All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Mr. Shazaad, Thank you for your genuine rating. We hope you enjoyed your stay at Raffles Makkah Palace. We promise you an unforgettable stay with outstanding service on your next visit.
Response from Hotel Management team on 15 Mar 2024
Dear Mr. Faheem, Thank you for giving us an ideal rating and choosing Raffles Makkah Palace. We are glad to hear that you enjoyed our accommodation. We look forward to welcoming you again very soon.
Was very comfortable, easy to go to the Haram, clean. I would happily stay there again.
Nausheen
Stayed 3 nights in Jan 2024
Response from Hotel Management on 17 Feb 2024
Dear Ms. Nausheen, Thank you for your feedback about our hotel's cleanliness, comfort and location in the heart of Makkah, which are privileges we are proud of. Waiting to welcome you soon.
8/10 Good
sejal
30 Dec 2023
Liked: Amenities
sejal
Stayed 1 night in Dec 2023
Response from Hotel Management team on 31 Dec 2023
Dear Sejal, Thank you for your genuine rating. We hope you enjoyed your stay at Raffles Makkah Palace. We promise you an unforgettable stay with outstanding service on your next visit.
8/10 Good
Huda
11 Dec 2023
Huda
Stayed 2 nights in Dec 2023
Response from Hotel Management team on 14 Dec 2023
Dear Ms. Huda, Thank you for your genuine rating. We hope you enjoyed your stay at Raffles Makkah Palace. We promise you an unforgettable stay with outstanding service on your next visit.
8/10 Good
Aaiysha
7 Dec 2023
Aaiysha
Stayed 6 nights in Nov 2023
Response from Hotel Management team on 27 Dec 2023
Dear Ms. Aaiysha, Thank you for your genuine rating. We hope you enjoyed your stay at Raffles Makkah Palace. We promise you an unforgettable stay with outstanding service on your next visit.
Amazing hotel, only problem is the lifts outside the hotel.
smara
Stayed 2 nights in Nov 2023
Response from Hotel Management team on 28 Nov 2023
Dear Ms. Smara, Thank you for taking the time to share your experience with us. Regarding your concerns about the elevators, we considered your comment, and we promise to provide you with outstanding service during your next visit.
10/10 Excellent
Awdah
27 Oct 2023
Awdah
Stayed 1 night in Oct 2023
Response from Hotel Management on 29 Oct 2023
Dear Mr. Awdah, May Allah accept your prayers. Thank you for giving us an ideal rating and for recommending our hotel to other travelers. We are glad that you enjoyed our services in a convivial atmosphere. We hope to see you soon.
Dear Guest,May Allah accept all your prayers. Thank you for trusting us and for your valuable time to express your feedback about our services. Our main goal is to provide the best spiritual experience in a convivial atmosphere in Makkah. We hope to see you soon on your next visit.
Best hotel in Mekkah. Conveniently located next to Kaaba. Prayer room on top I great as well.
Aliya
Stayed 2 nights in Sep 2023
Response from Hotel Management on 29 Sept 2023
Dear Ms. Aliya, Thank you for trusting Raffles Makkah Palace. We are pleased that you enjoyed our prayer room and location in the proximity of Al-Haram Al-Sharif. We chose this site specifically to provide our guests with the best view and the closest entrance to Masjid Al-Haram to enjoy a distinctive spiritual experience. We are looking forward to welcoming you again at Raffles Makkah palace soon.
6/10 Okay
MOHAMMED
Travelled with family
9 Sept 2023
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff is great. Rooms are definitely not a 5 star hotel rooms. Very very old. Shower smells like pee. I definitely not stay here again nor recommend this hotel. It’s definitely does not meet standards of Raffles brand.
MOHAMMED
Response from Hotel Management on 10 Sept 2023
Dear Mr. Mohammed, Thank you for your positive feedback on our staff. As our main priority is to provide a comfortable atmosphere for our guests, please send your personal data in a privet message to discuss it further and provide you with the best of our services on your next visit.
Everything was perfect during the stay , i booked for my parents who did Umrah , they were extremely satisfied . İn addition to this the hotel allowed a very late check-out.
Ahmed
Stayed 3 nights in Jul 2023
Response from Hotel management on 22 Jul 2023
Dear Mr. Ahmed,Thank you for your positive feedback on our services and check out. We are always honored to welcome you to Raffles Makkah Palace, waiting to serve you again on your next visit to Makkah soon.
