Pillow-top beds, minibar, desk, laptop workspace

Reviews of Mantra St Kilda Road

3.5 out of 5
Mantra St Kilda Road
568 St Kilda Road, Melbourne, VIC

Reviews

8.4

Very good

Rating 10 - Excellent. 423 out of 1002 reviews" "
Rating 8 - Good. 396 out of 1002 reviews" "
Rating 6 - Okay. 111 out of 1002 reviews" "
Rating 4 - Poor. 49 out of 1002 reviews" "
Rating 2 - Terrible. 23 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay here the apartment was spacious clean snd well appointed would be great for a longer stay;we had fantastic views of albert park it was a short walk to the alfred hospital too
Stayed 1 night in Jun 2021
Response from GM on 1 Jul 2021
Hi Debra, We are delighted that you enjoyed your stay with us an look forward to welcoming you back soon, Kind regards, Andrew GM

6/10 Okay

Suneel

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jun 2021
Response from GM on 22 Jun 2021
Hi Suneel, Many thanks for scoring your experience via expedia. I do apologise that we did not meet your full expectations on this occasion. We do hope to have another opportunity to rectify in the near future. Kind regards, Andrew

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Jun 2021
Response from GM on 22 Jun 2021
Many thanks for scoring your experience via expedia. I’m delighted to see you enjoyed your stay with us. Kind regards, Andrew GM

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021
Response from GM on 22 Jun 2021
Many thanks for scoring your experience via expedia. I’m delighted to see you enjoyed your stay with us. Kind regards, Andrew GM

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2021
Response from GM on 22 Jun 2021
Many thanks for scoring your experience via expedia. I’m delighted to see you enjoyed your stay with us. Kind regards, Andrew GM

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No restaurant or bar
Stayed 1 night in May 2021
Response from GM on 22 Jun 2021
Many thanks for scoring your experience via expedia. I’m delighted to see you enjoyed your stay with us however we do apologise that we did not meet expectations in regards to our restaurant being closed Kind regards, Andrew GM

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great stay for a week in a recently refurbished studio apartment. Hotel is close to lots of amenities and staff were very helpful.
Stayed 7 nights in May 2021
Response from GM on 1 Jul 2021
Hi Anonymous, We are delighted that you enjoyed your stay with us an look forward to welcoming you back soon, Kind regards, Andrew GM

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely for what we needed
Stayed 2 nights in May 2021
Response from GM on 1 Jul 2021
MANY THANKS FOR SHARING!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021
Response from GM on 1 Jul 2021
Thank you for sharing and look foward to welcoming you back soon, Kind regards, Andrew GM

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ally good, there should car parking included in the room package though.
Stayed 2 nights in Apr 2021
Response from GM on 1 Jul 2021
Hi Anonymous, We are delighted that you enjoyed your stay with us an look forward to welcoming you back soon, Kind regards, Andrew GM

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
The bed was comfortable but for what I paid was disappointed with quality and experience of the stay
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price with easy tram access to Melbourne CBD
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what we needed
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Nothing cold to drink in the fridge.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect position for my hospital visit, quiet, clean & very friendly staff A
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Manta was clean and comfortable and great location
Stayed 3 nights in Apr 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No mini bar or room service, room wasn’t cleaned or serviced once in 5 days
Stayed 5 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The paintings were wonderful with a great theme throughout the hotel with furniture to match the theme. I had a beautiful chaise lounge in my room. Very comfortable for a night before and after hospital close to the Alfred. Only negative was that the stairs in front of the hotel are low compared to average and not well lit at night as well as being dark grey. I tripped and fell down the last three on my walk to the hospital to have my procedure scraping my shin and both knees.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, helpfully stuff, fantastic room and bathroom was far better than other rooms with same price.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location and service. Recommended place to stay when visiting this area.
Stayed 1 night in Mar 2021

