Family Room, 1 Bedroom, Private Pool | Terrace/patio
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Reviews of Les Deux Tours

5 out of 5
Les Deux Tours
Douard Abiad, Circuit de la palmeraie BP 153, Marrakech

Reviews

9.6

Exceptional

Rating 10 - Excellent. 286 out of 358 reviews" "
Rating 8 - Good. 59 out of 358 reviews" "
Rating 6 - Okay. 8 out of 358 reviews" "
Rating 4 - Poor. 4 out of 358 reviews" "
Rating 2 - Terrible. 1 out of 358 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Farnaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly accommodating and went out of their way to be helpful. The room was spotless and provided a cosy and inviting atmosphere that made it easy to relax. Additionally, the location was perfect for getting away from the hustle and bustle of the city and finding some much-needed peace and quiet.
Stayed 3 nights in Mar 2024

10/10 Excellent

Katie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay at Les Deux Tours. What a beautiful hotel! The food, the staff, service, facilities and decor were fantastic. Highly recommend!
Stayed 3 nights in Feb 2024

10/10 Excellent

Jennifer, Dulles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I adore this place and come every year. Friendly welcoming staff, gorgeous property, great food and entertainment options. Won’t stay anywhere else in Marrakech!
Stayed 2 nights in Jan 2024

10/10 Excellent

Janet, Pasadena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the architecture and old Morocco feel,.. plus the gardens. A magical place!
Stayed 1 night in Dec 2023

10/10 Excellent

sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A most beautiful property with unique ideas all around the grounds. The gardens were so well kept and the gardener explained what they were doing with their plants and trees. Totally relaxing and the staff were all extremely helpful and friendly. Highly recommended. The only point to note is that you have to take a 20mintaxi/Shuttle to get into the Medina or Guilez if you wish to go our of the hotel grounds. Easily arranged for about eur12 each way.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay however if you have cat allergy or scared of cats please refrain from staying at this hotel. They have 4-5 cats. The cats would crawl under the table while we were having breakfast and they would run along the restaurant, was near the pool basically everywhere there were cats. Had I known they had so many cats I would not have chosen to stay at this hotel. On the hotel information they stated pets not allowed but yet they have cats in the bar, in the restaurants, the area near the pool, garden and even in the reception area. So appalling and scary experience.
Stayed 2 nights in Oct 2023
Response from wafa on 19 Oct 2023
Dear Guest,We thank you for sharing your experience. We are glad that you found our hotel a great place to stay and giving a rating of 8/10.We are sorry to learn of your cat allergy. Indeed, we have 3 cats and others animals : turtles, peacocks, goats and a lot of birds… As you know, our Les Deux Tours is located in the countryside. Letting our animals free is part of our spirit and philosophy. We would like if we may to underline ((for the Expedia readers), the fact that indeed small pets are always welcomed, as indicated in our website.Kind regardsWafa

4/10 Poor

Daud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really wish I could give this place 5 stars. The property is really lovely. The suite was private and beautiful and the service was attentive but not overly so. The food was also pretty good by Moroccan standards. Unfortunately the very first morning, we left for breakfast and when we came back, the room was cleaned and bed was made etc but $200 had been taken from our bags. Not a huge sum of money and frankly the person could have taken a lot more. But the cash was deep in some bags and it's just really upsetting and creepy that someone had gone through all of our stuff. Plus for a fairly high end and expensive property, I really didn't think theft by staff would be such a problem. We informed the administration and they told us they conducted an investigation and searched their staff but didn't find anything. I understand that, I didn't expect it to be recovered anyway but it's just very upsetting that it happened and I have no choice but to give 2 stars. Just left a bad taste in the mouth. I looked through other reviews and this does not seem to have happened to anyone else either, guess we were just very unlucky
Stayed 3 nights in Sep 2023
Response from Eros Abrile Managing Director Les Deux Tours Hote on 6 Oct 2023
Dear Guests,Thank you very much for having selected Les Deux Tours for your stay in Marrakech. With this message I would like to share with you our frustration for the unfortunate episode you have reported. As you said our investigation did not provide any elements which can confirm what has really heppened.As you have noticed at Les Deux Tours we do not register any other comments in relation of this kind of event and that is why we are very surprised and speechless.Our team members are very trusted emplyees who have been with us for a very longtimes.The house provides at guests' disposal safety deposit boxes in every accomodation and as everywhere in the world it is always recommandable to make good use of them no matter the quality and level of the property.We understand that you have decided to leave an important amount of cash outside the safe during your stay, despite we do not believe that our team members could have done this, we undestand that this could have been a tentation for any human been.We respect your position and pleased to have the opportunity to reply to you in public. It is, as you could understand, difficult for us to take financial and moral responsibility for this.It is a shame that you have decided to rate the property with 2 because of this, I think we should separate the hotel performances and an unlucky life event.By experience guests are very much concentrated on their trip and frequelty leave money and personal belongings in unexpected places overall while travalling in town. It is not uncommon for us to find lost valuable items in unexpected places.I sincerely hope to have the opportunity to welcome you again in order to re-establish your confidence in our proprety.Wishing you all the best,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good amenities
Great hotel with good service, albeit spa staff were distracted using phones during treatments and cutting treatment times
Stayed 2 nights in Sep 2023
Response from Jean-Claude on 4 Nov 2023
Sorry about this. We alerted the Manager