Dear Mr. Ahmad,May Allah accept your Umrah and prayers. Thank you for giving us an ideal rating and recommending our hotel to other travelers. We are glad that you enjoyed our services in the distinctive atmosphere. Please follow our exclusive offers for this year. We hope to see you again soon.
Response from Hotel Management Team on 20 Jul 2023
Dear Mr. Hossam, thank you for the ideal rating. We are glad to hear that you enjoyed our accommodation. We look forward to welcoming you again very soon.
Very nice facilities. Very close to the Haram. Beautiful view of the Kaabah and Haram from my room. Very memorable. Recommended by a friend, that's a local. It was a spectacular stay for Umrah.
Breakfast and restaurant were very good. Quality & variety of food were first class. Staff were helpful and smiling. We felt welcomed.
Won't be my last stay, inshaa Allah.
One dislike: Hotel feels a little outdated.
Tarek
Stayed 2 nights in May 2023
Response from Hotel Management Team on 14 Jun 2023
Dear Mr. Tarek, Thank you for your feedback about our location in the heart of Makkah, which is one of the privileges that we are proud of. We are pleased that your stay in front of Masjid Al-Haram had a perfect view of the holy Kaaba. At Raffles Makkah Palace, we are proud of our proximity to Al-Haram al-Sharif and our panoramic views. Thank you for sharing your opinion about our breakfast and restaurant, we strive to provide the best service for our guests. It’s a pleasure to have you at our hotel, and we are glad that you enjoyed your stay. We will redirect your comments to our management team and hotel staff. Looking forward to welcoming you again soon.
4/10 Poor
Obida
Travelled with family
2 May 2023
Liked: Staff & service, amenities
best
Obida
Stayed 2 nights in Apr 2023
Response from Hotel Management Team on 3 May 2023
Dear Mr. Obida, Thank you for taking the time to rate our services. If you have any further concerns, please contact us in a private message. We promise you an unforgettable stay with outstanding service on your next visit.
Every single member of staff were so pleasant, polite, courteous and alway available to help - the best experience we have had by far!
Especially those responsible for housekeeping (I forget his name but for me he was like an Uncle) and also Ismath who was of amazing help during our last days there - ensuring our luggage was looked after and allowing us to perform Umrah with ease before we were to leave for home - suffice to say if it wasn't for him and his colleagues we would not have been able to do this. May allah subhna tallah reward them all for making our pilgrimage such a pleasant one!
Samule
Response from Hotel Management Team on 26 Apr 2023
Dear Mr. Samule,Thank you for your valuable time, and your positive feedback about housekeeping, service, and staff. It’s a pleasure to have you at our hotel, and we are glad that you enjoyed your stay. we strive to always provide the best service to our guests so they can enjoy a spiritual stay at the most sacred places in the world. We will redirect your valuable comments to Mr. Ismath Personally, we look forward to welcoming you soon. May Allah accept all your prayers.
Thoroughly enjoyed our stay for 5 nights. Facility, staff, location was superb. Look forward to staying here next time we visit iA
Syed Osama
Stayed 5 nights in Mar 2023
Response from Hotel Management Team on 9 Mar 2023
Dear Mr. Syed, Thank you for trusting Raffles Makkah Palace. We are pleased that you enjoyed our location in the proximity of Al-Haram Al-Sharif. We chose this site specifically to provide our guests with the best view and the closest entrance to Masjid Al-Haram to enjoy a distinctive spiritual experience. we are glad that you enjoyed our facilities. It’s a pleasure to have you at our hotel, We will redirect your comments to our hotel staff. Looking forward to welcoming you again soon.
Response from Hotel Management Team on 28 Feb 2023
Dear Ghayyur, thank you for the ideal rating. We are glad to hear that you enjoyed our accommodation. We look forward to welcoming you again very soon.
Dear Mr. Naif, We are sorry that you had a bad experience. We’ll take your comment about the room into consideration and forward it immediately to the concerned department. We look forward to serving you in the future.
2/10 Terrible
Abdulla
10 Feb 2023
Abdulla
Stayed 1 night in Feb 2023
Response from Hotel management on 18 Feb 2023
Dear Mr. Abdulla,May Allah accept your Umrah and prayers. Thank you for giving us an ideal rating and recommending our hotel to other travelers. We are glad that you enjoyed our services in the distinctive atmosphere. Please follow our exclusive offers for this year. We hope to see you again soon.
Close to Makkah.
Staff in room service needs to be more diligent and in the cafeteria- staff should pay attention to their guests.
