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Reviews of Tabino Hotel Matsumoto

3 out of 5
Tabino Hotel Matsumoto
1-4-5, Fukashi, Matsumoto, Nagano Prefecture

Reviews

9.2

Wonderful

Rating 10 - Excellent. 183 out of 269 reviews" "
Rating 8 - Good. 71 out of 269 reviews" "
Rating 6 - Okay. 8 out of 269 reviews" "
Rating 4 - Poor. 3 out of 269 reviews" "
Rating 2 - Terrible. 4 out of 269 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like everything.
Stayed 2 nights in May 2024
Response from Front Yamaguchi on 16 May 2024
Thank you very much for staying at Tabino Hotel lit Matsumoto.Thank you very much, it seems that you were satisfied with our service.Also, if you come to Matsumoto, please use our hotel.

10/10 Excellent

Lawrence

Very clean, convenient-easy access to Matsumoto JR station, facilities are very good. Laundry, microwaves are provided at the hotel for public use.
Stayed 2 nights in Apr 2024
Response from Front Yamaguchi on 23 Apr 2024
Thank you very much for staying at Tabino Hotel IT Matsumoto.We would also like to thank you once again for taking the time out of your busy schedule to post your review and give us a high rating.If you come to Matsumoto again, please use our hotel.All of our staff are looking forward to seeing you.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and it was cool that the elevators know which floor to go to based on your key card. Conveniently located power outlets. However no coffee in the room.
Stayed 1 night in Apr 2024
Response from Front Yamaguchi on 16 Apr 2024
Thank you very much for staying at Tabino Hotel lit Matsumoto.Also, we would like to thank you again for your high evaluation.We hope that you will use our hotel the next time you come to Matsumoto.We will try our best to make you 100% satisfied.All the staff are looking forward to your next visit.

10/10 Excellent

Jade

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at Tabino Hotel. The room was large and spacious for our group of four!
Stayed 2 nights in Apr 2024
Response from Front Yamaguchi on 11 Apr 2024
Thank you very much for staying at Tabino Hotel lit Matsumoto.We would also like to thank you for your high rating in the reviews.All of our staff members look forward to using our hotel when you come to Matsumoto.

10/10 Excellent

ERIC, Garden Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the Onsen and Netflix access. Good room configuration with a table and bench seat. Close to the train station. We needed 2 pillows per person and ended up using the throw pillows.
Stayed 1 night in Apr 2024
Response from Front Yamaguchi on 11 Apr 2024
Thank you very much for staying at Tabino Hotel lit Matsumoto.We would also like to thank you for your high rating in the reviews.All of our staff members look forward to using our hotel when you come to Matsumoto.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location minutes away from the train station and some good restaurants are within easy walking distances.
Stayed 1 night in Apr 2024
Response from Front Yamaguchi on 8 Apr 2024
Thank you very much for staying at Tabino Hotel lit Matsumoto.We would also like to thank you for taking the time out of your busy schedule to leave us a review.We are very sorry that we were not able to provide you with 100% satisfaction during your stay at our hotel.Next time you visit our hotel, we will try our best to make you 100% satisfied.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and staff. Had a nice stay.
Stayed 2 nights in Mar 2024
Response from Front Yamaguchi on 28 Mar 2024
Thank you very much for staying at Tabino Hotel lit Matsumoto.Also, we would like to thank you again for taking the time out of your busy schedule to write a review.We apologize that you were not 100% satisfied with our hotel.We will make every effort to ensure that you are 100% satisfied the next time you use our hotel.I look forward to seeing you again.

8/10 Good

steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A clean modern practical place to stay. Friendly reception staff and good value.
Stayed 1 night in Mar 2024
Response from Front Yamaguchi on 18 Mar 2024
Thank you very much for staying at Tabino Hotel lit Matsumoto.Thank you again for your review.Unfortunately, we were not able to provide you with 100% satisfaction.very sorry.Also, if you have the opportunity to visit us, we will try our best to make you 100% satisfied.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Bar
Stayed 2 nights in Jan 2024
Response from Front Yamaguchi on 1 Feb 2024
Thank you very much for staying at Tabino Hotel lit Matsumoto.We would also like to thank you for your high rating in the reviews.Also, if you have the opportunity to use our hotel, we will do our best to give you a high evaluation.

