Outdoor dining

Reviews of Plaza Inn & Suites at Ashland Creek

3 out of 5
Plaza Inn & Suites at Ashland Creek
98 Central Ave, Ashland, OR

Reviews

8.4

Very good

Rating 10 - Excellent. 482 out of 1009 reviews" "
Rating 8 - Good. 299 out of 1009 reviews" "
Rating 6 - Okay. 124 out of 1009 reviews" "
Rating 4 - Poor. 67 out of 1009 reviews" "
Rating 2 - Terrible. 37 out of 1009 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dirk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, quiet, convenient.
Stayed 1 night in Mar 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay! I made an error in my booking but the hotel clerk was very accommodating and not only got us a room, but booked us an upgraded room to look out onto the garden/creek. It was truly lovely! Pleasant staff - Red-breasted sapsucker tapped at my 3rd floor window - amazing close-up view.
Stayed 2 nights in Mar 2024

6/10 Okay

Cameron

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The air/hater was broken and made a lot of noise. The hair dryer did not work and our key card would not to get back into the bldg from the creekside entrance. We advised the front desk but they said sometimes it doesn’t work. We have stayed here many times but this time we were disappointed.
Stayed 2 nights in Mar 2024

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Allison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great property , close to everything we needed !
Stayed 3 nights in Mar 2024

10/10 Excellent

Wynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Plaza Inn is conveniently located and everything was excellent. Our room was spacious, the continental breakfast was well-stocked, and the staff was pleasant and attentive. They seem to have made several positive improvements since our last stay 2 years ago.
Stayed 2 nights in Mar 2024
Response from Oryn on 10 Mar 2024
Hi Wynn, I am pleased to read your comments regarding your stay. We have been working hard to make improvements, and it means a lot when these efforts are recognized. Guest satisfaction is our top priority, and we're happy we could show you that. We look forward to your next visit with us! :)

10/10 Excellent

Jessica, Talent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay in Ashland if you want the ease of attending plays, shopping and eating. Very easily walkable.
Stayed 1 night in Mar 2024
Response from Oryn on 9 Mar 2024
Hi Jessica, thanks for the stellar review! Many of our guests like that our hotel is quietly tucked away by the creek, yet also close to town. It's great to hear that you enjoyed your stay, and we look forward to hosting you again!

10/10 Excellent

Nola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, clean and comfy. Staff was accommodating when I requested a room change ( from street level to upstairs for more privacy). Will stay again☺️
Stayed 1 night in Mar 2024
Response from Oryn on 9 Mar 2024
Hi Nola, thanks for sharing your experience. It's great to hear that our staff helped you switch rooms. Guest satisfaction is our number one priority, and I'm glad we had the opportunity to put that into action. We hope you'll stay with us on your next visit to town! :)

10/10 Excellent

Sharon

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, comfortable pet friendly room. Nice neighborhood for walking the dog. Very nice hot breakfast in the morning.
Stayed 1 night in Mar 2024
Response from Oryn on 9 Mar 2024
Hi Sharon, thanks for leaving a review. It's great to hear that you were happy with the room and our amenities. We hope to see you again!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice and clean, breakfast was good and was a short walk to the town. Had a great stay!
Stayed 2 nights in Mar 2024
Response from Oryn on 9 Mar 2024
Thanks for the stellar review, Brian! We're so glad that your stay was wonderful. We'll see you next time! :)

10/10 Excellent

Dirk

Liked: Property conditions & facilities
Clean and comfortable
Stayed 1 night in Feb 2024
Response from Oryn on 2 Mar 2024
Hi Dirk, thank you for your review. We're happy to hear that you enjoyed your stay with us! We hope to have you as our guest again in the future.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Oryn on 25 Feb 2024
Thanks for the stellar rating, Paul. We really appreciate it! :)

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are great for the price and so convenient to everything!
Stayed 1 night in Feb 2024
Response from Oryn on 11 Feb 2024
Hi Craig, thanks for the review. We're so happy you enjoyed your stay with us. We hope you'll come back the next time you visit the area! :)

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasant experience when staying here. Great location for the theater, shopping, lithia park, very walkable and a quiet location.
Stayed 1 night in Feb 2024
Response from Oryn on 9 Feb 2024
Hi Paul, thanks for sharing your review. We're so happy that you enjoy staying with us. The location is a definite plus! We look forward to seeing you on your next trip to Ashland. :)

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
It was great and very close to town and all the activities.
Stayed 1 night in Jan 2024
Response from Oryn on 9 Feb 2024
Hi Kenneth, thanks for your review. Our location being quiet and by the creek, while also close to downtown, is something we know our guests will love. We're happy to hear that your stay was enjoyable! We'll see you next time.

