Rooftop terrace

Reviews of Holiday Inn Express Charles Town, an IHG Hotel

2.5 out of 5
Holiday Inn Express Charles Town, an IHG Hotel
681 Flowing Springs Rd, Charles Town, WV

Reviews

9.4

Exceptional

Rating 10 - Excellent. 715 out of 1004 reviews" "
Rating 8 - Good. 223 out of 1004 reviews" "
Rating 6 - Okay. 34 out of 1004 reviews" "
Rating 4 - Poor. 18 out of 1004 reviews" "
Rating 2 - Terrible. 14 out of 1004 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation to the casino. Friendly knowledgeable staff.
Stayed 1 night in Mar 2024
Response from Dana F on 25 Mar 2024
Great to hear! Thank you so much for your feedback. We're glad to hear you enjoyed your stay with us!

8/10 Good

Jamie

Travelled with partner
good location
Stayed 1 night in Mar 2024
Response from Dana F on 18 Mar 2024
Thank you for taking the time to provide us with your feedback. We're pleased to hear you enjoyed your stay with us. We hope to see you again in the future!

10/10 Excellent

Shannon

Stayed 1 night in Mar 2024
Response from Dana F on 18 Mar 2024
Thank you for your feedback! We're happy to know you enjoyed your recent stay with us. We hope to see you again soon!

8/10 Good

Deonna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Dana F on 4 Mar 2024
Thank you for taking the time to provide us with your feedback. We look forward to seeing you again in the future!

6/10 Okay

YUN JONG, Blue Bell

Stayed 1 night in Feb 2024
Response from Dana F on 26 Feb 2024
Thank you for taking the time to provide us with your feedback. We do hope you'll give us another chance & look forward to your next stay with us.

10/10 Excellent

Abigail

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is the second time we’ve stayed in this hotel. The front desk staff members are so sweet and friendly. The shuttle is always so much fun to ride with. I highly recommend staying here!
Stayed 2 nights in Feb 2024
Response from Dana F on 19 Feb 2024
Thank you for your kind words. We're happy to hear you enjoyed your stay with us again! I will definitely pass your praise along to my team. I agree, we have some of the best shuttle drivers around! We look forward to your next stay with us.

10/10 Excellent

Woody

The staff is great. Facilities are less than average.
Stayed 1 night in Feb 2024
Response from Dana F on 6 Feb 2024
Great to hear! Thank you for your kind words. We look forward to your next stay with us!

10/10 Excellent

daniel

Rooms are very nice, comfortable and clean
Stayed 1 night in Jan 2024
Response from Dana F on 6 Feb 2024
Wonderful! Thank you for providing us with your feedback.

10/10 Excellent

Stephanie S

Stayed 1 night in Jan 2024
Response from Dana F on 6 Feb 2024
Thank you for your feedback! We're pleased to hear you enjoyed your stay with us!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dana F on 10 Jan 2024
Thank you for your feedback. We're pleased to hear you enjoyed your stay & look forward to seeing you again soon!

10/10 Excellent

Chanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean. They had a good continental breakfast with variety of food.
Stayed 1 night in Dec 2023
Response from Dana F on 10 Jan 2024
Great to hear! We hope to see you again soon!

10/10 Excellent

Charlie W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access to main highway
Stayed 1 night in Dec 2023
Response from Dana F on 4 Jan 2024
Great to hear! We're pleased to know you enjoyed your stay with us.

2/10 Terrible

Suyeon

Stayed 1 night in Dec 2023
Response from Dana F on 10 Jan 2024
I'm sorry to hear you didn't enjoy your recent stay with us. We hope you'll give us another chance in the future.

10/10 Excellent

Stella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dana F on 4 Jan 2024
Thank you for taking the time to provide us with your feedback. We look forward to seeing you in the future!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dana F on 6 Feb 2024
Thank you for your feedback! We're happy to hear you enjoyed your recent stay at our property. We hope to see you again soon!

10/10 Excellent

sherise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay, clean and staff was professional and friendly. Would definitely recommend! My family and I will be staying there again!
Stayed 1 night in Dec 2023
Response from Dana F on 4 Jan 2024
Thank you so much for your kind words. We're pleased to hear you enjoyed your stay with us. We look forward to seeing you again the next time you visit our area!

10/10 Excellent

Goran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very comfortable
This hotel is amazingly clean. People are very friendly. Room was great, bed was very comfortable, breakfast was great and pretty much the hotel is great. Thank you!
Stayed 1 night in Dec 2023
Response from Dana F on 18 Dec 2023
Thank you so much for your kind words! We love hearing that you enjoyed your stay with us. We look forward to seeing you again in the future!

10/10 Excellent

Nicole

Stayed 1 night in Dec 2023
Response from Dana F on 12 Dec 2023
Thank you so much for your kind words. We appreciate you taking the time to provide us with your feedback. We look forward to seeing you again the next time you visit our area.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dana F on 11 Dec 2023
Thank you for taking the time to provide us with your feedback. We're pleased to hear you enjoyed your stay with us! We hope to see you again the next time you visit our area.

8/10 Good

Timothy

Travelled with family
Comfortable and clean just a bit pricey.
Stayed 2 nights in Nov 2023
Response from Dana F on 7 Dec 2023
Thank you for your feedback. We're glad to hear that you enjoyed your stay. Unfortunately, w/inflation & our operating costs going up 20% we've had to increase rates like the other hotels in the area. We do hope to see you again in the future.

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dana F on 7 Dec 2023
Thank you for your feedback. We look forward to your next stay!

