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Hotel has been recently renovated and they did a great job. Enjoyed our stay would definitely stay there again .
michael
Stayed 1 night in Apr 2024
Response from Customer Care Team on 9 Apr 2024
Dear Michael, we're delighted to hear that you enjoyed your stay with us! Thank you for your kind words about our recent renovations; we're thrilled that you appreciated the updates. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're glad that we succeeded in meeting your expectations. We look forward to welcoming you back for another wonderful stay in the future. Thank you for choosing our hotel!Best Regards, La Quinta Inn and Suites Customer Care Team
Hi Shirley,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
Hi Brian,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
6/10 Okay
Ralph
Travelled with family
31 Mar 2024
This property and room is ok but not worth the $150 charge a night. The pics on expedia are not the same as the hotel itself and the room layout is now the same. It was missing the couch as shown that we needed for our kid to sleep on. We also waiting for someone to come out and greet us to be able to check in(she was in the back somewhere) And the keycards did not work, so we had to go back to the front desk to get it fixed.
Ralph
Stayed 1 night in Mar 2024
Response from Sophia CSR on 1 Apr 2024
Hi Ralph,Thank you for sharing your review. We regret the inconvenience faced by you. Our team lists our updated images on our website and third-party channels. However, I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
Hi Mario,We are happy that you liked our clean room. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.
Hotel is close to the local restaurants and shopping.
Jennifer
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi Jennifer,You have found our hotel conveniently located near local restaurants and shopping options. Providing easy access to amenities and attractions is a priority for us, and we're glad this aspect of your stay met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit!
Hi David,I wanted to express my gratitude for the stellar review. We are ecstatic to hear that your experience was excellent. It was a pleasure to host you, and we look forward to welcoming you back many more times in the future.
Dear Shelly, we're delighted to hear that you had a great stay with us! Your satisfaction is our top priority, and we're thrilled that we could provide you with a positive experience. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Best Regards, La Quinta Inn and Suites Customer Care Team
Dear Charles, thank you for choosing to stay with us and for taking the time to leave your feedback. We're delighted to hear that you found your stay very comfortable, nice, and quiet. Providing a peaceful environment where our guests can relax and unwind is important to us, and we're pleased to know that we were able to meet your expectations. Should you find yourself in the area again, we would be honored to welcome you back for another pleasant stay.Best Regards, La Quinta Inn and Suites Customer Care Team
Very clean, safe, convenient, comfy bed, nice linens, huge tv, friendly staff, exactly what I look for in an overnight stay. Very happy that what I found at this LaQuinta. I would definitely stay here again. Thank you!
Stacy
Stayed 1 night in Mar 2024
Response from Sophia CSR on 22 Mar 2024
Hi Stacy,I wanted to express my gratitude for the stellar review. We are ecstatic to hear that your experience was excellent. It was a pleasure to host you, and we look forward to welcoming you back many more times in the future.
4/10 Poor
Brian, Pueblo West
15 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Seemed like a nice hotel, but the walls and ceilings are apparently thin. It sounded like an elephant above me and doors in the hall slammed late into the night. If you can't get a good night's sleep, the other amenities don't matter.
Brian
Stayed 1 night in Mar 2024
Response from Customer Care Team on 16 Mar 2024
Dear Brian, we appreciate you choosing our hotel and sharing your experience. We apologize for the disturbance caused by noise during your stay. Ensuring our guests' comfort is our priority, and we regret that we fell short of providing you with a peaceful environment. We'll handle the noise issues promptly to prevent similar occurrences in the future. Your feedback is invaluable, and we hope to have the opportunity to welcome you back for a more restful stay.Best Regards, La Quinta Inn and Suites Customer Care Team
Hi William,Thank you for your awesome review! We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Excellent
ricardo
Travelled with family and small children, Travelled with pets
The lady at the front desk for the evening shift was awesome very professional. Definitely should be recognized she sets a standard on customer service.
ricardo
Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Hi Ricardo,We truly appreciate your feedback! It's wonderful to hear that the lady at the front desk during the evening shift provided you with exceptional customer service and professionalism. Recognizing outstanding team members is important to us, and we will ensure that she receives recognition for her efforts. Your kind words mean a lot to us, and grateful for your acknowledgement of our staff's dedication. We look forward to sharing your positive feedback with her, and we hope to welcome you back for another fantastic experience soon.
