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Reviews of Hotel Bellevue Marseille

3 out of 5
Hotel Bellevue Marseille
34 Quai Du Port, Marseille, Bouches-du-Rhone

Reviews

7.8

Good

Rating 10 - Excellent. 46 out of 175 reviews" "
Rating 8 - Good. 85 out of 175 reviews" "
Rating 6 - Okay. 25 out of 175 reviews" "
Rating 4 - Poor. 10 out of 175 reviews" "
Rating 2 - Terrible. 9 out of 175 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

7.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Donald J M

Liked: Amenities
Great location. Unbeatable views from the upstairs eatery.
Stayed 1 night in Sep 2023

10/10 Excellent

Hamilton, Altadena

Travelled with family
Liked: Cleanliness, staff & service
It's more like a youth hostel than a hotel. Or maybe a hotel run by college kids. It really brought back memories of travelling in Europe as a kid! Even though Expedia says there's air conditioning, there isn't, so you have to leave the windows open. Not a problem except: 1) you in one of the noisiest areas of France (street musicians played in front of my window until midnight and police sirens all night) and 2) the mosquitos are as big as olive pits. It's kind of like camping in the vieux port of Marseille. I've heard the 'free' breakfast is good, but no one came to serve us. No bother, there are plenty of good bakeries within walking distance. There's discounted parking a few blocks away, but the discount didn't work for me. Anyway, we felt like college kids on a Eurail pass again!
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Christoph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great
Stayed 1 night in Oct 2022

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, beautifully modern room, but can be a bit noisy with the A/C on.
Stayed 3 nights in Jun 2022
Response from omar on 5 Jul 2022
The staff of the BelleVue hotel is proud of your comment and particulary happy to have helped to make your stay so pleasant . We look forward to seing you again on the Old Port of Marseille.

10/10 Excellent

Alan, Wantage

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely friendly and helpful. This was a stopover from a cruise to a flight home& as such I had a lot of baggage. The first floor checkin has been mentioned before but the staff were exceptionally helpful in getting my bags to/ from my room. Rooms very clean & modern design with a view that can’t be beat over the old harbour. Double glazing cut out all noise from a busy area on a Saturday night. Air conditioning controlled by reception staff so ask if too warm/cold.
Stayed 1 night in Jun 2022
Response from omar on 5 Jul 2022
Dear Alan, We are happy to know that you like the BelleVue hotel. Indeed its location facing Notre Dame de la Garde and close to the main sites is very pleasant. We are happy to know that you loved the hotel staff. Looking forward to seeing you in Marseille!

10/10 Excellent

simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge was absolutely superb, helpful, and friendly. We loved the beauty of the area and the many things to do.
Stayed 2 nights in May 2022
Response from omar on 5 Jul 2022
Dear Simon, The staff of BelleVue hotel thanks you for your compliments and is happy to know you appreciated the view and the staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. Nothing I disliked.. very clean cosy and comfortable
Stayed 1 night in Dec 2019
Response from la reception on 25 Nov 2021
Dear customer, we warmly thank you for taking the time to share a review following your stay in our hotel. We are delighted to know that your stay went wonderfully. Your opinion is effective because it contributes to the improvement of our services. We hope to welcome you back to our establishment. Sincerely, Reception - Hotel Bellevue

10/10 Excellent

ALEXANDER

Business traveller
Liked: Cleanliness, staff & service, room comfort
Perfect hotel
Great location, superior view, friendly service. Rooms are a bit used, but you cannot notice it because of view from windows ))) Very poor breakfast - the only disadvantage I have found.
Stayed 2 nights in Dec 2019
Response from reception on 25 Nov 2021
Dear customer, we warmly thank you for taking the time to share a review following your stay in our hotel. We are delighted to know that your stay went wonderfully. Your opinion is effective because it contributes to the improvement of our services. We hope to welcome you back to our establishment. Sincerely, Reception - Hotel Bellevue

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great Views
Hotel is in a fantastic location with great views from the rooms and bar. Rooms and bar were great. The service we received at the bar and reception were equally great. The only slight issue is access. The car park that is available at a discount is a bit of a walk especially with cases and the lift available in the hotel does not drop all the way to the entrance. You have to climb roughly 15 steps to the reception where you can access the lift. Otherwise really enjoyed the stay and would definitely stay again
Stayed 1 night in Aug 2019
Response from Vanessa on 10 Sept 2019
Hello All the team is delighted to read that you had a pleasant stay in our hotel. We hope to see the pleasure of welcoming you again during a future stay in Marseille. see you soon

