Lunch, dinner and brunch served

Reviews of Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham.

3.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 293 out of 1000 reviews" "
Rating 8 - Good. 259 out of 1000 reviews" "
Rating 6 - Okay. 216 out of 1000 reviews" "
Rating 4 - Poor. 150 out of 1000 reviews" "
Rating 2 - Terrible. 82 out of 1000 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property is dated needs renovation
Stayed 1 night in May 2024

8/10 Good

Wade

Liked: Staff & service
Stayed 1 night in May 2024
Response from Eshant Verma on 11 May 2024
Dear Wade,Thank you so much for your glowing review and for giving us a perfect score of 4/5. We are thrilled to hear that you had an exceptional experience at Medicine Hat Lodge.Your satisfaction is our greatest reward, and knowing that we have met and exceeded your expectations is truly gratifying for our team. We take pride in our commitment to providing excellent service and memorable experiences for all our guests.We look forward to the pleasure of welcoming you back soon for another wonderful stay. Please do not hesitate to reach out to us for any future bookings or special requests.Warmest regards, The Team at Medicine Hat Lodge

6/10 Okay

Janice

Travelled with partner
Liked: Staff & service
The rooms are clean however they're starting to show their age and could really use an updating.
Stayed 2 nights in Apr 2024
Response from Eshant Verma on 10 May 2024
Dear Janice,Thank you for taking the time to share your experience with us. We’re glad to hear that you had a good stay and you like the cleanilness of the room. We appreciate your feedback on our facilities, and we’re continuously working on updates to enhance our guest experience. We hope to welcome you back soon, perhaps in a quieter room away from the pool area for a more relaxing visit.Warm regards, The Medicine Hat Lodge Team

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay.
Stayed 1 night in Apr 2024
Response from Eshant Verma on 8 May 2024
Dear Carolyn,Thank you so much for your glowing review and for giving us a perfect score of 5/5. We are thrilled to hear that you had an exceptional experience at Medicine Hat Lodge.Your satisfaction is our greatest reward, and knowing that we have met and exceeded your expectations is truly gratifying for our team. We take pride in our commitment to providing excellent service and memorable experiences for all our guests.We look forward to the pleasure of welcoming you back soon for another wonderful stay. Please do not hesitate to reach out to us for any future bookings or special requests.Warmest regards, The Team at Medicine Hat Lodge

6/10 Okay

Kristina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old building that needs many repairs & maintenence. Multiple out of order signs - hot tub, ice machine, vending machine, beverage machines at breakfast. The heat/AC in rooms are absolutely ancient & very finicky & required constant changing to maintain an even temp in the room.
Stayed 1 night in Apr 2024
Response from Eshant Verma on 4 May 2024
Dear Kristina,Thank you for taking the time to share your feedback regarding your recent stay at Medicine Hat Lodge. We sincerely apologize for the inconvenience you experienced due to the maintenance issues in our facilities. Please be assured that we are taking your comments seriously and are in the process of addressing each point you’ve raised.We understand that the condition of our amenities plays a significant role in the comfort and satisfaction of our guests. We are committed to providing a high standard of service and are currently implementing improvements, including updating our heating and cooling systems for a more consistent in-room temperature, and repairing out-of-order equipment promptly.Our team is dedicated to ensuring that all guests have a pleasant experience, and we regret that we fell short during your visit. We appreciate your patience as we work to make these necessary improvements and hope to have the opportunity to better serve you in the future.Warm regards, The Management Team at Medicine Hat Lodge

10/10 Excellent

Deanna

Stayed 1 night in Apr 2024
Response from Eshant Verma on 4 May 2024
Dear Deanna,We are thrilled to hear that you had a wonderful experience at Medicine Hat Lodge and are grateful for your generous 5/5 rating. Your satisfaction is our top priority, and it’s heartening to know that we met your expectations.Thank you for choosing to stay with us and for taking the time to share your positive experience. We look forward to welcoming you back soon for another memorable stay.Warmest regards, The Team at Medicine Hat Lodge