8/10 Good

Aoi

Stayed 1 night in Dec 2023
Response from Front Yamaguchi on 6 Jan 2024
この度は、白樺の湯たびのホテルlit松本にご宿泊くださいまして、誠にありがとうございます。また、お忙しい中クチコミの評価をして頂きましたこと、重ねてお礼申し上げます。せっかく当ホテルをご利用頂きましたのに、100%ご満足を頂けなかったこと、大変申し訳なくお詫び申し上げます。また、当館をご利用いただける機会がございましたら、100%ご満足いただけますよう精進してまいります。またのお越しを心よりお待ち申し上げております。

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pretty good location. More importantly the hotel was pretty new and everything was great. Public bath was nice.
Stayed 6 nights in Dec 2023
Response from Front Yamaguchi on 21 Dec 2023
Thank you very much for staying at Shirakaba no Yu Tabino Hotel lit Matsumoto.Also, thank you very much for taking the time out of your busy schedule to give us a high rating of 5 out of 5.I am glad that you liked the large public bath.The large public bath uses white birch, a tree representative of Nagano Prefecture, to create the atmosphere of bathing while looking out at a white birch forest.I look forward to meeting again.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Front Staff on 1 Nov 2023
Thank you for choosing our hotel for your stay.We're thrilled your time at our hotel was so enjoyable!We are looking forward to your visit from all the staff.

10/10 Excellent

Rosanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location 5 mins away from the train station. Room was very comfortable and quiet. We booked one with a kitchenette but be warned there is no cooking or eating equipment. The washing machine doesn’t dry but the hotel has dryers you can use for a small fee. For the price this was a great room and we would happily book again.
Stayed 2 nights in Oct 2023
Response from Front Yamaguchi on 15 Dec 2023
Thank you for staying at Shirakaba no Yu Tabino Hotel lit Matsumoto.Since the room has a kitchen, you should be provided with free rental cooking utensils and tableware.We apologize for not being able to guide you.If you come to Matsumoto again, please use our hotel.Next time, we will definitely inform you about the cooking utensils and tableware available for rental.All the staff are looking forward to seeing you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location. Good breakfast buffet.
Counter service - can be more welcoming. Rooms - good size and clean. Sachets of creams/ lotions can be obtained at reception. Breakfast buffet - fantastic. Good spread of food options. Location - very convenient - short walk ( under 10mins’ walk) from Matsumoto station and bus terminal (where you can take buses to nearby cities Takayama /Kamikochi/Hirayu Onsen etc)
Stayed 2 nights in Oct 2023
Response from Front Yamaguchi on 14 Dec 2023
Thank you for staying at Shirakaba no Yu Tabino Hotel IT Matsumoto.We are very happy that you liked our breakfast and the fact that it was close to the JR station and bus terminal.Also, please use our hotel when you come to Matsumoto.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The average Japanese hotel which is clean and convinent
Stayed 1 night in Oct 2023
Response from Front Yamaguchi on 14 Dec 2023
Thank you for staying at Shirakaba no Yu Tabino Hotel lit Matsumoto.We are very happy that you liked our hotel.Also, please use our hotel when you come to Matsumoto.