Master
Response from Hotel Management Team on 23 Dec 2022
Dear guest, Thank you for taking the time to share your review of our services. We are honored that our location was able to make your stay a special experience with its outstanding performance. We appreciate your comments about staff service. And we will forward it to the concerned team for follow-up. We look forward to welcoming you again soon.
Dear Mr. Omar,May Allah accept your prayers. Thank you for trusting us and for your valuable time to express your feedback about our services. Our main goal is to provide the best spiritual experience in a privileged atmosphere in Makkah. We hope to see you soon on your next visit.
Dear Ms. Amal,May Allah accept your prayers. Thank you for trusting us and for your valuable time to express your feedback about our services. Our main goal is to provide the best spiritual experience in a privileged atmosphere in Makkah. We hope to see you soon on your next visit.
10/10 Excellent
Khalid
11 Oct 2022
Khalid
Stayed 1 night in Oct 2022
Response from Hotel Management on 13 Oct 2022
Dear Mr. Khalid,May Allah accept your prayers. Thank you for trusting us and for your valuable time to express your feedback about our services. Our main goal is to provide the best spiritual experience in a privileged atmosphere in Makkah. We hope to see you soon on your next visit.
Quality and service is at 5 star level. Staff does above and beyond. Checkin process was amazing and quick. Sara on the front desk was exceptional. Hand written note from Salem managing director was exceptional, no one takes time to do this. We are exceptionally satisfied and haram view was amazing.
Rehan
Stayed 2 nights in Oct 2022
Response from Hotel Management on 13 Oct 2022
Dear Mr. Rehan, Thank you for your time and review. It’s highly appreciated. We are thrilled you were pleased with our front desk staff. At Raffles Makkah Palace, we always strive to provide the best service to our guests to enjoy a spiritual stay in the best parts of the world. We will redirect your valuable comments to Mr. Salem. Looking forward to welcoming you soon. May Allah accepts your prayers
4/10 Poor
Salah, SAFAT
17 Aug 2022
Liked: Cleanliness
Close to Haram, and the view is spectacular.
The only thing which i don't understand that when you are an Expedia VIP customer and you are checking in after 2:00 PM in low season an the Hotel is quarter of it capacity, the receptionist refused to give us our room, we had to come again after 4:00 PM to collect our keys. Very disappointed.
Salah
Stayed 1 night in Aug 2022
Response from Hotel Management Team on 19 Aug 2022
Dear Mr Salah, thank you for your positive feedback towards our location; we are always honored to welcome you in Raffles Makkah Palace, we take your comment about reservation service in our consideration, waiting to serve you again in your next visit to Makkah in the near future providing a better service.
8/10 Good
Nosheen
Travelled with family and small children
9 Aug 2022
Liked: Staff & service
In terms of its proximity to masjid ul haram, great location and it is at a very convenient walkable distance to Kaaba.
Cleanliness was ok. Couches, carpet and walls were stained with marks of food and coffee. Never cleaned properly.
They did not have microwave or dishes or dishwashing stuff in kitchenette which was nuisance when traveling were 3 little kids.
Room bar was insanely over priced. Would recommend buying similar stuff at 1/10th the price from shop around.
Connected with shopping mall so tons of eating options available.
breakfast was included and had amazing variety and options. Staff was receptive. Daily room service was available which is rarely seen in other western hotels these days.
Overall we enjoyed our stay.
Nosheen
Stayed 3 nights in Aug 2022
Response from Hotel Management on 17 Aug 2022
Dear Nosheen,
Thank you for your confidence in choosing Raffles Makkah Palace, we are pleased that you enjoyed our proximity to Al-Haram Al-Sharif. We chose this site specifically to provide our guests with the best view and the closest entrance to Al-Haram Al-Sharif to enjoy a distinctive spiritual experience. We are looking forward to welcoming you again at Raffles Makkah palace soon. Please follow our social media channels to receive our latest offers.
Response from Hotel Management Team on 24 Jun 2022
Dear Ms Berehan, thank you for giving us an ideal rating, and choosing Raffles Makkah Palace. We are glad to hear that you enjoyed our accommodation. We look forward to welcoming you again very soon.
Response from Hotel Management Team on 30 May 2022
Dear Mr Zubeir,May Allah accept your prayers. Thank you for giving us an ideal rating and to recommend our hotel to other travelers. We are glad that you enjoyed our services in a distinctive atmosphere. Please follow our exclusive offers for this year. We hope to see you soon on your next visit.
