Dear Laura Deanna,We appreciate that you took the time to share your experience with us.We are sorry that the solutions provided during the stay were not satisfactory, particularly regarding the evening entertainment and the variety of room amenities. At Barceló Palmeraie, we pride ourselves on our commitment to service excellence, and we regret any aspects of your stay that did not meet your expectations. We are continuously working to enhance our offerings and guest experience.It is delightful to hear that you found our rooms to be of a high standard and our food and service to be exceptional. Our team is dedicated to maintaining the utmost cleanliness and providing a welcoming atmosphere for all our guests.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Karroum Hafssa, Guest Experience Agent

Dear Guest, Thank you very much for your kind feedback.We are delighted to hear that you appreciated the prime location and excellent facilities of our hotel. It is also gratifying to know that the standard of our rooms met your expectations following their recent refurbishment.We have noted your ratings on room cleanliness, service, and room amenities. While these aspects were rated highly, we strive for excellence and regret any aspect that did not completely satisfy your expectations. We are sorry that the solutions provided during the stay were not satisfactory. Your feedback is invaluable as it helps us to further improve our guest experience.We look forward to welcoming you back for another memorable experience.Best wishes,Karroum Hafssa, Guest Experience Agent

Dear Melvin, Thank you very much for your kind feedback.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Aida Maaroufi, Guest Experience Manager

Dear Abdul, Thank you very much for your kind feedback.It's heartwarming to hear that you found our gardens serene and our staff friendly and helpful. We're thrilled that the breakfast buffet offered a variety of choices that contributed to your enjoyable stay.We're delighted that you and your wife had an exceptional four-night stay and that every aspect of our hotel met your satisfaction.We look forward to welcoming you back for another memorable experience.Best wishes,Aida Maaroufi, Guest Experience Manager

Dear Guest,Thank you for taking the time to review your stay.We're thrilled to hear that you found our hotel beautiful and appreciated the diverse cuisines available across our three restaurants. Your kind words about the politeness and helpfulness of our staff truly mean a lot to us. It's also fantastic to know that the breakfast selection greatly impressed you, and we're delighted that our efforts to deliver a variety of choices were recognized. Your strong recommendation is the highest compliment we could hope for, and we are pleased that our rooms met your expectations for cleanliness, comfort, and overall condition.We look forward to welcoming you back in the future,Best regards,Aida Maaroufi, Guest Experience Manager

Dear Gloria,Thank you for your positive feedback.We are thrilled to hear that your stay in Marrakesh was wonderful and that you found our staff to be excellent. It's also great to know that the breakfasts were to your liking and contributed to your overall experience. We take pride in providing comfortable accommodations and are pleased that this was reflected during your stay with us.We look forward to welcoming you back on a future occasion.Best regards,Aida Maaroufi, Guest Experience Manager

Dear Guest, Thank you very much for your kind feedback.We're thrilled our staff provided you with the friendly and helpful service we strive for; assisting with printing boarding passes and arranging transportation is part of our commitment to guest satisfaction. It's wonderful to learn that the condition and maintenance of our property met your expectations, reflecting our dedication to a top-tier guest experience. Additionally, we're pleased that the diverse selection of food at our restaurant contributed positively to your stay.We look forward to welcoming you back for another memorable experience.Best wishes,Aida Maaroufi, Guest Experience Manager

Dear Guest, Thank you for sharing your opinion following your recent stay.We are pleased to hear that you found our hotel to be clean and comfortable. Our staff strives to provide a friendly atmosphere, and we're glad you noticed their efforts. We understand your concerns regarding the all-inclusive package and would like to clarify that our program includes a variety of dining options and local drinks until 23:00. We regret any inconvenience you experienced with the pool temperature and appreciate your feedback as it helps us to improve our services. Additionally, we note your comments on the spa services and airport transfers; our pricing reflects the quality and range of services we offer, designed to deliver a comprehensive and enjoyable experience.We are sorry that the solutions provided during the stay were not satisfactory. We are continuously working on enhancing our guest experience and your insights are valuable to our improvement.We hope we can welcome you back in the future.Kind regards,Aida Maaroufi, Guest Experience Manager