10/10 Excellent

My

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Oryn on 9 Feb 2024
Thanks for the stellar rating! We really appreciate it.

8/10 Good

Robert, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here once a year over the last five years on mid-way stops between Seattle and San Francisco. The hotel is nicely situated along the creek in a quiet neighborhood very close to the center of town. It has two levels of secure sub-surface parking with four level-2 EV charging stations in the lower level parking garage. Rooms are very clean, quiet and comfortable.
Stayed 1 night in Jan 2024
Response from Oryn on 3 Feb 2024
Hi Robert, thank you for sharing your experience. I'm glad you enjoy the hotel cleanliness, location, and scenery, as well as the convenience of being close to downtown. The EV charging stations are a definite plus! We hope to serve you again on your next visit to Ashland.

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, property conditions & facilities
Some deer were in the gardens when we woke up it was so nice to see
Stayed 1 night in Jan 2024
Response from Oryn on 3 Feb 2024
Hi Christie, thank you so much for the stellar review. Sounds like you had a wonderful experience! Thanks for staying with us, and we'll see you next time.

8/10 Good

Kelly Anne

Stayed 1 night in Jan 2024

10/10 Excellent

Karissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Oryn on 22 Jan 2024
Hi Karissa, thanks for the 5 out of 5 rating! We really appreciate it, and hope you'll come stay again sometime.

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Oryn on 22 Jan 2024
Hi Jessie, thank you for the positive rating! We're so glad you enjoyed your stay, and we look forward to having you again.

8/10 Good

Brian

Liked: Staff & service, property conditions & facilities
My one complaint is that they say they have cribs available. However, they only have one pack and play for the entire hotel and one of the arms doesn't lock in place.
Stayed 1 night in Jan 2024
Response from Oryn on 14 Jan 2024
Hi Brian, thanks for sharing your thoughts. I'm sorry about this issue and appreciate you bringing it to our attention. I'll pass this onto the team so we can improve in this area. I'm happy to hear that aside from that, your stay was pleasant. We hope you'll stay with us again the next time you visit Ashland.

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is normally our go-to in Ashland. It is conveniently located and has great amenities. This stay was ok. Room was clean and adequate. But the breakfast was a disappointment. Multiple items out of stock. Seemed to have insufficient staff and food to manage the crowd. And the hot tub was out of order. )-:
Stayed 1 night in Dec 2023
Response from Oryn on 5 Jan 2024
Hello Amy, thank you so much for sharing your feedback with us. I'm happy to hear that your room was clean and comfortable, though I'm sorry about the disappointing breakfast. We appreciate you letting us know about this. Your comments will be used to help improve our breakfast so we can be well prepared to serve our guests. The hot tub will not be up and running again due to complex reasons that are a bit much to explain here. However, we are working on making multiple improvements to different aspects of our hotel, and we hope you'll come back the next time you go to Ashland. We'd like to have the opportunity to provide you with a better stay.

10/10 Excellent

Leeana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Oryn on 30 Dec 2023
Thanks for the stellar review, Leeana! It's good to know you were satisfied with your stay. We hope you'll come back on your next visit to Ashland.

6/10 Okay

Troy

Stayed 1 night in Dec 2023
Response from Oryn on 27 Dec 2023
Thanks for your feedback, Troy. Feel free to let us know what we could do next time to bring that rating up to a 5. We hope to have you as our guest again, and have a happy new year! :)

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stay at the Plaza Inn every time we come to Ashland. The location couldn't be better! The hotel is comfortable and nicely decorated. It has all the amenities we could want including a hot buffet breakfast and snacks and wine for sale at the front desk! The staff are very friendly. The beds are comfortable and the shower is hot.
Stayed 1 night in Dec 2023
Response from Oryn on 23 Dec 2023
Hi Carol, thank you so much for the positive review! We're stoked that you enjoy our hotel enough to be a regular guest. It's good to know that we're making our guests happy. We look forward to your next visit!

