Matsubara Holidays

Beautiful property and so convenient and close to Kyoto station. Breakfast was very delicious. One criticism is that even with the Expedia VIP benefit there was still a 2000yen charge for the spa which felt unfair considering the cost of the stays here

Located just right outside Universal City Station and Universal Studios Japan itself, this is one of the best hotels you can stay at if you're planning for a trip down to USJ. It can be on the pricier side, but if you treasure your sleep and want to be right outside the gate just as it opens, this is your definite go-to for lodging. Also helps that your bed is just a 5-10 min walk away from the gates after a long day of queuing and walking (and of course playing) at USJ! Our feet and back were aching, and it was a relief we could rest up without travelling via train again. It was also a nice touch to have breakfast the next morning waiting for us downstairs. Amenities are great, you've got your usual heated toilet seat with bidet, good hot shower and tub, aircon and all. Pillows could be better, but all the staff there were great. Breakfast was good too. It was a continental breakfast with some japanese dishes. Free flow drinks and ice cream. There was a kids section at the buffet that had all kids would ever want, fries, spaghetti bolognese and some other fried stuff (no veggies HAHA) and these tables were thoughtfully lowered, so that they could help themselves to them. A very nice touch. All in all, will be back again for our next USJ trip when the Donkey Kong land opens

Very good location. Very helpful. Upgraded is as we are on our honeymoon

Wonderful location in regards to convenient station accessibility but honestly a bit older property compared to others we stayed at during our Japan Trip and Staff/Service left more to be desired to be honest. For reference some places we stayed were Centara Grand Osaka, Tokyo Bay Shiomi Prince in Tokyo which were excellent in comparison. For example, we booked a nonsmoking three person room and walked into a smoking room. Staff apologized and changed the room (initially told me there wasn’t any left but when I pressed they found a room). My wife and son took the elevator up, walked to the end of the hall on the floor to the new room as the clerk had written on the key folder but it didn’t work. We were tired coming from Tokyo so bit perturbed at this juncture. I went downstairs and they apologized because they wrote the wrong room number on the key folder—which worked when attempted on the right room. Another example: Free waters were offered in the room but since we asked for no service during or two day stay they weren’t replaced. When checking out my wife asked for one bottle of water for my 9 year old son before catching the train and they said they could not because we had already checked out about 30 min prior so weee no longer a guest. I went to the desk and asked another clerk and she gave me a bottle. Overall: Subpar service imho, ok hotel, very convenient to station for areas of attractions.

Lovely staff ,excellent service