6/10 Okay

Noelle

Travelled with family and small children
Liked: Staff & service
It’s definitely showing its age but expected that other than it being dated it was a good stay. Had a pool side room next time will not do that but the kids enjoyed the pool and waterslides
Stayed 1 night in Apr 2024
Response from Eshant Verma on 4 May 2024
Dear Noelle,Thank you for taking the time to share your experience with us. We’re glad to hear that you had a good stay and that your kids enjoyed the pool and waterslides. We appreciate your feedback on our facilities, and we’re continuously working on updates to enhance our guest experience. We hope to welcome you back soon, perhaps in a quieter room away from the pool area for a more relaxing visit.Warm regards, The Medicine Hat Lodge Team

8/10 Good

Sabrina

Stayed 1 night in Apr 2024
Response from Eshant Verma on 4 May 2024
Dear Sabrina,Thank you for your generous rating of 4 out of 5. We are thrilled to know that we met your expectations, and you enjoyed your stay with us. Your satisfaction is our top priority, and your feedback motivates us to continue providing exceptional service. We would love to hear more about what we could do to make your next stay a perfect 5-star experience. Looking forward to welcoming you back soon!Warm regards, The Customer Service Team

4/10 Poor

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Eshant Verma on 1 May 2024
Dear Laura,Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations.We are committed to providing our guests with the highest quality service and experience, and it seems we fell short this time. If you’re willing, we would greatly appreciate the opportunity to learn more about the specific aspects of your stay that led to your dissatisfaction. Your insights are invaluable in helping us improve.Please feel free to reach out to us directly with any further comments, concerns, or suggestions you wish to share. We hope to have the chance to welcome you back and exceed your expectations in the future.Warm regards, The Management Team

4/10 Poor

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Eshant Verma on 1 May 2024
Dear Nicholas,Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations.We are committed to providing our guests with the highest quality service and experience, and it seems we fell short this time. If you’re willing, we would greatly appreciate the opportunity to learn more about the specific aspects of your stay that led to your dissatisfaction. Your insights are invaluable in helping us improve.Please feel free to reach out to us directly with any further comments, concerns, or suggestions you wish to share. We hope to have the chance to welcome you back and exceed your expectations in the future.Warm regards, The Management Team

10/10 Excellent

mike

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Eshant Verma on 28 Apr 2024
Dear Mike,Thank you so much for awarding the Medicine Hat Lodge Trademark Collection by Wyndham a perfect 5/5 rating! We are thrilled to hear that your stay with us was enjoyable and met all your expectations.Our team is dedicated to providing exceptional service and a comfortable, memorable experience for all our guests. It’s gratifying to know that we have succeeded in making your visit special.We look forward to welcoming you back in the future for another outstanding stay.Warm regards, The Medicine Hat Lodge Team

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service
Location was convenient, buffet breakfast had good choices. Room was pretty dated but from my understanding none of the pet accommodation rooms were ever redone.
Stayed 1 night in Apr 2024
Response from Eshant Verma on 28 Apr 2024
Dear Lisa,Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found our location convenient and enjoyed the variety of choices at our buffet breakfast.We appreciate your understanding regarding the condition of the room. Our pet-friendly rooms are indeed due for an update, and we are in the process of planning renovations to enhance our guest experience. Your input is invaluable to us as we strive to improve our accommodations.We hope to welcome you back in the future to a refreshed and updated setting. Thank you for choosing to stay with us, and for your constructive comments.Warm regards, The Hotel Management Team

6/10 Okay

Diane

Travelled with family
Liked: Cleanliness
At check in the staff member at the front desk was not at all friendly or helpful.
Stayed 1 night in Apr 2024
Response from Eshant Verma on 26 Apr 2024
Dear Diane,We sincerely apologize for the experience you had at the front desk during your recent stay at Medicine Hat Lodge, Trademark Collection by Wyndham. We strive to provide our guests with the highest level of service, and it is clear that we fell short in this instance.Please know that your feedback has been shared with our front desk team, and we are taking immediate steps to ensure that this is an isolated incident. We are committed to improving our training programs to better serve our guests and prevent future occurrences.We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for a more positive experience.Warm regards, The Management Team Medicine Hat Lodge, Trademark Collection by Wyndham