Hi Marty,It is heart-warming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.
10/10 Excellent
Amy
Travelled with family, Travelled with family and small children, Travelled with pets
We stayed The Weeknd while we were in town visiting our family. The staff was wonderful, friendly, and helpful. the room was beautiful and clean. We will definately use this hotel again!
Amy
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 12 Feb 2024
Hi Amy,Thank you for choosing to stay with us during your visit to town! Glad to hear that you had a fantastic experience, from our wonderful and helpful staff to the beautiful and clean room. It's fantastic to know that you plan on returning to our hotel in the future, and we can't wait to welcome you back for another great stay!
Hotel was great. Got to swim with my son and the pool wasn’t busy at all.
Gabriel
Stayed 1 night in Feb 2024
Response from Sophia CSR on 11 Feb 2024
Hi Gabriel,Thrilled to hear that you and your son enjoyed your time at our hotel, especially the opportunity to swim together in our pool! Providing a relaxing and enjoyable experience for families is important to us, and delighted that you had a wonderful time. It's fantastic to hear that the pool wasn't busy, allowing you to fully enjoy your swim. We look forward to welcoming you both back for more memorable moments in the future!
Worth the money. Very clean and the beds were great!
Sarah
Stayed 1 night in Feb 2024
Response from Sophia CSR on 8 Feb 2024
Hi Sarah,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.
Frontage road terrible, needs improvement. BUT that is probably city potholes were terrible!!! Very clean rooms!!!
Karla
Stayed 1 night in Feb 2024
Response from Sophia CSR on 5 Feb 2024
Hi Karla,We'll certainly pass on your concerns to the relevant authorities. We're delighted, however, to hear that you found our rooms very clean. Your comfort is our priority, and grateful for your positive comments. We look forward to welcoming you back for another pleasant experience.
Hi Margie,I wanted to express my gratitude for the stellar review. We are ecstatic to hear that your experience was excellent. It was a pleasure to host you, and we look forward to welcoming you back many more times in the future
10/10 Excellent
David
28 Jan 2024
David
Stayed 1 night in Jan 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
Room was large and clean. Check was quick and easy. Staff were pleasant and breakfast was good.
David
Stayed 1 night in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear David, thank you for choosing to stay with us and for sharing your positive feedback. We are delighted to hear that you enjoyed your spacious and clean room, as well as our efficient check-in process, pleasant staff, and tasty breakfast offerings. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future.Best Regards, La Quinta Inn and Suites Customer Care Team
I like the convenience of this property, newly renovated property. Even is located at the feeder of the highway. Stover quite
Terance
Stayed 1 night in Jan 2024
Response from Sophia CSR on 28 Jan 2024
Hi Terance,I wanted to express my gratitude for the stellar review. We are ecstatic to hear that your experience was excellent. It was a pleasure to host you, and we look forward to welcoming you back many more times in the future
Very nice rooms, everything is new. Staff was super friendly, too.
Veronica
Stayed 1 night in Jan 2024
Response from Customer Care Team on 23 Jan 2024
Dear Veronica, thank you so much for your positive feedback! We are delighted to hear that you enjoyed your stay and that our newly renovated rooms and friendly staff met your expectations. We strive to provide a comfortable and welcoming experience for our guests, and your comments are greatly appreciated. If there is anything else we can do to enhance your stay or if you have any specific suggestions, please feel free to let us know. We hope to have the pleasure of hosting you again in the future. Safe travels!Best Regards, La Quinta Inn and Suites Customer Care Team
Hi Brenda,I wanted to express my gratitude for the stellar review. We are ecstatic to hear that your experience was excellent. It was a pleasure to host you, and we look forward to welcoming you back many more times in the future
Hi Angela,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
Hi Almoth,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
This is such a great hotel! Very clean, great breakfast, and friendly staff. I highly recommend. I’m picky when it comes to hotels, however this one checks all the boxes.
