6/10 Okay
Cody, Dallas
15 May 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
In a general sense, everything was fine with the hotel, it’s generally nice, clean, and has all the expected amenities for a modern western hotel.
I specifically booked this hotel because I was looking for a nice resort style pool to have a chill, adult, relaxing day at the pool for my last day in very sunny Marrakech.
Upon arrival to the hotel, it very quickly became apparent that the hotel catered to (wealthy) French tourists, and French families.
I initially was very excited about the pool and to spend some time sun-bathing, and drinking adult beverages. I was very prepared to spend (a lot of) money at the pool to receive service and have a relaxing afternoon.
At the pool, it again became apparent that I was not French. The first drink I got at the pool bar, I practically had to ask for service, I had to ask for a menu, I couldn’t open a tab, and the server said if I wanted more service out at the pool I would have to get it with a pool server. He lied to me, he was a pool server, and I frequently noticed him serving other (French) guests by the pool. My first drink took an eternity to get (even by Moroccan standards) while I observed the non-pool server serving other (French) pool guests. All the while he was desperately trying to ignore me while I continued to wait for my first drink. Eventually I was able to flag down another server catering to a wealthy French couple in my vicinity by the pool and had to blatantly ask for service. I stayed for only a little bit longer
Cody
Stayed 1 night in May 2024