10/10 Excellent

Edward, Elkton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and good breakfast
Stayed 1 night in Sep 2023
Response from Dana F on 7 Dec 2023
Great to hear! I agree, we have an excellent breakfast selection! Thank you for your kind words. We look forward to seeing you again soon!

8/10 Good

Stephanie A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Dana F on 4 Jan 2024
Thank you for taking the time to provide us with your feedback. We hope to see you again the next time you visit our area.

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities
What we expect from a Holiday Inn Express!
Stayed 1 night in Nov 2023
Response from Dana F on 7 Dec 2023
Great to hear! We hope to see you again soon!

8/10 Good

Mary A.

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Dana F on 7 Dec 2023
Thank you for taking the time to provide us with your feedback. We hope to see you again in the future!

8/10 Good

Robert

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Dana F on 24 Oct 2023
Thank you so much for your feedback! We're glad to hear you enjoyed your recent stay with us. We hope to see you again soon!

10/10 Excellent

Darin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was getvand breakfast was awesome!
Stayed 1 night in Oct 2023

8/10 Good

JOHN

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 3 nights in Oct 2023

10/10 Excellent

Tom

Stayed 1 night in Sep 2023

10/10 Excellent

Stephanie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Always stay here when in the area. Lovely area. Meet family there for vacation. Love yhe staff and friendliness. Will always continue to use this motel
Stayed 2 nights in Sep 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Shuttle to Track was convenient!
Stayed 1 night in Sep 2023

10/10 Excellent

Lauran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Dana F on 2 Oct 2023
Thank you so much for taking the time to complete this review. We're pleased to hear you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice.
We traveled as a family the family loved the hotel was very clean. Staff was great very kind. Will definitely stay again when in the area.
Stayed 1 night in Sep 2023
Response from Dana F on 2 Oct 2023
Great to hear! We're happy to know that you & your family enjoyed your time here together. We look forward to seeing everyone the next time you're in town!

10/10 Excellent

Louie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023
Response from Dana F on 24 Oct 2023
Thank you for your feedback! We love hearing you had an enjoyable stay with us. We look forward to your next stay.

10/10 Excellent

Azard

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Dana F on 29 Sept 2023
Thank you for your feedback! We're pleased to hear you enjoyed your stay with us. We look forward to seeing you again in the future!

2/10 Terrible

Dawn

Stayed 1 night in Sep 2023
Response from Dana F on 24 Oct 2023
Thank you for your feedback. We hope you'll give us another try in the future.

10/10 Excellent

Gwen

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Dana F on 18 Sept 2023
Thank you so much for your feedback! We hope to see you again soon!

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it nxt time we going over there
Stayed 2 nights in Sep 2023
Response from Dana F on 18 Sept 2023
Thank you so much for your kind words! We're pleased to hear you enjoyed your stay with us. We look forward to seeing you again the next time you visit the area!

10/10 Excellent

Maryellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are immaculate and the staff is amazing.
Stayed 1 night in Sep 2023
Response from Dana F on 27 Oct 2023
This just made our day! Thank you so much for your kind words. Thank you for choosing our property & we hope to see you again soon!

4/10 Poor

William

Disliked: Cleanliness
The hotel Shuttle was great. Our room had a smell, mostly from the floor drain in the bathroom. Check in clerk hollering for everyone in the lobby to hear, of a problem with my Credit Card. A card I wasn't going to use by the way.
Stayed 2 nights in Sep 2023
Response from Dana F on 11 Sept 2023
Thank you for your feedback. We're glad to hear you enjoyed the shuttle during your stay. Thank you for informing us about the floor drain so that we may put a maintenance ticket in to get that fixed. I do apologize for the Front Desk speaking loudly resulting in other guests hearing your conversation. The lady whom checked you in is partially deaf & unfortunately she doesn't always realize she's speaking as loud as she is. I will definitely speak w/her as a reminder. We hope you'll come back again to see us & give us another chance.

8/10 Good

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a little damp and musky smelling.
Stayed 1 night in Aug 2023
Response from Dana F on 29 Aug 2023
Thank you for your feedback. My apologies & we will definitely look into this.

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a clean property convenient to Charles Town and the Hollywood Casino. The hotel has ample parking and is easily accessed from route 9. Rooms are clean and spacious. I've stayed here before and will again.
Stayed 1 night in Aug 2023
Response from Dana F on 22 Aug 2023
Great to hear! Thank you so much for your feedback.

10/10 Excellent

Sid

Stayed 1 night in Aug 2023
Response from Dana F on 11 Sept 2023
Thank you so much for your feedback! We appreciate you taking the time to provide us with your feedback. We hope to see you again soon!

10/10 Excellent

Thomas A

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Satisfied !!!
Stayed 3 nights in Aug 2023
Response from Dana F on 22 Aug 2023
Great to hear! We hope to see you again the next time you visit our area!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Dana F on 22 Aug 2023
Thank you for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

ROBERT, FALLS CHURCH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Dana F on 29 Aug 2023
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Kurt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay and enjoyed the outdoor pool on the hot days.
Stayed 2 nights in Aug 2023
Response from Dana F on 29 Aug 2023
What a great review! We're pleased to hear you enjoyed your stay with us.

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming nice stop. Breakfast was fantastic
Stayed 1 night in Aug 2023
Response from Dana F on 22 Aug 2023
Thank you for your kind words. We look forward to your next stay!

10/10 Excellent

Kimberly

Stayed 1 night in Aug 2023
Response from Dana F on 29 Aug 2023
Thank you for your feedback. We're pleased to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Jill, El Paso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to. Very clean. Safe area
Stayed 1 night in Jul 2023
Response from Dana F on 29 Aug 2023
Thank you so much for your kind words. We hope to see you again in the future!