10/10 Excellent
Warris
23 May 2022
Warris
Stayed 3 nights in May 2022
8/10 Good
Fawaz
15 May 2022
Fawaz
Stayed 2 nights in May 2022
Response from Hotel management team on 21 May 2022
Dear Mr. Fawaz, thank you for giving us an ideal rating, and choosing Raffles Makkah Palace. We are glad to hear that you enjoyed our accommodation. We look forward to welcoming you again very soon.
Dear Mr. Mansour, thank you for giving us an ideal rating and choosing Raffles Makkah Palace. We are glad to hear that you enjoyed our accommodation. We look forward to welcoming you again very soon.
ضيفنا العزيز استاذ عمر، نود شكركم على منحنا تصنيفًا مثاليًا بشأن إقامتكم في قصر مكة رافلز. نتطلع إلى استقبالكم مرة أخرى بتجربة جديدة وفريدة تقبل الله منكم صالح الأعمال.
Dear Guest, thank you for giving us an ideal rating, and choosing Raffles Makkah Palace. We are glad to hear that you enjoyed our accommodation. We look forward to welcoming you again very soon.
Dear Mr. Ebrahim, thank you for giving us an ideal rating and choosing Raffles Makkah Palace. We are glad to hear that you enjoyed our accommodation. We look forward to welcoming you again very soon.
Dear Mr. Ali, thank you for giving us this rating for our services, we hope you enjoyed your stay at Raffles Makkah Palace, we assure you that your next visit will be as pleasant as the previous one.
can’t wait to serve you again.
An excellent experience and I hope to repeat it, the hotel staff were friendly and highly professional, and the environment in the suite was distinctive and luxurious. Thanks for the nice experience.
تجربة ممتازه و اتمنى تكرارها، فقد كان موظفو الفندق ودودون و على درجة عالية من الاحتراف ، كما ان البيئة الخاصه بالجناح كانت مميزه و فخمه. شكراً على التجربة الجميلة.
Ali
Stayed 2 nights in Jan 2022
Response from Guest Relation on 19 Jan 2022
ضيفنا العزيز استاذ علي، نشكركم على وقتكم الثمين الذي خصصتموه لكتابة ملاحظاتكم الإيجابية حول إقامتكم، نسعى دائمًا ليحصل ضيوفنا على أفضل تجربة روحانية في مكة المكرمة، ملاحظاتكم تجاه موظفي الفندق والإدارة لدينا تسعدنا، ونؤكد لكم بأن تعليقكم حول خدماتهم سوف تصل إليهم شخصيًا، نأمل أن نستقبلكم بكل الود والترحاب بزيارتكم القادمة لمكة المكرمة في القريب العاجل. دمتم بخير
Best hotel I’ve ever stayed in in Makkah
The staff from front desk to everyone else are unbelievably amazing
Sultan
Stayed 1 night in Dec 2021
Response from Guest Relation on 12 Dec 2021
Dear Mr. Sultan, May Allah accept your prayers. Thank you for giving us an ideal rating and to recommend our hotel to other travelers. We are glad that you enjoyed our services in a distinctive atmosphere. Please follow our exclusive offers for this year. We hope to see you soon on your next visit.
Dear Ms. Aisha, we are sorry that you had a bad experience. We’ll take your review into consideration and forward it immediately to the concerned department. We look forward to serving you in the future.
Dear Mr. Ahmed, thank you for giving us this rating for our services, we hope you enjoyed your stay at Raffles Makkah Palace, we assure you that your next visit will be as pleasant as the previous one.
For more information about our latest news, please follow our social media channels.
2/10 Terrible
Mohammed
25 Apr 2021
Mohammed
Stayed 1 night in Apr 2021
Response from Raffles Makkah Palace on 5 May 2021
Dear Guest, kindly reach us to explain more about your concern, we appreciate your cooperation.
The entire experience from arriving at the hotel and final checkout was very professional and welcoming. The staff took care of us and provided wonderful service
Verified traveller
Stayed 1 night in Apr 2021
Response from Raffles Makkah Palace on 18 Apr 2021
Dear Guest, Thank you for taking the time to review your stay at Raffles Makkah Palace and for giving us a perfect rating. We look forward to welcoming you again soon.
Disappointed ... too expensive for what you get here .... bad staff .... bad room dining ..... no one wants to help
Verified traveller
Stayed 2 nights in Mar 2021
Response from Mohammad on 26 Mar 2021
Dear guest, we appreciate your feedback and we are sorry to hear that, we assure you that it will be taken into consideration. We look forward to welcoming you again soon.