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Reviews of Hotel BlueBay Banús

4 out of 5
Hotel BlueBay Banús
Crta. Nacional, 340 Km., 173 Puerto Banus, Marbella, Malaga

Reviews

7.4

Good

Rating 10 - Excellent. 128 out of 548 reviews" "
Rating 8 - Good. 225 out of 548 reviews" "
Rating 6 - Okay. 119 out of 548 reviews" "
Rating 4 - Poor. 52 out of 548 reviews" "
Rating 2 - Terrible. 24 out of 548 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Pearl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy location and very clean
Stayed 1 night in Dec 2023
Response from Bluebay Banús on 15 Dec 2023
Thank you for your review and come back soon, you will always be more than welcome to visit us on your next visit to Puerto Banus.

8/10 Good

Pearl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and convenient
Stayed 1 night in Nov 2023
Response from Bluebay Banús on 15 Dec 2023
We are delighted that you enjoyed your stay at our hotel. Thank you for choosing us and for being part of our family!

10/10 Excellent

Felix

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreamlocation
Perfekt Location, good breakfast and very convenient price
Stayed 7 nights in Nov 2023
Response from Bluebay Banús on 16 Nov 2023
Thank you very much for your feedback, we are glad you enjoyed your stay with us. We strive to provide the best experience for our guests and your words mean a lot to us.

8/10 Good

Pearl

Stayed 1 night in Oct 2023
Response from Bluebay Banús on 25 Oct 2023
Thank you very much for visiting us. We hope you will come back very soon. Have a great day

10/10 Excellent

Philip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Bluebay Banús on 25 Oct 2023
Thank you very much, we are glad you enjoyed your stay, please, come back soon!

8/10 Good

Nicola

Good base for the area. Rooms adequate, good size but smell damp and need updating. Limited dining/bar, breakfast included with good selection. The pool areas are closed off by 7pm and pool bar doesn’t offer hot snacks in afternoon. Overall a good location for our trip
Stayed 3 nights in Oct 2023
Response from Bluebay Banús on 25 Oct 2023
Thank you for sharing your experience at our hotel. We appreciate your comments and are happy to hear that your stay was satisfactory overall, but we also take note of your suggestions for improvement. We look forward to seeing you again on your next visit to Marbella.

8/10 Good

Brian, Basingstoke

Travelled with group
Liked: Cleanliness, staff & service
Very relaxing and close to many attractions and beaches.
Stayed 5 nights in Sep 2023
Response from Bluebay Banús on 22 Sept 2023
Thank you for sharing your review! We are very happy to hear that you enjoyed our hotel. Every detail is carefully thought out to offer our guests an exceptional experience. Should you ever decide to return to Puerto Banus, we look forward to welcoming you again with open arms.

8/10 Good

Meila

Stayed 5 nights in Aug 2023
Response from Bluebay Banús on 1 Sept 2023
Thanks very much for visiting us!

10/10 Excellent

Arlene

Travelled with partner
Liked: Amenities
We had a lovely 5 day stay at the hotel. The staff were all so friendly and helpful. The hotel was clean and the grounds were very pretty. My only two criticisms are that the bathroom needs updating, it is very tired looking and the other is that at breakfast they only make fresh fried eggs and not omelettes, but there is plenty of choice.
Stayed 5 nights in Aug 2023
Response from Bluebay Banús on 1 Sept 2023
Thank you very much for taking the time to review us, we appreciate your rating and we are pleased to hear that you enjoyed your stay with us. We also take note of your comments about our facilities and will pass them on to our management. Please come back soon!

2/10 Terrible

Lazaro

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Really I do not know how this hotel is able to offer parking if in reality they have few capacity. I paid more than 600 dollar for two nights and room was miserable, I ask for a beach towel and they ask me for 10 dollars as deposit. So I do not recommend to any body this hotel.
Stayed 2 nights in Aug 2023
Response from Bluebay Banús on 1 Sept 2023
Thanks for your review. Unfortunately we don't understand your comments about the parking, we have a parking but its capacity is not infinite, as with any other parking in the world. Kind regards,

8/10 Good

Karim

Stayed 2 nights in Aug 2023
Response from Bluebay Banús on 1 Sept 2023
Thanks Karim!