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Small, shower not fixed, toilet not flush properly
Stayed 2 nights in Sep 2019
Response from vanessa on 10 Sept 2019
Hello We thank you for sharing your experience. We take note of your remarks in order to improve ourselves. Please note that the maximum water flow is allowed according to our Green Key label on ecology. see you soon

8/10 Good

ANITA

Liked: Cleanliness, room comfort
Great location
The hotel location is great. The room was comfortable and clean with a great view of the old port. Very quiet. Be mindful that reception is one flight up and no lift to reception. There is a lift to room floors. If you are looking for a clean and comfortable room you will be ok. It’s not a 4 star but definitely 3+. Restaurant/bar on premises but service not the best. We tried to order tapas as that is why we were told was available but could not get waited on. Breakfast service was very good.
Stayed 1 night in Jun 2019
Response from Ani on 27 Jun 2019
the team thanks you very warmly. we are particularly happy to read your comment. a very soon

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bellevue - Bon Temps!
Fantastic location and great views! Very helpful staff. And the well-stocked bar was pure character and ambience - with the most amazing artisanal cocktails imaginable (can you say daiquiri framboise with dried rose petals as a garnish?!) The breakfast was lovely with especially delightful baked goods. Unfortunately the newly installed elevator gave out one of the days, but it did look as if they were working on its repair - and who doesn't expect a lot of stairs in the old cities of Europe? We'd go back!
Stayed 2 nights in Jun 2019
Response from Vanessa on 13 Jun 2019
Bonjour Elisabeth ! the hotel and bar team are very happy to read your comment. thank you very much. and we hope to see you soon

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Located at center of Marseille & walking distance to Metro,restaurants,cafe & shopping area. Beautiful Old Port view from our room. Serves good breakfast. However,floor carpet need refurbishment.
Stayed 2 nights in May 2019
Response from Ani on 10 Jun 2019
thank you very much for leaving a comment and share your experience.

8/10 Good

Verified traveller

Stayed 2 nights in May 2019
Response from Ani on 17 Jun 2019
L’equipe De l’hotel BelleVue vous remercie pour cette belle note, et sera heureux de vous accueillir à nouveau lors d’un prochain séjour à marseille. A bientôt

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Marseille
Charming place and quaint rooms with environmentally friendly policies in place and local products for purchase. Nice view of the marina. Great WiFi!
Stayed 2 nights in May 2019
Response from Ani on 8 Jun 2019
Chère jennifer Un grand merci pour votre commentaire et note. A très bientôt

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Ani on 7 Jun 2019
Chère Karla Nous sommes comblé par votre note. Au plaisir de vous accueillir à nouveau à marseille. A bientôt

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2019
Response from la reception on 25 Nov 2021
Toute l’équipe du BelleVue se réjouit de savoir que vous avez passé un agréable séjour au sein de notre hôtel ! Nous espérons vous revoir lors de votre prochain séjour à Marseille

2/10 Terrible

Martin

Disliked: Staff & service, property conditions & facilities, room comfort
Expensive, unsafe and unacceptable service
Not a hotel for frail or mature people, for hot weather or for anyone concerned about safety. There is no operating elevator. It is 70+ steps up the stairs to a spartan but clean room on the 4th floor. No help with luggage. The air conditioning did not work and I guess not just for us -the evidence suggests the people before us had no A/C either. It was unbearably hot, but opening the window meant intolerable noise. But too bad, because no technical help was available to fix it. And no willingness to offer an alternative room, though an intolerably noisy fan was offered the 2nd night. Worse, the automatic lighting did not work when climbing down the stairs, a true safety issue. But nothing to be done, no technician was available for that either. These are totally unacceptable conditions for a hotel as expensive as this one. The staff were polite but unable or unwilling to do anything about the utterly unsatisfactory experience in this hotel. The management reply to our complaint was simply unresponsive. Do not stay in this hotel, despite its great location. There are others in the old Port of Marseille. They might live up to their advertising.
Stayed 2 nights in Sep 2018
Response from RECEPTION on 25 Nov 2021
Dear CUSTOMER, we warmly thank you for taking the time to share your opinion following your stay in our hotel. We are sorry to learn of your misadventures. Your comment is effective because it contributes to the improvement of our services. We still hope to welcome you back to our establishment. Sincerely, Reception - Hotel Bellevue