Trevor
Stayed 1 night in Dec 2023
Response from Sophia CSR on 11 Dec 2023
Hi Trevor,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.
10/10 Excellent
David
9 Dec 2023
David
Stayed 1 night in Dec 2023
Response from Customer Care Team on 30 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
We had a good stay. It was clean and we enjoyed the breakfast. The only issues we had was the air didn't seem to get cold very fast, and the bolt would latch on the door. We forgot to mention this during the day. We stayed two nights.
Steven
Stayed 2 nights in Nov 2023
Response from Customer Care Team on 5 Dec 2023
Dear Steven, we're delighted to hear that your overall stay with us was enjoyable and that you found the accommodations clean while also enjoying our breakfast offerings. We apologize for any inconvenience caused by the air conditioning not cooling efficiently and the issue with the door bolt. Your feedback is incredibly valuable, and we appreciate you bringing these matters to our attention. In the future, please don't hesitate to notify our staff during your stay so that we, as a team, can promptly handle any concerns to ensure a more comfortable experience. We're grateful for your stay and hope to have the opportunity to welcome you back for an even better and more comfortable stay in the future! If there's anything specific we can assist you with during your next visit, please feel free to let us know.Best Regards, La Quinta Inn and Suites Customer Care Team
Hi Shari,We are exceptionally thankful that you have honoured our staff members with praiseworthy words. We always love to be connected with special guests and be a part of their lives. Hope your next visit will be even more pleasant than the previous one.
10/10 Excellent
Aaron
Travelled with family and small children, Travelled with pets
Clean hotel, friendly staff, decent breakfast and access when traveling through McAlester
Aaron
Stayed 1 night in Nov 2023
Response from Customer Care Team on 27 Nov 2023
Dear Aaron, we're delighted to hear that you had a positive experience during your stay with us! Providing a clean environment, friendly service, and a satisfactory breakfast is essential to us, especially for travelers passing through McAlester. Thank you for acknowledging our efforts to ensure a pleasant stay. We appreciate your kind words about our cleanliness, staff, and breakfast options. Should your travels bring you back to the area, we'd love to welcome you for another comfortable stay.Best Regards, La Quinta Inn and Suites Customer Care Team
Hotel was nice, intersection at 69 was confusing and mildly dangerous
MELVIN
Stayed 3 nights in Nov 2023
Response from Customer Care Team on 27 Nov 2023
Dear Melvin, we're glad to hear that you found the hotel nice. However, we're concerned about the confusion and safety issues you encountered at the intersection near our location. Your safety is important to us, and we apologize for any inconvenience or hazards you experienced in navigating that intersection. We'll make sure to pass along this information to the appropriate local authorities or take any necessary steps within our capacity to handle this concern. Your feedback is valuable, and we appreciate you bringing this to our attention. If there's anything else we can assist you with or if you have further feedback to share, please feel free to reach out. We're committed to ensuring a safe and pleasant experience for all our guests. Thank you for choosing our hotel, and we hope to welcome you back for another enjoyable stay.Best Regards, La Quinta Inn and Suites Customer Care Team
Hi Floyd,We are glad to know that you had a nice stay with us and liked our convenient location. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
Dear Daniel, we're thrilled to hear that you loved the comfy beds during your stay! Providing a comfortable and relaxing experience for our guests is one of our top priorities, and it's always rewarding to know when we've succeeded. If there's anything else you enjoyed or if you have any suggestions for how we can make your next stay even better, please feel free to share. We appreciate your positive feedback and look forward to welcoming you back in the future.Best Regards, La Quinta Inn and Suites Customer Care Team
Everything was outstanding. The hotel is clean, refurbished, the window blackout shades are outstanding. Not one bit of sunshine seeped through. The staff was friendly, helpful when we needed.
