In-room safe, desk, laptop workspace, soundproofing

Reviews of New Hotel Le Quai - Vieux Port

4 out of 5
New Hotel Le Quai - Vieux Port
2, Place Gabriel Péri, Marseille, Bouches-du-Rhone

Reviews

8.0

Very good

Rating 10 - Excellent. 287 out of 964 reviews" "
Rating 8 - Good. 463 out of 964 reviews" "
Rating 6 - Okay. 151 out of 964 reviews" "
Rating 4 - Poor. 41 out of 964 reviews" "
Rating 2 - Terrible. 22 out of 964 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

helen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No bath!!! I emailed the hotel asking if our room had a bath and received a reply saying all rooms have baths! Not true . How odd to lie about this . Our first room had no bath. We were offered another room. The plug mechanism didn’t work . We asked if it could be fixed . No one followed it up . We were offered another room and moved our stuff only to find it had no bath. A total farce !! Nice hotel otherwise ( need to fix light switch covers onto the wall) in a good position but I like a bath so won’t be going back!
Response from La direction on 28 Mar 2024
Chère cliente, le New Hotel Le Quai - Vieux Port a des baignoires dans les chambres supérieures et luxes. Vous avez peut être contacté le New Hotel Of Marseille - Vieux Port qui a des baignoires dans toutes ses chambres. Nous sommes désolés pour ce malentendu. Bien cordialement

6/10 Okay

SAUL, Toronto

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This hotel is located in a walking area with nowhere to stop and drop off your bags. We wasted almost an hour driving around it - even the helpful policeman on the corner and the parking attendant didn’t know how to get to it. If they want to use sites like Expedia they must inform clients how to access it and where to park. Seems poor management as checkin was slow and several things didn’t work (coffee supplies but no kettle, heater in bathroom, small lift to get to the main one on the mezzanine). Good location, good beds, quiet, breakfast OK.
Response from La direction on 23 Jan 2024
Dear Saul, we are deeply sorry about the problems you mentioned in your review. The hotel is located on a pedestrian square, the cab can drop you off a few meters away right on the Old Port. We take note of everything in order to improve our services and quality. We hope to see you in best conditions. Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient & comfortable
Very convenient and comfortable stay - helpful representative at checki in & out . I would like to return to this hotel
Stayed 1 night in Dec 2023
Response from La direction on 21 Dec 2023
Thank you for your comment. We are really happy to read that you appreciated your stay at the New Hotel Le Quai. We hope to see you next time.

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
See survey response
Stayed 3 nights in Nov 2023
Response from La direction on 21 Dec 2023
Thank you for your comment. Best regards

4/10 Poor

herve

Stayed 1 night in Nov 2023
Response from La direction on 22 Nov 2023
Nous vous remercions, à bientôt

10/10 Excellent

Gunilla

Stayed 2 nights in Oct 2023
Response from La direction on 2 Nov 2023
Thank you. Best regards

10/10 Excellent

Guillaume

Stayed 1 night in Oct 2023
Response from La direction on 2 Nov 2023
Nous vous remercions, à bientôt

6/10 Okay

Remy

Stayed 1 night in Oct 2023
Response from La direction on 2 Nov 2023
Nous sommes sincèrement désolés que votre séjour n'ait pas été à la hauteur de vos attentes. Bien cordialement

10/10 Excellent

Ryan

Liked: Staff & service, property conditions & facilities
Very centrally located, friendly staff. Easy access to Metro.
Stayed 3 nights in Oct 2023
Response from La direction on 2 Nov 2023
Dear Ryan, thank you for your comment. We are really glad that you appreciate our hotel. See you soon !

10/10 Excellent

David Phillip

Stayed 1 night in Oct 2023
Response from La direction on 19 Oct 2023
Thank you. Best regards

10/10 Excellent

Stephen

Liked: Staff & service, property conditions & facilities
Good location quiet
Stayed 3 nights in Oct 2023
Response from La direction on 19 Oct 2023
Thank you. See you soon !

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A block from the water!
Stayed 2 nights in Oct 2023
Response from La direction on 11 Oct 2023
Dear Ron, thank you for highlighting some of our qualities, in particular our immediate proximity to the Old Port.

10/10 Excellent

Marie

Stayed 4 nights in Sep 2023
Response from La direction on 2 Nov 2023
Nous vous remercions, à bientôt

10/10 Excellent

John, Storrs/Mansfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from La direction on 11 Oct 2023
Thank you. See you soon !

10/10 Excellent

cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marseille
Great stay, Location perfect
Stayed 1 night in Sep 2023
Response from La direction on 11 Oct 2023
Thank you for your comment that is our reward. See you soon !

10/10 Excellent

Shannon

Stayed 1 night in Sep 2023
Response from La direction on 4 Oct 2023
Thank you. See you soon !

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful hotel in the heart of Marseille
Our stay was perfect! Great location. Wonderful staff was very accommodating and helpful. The room was so comfortable with great shower! The breakfast was delicious. Hope to stay there again in the future.
Stayed 2 nights in Sep 2023
Response from La direction on 4 Oct 2023
Dear Jayne, thank you for your comment. We are happy to know your stay was great among us. We'll be happy to welcome you for your next trip in Marseille. Best regards

10/10 Excellent

Bergström

Stayed 2 nights in Sep 2023
Response from La direction on 28 Sept 2023
We are really glad that you appreciate our hotel. See you soon !