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
The location and view from our room was great. There is currently no elevator ( building it now) it was very hot and main stairs have no air. I had to carry suit cases to third floor, no offer of assistance from staff although I could leave one with them. Air conditioning in room was non-existent. I asked staff to check it they said it was fine. It was hot, slept on bed no covers. Room was a bit run down but clean and bed was ok. With the addition of the elevator and improvement to air conditioning it could be a great location.
Stayed 1 night in Sep 2018
Response from LA RECEPTION on 25 Nov 2021
Dear CUSTOMER, we warmly thank you for taking the time to share a review following your stay in our hotel. We are delighted to hear that the room, the location and the friendliness of the staff met your expectations. We are sorry to learn of your mishap. Your comment is effective because it contributes to the improvement of our services. We still hope to welcome you back to our establishment. Sincerely, Reception - Hotel Bellevue

8/10 Good

Susan S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and bath were clean and very nice with a view of the harbor. The location was great and it helped that we arrived by taxi, otherwise parking might have been an issue. The hotel is close to the Panier district. The staff helped recommend a restaurant and made reservations for us. We only wish the hotel had an elevator as the reception was one floor above ground level and the rooms began on the next floor up.
Stayed 1 night in May 2018
Response from reception on 25 Nov 2021
Dear customer, we warmly thank you for taking the time to share a review following your stay in our hotel. We are delighted to hear that the room, the location and the friendliness of the staff met your expectations. We are sorry to learn of your mishap. Your comment is effective because it contributes to the improvement of our services. We still hope to welcome you back to our establishment. Sincerely, Reception - Hotel Bellevue

8/10 Good

Sean

Liked: Cleanliness, staff & service, room comfort
Lovely position
Room a bit small but lovely position
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Air conditioning not working
Our main complaint about this hotel was that the staff did not tell us that the air conditioning was not working when we checked in. I do understand that things fail but they should have told us at the point of check in so we could have considered our options. Marseille in late June is VERY hot and I had selected the hotel partly because of its price and location but also because it had air conditioning. We got a free breakfast its true but I would have preferred a good nights sleep.
Stayed 1 night in Jun 2017

2/10 Terrible

Allan , Johannesburg

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst Hotel I have Stayed at
Hotel is in great location but its very old , room 2x 2 meters and bathroom 1x1 meter . No elevator so if you are on floor 5 enjoy the walk with your bags . Arrived in evening , no hot meals served . Just a bar open , . Checked out after approximately 6 minutes and went to another hotel .

8/10 Good

Lorna, London

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and view
This is a pleasant hotel in the right location for a short visit to Marseille. The hotel itself seems as if it is in the gradual process if renovation with some areas looking tired and some not. As the temperature was in the mid 30s we thought the room air con on full was not as effective as it should have been. I loved the toiletries and the idea that you could rent beach kit - perfect for a short trip. The restaurant was excellent with seating overlooking the harbour, we had an excellent lunch compared with other restaurants (our usual experience is that hotel onsite restaurants can be expensive) Overall a good stay with excellently helpful staff at reception and in the restaurant.

8/10 Good

Viet

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Errol, Canberra

Disliked: Property conditions & facilities, room comfort
Excellent location. I was given a room on level 5 - 115 stairs and no lift. Thankfully the male receptionist offered to carry my suitcase up to my room. Small room with low ceiling. Maintenance is required on the air conditioning and lighting. Unable to use desk as no lighting. No room for suitcase, behind door, so could not open the door fully. Bed was excellent. Hotel has enormous potential with good decorating and thoughtfully planning.

10/10 Excellent

Marti, Moorpark, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting Hotel on the Vieux Port
Because of a cancelled airline flight, we ended up with one less day in Marseilles then we had planned. Because I had contacted the hotel directly, they were able to adjust our payment. Wonderful location for an interesting city.

8/10 Good

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

melissa, New Orleans

Liked: Cleanliness
Solid location
Stellar location but it was noisy because there is a bar/restaurant on the second floor.