Dear Mr Mohammad,Thank you for your review.We are delighted that you received such courteous and professional service from our team members and enjoyed our pool area.We hope to welcome you back in the future. Best wishes,Aida Maaroufi, Guest Experience Manager

Dear guest,Thank you for your positive feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion.Best regards,Aida Maaroufi, Guest Experience Manager

Dear Mrs Valeria, Many thanks for your feedback.The wellness center within our hotel is an additional option to our services and we are very sorry to learn of your dissatisfaction. please be assured that we will be taking your comments into account.We are, nevertheless, pleased that you had an enjoyable stay with us.We would be delighted to welcome you back for another stay.Best regards,Aida Maaroufi, Guest Experience Manager

Dear Vicky,Firstly we would like to thank you for the time you spent to share your feedback on your recent stay at our Barceló Palmeraie,It is rewarding to know that you had such a pleasant experience with us ,we are delighted to read that we were able to match your holiday expectations. We look forward to welcoming you back on a future occasion.Best regards,Aida Maaroufi Guest Experience ManagerBarcelo Palmeraie

Cher Mr Waleed,Merci d'avoir pris le temps d'évaluer votre séjour.Nous sommes enchantés que vous avez passé un agréable séjour parmi nous.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,

Chère Mme Liza,Merci d'avoir pris le temps d'évaluer votre séjour.Nous serions enchantés de vous accueillir de nouveau pour un séjour 100 % réussi. Cordialement,

Cher hôte,Merci d'avoir pris le temps d'évaluer votre séjour.Nous espérons avoir le plaisir de vous servir à nouveau dans un futur proche. Cordialement,

Cher/Chère Lynsey,Merci d'avoir pris le temps d'évaluer votre séjour.Nous sommes impatients de vous accueillir à nouveau pour une autre expérience mémorable.Cordialement,

Dear Mr Chris, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Karima Laassibi, Guest Experience

Dear Mr Steven, Thank you very much for your kind feedback.We are so glad to hear that you enjoyed your stay with us! We all aim to provide a memorable experience and we are delighted that we were able to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Karima Laassibi, Guest Experience

Cher Mr Youssef,Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Barceló Palmeraie et vous remercions pour votre aimable recommandation.C'est une joie de savoir que vous avez passé un superbe séjour parmi nous.Nous espérons avoir le plaisir de vous revoir bientôt.Bien cordialement,

Dear Stewart,Thank you for reviewing your stay with us.We are sorry if the fitness room hours did not meet your expectations. Barceló believes that sports are an essential part of the services our hotels provide and have taken note of your comments for future improvements.We are, nevertheless, happy that you had a pleasant stay with us.Thank you for your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We hope to welcome you back in the future. Best wishes.Karima Laassibi, Guest Experience

Dear Mme Maroua, Thank you for taking the time to review your recent stay at our hotel.We are sorry and do recognise the situation was beyond your control, however, by choosing a non-refundable rate we have to respect the terms and conditions associated with this booking as do all booking websites. We can advise you to check with your insurance providers if unable to travel. We are of course ready to provide further information if required.We hope to have the pleasure of welcoming you back for an improved experience next time. Kind regards.Karima Laassibi, Guest Experience

Cher Mr Kenechi ,En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre hôtel Barceló Palmeraie et sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion. En plus, nous vous remercions pour votre avis.Merci encore pour votre aimable appréciation sur notre hôtel, nous espérons avoir le plaisir de vous servir à nouveau dans un futur proche. Cordialement.

Dear Mr Abdulhakiem , Thank you very much for your kind feedback.We are pleased that you appreciated the high standards and quality service which we strive to uphold. This kind feedback will motivate the entire team to continue pursuing excellence in all that we do. We are very pleased you found our prices competitive for the quality services we deliver.We look forward to welcoming you back for another memorable experience. Best wishes.Karima Laassibi, Guest Experience

Dear M. Marc,Thank you for your review.We regret that your recent stay did not entirely meet your expectations, and apologise for any inconvenience. We value all feedback from our guests and we would appreciate more details to help us to improve our services.We hope to welcome you again in the future. Best regards,Maha Abdelfettah, Guest Experience Manager