4/10 Poor

Karen

Stayed 1 night in Apr 2024
Response from Eshant Verma on 26 Apr 2024
Dear Karen,We sincerely apologize for the experience you had your recent stay at Medicine Hat Lodge, Trademark Collection by Wyndham. We strive to provide our guests with the highest level of service, and it is clear that we fell short in this instance.Please know that your feedback has been shared with our front desk team, and we are taking immediate steps to ensure that this is an isolated incident. We are committed to improving our training programs to better serve our guests and prevent future occurrences.We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for a more positive experience.Warm regards, The Management Team Medicine Hat Lodge, Trademark Collection by Wyndham

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet fun place for kids
Stayed 1 night in Apr 2024
Response from Eshant Verma on 21 Apr 2024
Dear Shane,Thank you so much for your perfect rating! We’re thrilled to hear that your stay at the Medicine Hat Lodge met all your expectations. Our team works hard to provide a welcoming and comfortable environment, and it’s rewarding to know that we’ve succeeded in making your experience memorable.We hope to have the pleasure of welcoming you back soon for another exceptional stay!Warm regards, The Medicine Hat Lodge Team

8/10 Good

Kelly, Kindersley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always like staying here.
Stayed 1 night in Apr 2024
Response from Eshant Verma on 14 Apr 2024
Dear Kelly,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback. I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely.Eshant Verma

10/10 Excellent

Verna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that wasn’t good was the continental breakfast vegas pretty skimpy
Stayed 1 night in Apr 2024
Response from Eshant Verma on 13 Apr 2024
Dear valued guest,Thank you for sharing your feedback with us. We’re truly sorry to hear that our continental breakfast did not live up to your expectations. At Medicine Hat Lodge, we strive to provide a delightful dining experience, and we appreciate your comments as they are crucial for us to improve.We would love to invite you back to give our breakfast another chance, and we’ll make sure to go above and beyond to ensure you have a meal that’s as fabulous as your stay. Your satisfaction is our priority, and we hope to have the opportunity to serve you better in the future.Warm regards, The Medicine Hat Lodge Team

4/10 Poor

Kara

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The place just feels run down and out dated. After we checked in, my husband went to grab our luggage and was greeted at the front doors by a man peeing. We got to the hotel around 9:15 pm and the waterslide closed at 9:30 so my kids didn’t have a chance to waterslide, which is the main reason we booked there. Then, in the morning the waterslide was closed. There’s better places to stay in Medicine Hat, won’t be returning.
Stayed 1 night in Apr 2024
Response from Eshant Verma on 12 Apr 2024
Dear Claire,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had to face all these issues during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Trademark Hotel Collection, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Eshant Verma

4/10 Poor

Laurel

Stayed 1 night in Apr 2024
Response from Eshant Verma on 27 Apr 2024
Dear Laurel,We sincerely appreciate you taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. We are committed to providing our guests with the highest quality services and experiences, and it seems we fell short in this instance.Please rest assured that we take your comments seriously and will use them to improve. We hope to have the opportunity to better serve you in the future and show you the high standards we strive to uphold.Warm regards, The Medicine Hat Lodge Team

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are fine but are getting tired looking. Some updating should be considered. The beds were comfortable.
Stayed 1 night in Apr 2024
Response from Eshant Verma on 12 Apr 2024
Dear Dan,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Eshant Verma

6/10 Okay

Jessica

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Eshant Verma on 12 Apr 2024
Dear Jessica,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had to face all these issues during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Trademark Hotel Collection, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Eshant Verma

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Eshant Verma on 12 Apr 2024
Dear David,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Eshant Verma

4/10 Poor

Monty

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We showed up as a family of 6. We have stayed in that motel for years. This time they said only 5 can stay in a room. So we told them at the front desk one kid will sleep in the car. So they let us check. Seriously?? The ac was broke in the room and the heat was stuck on and at midnight they let us switch rooms. The hot tub was permanently closed and the water park looks like a perfect place to get tetanus. I think its time to find a new place to go water sliding. Its very run down. Too bad. Was a fun place to go
Stayed 1 night in Apr 2024
Response from Eshant Verma on 12 Apr 2024
Dear Monty,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had to face all these issues during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Trademark Hotel Collection, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Eshant Verma