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mantra St Kilda
We had some very noisy neighbors the first night and did not report to the Staff. The noise continued the next night and we reported to the staff. They Handled the complaint very professionally and the noise stopped the next night. We were told if it happened again to contact them straight away but all was good from here on.
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We require an accessible room and was very happy with it, as it definitely had all the requirements that we needed. Unfortunately there was an electrical problem with our room, and they had no more accessible rooms. They did try to see if my husband could manage in another room but unfortunately he couldn’t. We live in the country so that is why we stayed the night before our appointment at the Alfred hospital in the morning. The staff were fantastic and found us other suitable accommodation close to the hospital at no extra cost to us, which we are very grateful for. Could not have asked for better service from the manager and staff on that day. Would definitely stay there again.
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s location to the Alfred hospital, staff are rude Apartments are dirty
Stayed 4 nights in Mar 2021

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely amazing such a beautiful hotel. Definitely recommend and very Family friendly
Stayed 1 night in Mar 2021
Response from Campbell Bourke on 14 Mar 2021
Thanks so much for leaving your feedback. We're glad to see you enjoyed your stay with us and hope to welcome you back again soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, peaceful and balcony was an added bonus. Staff were very friendly and professional.
Stayed 2 nights in Mar 2021
Response from Assistant Manager on 14 Mar 2021
Thanks so much for leaving your feedback. We're glad to see you enjoyed your stay with us and hope to welcome you back again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2021
Response from Campbell Bourke on 14 Mar 2021
Thanks so much for leaving your feedback. We're glad to see you enjoyed your stay with us and hope to welcome you back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from PG - Management on 14 Feb 2021
Thankyou for staying with us. We are glad you enjoyed your stay

10/10 Excellent

Eeghie, Melbourne

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean room. Quiet and centrally located in a beautiful part of St.Kilda rd.
Stayed 5 nights in Jan 2021
Response from Patrick B on 29 Jan 2021
Hi Eeghie! Thank you for you review! We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back soon. Kind regards,

8/10 Good

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & clean room, bed was very comfy!
Stayed 1 night in Jan 2021
Response from GM on 20 Jan 2021
Hi Leah, Thank you for sharing your experience and we look foward to welcoming you back soon. Kind regards, Andrew GM

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location - great apartment in a great location from cbd, St Kilda and Richmond.
Stayed 1 night in Dec 2020
Response from GM on 29 Dec 2020
Many thanks ANONYMOUS. We look forward to welcoming you back Kind regards, Andrew GM

6/10 Okay

Colin, Sydney

Liked: Cleanliness
Disliked: Property conditions & facilities
I stayed at this hotel when it first opened called the Mint and it was great. Now it is "tired" Carpets in passage are worn. Headboard in room is peeling. Curtains are off rails - something one would presume maintenance would fix. Still a hreat position with friendlt staff, but as I said tired and has lots of comoetition no longer making it first choice destination
Stayed 2 nights in Dec 2020
Response from GM on 17 Dec 2020
Hi Colin, Thank you for your contra feedback and sharing your experience. Our apologies we did not meet you expectations on this occasion and I can assure we will review the curtains immediately. Kind regards, Andrew GM

8/10 Good

Laurence

Liked: Cleanliness, staff & service, room comfort
Helpful Staff.
Booked here due to convenient location for Alfred Hospital. Staff very helpful when hospital stay meant extending booking. Gave us free parking for additional couple of days.
Stayed 2 nights in Jul 2020
Response from GM on 16 Jul 2020
Hi Laurence, Thank you for your review and I'll be sure to share with the team. Many thanks Andrew GM

4/10 Poor

Verified traveller

Stayed 2 nights in Jul 2020
Response from GM on 16 Jul 2020
Hi Anonymous, I'm disappointed to see we did not meet your expectations on this occasion. Kind regards Andrew GM

10/10 Excellent

Sam, Albury

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had to stay somewhere close to the Alfred as my husband had to have a MRI . We were upgraded from a two bedroom apartment to a three bedroom two bathroom penthouse . The penthouse was clean and we had a awesome stay . Unfortunately the restaurant was closed due to COVID 19 but Roscos delivered to the door . Will definitely going back to the Mantra hopefully under better circumstances.
Stayed 2 nights in Jun 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2020
Response from Patrick B on 27 Apr 2020
Hi there! Thank you for leaving your great feedback on your stay with us! We look forward to your next visit! Kind regards,