10/10 Excellent

David, Bay St Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Exceeded expectations.
Stayed 2 nights in Oct 2023

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Perfect location. Very clean. Nice onsen.
Stayed 1 night in May 2023

10/10 Excellent

Yuko

Travelled with family
Liked: Staff & service, property conditions & facilities
Clean, safe, and convenient. Onsen is small but nice. I would stay again.
Stayed 2 nights in May 2023

8/10 Good

Harvey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay with wonderful extras.
This was my first time in Matsumoto. They hotel was nice and conveniently located. The breakfast space was small so wait times were long. However, free daily coffee, rice, and drinks were a pleasant extra service and appreciated. The public bath was as well. I will look forward to staying there again next year.
Stayed 2 nights in May 2023

8/10 Good

Ori

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

TAY TECK

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Room was spacious and clean. Walkable from the train station.
Stayed 1 night in Apr 2023

10/10 Excellent

susan

Liked: Cleanliness, amenities, property conditions & facilities
Five minute walk from train station. Room was a good size and comfortable.
Stayed 1 night in Apr 2023

10/10 Excellent

Neil, Crewe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, lovely staff. Decent facilities. Excellent breakfasts - we were very comfortable. An excellent base to explore a fantastic city. TOP MARKS ♥
Stayed 3 nights in Apr 2023

8/10 Good

Cyrus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to train and bus station.
Stayed 2 nights in Mar 2023

8/10 Good

Denyse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay….clean and our room was attached with washing machine and a small kitchenette. Thanks
Stayed 3 nights in Apr 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Small but has everything in it
Stayed 1 night in Mar 2023

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice. Well-designed to maximize space for belongings. With a washing machine in the room! And places to hang laundry to dry.
Stayed 3 nights in Mar 2023

10/10 Excellent

jayson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service next to the station. Room came with washing machine and microwave. Fast internet
Stayed 2 nights in Feb 2023

10/10 Excellent

mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous! Wonderful touches
Great location close to the station and the city. Wonderful touches and additions I’ve never experienced in all my travels. Happy hour with complimentary drinks, complimentary supper, complimentary massage chairs, spa, sauna and more. Brand new and beautifully fitted out. A real gem. Highly recommended.
Stayed 1 night in Jan 2023

10/10 Excellent

Chun Fong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Michael

Stayed 1 night in Nov 2022

10/10 Excellent

Rika, Bellevue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and quiet. The hotel was close to the Matsumoto station. The breakfast was super delicious.

10/10 Excellent

Peiyi

Liked: Staff & service

10/10 Excellent

Kamijo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is so polite and very friendly. The cleanliness of the room and the surrondings are so good. The public bathtub, (onsen)is so nice. I love sauna, I hope next time I can also used it.
Stayed 1 night in May 2022

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Akiko

Stayed 1 night in Apr 2022

10/10 Excellent

Adrian, APO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gem of a hotel. Inexpensive, but the amenities and equipment are new. No on site parking, but there are multiple pay parking for about ¥900 for a day.
Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

4/10 Poor

Reika

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bed is too small
Stayed 1 night in May 2024
Response from Front Yamaguchi on 6 May 2024
Thank you very much for staying at Tabino Hotel lit Matsumoto.We would also like to thank you once again for posting your review.When two people stay in a W room, some guests may find the bed to be too small.We apologize for not being able to inform you of this when making your reservation.We apologize for not being able to satisfy you even though you chose our hotel.

10/10 Excellent

Man Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Yamaguchi on 3 May 2024
Thank you very much for staying at Tabino Hotel LIT Matsumoto.We would also like to thank you again for your high evaluation in the reviews.Also, please use our hotel when you come to Matsumoto.

8/10 Good

CHUI SHAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Yamaguchi on 30 Apr 2024
Thank you very much for staying at Tabino Hotel lit Matsumoto.We would also like to thank you for taking the time out of your busy schedule to write a review.We apologize for not being 100% satisfied with your choice of our hotel.In addition, we will do our best to ensure that you are 100% satisfied when using our hotel.

8/10 Good

??

Stayed 1 night in Apr 2024
Response from Front Yamaguchi on 18 May 2024
Thank you very much for staying at Tabino Hotel lit Matsumoto.We apologize for not being able to satisfy you 100% even though you chose our hotel.We will try our best to make sure you are 100% satisfied the next time you use our service.