8/10 Good

Verified traveller

Liked: Room comfort
Solo treat in Marseille
Overall good stay. Staff fine, hotel bit shabby, location and views fantastic.

8/10 Good

J. F. Lagesse, Mauritius

Liked: Cleanliness
Well located on Old Port
Situated in a nice environment but no lift, ask for a room on the first floor if not fit enough!

8/10 Good

mark, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Small French Hotel with a super Port view
Excellent location and lovely newly decorated room overlooking the port. Downside 4 flights of saris to climb with luggage as no lift. Excellent location for the main sites of the city, restaurants and public transport.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great location and service, but uncomfortable room
The concierge women were amazing, breakfast was simple but good, and the location was perfect. Only complaint is that the room itself wasn't that great; lay out was really small and claustrophobic, towels were scratchy, bathroom dingy.

10/10 Excellent

Jag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, service with a smile, wonderful vi
Great location on the port, lots to do, friendly, helpful staff. Bar at hotel, La Caravelle, special place to end day. Room clean, view wonderful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The location is excellent....right on the Old Port and near many restaurants, the fish and flower market, etc.

8/10 Good

Louis, Laval, Quebec

Liked: Staff & service, property conditions & facilities, room comfort
Very good location
This hotel is in a great location but there are no elevators. We had an amazing view if the port. The room was not very big but we were only there one night. There was no onsight parking but we very easily parked the car in the public parking lot for a very small fee. Our reservation was not done correctly and she innitially said she didnt have any rooms available so we had a small moment of panic but finally she found our booking which was not entered correctly on their end so she offered us an upgraded room at no extra charge.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Comfortable. Very pleasant bar and breakfast room overlooking the harbor. Helpful staff.

8/10 Good

Elizabeth, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Any closer, you'd be in the water
This hotel is fantastic for it's location. Every room has a view out to the old port and it's literally in the middle of things down there. We walked everywhere and had easy access to the metro lines. The rooms modest, but clean, well furnished, and comfortable. The staff helpful, the bar/restaurant on site, adorable. They even offer beach day kit: towel, hat, and mat for a very small price.

8/10 Good

Bruiser, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and more
Its hard to beat this hotel for location with the harbour view out of your window, the markets, many interesting tourist locations within walking distance and plenty of restaurants in the area. There is also the fantastic bar in the hotel itself for a night cap or to enjoy your breakfast in the morning,

4/10 Poor

Aussie Ann

Disliked: Cleanliness, room comfort
NO LIFT Bad news if you are on the upper floors
Location excellent -close to Metro, port and many sight seeing locations all in walking distance. My room was very small and I was on my own. My room also had bad smell. I would describe the hotel/room as pokey but the rooms were very clean, a good view of the harbour and the reception staff were most helpful. Would I recommend? Up to you so long as you know all the facts especially about the lift.

2/10 Terrible

Molodoy Papasha

Disliked: Cleanliness, staff & service, room comfort
The hotel has a very bad smell
The hotel has a very bad smell, but ideal location

8/10 Good

De, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most beautiful view ever right out your window
It is almost impossible to find your way in a car through the maze of one way and unmarked city streets. The hotel did not mention where to park, but the hotel next door offers their parking garage for a fee. We found this out after the fact. Marseille is a very dangerous town. We were mugged and robbed in our car at a stoplight. I will never return to this city. However, the hotel staff were very nice, it was clean, old charm, with the best view in the city.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Spot, Quaint Hotel.
The Hotel Belle Vue has a perfect location right on the old port. Each room as at least a small view of the port and Notre Dame de la Guarde. Easy access to sights and trains. The room was no larger than a postage stamp but it was wonderfully adventurous and quaint. Great for a getaway. Courteous and friendly staff. Lots of nearby restaurants.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular location in run down building
Great location overlooking Old Harbour Charming old coffee shop and restaurant with great view Run down entrance into building Clean room Variable receptionists Decent pricing

10/10 Excellent

Francois, saint raphael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice team, small hotel re furbished
Stayed 1 night in Mar 2024

8/10 Good

Harald

Liked: Cleanliness, amenities, property conditions & facilities
fine
Stayed 2 nights in Dec 2023

2/10 Terrible

Deyana

Stayed 1 night in Sep 2023