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Reviews of Aquatio Cave Luxury Hotel & SPA

5 out of 5
Aquatio Cave Luxury Hotel & SPA
Via Conche, Matera

Reviews

9.6

Exceptional

Rating 10 - Excellent. 297 out of 350 reviews" "
Rating 8 - Good. 40 out of 350 reviews" "
Rating 6 - Okay. 8 out of 350 reviews" "
Rating 4 - Poor. 4 out of 350 reviews" "
Rating 2 - Terrible. 1 out of 350 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

maddie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was magical. The Spa was an amazing place, my wife and I had the best massages and treatments of our lives. The pools were wonderful. Cosimo in the restaurant was amazing. He made our dinners so much fun. The food and drinks were the best. The area and the views were so unique of a place. The staff gave us great places to eat and shop during the day. Matera is a must see destination.
Stayed 2 nights in May 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Service was nice if à little mechanical - could be clearer and more helpful for parking and offering more insights on restaurants. Spa welcome was a little cold and mechanical. Shuttle was very late from parking pick up despite calling them 30 minutes in advance. Overall I loved this hotel but they can do better in service side.
Stayed 1 night in Apr 2024

10/10 Excellent

Ermira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property in the heart of beautiful Matera, very welcoming and professional staff. Highly recommend!
Stayed 1 night in Apr 2024

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was fantastic. The best!
Stayed 2 nights in Apr 2024

8/10 Good

andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel built into the surrounding caves. Very conveniently located in the Sassi with many bars and restaurants in the vicinity. Spa experience was well worth it. Only slight reservation was the weak air conditioning which in the height of summer would be more of an issue.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kristofor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aquatio is a very special and unique place in Matera. In the world, in fact. We’ve never felt so immersed in culture, history and luxury. This place will stir your soul. Fabulous rooms, staff and facilities immersed in the heart of the Sassi. We feel very fortunate to have stayed here.
Stayed 4 nights in Feb 2024

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Carlos

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Augusto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

LUIS

Stayed 3 nights in Dec 2023

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the service provided by recept before and throughout stay. Breakfast buffrt was good too. Spa could be improved tho
Stayed 1 night in Nov 2023

10/10 Excellent

Stu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

KELLY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Very modern. Lots of stairs.

10/10 Excellent

Rosanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous!
Stayed 1 night in Nov 2023

10/10 Excellent

Susan, Sullivans Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a unique hotel- our room was large with private balcony. Staff were so kind and spa is amazing!
Stayed 1 night in Oct 2023

10/10 Excellent

Jonathan

Stayed 2 nights in Oct 2023

10/10 Excellent

Mariana A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Bonnie, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely and the staff wonderful. We were "upgraded" to a terrace room, which unfortunately was not a cave room as we had hoped to stay in. The hotel is named Cave Luxury Hotel after all.
Stayed 1 night in Oct 2023

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very unique and beautiful hotel in a great location in the Sassi! Very clean and comfortable, spa service is amazing would highly recommend it.
Stayed 1 night in Oct 2023

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just book it
We had a fantastic stay at this hotel, where authenticity resonates in every corner. The premises were immaculate, reflecting a high standard of cleanliness. The spa was an extraordinary retreat, offering a unique escape, making our stay even more delightful. This hotel epitomises an authentic Matera experience, something we earnestly yearned for and thoroughly enjoyed. The hospitality was exemplary, especially owing to Roberta, who welcomed us warmly upon check-in. Her organisation and coordination of our needs were impeccable, showcasing a caliber of professionalism akin to a five-star setting. We left with nothing but fond memories and a strong desire to return. The experience was absolutely rewarding, and we wholeheartedly recommend this hotel for a genuine Matera encounter.
Stayed 1 night in Oct 2023

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever!!!❤️
The Aquatio hotel was so amazing!! Who knew staying in a cave would be the highlight of our trip!❤️ It was in a great location in the village, walkable to everything! The hotel was beautiful, clean and the staff as so attentive and helpful (unlike other places we have stayed in Italy!) I highly recommend staying in this unique hotel!!
Stayed 1 night in Oct 2023