10/10 Excellent

Yoshiaki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食の種類が多く美味しかった。
Stayed 1 night in Apr 2024
Response from Front Yamaguchi on 19 Apr 2024
この度は、白樺の湯 たびのホテルlit松本にご宿泊頂きまして、誠にありがとうございます。また、お忙しい中、クチコミへご投稿くださいまいたこと、重ねてお礼申し上げます。朝食もお気に召して頂けたこと、大変うれしくお礼申し上げます。また、松本にお越しの際には、当ホテルをご利用下さいますよう、スタッフ一同お待ち申し上げております。

6/10 Okay

YUKI

Stayed 1 night in Apr 2024
Response from Front Yamaguchi on 4 May 2024
この度は、白樺の湯たびのホテルlit松本にご宿泊頂きまして、誠にありがとうございます。また、お忙し中、評価頂きまして重ねてお礼申し上げます。せっかく当ホテルをご選択くださいましたのに、ご満足頂けなかったこと、大変申し訳なくお詫びいたします。また、当ホテルをご利用いただけましたら、その時はご満足して頂けるように最善を尽くします。また、お越しをスタッフ一同お待ち申し上げております。

10/10 Excellent

YI CHIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
服務好 交通方便
Stayed 2 nights in Apr 2024
Response from Front Yamaguchi on 15 Apr 2024
非常感謝您入住松本塔比諾酒店。我們也再次感謝您對我們酒店的高度評價。我們希望您來松本時再次入住我們的飯店。全體員工期待您的光臨。

10/10 Excellent

Christoph, Unterschleissheim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has bigger standard rooms as other hotels. Good coffee at the breakfast and hotel is located near train station. Good choice for travelers
Stayed 1 night in Mar 2024
Response from Front Yamaguchi on 4 Apr 2024
Thank you very much for staying at Tabino Hotel lit Matsumoto. We would also like to thank you for your high rating in the reviews.Also, please use our hotel when you come to Matsumoto.

8/10 Good

hiromi

Travelled with group
Liked: Cleanliness, amenities
お気に入りの居酒屋さんがちかくにあるので選びました。 ウエルカムドリンクには間に合わなかったのですが お茶漬けには間に合いました。 朝食も種類も多く素晴らしく美味しかったです。
Stayed 1 night in Mar 2024
Response from Front Yamaguchi on 22 Mar 2024
この度は、白樺の湯たびのホテルlit松本にご宿泊頂きまして、誠にありがとうございます。また、お忙しい中口コミでの評価を頂きました事も、重ねてお礼申し上げます。せっかく当ホテルをご利用いただきましたのに、100%満足していただく事が出来ず、申し訳ありませんでした。また、松本にお越しの際には当ホテルをご利用くださいますようお願い申し上げます。その時には、100%満足して頂けるように努力してまいります。

8/10 Good

TOMOKO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設の設備がとても良かったです。
Stayed 1 night in Feb 2024
Response from Front Yamaguchi on 29 Feb 2024
この度は、白樺の湯たびのホテルlit松本にご宿泊頂きまして、誠にありがとうございます。また、お忙しい中、クチコミにご投稿頂きましたこと、重ねてお礼申し上げます。せっかく当ホテルをご利用いただきましたのに、100%ご満足頂けなかったこと、大変申し訳なくお詫びいたします。この次当館をご利用いただけましたら、「また来ますね。」言って頂けるように、精進して参ります。またのお越しをスタッフ一同お待ち申し上げております。

8/10 Good

Masahiro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
お世話になりました
Stayed 1 night in Feb 2024
Response from Front Yamaguchi on 12 Feb 2024
この度は、白樺の湯たびのホテルlit松本にご宿泊頂きまして、誠にありがとうございます。また、お忙しい中、クチコミにご投稿くださり、重ねてお礼申し上げます。せっかく当ホテルをご利用いただきましたのに、100%満足していただく事が出来なかったこと、大変申し訳なくお詫びいたします。また松本にお越しの際には、もう一度当館をご利用ください、その時には100%ご満足して頂けるように、精進して参ります。コロナ、インフルエンザ共に増えているようですので、ご自愛くださいませ。