8/10 Good

MARTIN, REGINA

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall good place to stay we would stay again!
Stayed 1 night in Mar 2024
Response from Eshant Verma on 12 Apr 2024
Dear Martin,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Eshant Verma

4/10 Poor

Chase

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Breakfast wasn’t very good, not much selection. Hot tub not working or steam room.
Stayed 1 night in Mar 2024
Response from Eshant Verma on 12 Apr 2024
Dear Chase,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had to face all these issues during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Trademark Hotel Collection, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

6/10 Okay

Matt

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Outdated but very friendly staff that were very polite and helpful. Clean and everything worked fine. Check in and check out was a breeze. Even gave us a little later check out. I’d stay again
Stayed 1 night in Mar 2024
Response from Eshant Verma on 12 Apr 2024
Dear Matt,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Eshant Verma

10/10 Excellent

Jerry

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 1 night in Mar 2024
Response from Eshant Verma on 12 Apr 2024
Dear Jerry,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Eshant Verma

4/10 Poor

Anahita

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It is an outdated fasility... horible smell in bathroom. Poor housekipping
Stayed 2 nights in Mar 2024
Response from Eshant Verma on 12 Apr 2024
Dear Anahita,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had to face all these issues during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Trademark Hotel Collection, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Eshant Verma

10/10 Excellent

Alan

Stayed 1 night in Mar 2024
Response from Eshant Verma on 12 Apr 2024
Dear Alan,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Eshant Verma

2/10 Terrible

Marjorie

Travelled with family
Disliked: Property conditions & facilities
The room door kept beeping unless the deadbolt was on. The room temperature was set to hot so the room was unbearable we used the air conditioning full time to make it bearable- but it was never comfortable and non of us slept well. There was a large bug in the tub and an ant on the bathroom counter. The toilet would not flush unless you lifted the flap inside the tank manually. Upon check out I was told nothing could be done because I booked third party. It’s their responsibility to provide the product! AND the breakfast has gone downhill big time!! They keep the ketchup hid! You have to find someone and ASK for it! It’s really minimal! Won’t go back!
Stayed 1 night in Mar 2024
Response from Eshant Verma on 13 Apr 2024
Dear Marjorie,Thank you for sharing your experience at the Medicine Hat Lodge, Trademark Collection by Wyndham. I apologize that your stay did not meet your expectations, and I appreciate your feedback.Your comments are valuable to us, and we take them seriously. I assure you that we are actively addressing the issues you encountered during your stay. Our goal is to provide exceptional service, and we regret any inconvenience you experienced.We hope you will consider staying with us again in the future. Please feel free to reach out if you have any further concerns or if there’s anything else we can do to improve your experience.Sincerely, Eshant Verma

6/10 Okay

Thierry

Liked: Staff & service
Disliked: Property conditions & facilities
Didn't get the room i booked and got charge for the room i had even if they gave me the basic 2 bed room suposed to be 120 ish $ i got charged 189$ impossible to get a bottle of water in the hotel all vendor machine are out of service and there was ants crawling on bathrooms floor not impressed by my stays
Stayed 1 night in Mar 2024
Response from Eshant Verma on 12 Apr 2024
Dear Thierry,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had to face all these issues during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Trademark Hotel Collection, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Eshant Verma

10/10 Excellent

Arielle

Travelled with partner
loved the casino on site
Stayed 1 night in Mar 2024
Response from Eshant Verma on 12 Apr 2024
Dear Arielle,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Eshant Verma

6/10 Okay

Kim

Disliked: Property conditions & facilities
Needs an upgrade. Rundown
Stayed 1 night in Mar 2024
Response from Eshant Verma on 12 Apr 2024
Dear Kim,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had to face all these issues during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Trademark Hotel Collection, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Eshant Verma

4/10 Poor

Megan

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This hotel is hugely outdated. The fact there is no hot tub is a massive downfall, the communication between Expedia and the hotel was non-existant (i asked for joined rooms and the hotel had no idea of it, which then ended us in having noise conplaints because everyone then piled in one room. And the breakfast was terrible.
Stayed 1 night in Mar 2024
Response from Eshant Verma on 12 Apr 2024
Dear Megan,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had to face all these issues during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Trademark Hotel Collection, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Eshant Verma