Dear M. Abdeljalil,Thank you for taking the time to share your feedback.We are very sorry to hear that your expectations were not met.Our core values remain unchanged and the satisfaction of our guests is of the utmost importance as we work hard to provide everyone who stays with us with an exceptional experience.Kind regards,Maha Abdelfettah, Guest Experience Manager

Cher Mr Moulay,Nous vous remercions d'avoir pris le temps de nous laisser un avis après votre dernier séjour parmi nous, et nous sommes heureux de voir que votre séjour fut à la hauteur de vos attentes.En espérant vous revoir parmi nous dans un futur proche.Cordialement,Simo El KhaoudiAssistant Hotel Manager

Dear Achraf, Thank you very much for your kind feedback. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. We look forward to welcoming you back for another memorable experience. Best wishes, Maha Abdelfettah, Guest Experience Manager

Dear Cecilia, Thank you for your positive feedback. We are thrilled to hear that you were so pleased with our hotel. We especially appreciate your mention of our dedicated team members who work hard to ensure that every experience with us is a memorable one. We look forward to welcoming you back on a future occasion. Best regards, Maha Abdelfettah, Guest Experience Manager

Dear Guest, Thank you for your review. It is great to hear that you enjoyed your time with us and knowing you enjoyed your meal is the greatest reward for our restaurant team. However, we are slightly surprised by your comment as most of our reception team speak English, some with more fluency than others. Nevertheless, we will be revising this with them. We hope to see you again in the future. Kind regards, Maha Abdelfettah, Guest Experience Manager

Nous vous remercions pour avoir partagé votre opinion sur votre récent séjour parmi nous, notre objectif principal étant de garantir que nous offrons de mémorables expériences à nos clients, vos commentaires sont essentiels à cet effet, c'est pourquoi nous apprécions votre temps et vos critiques constructives.

Dear Omar, Thank you for your review. While we do carry out maintenance whenever necessary to ensure that our facilities are up to date, we have noted your comments. Also, our rooms are cleaned daily and we ask that guests make us aware of any shortcomings so that we may have these immediately addressed. We hope to see you again in the future. Kind regards, Maha Abdelfettah, Guest Experience Manager

Nous vous remercions pour avoir partagé votre opinion sur votre récent séjour parmi nous, notre objectif principal étant de garantir que nous offrons de mémorables expériences à nos clients, vos commentaires sont essentiels à cet effet, c'est pourquoi nous apprécions votre temps et vos critiques constructives.

Nous vous remercions pour avoir partagé votre opinion sur votre récent séjour parmi nous, notre objectif principal étant de garantir que nous offrons de mémorables expériences à nos clients, vos commentaires sont essentiels à cet effet, c'est pourquoi nous apprécions votre temps et vos critiques constructives.

Dear Louise, We appreciate that you took the time to share your experience with us. We apologise if the current state of our facilities did not meet your expectations. Although this is not a newly-built hotel, we work hard to keep it in good condition so our guests feel comfortable. We will forward your comment to the management team; customer feedback helps us to improve, and we will keep it in mind for future improvements. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Maha Abdelfettah, Guest Experience Manager

En premier lieu nous vous remercions pour le temps que vous avez consacré à partager vos impressions sur votre séjour au sein de notre hotel Barceló palmeraie, car c'est grâce à des commentaires comme les vôtres que nous serons en mesure de maintenir et bien évidemment si nécessaire, d'améliorer la qualité de nos prestations.

Nous sommes sincèrement décus de lire votre expérience pendant votre séjour parmi nous et bien que nous soyons conscients que des excuses ne changeront pas votre ressenti, nous vous les faisons parvenir avec toute sincérité.

Dear Mohamed, Thank you for taking the time to review your stay. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. We look forward to welcoming you back on a future occasion. Best wishes, Maha Abdelfettah, Guest Experience Manager

Dear Yvonne, We appreciate that you took the time to share your experience with us. We are very disappointed to read that we did not meet all of your expectations. Ensuring the satisfaction of every guest is one of our top priorities, rest assured we have noted your comments and will look into this issue immediately. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Maha Abdelfettah, Guest Experience Manager

Dear Halim, Thanks for your feedback. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. We would love to welcome you back on many more occasions. Best wishes, Yasmine Douifir, Guest Experience Manager