6/10 Okay

Nastaran

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The hotel needs major renovations… everything is so old and broken…. Location is nice but if you have large suitcases make sure you ask them for a room on ground level since there are no elevators and you have to carry your bags 3 floor up
Stayed 1 night in Jul 2023
Response from Bluebay Banús on 25 Jul 2023
Thank you for your feedback and comments, we are sorry to know that we didn't meet your expectations. Thank you for your feedback and comments. The hotel lacks elevators because it is not designed as a modern building, but as a small Andalusian village with only two floors. Those who wish to be close to the reception can request it upon arrival, we always try to accommodate this type of request. Likewise, although we do not have luggage rack service, those who have problems with luggage can communicate it to reception and we will be happy to help you!

8/10 Good

Elaine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to beach No shops nearby
Stayed 7 nights in May 2023
Response from Bluebay Banús on 26 Jun 2023
Thank you very much for your kind words. We really hope you will come back soon, you are always welcome with us!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food disappointing
Dinner was expensive for a buffet of limited choice and breakfast was less good than other similar hotels. The food was the 'letdown' for what is otherwise a quite good hotel. Access difficult and not near bars or restaurants unless you drive.
Stayed 2 nights in Jun 2023
Response from Bluebay Banús on 26 Jun 2023
We very much appreciate your comments regarding your stay at the Bluebay Banús. I will be sure to share your feedback with our team, and I am sorry to hear, however, that our restaurant wasn’t exactly to your liking. It is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Amie

Good
Stayed 5 nights in May 2023
Response from Bluebay Banús on 26 Jun 2023
Thank you for choosing us for hotel. We’re glad to hear that you were satisfied with your experience and we look forward to welcoming you back to Bluebay Banús in the near future.

6/10 Okay

Marcus

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Weekend in Bannus
Easy check in with nice staff. Out of our five rooms all in different blocks not one or out air conditioning worked. Bathrooms very dated and tired but the bedroom was ok. Pool area was fine but the beach bar in their description doesn't exist. Breakfast was very poor, but for a budget end hotel you got what you paid for.
Stayed 3 nights in May 2023
Response from Bluebay Banús on 26 Jun 2023
Thank you for taking the time to provide valuable feedback about our hotel. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please contact us at comercial.bbbanus@bluebayresorts.com to discuss your experience further.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Bluebay Banús on 10 May 2023
Thank you for taking a moment to share your experience at Bluebay Banús We are so pleased to hear you found hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Bluebay Banús on 10 May 2023
Thank you very much for your feedback, we are glad you enjoyed your stay with us. We strive to provide the best experience for our guests and your words mean a lot to us.

8/10 Good

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Bluebay Banús on 10 May 2023
Thank you for taking a moment to share your experience at Bluebay Banús. Our team is so glad to hear that you enjoyed our hotel. We look forward to seeing you again soon.

8/10 Good

Susan

Travelled with partner
Liked: Amenities
Bit dated in places
Stayed 1 night in Oct 2022
Response from Bluebay Banús on 17 Oct 2022
Dear Susan, thank you very much for visiting us and for taking the time to rate us. We take note of your comments about our facilities and we will make sure to pass them on to the responsible departments for their assessment. Best regards!

8/10 Good

Conor

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The Staff were very friendly and welcoming. Our room had some issues but it was quickly dealt with. The hotel was tired in some areas but overall our Experience was good
Stayed 6 nights in Aug 2022
Response from Bluebay Banús on 14 Sept 2022
Thanks very much Conor for your rating and comments. We hope to see you soon again!

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Very Disappointing 4 star Hotel
The hotel on the outside doesn’t look bad but our room was very dated missing a lot of basic things to be a 4 star hotel in my opinion. The bathroom had broken tiles, the toilet flush wasn’t working at first we had to get someone out a few times to fix this. The ceiling of the rooms cladding was damaged at parts. Our room was meant to be 3 beds which we asked on hotels.com to be 3 double beds on the preference option menu. We ended up with a double bed split in the middle into two singles and one sofa style bed which made uncomfortable sleeping for one person wasn’t what was advertised. The bedroom didn’t have a mirror which was annoying and made it had work for 3 people getting ready. The room ceiling light didn’t work, the ceiling fan didn’t work and the toilet flush which we mentioned to reception In first 30 minutes of getting keys to room on first day. They only fixed items which was toilet and the fan but we didn’t have main room light work for the 5 days duration of our stay at hotel. Overall the hotel has a good location and grounds on decent and breakfast is okay but not many vegetarian options. Me and our group were disappointed in room and overall stay and we did ask for a room change but was told this wasn’t available.
Stayed 4 nights in Jul 2022
Response from Bluebay Banús on 14 Sept 2022
Thanks for taking your time to rate us, and sorry for the inconveniences. In these cases, when something doesn't work correctly, we always try to fix it or, if it's not possible, we offer a room change to our guests, but it's necessary to contact reception for that, otherwise, if we don't know about the problem, it's not possible for us to offer a solution.