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

Richard

Stayed 1 night in Sep 2023

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very unique property designed and built as if you were in a Cave. Not as claustrophobic as might imagine, however the room was very warm as we were experiencing a HOT period during our stay. The A/C was not able to keep up with the temperatures which made sleeping difficult! That said, other than that it was an interesting City. I can say I've been there, however once would be enough.
Stayed 2 nights in Aug 2023

10/10 Excellent

Bimi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property the staff were amazing. Loved the whats app ability to contact. The room upgrade was much appreciated. Hotel in excellent location!
Stayed 1 night in Sep 2023

10/10 Excellent

Manisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a beautiful city! Beds were excellent. It was a unique experience to stay in a cave while the feel was pure luxury!
Stayed 8 nights in Aug 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel facilities a d staff were excellent.
Stayed 1 night in Sep 2023

10/10 Excellent

E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic-very friendly and the location is right near the square for dining options. The outside of our room had a beautiful view of the sassi. The spa was amazing as well! Highly recommend.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Great property with great service. Interesting to sleep in a cave!

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located within a short distance of everything you need to see. The staff on the front desk were fantastic and helped with all our needs .
Stayed 1 night in Aug 2023

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Matera 3 day stay.
Wonderful 3 day stay. We both had a wonderful and restful stay. The spa facilities added to the stay and enjoyed. Staff from reception, porters, dining areas and cleaning ladies were so friendly and always very helpful.
Outside evening dining.
Stayed 3 nights in Aug 2023

10/10 Excellent

silvio

Liked: Cleanliness, amenities, property conditions & facilities
I will really recommend this property is beautiful
Stayed 1 night in Aug 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Maurizio

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Jul 2023

10/10 Excellent

Abraham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option . A unique hotel for an unique place to visit. It will be very difficult to forget this hotel and Matera.
Stayed 2 nights in Jul 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve just stayed here for our 10 year anniversary and it was perfect. The hotel was like a dream, the staff so helpful and polite and the location was great. I hope to return some day.
Stayed 3 nights in Jul 2023

10/10 Excellent

Brendan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 2 nights in Jul 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is in a good location and is beautiful. Our room was lovely and comfortable.
Stayed 2 nights in Jul 2023

10/10 Excellent

Claude

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The personnel was very friendly and always willing to help
Stayed 2 nights in Jul 2023

10/10 Excellent

georges

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
The only real way to experience the sassy of Matera. Stay in a cave hotel. It’s a real architectural feat. You’re in a cave. Open your room door and the sassy is just around you.
Stayed 1 night in Jul 2023

10/10 Excellent

Jane

Travelled with family
Liked: Property conditions & facilities
Beautiful property- lovely spa
Stayed 2 nights in Jul 2023

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!
Truly amazing!! A truly beautiful hotel and a very unique experience.
Stayed 2 nights in Jul 2023

10/10 Excellent

Deb

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely time at this hotel - excellent service and facilities. Good on site restaurant and bar area. Right in the middle of everything we needed, lovely bars and restaurants within a few minutes walk. Spent time in the Spa which was great.
Stayed 3 nights in Jun 2023

10/10 Excellent

gavin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique cave experience
Clean, modern facilities in a unique cave environment. Excellent service, beautiful cave mineral pool and spa. Reception especially was helpful and polite. All staff were efficient and welcoming making our stay very enjoyable.
Stayed 3 nights in Jul 2023

10/10 Excellent

Vangie

Stayed 3 nights in Jun 2023

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and spa, with exceptional service and impeccable room.
Stayed 3 nights in Apr 2023

10/10 Excellent

Said, Plano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I totally recommend Aquatio to anyone visiting Matera- we enjoyed our time there very much- the staff is always there to help in anyway they can.
Stayed 2 nights in Jun 2023