6/10 Okay

Sylvia

Stayed 2 nights in Sep 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional staff and a wonderful calm. Great place for couples and older families.
Stayed 3 nights in Sep 2023
Response from Jean-Claude on 12 Sept 2023
Many thanks for your comment

8/10 Good

Cherif

Stayed 3 nights in Jun 2023
Response from Jean-Claude on 18 Jul 2023
Merci d'avoir pris le temps de répondre

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with a great staff! Definitely 5 stars!
Stayed 5 nights in Jun 2023
Response from Jean-Claude on 29 Jun 2023
Hi ElisabethThanks for your comments.

6/10 Okay

Tariq

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023
Response from Jean-Claude on 29 Jun 2023
thank you for having taken the time to comment your stay;

10/10 Excellent

Amelia

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stunning Hotel
Really lovely hotel about 10 mins taxi from the Medina and away from the hecticness. Beautiful Gardens and setting for the Hotel. The room was lovely, we were in a Suite with 2 bathrooms and lots of space. Food was amazing in the Sushi restaurant and the main restaurant. Breakfast could have been a little better. Everyone was really lovely and friendly. Very good service. They even surprised me with a delicious cake as it was birthday! Thank you all for a very lovely stay. we will come again
Stayed 3 nights in Jun 2023
Response from Jean-Claude on 29 Jun 2023
Dear Amelia, Thanks for your comments

10/10 Excellent

benoit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Jean-Claude on 21 Jun 2023
Thanks for your feedback, you are welcome for a future stay anytime

10/10 Excellent

Sebastian

Travelled with partner
Liked: Cleanliness, staff & service
Really great place. Only wished we stayed longer. Highly recommend
Stayed 3 nights in May 2023
Response from Jean-Claude on 21 Jun 2023
Wheather and prices are similar in September.How about making a break then?

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquil and refined retreat, with attentive service, amazing staff, great food and beautiful gardens in the countryside near Marrakech
Stayed 3 nights in Apr 2023
Response from Jean-Claude on 14 May 2023
Thanks for your comment

10/10 Excellent

JONATHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Perfect stay, cannot recommend highly enough
Stayed 3 nights in Mar 2023
Response from Jean-Claude on 14 May 2023
It was a pleasure welcoming you. be sure we'll welcome your friends the same.

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service
Thus property is in an area north of Marrakech center requiring transportation to get to the main square & Koutoubia Mosque . The grounds are beautiful with pool area to relax by. The dining facilities are stunning and the food incredible. If you are wanting to return to an oasis surrounded by palms after a day of sightseeing this is the place for you !
Stayed 2 nights in Mar 2023

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise in the palm grove
Absolutely amazing hotel, located in a quiet area away from the hustle and bustle of the city yet only a 10minute drive away. Our suite was spacious and homely. Lots of character throughout the whole hotel and some beautifully considered interior design. The staff were all really friendly and it was nice to get to know them during our stay, excellent service all round. The grounds are beautifully maintained with nice touches having daybeds and loungers dotted around. Loved the kitchen garden too, providing produce for the restaurant and nice having the animals such as peacocks and goats on the property. Amazing pool heated to a nice temprature. Would definitely want to come back to this hotel, absolute paradise. Thanks for having us.
Stayed 4 nights in Feb 2023