4/10 Poor

Rejina

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The heater made a lot of noise. That would be my only complaint.
Stayed 1 night in Dec 2023
Response from Oryn on 19 Dec 2023
Hi Rejina, thanks for sharing your feedback. I'm glad you enjoyed your stay, and we appreciate you bringing the issue about the heater to our attention. We're glad to address room issues so our guests can have a more comfortable stay. We hope to serve you again in the future! :)

8/10 Good

David

Stayed 1 night in Dec 2023
Response from Oryn on 19 Dec 2023
Thanks for the rating, David. We really appreciate it!

4/10 Poor

Brian, Redmond

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We started staying at the Plaza many years ago. It has really gone downhill. Most recent Stay the room was dirty, no other way to say it. Hot tub broken and empty with moss growing in it. No Christmas decorations, staff was indifferent and not friendly. This place is obviously being milked and it shows big time. Won’t stay here again.
Stayed 1 night in Dec 2023
Response from Oryn on 16 Dec 2023
Hello Brian, thanks for taking the time to leave us a review. I'm disappointed that your room cleanliness fell below our standards, and we failed to provide you with a comfortable stay. All of your comments have been acknowledged and addressed to prevent issues like these from arising in the future. We have recently put up our holiday decorations, though I'm sorry to say the hot tub will not be back in service, for reasons that are a bit complicated to explain here. We hope you'll consider staying the next time you come to town so we can make up for your poor experience.

6/10 Okay

Tim

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The Plaza Inn & Suites seems like a nice place. The location is great - an easy walk to downtown shops, restaurants, and the theaters, and a lovely garden area on the creek. The room could use a deep cleaning (embedded dust and stains indicate cleaning is more of a wipe-down than a real effort), and having staff with a vocabulary above 20 words would be nice. Perhaps a check-in to inquire about our stay, anything we need, have a nice trip? A decent place, but stepping up its game amidst fierce competition in Ashland may be needed.
Stayed 1 night in Dec 2023
Response from Oryn on 16 Dec 2023
Hi Tim, thank you for taking the time to provide feedback. I'm sorry to hear that the room cleanliness was poor and our staff wasn't warm and accommodating as we should be. We've definitely taken note of your words so we can step up and provide better experiences for our guests. We very much appreciate your business and hope you'll stay with us in the future. Safe travels!

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 1 night in Dec 2023
Response from Oryn on 16 Dec 2023
Hi John, thanks for the stellar rating. It is indeed a nice location, conveniently close to town, yet tucked away in its own quiet and peaceful atmosphere by the creek. We take pride in this aspect of our hotel and I'm glad it influenced your positive review. We'll see you next time, and safe travels.

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was great and the breakfast was hot and fresh. Dining area was very clean and well kept.
Stayed 1 night in Dec 2023
Response from Oryn on 16 Dec 2023
Hi Stacey, thank you so much for your comments. I'm stoked to hear about your positive experience! It means a lot, as we've been making improvements to increase our guest satisfaction. The breakfast has taken a huge stride forward compared to how it was before. We look forward to serving you on your next visit to town.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Oryn on 16 Dec 2023
Hi David, we're really loving your 5 out of 5 rating! It's great to know that we're making our guests happy. We hope to have you on your next trip to Ashland.

10/10 Excellent

Dianne, Fresno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great pricing for a nice motor Inn
Stayed 1 night in Nov 2023
Response from Oryn on 8 Dec 2023
Happy to hear it, Dianne! We'll see you next time.

10/10 Excellent

Dean, Capitola

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at the Plaza Inn and Suites many times over the years and is always great! We don’t stay anywhere else on our way to California every winter. It is always quiet and the beds are very comfortable! We love walking to our favorite restaurants too!
Stayed 1 night in Nov 2023
Response from Oryn on 1 Dec 2023
Hi Dean! Wow, your review brightened up my morning. It's always great to hear when our guests become regular visitors.Thank you for sharing your thoughts, and we'll see you next time.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Oryn on 25 Nov 2023
Thanks for the rating! Feel free to let us know how we could bump that rating up to 10 out of 10. We hope to have you as our guest in the future.