The only reason I knocked down a star on location is because the road in front of the hotel terrible. There are potholes, crumbling sides, and worse. But that can’t be helped but is the hotel.
This is a great place to stay if you are in the area.
Andrea
Stayed 1 night in Nov 2023
Response from Customer Care Team on 14 Nov 2023
Dear Andrea, thank you for taking the time to share your positive feedback. We are delighted to hear that you had an outstanding experience during your stay at our hotel. Your compliments about our clean and refurbished facilities, efficient blackout shades, and friendly staff are greatly appreciated. We understand your concern about the road conditions in front of the hotel, and we apologize for any inconvenience this may have caused. While this is beyond our control, we appreciate your understanding. Your satisfaction is our priority, and we are thrilled to have provided you with a great stay. If you have any further comments or if there's anything specific you'd like us to know, please feel free to contact us directly. Thank you for choosing our hotel, and we look forward to welcoming you back on your next visit.Best Regards, La Quinta Inn and Suites Customer Care Team
Hi Vertina,Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
Hi John,Thank you for your kind words about our front desk staff! We're delighted to hear that you had a positive interaction with them. Our team takes pride in providing excellent service, and we're glad to know it made a difference in your stay. We look forward to welcoming you back in the future.
Wonderful service. I needed assistance with a pet and one of the young ladies at the front desk was a big help!
Margaret
Stayed 1 night in Oct 2023
Response from Sophia CSR on 23 Oct 2023
Hi Margaret,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you received wonderful service during your stay. It's especially heartening to know that our staff, particularly the young lady at the front desk, provided the assistance you needed with your pet. We value your feedback and look forward to welcoming you back for another enjoyable stay in the future.
10/10 Excellent
Kathy
Travelled with pets, Travelled with partner
17 Oct 2023
Very nice staff, comfortable room, pets allowed
Kathy
Stayed 4 nights in Oct 2023
Response from Sophia CSR on 18 Oct 2023
Hi Kathy,We're delighted to hear about your positive experience during your stay. It's wonderful that you found our staff to be very nice, your room comfortable, and the added convenience of pets being allowed. We aim to make our guests feel at home, and your feedback is much appreciated. If you plan to visit us again, please don't hesitate to reach out if you need any assistance or have further preferences. We look forward to welcoming you and your furry friends back in the future!
Updated motel. Clean. Bed was very comfortable. Nice stay. We’d stay again.
Verified traveller
Stayed 1 night in Oct 2023
Response from Sophia CSR on 16 Oct 2023
Dear Guest,Thank you for your valuable feedback regarding your last-minute stay with us. We're delighted to hear that you found our updated motel clean and the bed comfortable. It's great to know you had a nice stay and thrilled that you would consider staying with us again. Should you have any special requests or preferences for your next visit, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay! Safe travels!
8/10 Good
Wayne
5 Oct 2023
Wayne
Stayed 1 night in Oct 2023
Response from Customer Care Team on 6 Oct 2023
Dear Wayne, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards, La Quinta Inn and Suites Customer Care Team
Dear Neal, thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Best Regards, La Quinta Inn and Suites Customer Care Team
Hi Sheyla,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.
The lady working the front desk was very nice and helpful. Our suite was great but the tv didn’t work. Apparently only the daytime maintenance guy knows how to fix it so we were moved to a different room. Still nice but much smaller. I would stay again for sure. Very updated and nice
April
Stayed 1 night in Aug 2023
Response from Tammy Ketchum,GM on 31 Aug 2023
Thank you for the review. Sorry that you had a problem with the TV. Usually, the problem is that guest change the input on the TV and don't put it back to the correct setting. Appreciate and value you as our customer. Please come again.
Thank you so much for the great review. We appreciate and value your business. Please come again on your next visit to Mcalester, OK.
10/10 Excellent
Vickie
15 Aug 2023
Vickie
Stayed 1 night in Aug 2023
Response from Sophia CSR on 5 Sept 2023
Hi Vickie,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!