10/10 Excellent

Jennifer, Dulles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second stay at Les Deux Tours, and just as lovely as the first. The property is beautifully decorated, elegant, "modern Moroccan" with lots of authentic touches and atmosphere, and not the overdone Moroccopalooza that you find elsewhere in Marrakesh. The staff is kind and responsive, and the food is delicious and reasonably priced for its quality. A really wonderful retreat!
Stayed 2 nights in Jan 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always amazing due to amazing people!
Stayed 7 nights in Dec 2022

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Oasis amongst the Palms
Stayed 7 nights in Dec 2022

10/10 Excellent

Priyal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property - very peaceful only a stones throw away from the hustle and bustle of the old town. Food was good. Served quickly. Felt clean & healthy with the use of lots of herbs. Lovely architecture around the hotel. Amazingly high ceiling, beautiful chandeliers added grandeur, the bar has a pool table & chess boards dotted around, they had a projector screen to allow you to watch the World Cup games (my husband was v pleased with that!). There was a lovely atmosphere, peacocks & cats wondering around. Deceptively large swimming pool to lounge around beside. Great service. When I called up for a yoga matt within minutes staff dropped it off. As was the case when it came to lighting the fireplace in the bedroom in the evening. Thank you! The only improvement I’d recommend is perhaps having a few activities which guests can attend, a 1 hour bike ride around the local area visiting a local village, and hour of yoga in the beautiful gardens, or stargazing in a local spot where they light a fire and tell some stories about the country’s history// cinema under the stars. We’ve stayed at a few places which put these sorts of activities on and it really makes a difference. The only negative is the rooms have single glazing. It didn’t bother us, but if you’re a light sleeper, you maybe woken up by others talking / going to and from the rooms.
Response from Jean-Claude on 3 Dec 2022
Many thanks for your comments and suggestions. we hope being able to offer you some of these next time you come

10/10 Excellent

PAWEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little piece of paradise close to Marrakech
Absolutely gorgeous property located in peaceful La Palmerie on the outskirts of Marrakech. One of the most charming hotels I’ve been to - with lot’s of character and excellent service - discreet and friendly. The gardens are beautifully maintained and full of tropical plants and calming water features. The hotel provides a perfect blend of boutique and bucolic ambience and it’s only a short drive away from the hustle and bustle of the famous Medina of Marrakech. I’m already considering a come back :)
Stayed 7 nights in Nov 2022
Response from Jean-Claude on 23 Nov 2022
Thanks for your commentYou are welcome back anytime

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this hotel. Calm environment, beautiful grounds with excellent facilities and a number of superb restaurants and bars. Very pleased i chose to stay here.
Stayed 2 nights in Sep 2022
Response from Jean-Claude on 25 Oct 2022
Many thanks for your comment.RegardsJean-Claude

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel the staff is amazing they go above and beyond also the massages are top tier.
Stayed 4 nights in Sep 2022
Response from Jean-Claude on 25 Oct 2022
Thanks for your return, we hope having a chance to welcoming you again

10/10 Excellent

Mohammed Kaiser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2022

10/10 Excellent

Alon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property! The staff was super nice and our room was nice and spacious. Also very reasonably priced. Highly recommended!
Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nothing special
Place is overall lovely particularly the pool and garden, but the service was mediocre, particularly at the restaurant and bar. At one point I asked to order a drink and waited 30 minutes for the bar tender to come by - I’d walked off by the time he started to come back and it was hardly busy. After paying hundreds for the night, it was an utter disappointment that I could hardly sleep. Dogs barked until early hours of the morning at nearby villas and the hotel could not do anything about it. A total shame.
Stayed 1 night in May 2022
Response from Eros Abrile - General Manager on 12 Jun 2022
Dear Guest, it is indeed the case, the quality of your experience has not been up to expectation and we are really sorry for this and unsatisfied of ourself. My management team has several times discussed the matter with you upon your stay and reported to me the content of the conversations. However having decided to share your comments to public I would have appreciated also that you would have mentioned our reaction. You had a complimentary full board, together with the drink and also a complimentary late check out together with our sincere apologies. As the Expedia's readers can see, this kind of lack of service does not represent our standards and for this we are really sorry. When this happens, and in our industry this does happen some times, we are very generous in apologising to guests because it is part of our values. It is a shame that you did not appreciate our gestures of good will and that you did not forgiven us. Kind regards, Eros Abrile - General Manager

10/10 Excellent

Cornelius

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent relaxing atmosphere
Stayed 4 nights in May 2022

10/10 Excellent

Samira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, it was a pity we just stayed for one night. But for sure coming back for at least one week. Staff and place is great 👍 Thanks for the breakfast even it was so early 🙏 See you next time Samira Riane
Stayed 1 night in May 2022
Response from JC on 22 May 2022
You are welcome back