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came in late, was easily checked in and parking was very convenient.
Stayed 1 night in Apr 2022
Response from Bluebay banus on 1 May 2022
Dear guest. We are happy that your holidqays were as you expected them to be. We hope to see youp again soon! Regards

8/10 Good

Lucielane

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2022
Response from Bluebay Banus on 1 May 2022
Dear guest. We are happy to hear that you spent a good time with us. We hope to see you soon. Best regards

8/10 Good

Denh

Stayed 4 nights in Feb 2022
Response from Bluebay Banús. on 6 Apr 2022
Dear guest. Thank you very much for your review. We are pleased to know that you spent a good time with us. Hope to see you again soon. Best regards.

8/10 Good

Caroline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

8/10 Good

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value
Location is pretty good. 10 mins walk to beach. La sala by the beach, ocean club etc all in walking distance. Excellent value hotel.
Stayed 2 nights in Sep 2021
Response from Bluebay Banús on 5 Nov 2021
Thanks for your nice words Gary!

8/10 Good

Mariana

Liked: Cleanliness, room comfort
Very good breakfast. Good pools, but only one is open and from 10 to 19hr...very annoying being expelled from the swimming pool because they lock it. Internet is paid by day...Haven't seen this in years...especially in an 4 start expensive place. The resort is not on the beach, as it looks in the map, it is a 6 mim walk.
Stayed 2 nights in Jun 2021

6/10 Okay

Simon, Hertfordshire

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location of the hotel was very good for Puerto Banus, as well as easy access to Mistral Beach. But the hotel needs a bit of a refresh as looks and feels a bit tired. We only had breakfast in our deal, but the food was good.
Stayed 4 nights in Sep 2020

8/10 Good

Pearl

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service and helpful with luggage .
Stayed 2 nights in Feb 2020

8/10 Good

Mushtaq

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bluebay hotel
It was a good stay i would definetly book again.
Stayed 6 nights in Feb 2020
Response from Bluebay Banús on 2 Mar 2020
Thanks very much for your nice words, we are really glado you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Patrizia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful holiday
Although the hotel is not new it’s comfortable and very clean The staff is very friendly helpful and professional The grounds are lovely and well kept a walk to the beach 5 minutes Bus stop outside hotel that is regular and ever half hour My stay was wonderful
Stayed 8 nights in Feb 2020
Response from Bluebay Banús on 28 Feb 2020
Querida Patrizia, muchas gracias por tus lindas palabras. ¡Estamos muy contentos de saber que disfrutó de su estadía con nosotros y nos encantará volver a verlo pronto! ¡Gracias!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

8/10 Good

Pearl

Liked: Cleanliness, staff & service, property conditions & facilities
Some electricity and heating H problems at the beginning but all wAs fixed . Lovely garden area
Stayed 1 night in Feb 2020
Response from Bluebay Banús on 24 Feb 2020
We're sorry about the problems you had, technical problems always arise in a big hotel like ours, but we always do our best to try to solve them. Thanks very much for your comments!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From checking in to checking out we cannot fault this Hotel - all the staff, including reception, cleaners, restaurant staff and activities staff were friendly, professional and happy. The hotel wasn't busy which I think was nice, as everyone was relaxed. The breakfast was suited to every ones needs and presented very well. I would happily return to this hotel again. We loved hiring the bikes and enjoyed our stay.
Stayed 2 nights in Oct 2019
Response from Hotel BlueBay Banús on 31 Oct 2019
Dear Guest, We are very happyy to know that Hotel BlueBay Banus reached your expectations because one of our main objectives is to help our guests to enjoy their stay in the city. It is important for us that you know we share with the rest of our team your experience. Your comments cheer us every day. We would love to welcome you in the future. Please, don't hesitate to contact us next time you visit the Puerto Banús. Best Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay...staff amazing....reception staff not very polite or smiley....all other staff brilliant!!!!
Stayed 10 nights in Sep 2019
Response from Bluebay Banús Hotel on 11 Oct 2019
Dear guest. Thank your very much for your comments. We are happy to know that your stay with us was nice. We hope to see you again. Best regards,

