"Upon arrival, our suitcases were taken from us by the Bell boy as per usual process at a nice hotel. We went to our room and waited over 30 minutes for the bags, at which point we then went back to reception to see our cases sat at the back of a very big queue of cases still to be dealt with. The reception was chaos and as we wanted to start to enjoy our holiday, we then took our own cases to our room and changed and unpacked.
Our room was OK.
Be aware, the hotel is currently undergoing a massive amount of building work and the hotel is dusty and noisy as a result. It is not at all like the pictures around the pool that are displayed.
The general staff in the bar and restaurants are beyond poor, they look bored and when you ask for service, they walk in the other direction and avoid work as much as they can. During our stay, some younger workers were introduced to the breakfast service, they were so much better! People had eaten food in the pool bar and the plates and remains of food were left there for hours - plenty of staff around to clean up but they left it all.
Staff at breakfast were slightly better but essentially, the breakfast staff end up being the staff at other areas of the hotel later in the day. None of which are bothered about guests by the looks.One server left us so long with a menu, we walked off after 20 minutes without placing an order. I would not go back to this hotel.
Outside of the hotel, begging children are all around, asking for money."
"The pool was great - we spent most of our time there. Room was comfortable and staff were helpful. The breakfast always seemed a bit crowded - they could do wi the rethinking it a bit and while it was a buffet i felt it was a bit on the cheap side."
"Clean room, shower head not great tilts to side. Room clean. Building amazing. Location perfect but 2 min walk down alley way. Amazing staff and deco. Definitely will book again. Breakfast was okay not the best and kitchen staff food/drinks are worth it."
"Quit overpriced property, need a serious revamp and good TLC. A 5 stars in the low end with an ultra luxury and exclusive pricing !
Service is really great with an expectation to tip right left and center ! A bit annoying"
"The staff all went above and beyond to make our stay as good as it could be. They kindly met us at our taxi at the entrance to the Medina, and assisted us with our bags right to our room. The food is delicious and a really special way to start our trip to Morocco."
"Property was clean , rooms very big and spacious, the pool is lovely as it has areas for the kids and the entertainment team are super fantastic at keeping everyone enjoying their stay all day.
Restaurant staff are really great at customer service, food could have a bit more variety but ok .
Overall all the staff made the stay a great one, definitely going back."
What should a history buff expect from a stay in Marrakech?
You'll probably want to seek out the historically relevant sites while you're staying in Marrakech. And while you're here, you can visit the major shopping area and picturesque gardens. And also relish a stop at the charming cafes in this culturally rich area.
What's the best accommodation in Marrakech to learn about local history?
How many historical hotels will I find in Marrakech?
Marrakech has 6776 hotels and other lodging options bookable on Expedia, including 72 designated as historic hotels or close to historic sites.
What are the must-see historical sites and other places in Marrakech?
Marrakech is notable for landmarks like Ben Youssef Madrasa, Le Jardin Secret and Dar el Bacha Palace. Cultural venues include Marrakech Museum, Yves Saint Laurent Museum and House of Photography. Jemaa el-Fnaa is another popular sight to explore.
What is a historic hotel like in Marrakech?
By choosing a historic hotel, you can sleep someplace that has a national historic designation. A palace, castle, stately home or even a lodge, pub or skyscraper can be considered a historic hotel as long as it's a place of special interest. Traditional architecture and period features are often preserved in the guestrooms or communal spaces of such hotels in Marrakech, giving a sense of history.
What is the difference between a historic hotel and a heritage hotel?
"Heritage hotel" is a term often used in Asia and Europe, while "historic hotel" is more common in the U.S. but overall the terms are quite similar. The physical building and architecture of historic hotels are generally what's most important. For a heritage hotel, mainly, it's cultural value and how it influenced the community.
Do historic hotels in Marrakech have modern facilities?
Hotels include modern conveniences and safety features you might expect, but every effort is made to preserve the historic aspects and traditions. Smart TVs, WiFi, updated bathroom facilities and the usual amenities found in a hotel will also be available in a historic hotel. Rest assured that when you select a historic hotel in Marrakech, you won't be staying at a place that's uncomfortable or rundown.