8/10 Good

Hilary

Stayed 3 nights in Sep 2023
Response from La direction on 28 Sept 2023
Thank you. See you soon !

2/10 Terrible

Christopher

Stayed 3 nights in Sep 2023
Response from La direction on 20 Sept 2023
We are deeply sorry that your experience was under your expectations. Best regards

8/10 Good

Jaakko

Stayed 3 nights in Sep 2023
Response from La direction on 12 Sept 2023
Thank you. Best regards

10/10 Excellent

Dr. Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from La direction on 28 Aug 2023
Nous vous remercions, à bientôt

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from La direction on 28 Aug 2023
Nous vous remercions, à bientôt

10/10 Excellent

Youssef

Stayed 2 nights in Jul 2023
Response from La direction on 26 Jul 2023
Nous vous remercions, à bientôt

10/10 Excellent

Niklas

Stayed 2 nights in Jul 2023
Response from La direction on 20 Jul 2023
Thank you. See you soon !

10/10 Excellent

Buhong

Stayed 3 nights in Jul 2023
Response from La direction on 12 Jul 2023
Thank you. Best regards

10/10 Excellent

Michael

Stayed 5 nights in Jun 2023
Response from La direction on 26 Jul 2023
Thank you. See you soon !

10/10 Excellent

Stefan

Stayed 5 nights in Jun 2023
Response from La direction on 28 Jun 2023
Nous vous remercions, à bientôt

10/10 Excellent

Marcio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendo
Ótima localização. Quarto confortável c bom café da manhã
Stayed 3 nights in Jun 2023
Response from La direction on 14 Jun 2023
Thank you for your comment. We are really glad that you appreciate our hotel. See you soon !

10/10 Excellent

Gabrielle

Stayed 2 nights in May 2023
Response from La direction on 8 Jun 2023
Nous vous remercions, à bientôt

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is just off the Old Port area but opens onto a town square. The rooms are a good size and comfortable.. We passed on the breakfast as there are lots of cafes and bakeries nearby with better options.
Stayed 1 night in May 2023
Response from La direction on 17 May 2023
We appreciate you taking the time to review your stay at the New Hotel Le Quai, thank you for your comment. Best regards

10/10 Excellent

Borislav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from La direction on 11 May 2023
Thank you. Best regards

10/10 Excellent

Natalie

Stayed 1 night in Apr 2023
Response from La direction on 4 May 2023
Nous vous remercions, à bientôt

10/10 Excellent

Nancy

Stayed 3 nights in Apr 2023
Response from La direction on 4 May 2023
Thank you. See you soon !

6/10 Okay

Didier

Stayed 1 night in Mar 2023
Response from La direction on 29 Mar 2023
Nous sommes sincèrement désolés que votre séjour n'ait pas été à la hauteur de vos attentes. Bien cordialement

8/10 Good

Pierre

Stayed 1 night in Mar 2023
Response from La direction on 21 Mar 2023
Nous vous remercions, à bientôt

10/10 Excellent

Anna

Stayed 4 nights in Mar 2023
Response from La direction on 21 Mar 2023
Nous vous remercions, à bientôt

6/10 Okay

Mickael

Stayed 1 night in Mar 2023
Response from La direction on 21 Mar 2023
We are deeply sorry that your experience was under your expectations. Best regards

6/10 Okay

Thomas

Stayed 1 night in Mar 2023
Response from La direction on 16 Mar 2023
Nous sommes sincèrement désolés que votre séjour n'ait pas été à la hauteur de vos attentes. Bien cordialement

10/10 Excellent

Robert

Stayed 2 nights in Oct 2022
Response from La direction on 1 Feb 2023
Nous vous remercions, à bientôt

6/10 Okay

BEN

10/10 Excellent

Raul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, right at the port, metro line few steps from hotel.
Stayed 2 nights in Sep 2022
Response from La direction on 29 Sept 2022
We appreciate you taking the time to review your stay at the New Hotel Le Quai, thank you for your comment. Best regards

8/10 Good

Frances R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was great. The church bells ring at 8am not that they can do anything about that. No wall chargers for iPhone.
Stayed 2 nights in Sep 2022
Response from La direction on 21 Sept 2022
Thank you for your feedback about your stay, we appreciate you taking the time to review your stay at the New Hotel Le Quai. We take note about your remarks. Best regards

8/10 Good

Claus

Stayed 1 night in Sep 2022

10/10 Excellent

Thomas M

Stayed 1 night in Sep 2022
Response from La direction on 21 Sept 2022
Nous vous remercions, à bientôt

6/10 Okay

Ricco

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
You're basically paying for the location and the view. It was a basic hotel. It was clean and everything worked. The staff are super friendly and helpful.
Stayed 2 nights in Aug 2022
Response from La direction on 21 Sept 2022
Thank you for your comment. We are really glad that you appreciate our hotel. See you soon !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from La direction on 11 Aug 2022
Nous vous remercions, à bientôt

4/10 Poor

Suzanne

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Isabelle

Stayed 1 night in Jul 2022
Response from La direction on 21 Jul 2022
Nous vous remercions, à bientôt

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great reception staff
Stayed 1 night in Jul 2022
Response from La direction on 21 Jul 2022
Thank you for your comment that is our reward. See you soon !