6/10 Okay

Verified traveller

Stayed 3 nights in Sep 2019
Response from Bluebay Banús Hotel. on 11 Oct 2019
Dear guest. Thank your very much for your comments. We are happy to know that your stay with us was good. We hope to welcome you soon... Best regards,

8/10 Good

Kristina Tvetene

Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Bluebay Banús. on 11 Oct 2019
Dear guest. Thank your very much for your comments. We are happy to know that your stay with us was nice. We hope to see you again. Best regards,

4/10 Poor

john

Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Hotel BlueBay Banús on 12 Sept 2019
Dear Guest, We regret to know that your expectations weren't satisfied during your stay. Our main objective is to help our guests to enjoy their stay in our hotel to the maximum. Best regards.

10/10 Excellent

Georgina

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019
Response from Hotel Bluebay Banús. on 12 Sept 2019
Dear Guest, First of all, thank you for choosing the Hotel BlueBay Banús for your stay in Puerto Banús. We are very happy to hear that you spent good time with us. Looking forward to welcome you next time!. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019
Response from Bluebay Banús. on 11 Oct 2019
Dear guest. Thank your very much for your comments. We are happy to know that your stay with us was nice. We hope to see you again. Best regards,

8/10 Good

Harjit

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in room 412 there was no view what so ever from balcony all you could see was other rooms and a path leading to them, in morning when trying to sleep could hear loads of noise from children shouting and banging doors then room cleaning maid would come along with there trolleys which sounded like a express train really loud on the cobbled paths. Apart from that everything else was fantastic if we had different room would of been 10/10.
Stayed 6 nights in Aug 2019
Response from Bluebay Banús Hotel on 22 Aug 2019
Dear guest, Thank you for having dedicated part of your valuable time in sharing your assessment with us. We have taken note of the comments you share with us in order to transmit them to the departments involved and resolve these areas of improvement in order to offer a better service. We hope to receive you again at Bluebay Banús Hotel. Best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nicely located close to Puerto Banus marina and beach. However, be prepared to pay 12€ a day for parking, 5€ a day for WiFi, 2 € per day for the safe and 10€ a day for for a chair at the beach. Ridiculous!
Stayed 6 nights in Jul 2019
Response from Bluebay banus on 15 Aug 2019
Dear guest. sorry for the inconveniences caused but all this information in the page. Best regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and security are amazing. Felt safe and looked after. The location is perfect it’s 3-4 mins to puerto Banús which is great for clubs beach parties and shopping boutiques. On Uber it will cost you 4-5euros to get there. Malaga airport is 45 mins from Marbella so make sure your prepared to pay 100 euro each way for cab fare.
Stayed 4 nights in Jun 2019
Response from Bluebau banus on 15 Aug 2019
Dear guest , Thank you for your opinion and for choosing our hotel. It is a pleasure for us to know that you enjoyed your holidays with us. Please, don´t hesitate to contact us next time you visit Marbella. We really hope to welcome you soon. Best regards. Hotel Bluebay Banús.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice property, just staff slightly rude. Nice food and nice a spacious
Stayed 4 nights in Jun 2019
Response from Bluebay Banús. on 15 Aug 2019
Dear David, we are sorry about the inconvenience you may have. We would like to thank you for your comments that help us to improve our service day by day. We are happy to see that your overall experience at the hotel has been good. We hope to have you back with us soon. Best regards. Hotel Bluebay Banús.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Bluebay Banús. on 15 Aug 2019
Dear Guest, First of all, thank you for choosing the Hotel BlueBay Banús for your stay in Puerto Banús. We are very happy to hear that you spent good time with us. Looking forward to welcome you next time!. Best Regards, Hotel Bluebay Banús.

6/10 Okay

Davinder

Stayed 3 nights in May 2019
Response from Hotel BlueBay Banús on 14 May 2019
Estimado cliente. Gracias por ayudarnos a mejorar contestando nuestra encuesta. Nuestro mayor objetivo es la satisfacción de nuestros clientes. Tomaremos nota de su apreciación para futuras mejoras. Atentamente. Hotel Bluebay Banús.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was professional, kind and dealing with them made me happy.
Stayed 4 nights in Apr 2019
Response from Bono on 17 Apr 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!