10/10 Excellent

Eve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have ever stayed in, the hotel was beautiful but the staff were fantastic and made our experience faultless
Stayed 3 nights in May 2022
Response from JC on 9 May 2022
Many thanks for your feed back.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2022

10/10 Excellent

Arianna

Stayed 7 nights in Nov 2021

10/10 Excellent

Yassine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real experience
It was absolutely amazing! Thank you
Stayed 2 nights in Nov 2021
Response from Jean-Claude on 28 Dec 2021
Many thanks for your feed back

10/10 Excellent

Tayseer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was outstanding. Friendly service, beautiful landscaping, the food was tremendous (all produce grown on site), the pools are beautiful, the hammam (Moroccan bath) was super relaxing. 10/10 will recommend.
Stayed 7 nights in Oct 2021
Response from Jean-Claude on 1 Nov 2021
Dear Tayseer, Many thanks for your message. We'll share it with our staff.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2021

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy and relaxing
We had a wonderful stay as a couple at les deux tours, in a junior suite with a private snug and open fire - lovely in the chillier months. I would recommend the dinner by 1000 lights too, it was so romantic and private. Every single member of staff is welcoming and the place is 5 star, but also rustic so it feels relaxing and charming. Mostly French clientele who we found to be pleasant and respectful
Stayed 4 nights in Oct 2021
Response from Jean-Claude on 26 Oct 2021
Many thanks for your Comment. We shared it with staff members. Kind regards Jean-Claude

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful calming trip
This was my 8th visit there. I love the staff - so friendly and helpful, I love the location and it is peaceful and calm, food it good and it is the exact place you need to completely unwind but knowing the medina is close for shopping and something more lively
Stayed 7 nights in Aug 2021
Response from Jean-Claude on 17 Aug 2021
Many thanks for your kind comment. Regards

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an outstandingly situated property almost like a small tropical paradise village everything is positioned and designed to give you and all your travelling companions space to wonder around the self sufficient grounds where they grow all their own vegetables they keep goats, peacocks are strolling past you as you take breakfast on the terrace. The heated out door pool is exceptional the apartments are as stylish as all the main interior details of the bar reception and spa. Truly breathtaking we shall return
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A dream!
Stayed 6 nights in Nov 2019

10/10 Excellent

Mati

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Everything was great from the collection at the airport to the arrival at the resort. Yousef and Mustafa on the front desk were awesome: extremely helpful and professional and always with a smile and can do attitude. Stayed for 3 nights in a junior suite which was excellent. Breakfast was brought to my room each day. The restaurant was terrific. Had a great dinner one night.
Stayed 3 nights in Oct 2019

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing stay staff were incredible nothing was too much.
Stayed 4 nights in Oct 2019

8/10 Good

J E

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with mostly great service.
We stayed in room 2 with a pool. The room was clean, but the pool was a little dirty with a little too much floating in it. Our shower also didn't drain properly. Beautiful otherwise with a massive bed. Would have been great but for the baby and family next door - the walls turned out to be super thin and we could literally hear everything very loudly. Staff are friendly, but service could be brushed up (the management is excellent though). At check in, our bags took so long to be delivered that we went back to get them ourselves. We were told we would be shown around the hotel but then was taken straight to our room and left there. We had to go back to ask where everything was. Housekeeping also ignored the do not disturb sign 3 times. We had a big issue with the spa including appointments they cancelled randomly and the therapist turning up to the premises 15 minutes late, but the manager sorted this out for us and was great at dealing with this. At two meals, my drinks arrived after my food which was annoying. Their airport transfers are very reasonably priced compared to other hotels, so do use this. Food is average and not hugely vast, but the drinks selection is fantastic (including non-alcoholic). If you can spare some money, definitely try the private dinner for two. It was the most romantic thing we had ever experienced.
Stayed 2 nights in Oct 2019

8/10 Good

jane

Stayed 1 night in Sep 2019

10/10 Excellent

Leopoldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little oasis in Marrakech
If you are looking for something different from the traditional hotel, this is the place to stay in Marrakech. Very charming hotel ,Les deux tours is a kind of country hôtel . The staff is friendly, the garden is beautiful, the atmosphere is great . One thing I did not like was the room and the bathroom something has to be done to make those area more attractive.
Stayed 6 nights in Sep 2019