8/10 Good

Vicki

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Our trip was a medical stay. We had stayed in another room earlier in the week which was spotlessly clean but this room was not and there were food crumbs on the dining seats and mould in the shower. The reception was apologetic and gave us discounted parking and would attend to the issue. We would return as our first stay was fine even though we had to cancel a night which Mantra refunded no problems. I'd ask for the 14th floor apartment room again for better views and good room service.
Stayed 2 nights in Mar 2020
Response from GM on 31 Mar 2020
Hi Vicki, Thank you for reviewing and sharing your experience. Our apologies for shower and I'm glad our team were of assistance upon reporting. We look forward to welcoming you back soon! Kind regards Andrew General manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, fantastic views and close to everything
Stayed 2 nights in Mar 2020
Response from Patrick B on 28 Mar 2020
Hi there, Thank you for providing your fantastic feedback regarding your recent stay, it is amazing to see that you enjoyed your visit with us. Kind regards,

10/10 Excellent

Athol, Alice springs

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Decor, the quality of fittings , the staff fantastic
Stayed 5 nights in Mar 2020
Response from Patrick B on 28 Mar 2020
Hi Athol, Thank you for providing your fantastic feedback! It is good to see that you enjoyed your stay with us! We hope to see you again soon! Kind regards,

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2020
Response from Patrick B on 28 Mar 2020
Hi Michele, Thank you for taking the time to provide your feedback regarding your recent stay with us! We are happy to hear that you enjoyed your stay with us!

8/10 Good

Verified traveller

Stayed 1 night in Mar 2020
Response from Patrick B on 28 Mar 2020
Hi there, Thank you for leaving your feedback with us, we are happy to hear that you enjoyed your visit, we look forward to your next stay with us.

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2020
Response from Patrick B on 28 Mar 2020
Hi there, Thank you for leaving your feedback about your stay with us, we look forward to the next time you stop by!

8/10 Good

linda

Liked: Cleanliness, property conditions & facilities, room comfort
would stay again.
i wasn't to happy about not being able to check in even 1 hour earlier. great location to the Alfred hospital. easy access to tram to get anywhere you choose. great block out curtains and nice dark room to sleep. car park a bit expensive.
Stayed 1 night in Mar 2020
Response from p on 28 Mar 2020
Hi Linda, Thank you for leaving your review about your recent stay with us, we are happy to hear that you enjoyed your stay snd the location of the hotel! We look forward to your return!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Patrick B on 28 Mar 2020
Hi there, THank for your 5 Star review! We are happy to hear that you enjoyed your stay with us, we look forward to your return!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Parking spaces were very large and easy to access Rooms clean and no request was too much for any of staff
Stayed 2 nights in Mar 2020
Response from Patrick B on 28 Mar 2020
Hi there! Thank you for taking the time to leave your feedback! We are happy to hear you enjoyed your visit and especially the rooms and the staffs service! We look forward to your next stay

10/10 Excellent

Con

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Patrick B on 28 Mar 2020
Hi Con, Thank you for your 5 Star review! We are happy to hear that you enjoyed your stay with us! We look forward to your next visit!

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great appartment in a fantastic location with sensational views.Hotel is in a very good location near to lots of places and it’s a lovely area.
Stayed 18 nights in Feb 2020
Response from GM on 31 Mar 2020
Hi Claire, Thank you for reviewing and sharing your experience. We look forward to welcoming you back soon! Kind regards Andrew General manager

6/10 Okay

Luke, Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed many times, great spot, quiet however upon returning home I noticed a withdrawal from my account that was not authorised my me. Although it's only $7 it's the principal of it. I contacted the hotel via email however after 4 days they are still ignoring me. I requested they return the money or justify it however unfortunately they have done nether. Luckily there is another hotel 2 doors up that I will use from now on.
Stayed 1 night in Feb 2020
Response from Management on 12 Mar 2020
Hi Luke, Thank you for taking the time to discuss your experience. I look forward to welcoming you back in the near future. Kind regards, Andrew GM