened. You can hear the noise from the next door bathroom which was annoying. Refused room service breakfast.
Location: Great location close to many things. Shopping, restaurants & office buildings
Stayed 3 days, had business to attend & do shopping, close to all the facilities
Comment from Hotel Management
23/09/2014 by Alex Mihardja, Hotel Management
Dear Thushan, Thank you for your feedback. I am glad to read that you made the most of our convenient location. We look forward to welcoming you back on your next visit to Melbourne. Kind regards, Alex Mihardja, Operational Project Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

Nice hotel close to everything

Posted 20/09/2014
Clean small room, but all we needed for one night, close to theatre's. Valus for money booking on Expedia
Comment from Hotel Management
23/09/2014 by Alex Mihardja, Hotel Management
Dear Ellymay, Thank you for your feedback. I am glad to read that you enjoyed your stay with us and made the most of our convenient location. We look forward to your next visit. Kind regards, Alex Mihardja, Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from G

Excellent location,right in the heart of Melbourne

Posted 16/09/2014
My partner & I recently stayed in Melbourne (12th-15th Sept). We wanted a hotel right in the heart of the city with clean & comfortable rooms. The Mercure Hotel Welcome was just that. Very friendly & professional hotel staff, especially the concierge who gave us great tips for making the most of our time. We were able to purchase our Myki cards (rechargeable transport cards)from the hotel also. The checkin/checkout process was simple& smooth. Complimentary luggage hold for the day of checkout was handy. The position of the hotel is fantastic. Walking distance to Bourke St Mall (and other shopping precincts) & in the centre of Chinatown. Trams right out of the front (Swanston St) to take you to St Kilda, Federation Square & the Arts Precinct or in the other direction to the State Library, Melbourne Museum & Lygon St. The room was clean & comfortable. All we needed after a long day exploring Melbourne. Only negative was that we had a room next to the lift well which made it a little noisy. The positives far outweigh the one negative & we are already planning our next trip to Melbourne, including a stay at The Mercure Hotel Welcome.
Comment from Hotel Management
19/09/2014 by Alex Mihardja, Hotel Management
Dear Emma, Thank you so much for taking the time to write a positive review about your recent stay. Our location is ideal to experience all Melbourne has to offer. Thank you for your kind words on our team member. On your next stay with us, please mention your preference to have quiet room away from the lifts and possibly on the higher floor. We look forward to your return and hope that it will be just as enjoyable. Sincerely, Alex Mihardja, Operational Project Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Outer Eastern Suburbs Melb

Exploring Melbourne CBD

Posted 15/09/2014
Pros: Location to Shops, Restaurants & Bars
Perfect Location for exploring Melbourne CBD & close to Shops, Restaurants & Bars with a short walk to MCG, Federation Square, Yarra River & South Bank
Comment from Hotel Management
16/09/2014 by Alex Mihardja, Hotel Management
Dear Russell, Thank you for taking the time to write your feedback after your recent stay with us. I am delighted to read that you enjoyed our convenient location and made the most of it. We look forward to welcoming you back in the not so distant future. Kind regards, Alex Mihardja, Operational Project Manager
1 out of 5
by A verified traveller from Sydney

Cost $70 per night extra to up grade. Photos poor

Posted 15/09/2014
Room small. Paint work poor. Bath room up graded. Grade should be 1 star. Internet does not reflect difference in Tower or that there is two Mercures side by side. Will not use again
3 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Good position great for a Melboourne Holiday

Posted 14/09/2014
Pros: Position
Cons: It had all we needed for a good stay
Only one night it was an ideal position for our theatre experience close to shopping we would go there again
Comment from Hotel Management
16/09/2014 by Alex Mihardja, Hotel Management
Dear Eunice, Thank you for your feedback and delighted to read that you enjoyed our convenient location. We look forward to welcoming you back in the near future. Kind regards, Alex Mihardja, Operational Project Manager