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is not worth the money. $190 for a run down room
Stayed 1 night in Mar 2024
Response from Eshant Verma on 12 Apr 2024
Dear Matt,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had to face all these issues during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Trademark Hotel Collection, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Eshant Verma

10/10 Excellent

Caitlin

Stayed 1 night in Mar 2024
Response from Eshant Verma on 20 Apr 2024
Dear Caitlin,Thank you for sharing your positive experience with us at the Medicine Hat Lodge, Trademark Collection by Wyndham! We truly appreciate your 5/5 rating and are delighted that you enjoyed your stay.At the Medicine Hat Lodge, we strive to create memorable moments for our guests.Our hotel has been creating cherished memories for over 35 years, and we look forward to welcoming you back soon! If you have any further feedback or need assistance, feel free to reach out. We value your input and continuously strive to enhance our services.Warm regards, The Medicine Hat Lodge Team

8/10 Good

Amy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Eshant Verma on 12 Apr 2024
Dear Amy,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Eshant Verma

8/10 Good

Vivienne

Liked: Cleanliness, staff & service
Great service from staff. We enjoyed having a cocktail at the end of the day in the comfortable, relaxed lounge.
Stayed 4 nights in Mar 2024
Response from Eshant Verma on 12 Apr 2024
Dear Vivienne,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Eshant Verma

10/10 Excellent

Nancy

Stayed 1 night in Mar 2024
Response from Eshant Verma on 14 Apr 2024
Dear Nancy,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback. I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely.Eshant Verma

2/10 Terrible

Crystal

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is nothing like the photos on the website. It’s old, the bathtub area had mold in the silicone, the free breakfast was awful. The beds were comfortable. I’d never stay here again.
Stayed 2 nights in Mar 2024
Response from Eshant Verma on 12 Apr 2024
Dear Crystal,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had to face all these issues during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Trademark Hotel Collection, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Eshant Verma

6/10 Okay

Ryan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Was here for a convention being held in the hotel so it was convenient for that. The rooms could use a facelift, beds were old and uncomfortable. Hot tub was shut down and front entrance door was brokem
Stayed 3 nights in Mar 2024
Response from Eshant Verma on 12 Apr 2024
Dear Ryan,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had to face all these issues during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Trademark Hotel Collection, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Eshant Verma

8/10 Good

Ray

Stayed 1 night in Mar 2024
Response from Eshant Verma on 12 Apr 2024
Dear Ray,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Eshant Verma

10/10 Excellent

Dale, Lethbridge

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 1 night in Mar 2024
Response from Eshant Verma on 12 Apr 2024
Dear Dale,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Eshant Verma

8/10 Good

Amanda

Liked: Cleanliness
Response from Eshant Verma on 12 Apr 2024
Dear Amanda,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Eshant Verma

8/10 Good

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The complimentary breakfast could have been better. Wasn’t worth sitting down to it.
Stayed 1 night in Mar 2024
Response from Eshant Verma on 12 Apr 2024
Dear Colin,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team regarding breakfast, I assure you that you won't face that issue in your next stay with us. Certainly we will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Eshant Verma

8/10 Good

Morris

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Eshant Verma on 12 Apr 2024
Dear Morris,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Eshant Verma

10/10 Excellent

Don

Stayed 1 night in Mar 2024
Response from Eshant Verma on 12 Apr 2024
Dear Don,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Eshant Verma

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Room clean and the location was great.
Stayed 1 night in Mar 2024
Response from Reservation Desk on 12 Mar 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. We look forward to serving you in the future.

8/10 Good

Delroy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Reservation Desk on 12 Mar 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. We look forward to serving you in the future.

6/10 Okay

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was clean,toilet kept draining and running. What looked like mapel bugs in room. Dining ordered pan seared cod hard lump after first bite. Otherwise good stay
Stayed 2 nights in Mar 2024
Response from Reservation Desk on 12 Mar 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations. We appreciate the time you took to share your concerns.