10/10 Excellent

Jennifer

Travelled with family
Liked: Staff & service, property conditions & facilities
Have stayed here many times. Great hotel.
Stayed 1 night in Nov 2023
Response from Oryn on 25 Nov 2023
Thank you for your review, Jennifer! We're glad you enjoy our hotel enough to be a regular guest. We'll see you next time.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent place....very close to downtown but quiet. Many eating places a short walk away.
Stayed 2 nights in Nov 2023
Response from Oryn on 20 Nov 2023
That's great to hear, Sheila. We're glad you had a wonderful stay and enjoyed the location. Thanks for the review! :)

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Oryn on 20 Nov 2023
Thanks for your feedback, it's much appreciated. We hope you'll come stay again your next visit to Ashland.

10/10 Excellent

Nancy

Stayed 1 night in Nov 2023
Response from Oryn on 20 Nov 2023
Thanks for the 10 out of 10 rating, Nancy! We're happy you enjoyed your stay with us.

6/10 Okay

Mina

Disliked: Cleanliness
Dirty rooms, dirty linens
Upon arrival the check in was fine but when we got to the room our bath towels actually had dirt, make up and other stuff on them. I asked for another room and was given one. The desk apologized but didn’t seem surprised. When give another room the bed sheet either had stains or were dirty. Very awful place.
Stayed 1 night in Oct 2023
Response from Oryn on 3 Nov 2023
Hi Mina, thank you for sharing your feedback regarding your stay. I am disappointed that the room cleanliness was far below our standards, and for that, I sincerely apologize. This is not a normal occurrence here, and we've passed on your complaint to prevent issues like these going forward. We hope you'll give us another chance to provide you a better experience.

10/10 Excellent

cheryl, Delta

Stayed 1 night in Oct 2023
Response from Oryn on 20 Nov 2023
Thanks for the 5 out of 5 rating, Cheryl. We're happy to hear when our guests have a good stay with us. We'll see you next time.

6/10 Okay

Becky

Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Good location. Dont like the building where dogs are allowed. Dogs used to be allowed in rooms in the main building and it was much more desirable. We don’t plan to go there again
Stayed 1 night in Oct 2023
Response from Oryn on 30 Oct 2023
Hi Becky, thanks for your review. We appreciate your feedback on the pet friendly rooms, and hope you'll give us another chance to provide you with a good stay on your next Ashland visit.

10/10 Excellent

Marja

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like the proximity to the downtown area.
Stayed 2 nights in Oct 2023
Response from Oryn on 22 Oct 2023
Hi Marja, thank you so much for the review. We're glad we could provide you a pleasant experience staying with us. We'll see you next time.

10/10 Excellent

Anne, san francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro's: clean bathroom and floors, reasonable price, walking distance to downtown and along creekside. Parking secure and free. Cons: surfaces higher up (bed frame) could be dusted or cleaned, some car traffic noise when sliding glass doors are open. Overall, this is my new pick for stayovers in Ashland.
Stayed 1 night in Oct 2023
Response from Oryn on 18 Oct 2023
Hi Anne, we are so happy that you enjoyed staying with us! We've taken your comments into account to help us better improve. We'll see you on your next trip to Ashland, and thanks again for your review.

8/10 Good

Esther

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was well kept but it was a bit like staying in the movie the shinning easy to get lost
Stayed 2 nights in Oct 2023
Response from Oryn on 16 Oct 2023
Hi Esther, thank you for your review! We hope you'll stay with us again in the future.

10/10 Excellent

Dianne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve been coming for years. They do a good job but some areas like bathrooms are looking a little worse for wear. They could use a few more accessible rooms.
Stayed 1 night in Oct 2023
Response from Oryn on 16 Oct 2023
Hi Dianne, thank you so much for the 5 out of 5 review! We've taken note of your comments, as well. We hope you'll come back on your next trip to Ashland.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for a one night stay for a play!
Stayed 1 night in Oct 2023
Response from Oryn on 14 Oct 2023
Hi Diana, thanks for the review! We're so happy that we could provide you with a comfortable stay. We'll see you next time.

10/10 Excellent

Terri

Stayed 1 night in Oct 2023
Response from Oryn on 2 Nov 2023
Hi Terri, thank you so much for the 5 out of 5 rating! We'll see you on your next trip to Ashland.

6/10 Okay

Andrea

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Oryn on 13 Oct 2023
Thanks for your feedback, Andrea. Hopefully next time we can bump that rating to a 5 out of 5.