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Reviews of VIP Grand Maputo

4 out of 5
VIP Grand Maputo
Avenida 25 De Setembro, 692, Maputo

Reviews

7.4

Good

Rating 10 - Excellent. 14 out of 85 reviews" "
Rating 8 - Good. 44 out of 85 reviews" "
Rating 6 - Okay. 17 out of 85 reviews" "
Rating 4 - Poor. 7 out of 85 reviews" "
Rating 2 - Terrible. 3 out of 85 reviews" "

8.0/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

AMU

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the place
Stayed 3 nights in Mar 2024
Response from GR on 26 Mar 2024
Thank you Amu for your choice, We are happy to provide a good experience. We hope to host you more often soon

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Not more than a 3 stars hotel. Needs renovation. In the evening there was some party at the bar and it was very noisy.
Stayed 1 night in Nov 2023
Response from GR on 15 Nov 2023
Dear, Thank you for choosing us. Your comments are important to us, based on it we work to improve our products and services.

10/10 Excellent

Nelson

Stayed 1 night in Dec 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

8/10 Good

Verified traveller

Stayed 1 night in Mar 2020

10/10 Excellent

Ines

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
xxx
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Stayed 9 nights in Nov 2019
Response from Guest Relations on 13 Dec 2019
Good day Ms. Ines, Thank you so much for taking the time to review our hotel, your feedback is highly valuable to us. We hope to see you again soon. Kind regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very cosy and clean. Staff was friendly including at the reception
Stayed 2 nights in Nov 2019
Response from Guest Relations on 11 Nov 2019
Dear Guest, Thank you so much for your review, your feedback highly important to us. Our aim to ensure that our guests are comfortable as possible with us during their stay. We are happy to have met your expectations. We hope to see you again soon. Kind Regards,

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Guest Relations on 29 Oct 2019
Good day Mr. Pierre, Thank you so much for taking the time to review our hotel, your feedback is valuable to us. Looking forward to seeing you again soon. Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Guest Relations on 29 Oct 2019
Dear Guest, Thank you so much for taking the time to review our hotel, your feedback is valuable to us. Looking forward to seeing you again soon. Kind Regards

8/10 Good

Nicolette

Liked: Staff & service, room comfort
Stayed 4 nights in Jul 2019
Response from Guest Relations on 19 Jul 2019
Good day Ms. Nicolette, Thank you for your feedback, we appreciate it as it is of great value to us. You scored our hotel an 8/10, is there anything we could have done better to have gotten a 10/10? Your opinion inspires us to ensure that our guests have a pleasant stay, that is our aim. Looking forward to hearing from you soon. Kind Regards.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be nicer with a Gymn. Breakfast didn’t have much variety
Stayed 2 nights in Dec 2018
Response from Nilsa on 22 Dec 2018
We would like to thank you for taking the time to advise us about your recent stay at the VIP Grand Maputo, you opinion is important to us, and we will definitively take it under consideration. Season Greetings.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It is my favourite hotel in Maputo good rate for good service. I would like to recommend Expedia more transparency in pricing. In the web page it appears that VIP rate includes breakfast, but in the morning you discover that it doesn't . Is better to correct the web page. I am not so much keen of having huge breakfast in the morning but I don't like to be remembered by the waiters that my rate doesn't include it. Thank you
Stayed 1 night in Dec 2018
Response from Nilsa Timane. on 17 Dec 2018
Good day Sir, Thank you for your review and you choosing the VIP Grand Maputo for your stay. We can understand what your breakfast complaint is about and the issue as been addressed and we hope it can be clarified and we can have the information better displayed on the web page. We wish you a Merry Christmas and Happy New Year!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018
Response from Nilsa Timane on 17 Oct 2018
Dear Guest, Thank you for your feedback and for choosing our services. We hope to welcome you back soon.

4/10 Poor

Dejm106, South Africa

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel room wasn’t clean. The shower hard mould on the tiles and the shower head was covered in scale. Only a few of the shower head holes let the water through. The room had a sickly smell of wet/damp carpet. The room service was poor after 10pm. It came from the bar and is at best poor snacks. The breakfast wasn’t great but ok at a push. The reception staff were good and the bar looked decent.
Stayed 2 nights in Sep 2018
Response from Nilsa Timane on 1 Oct 2018
Dear Mr. Dejm106, Thank you for taking the time to write us this review. I was disappointed to read about your latest experience when staying with us. We extend our deeply apologies for the various situations you reported and will take immediate action to verify how it could be possible as this is not by far our standard. If you are visiting Maputo again, please give us a second chance to change this first bad impression. With the most sympathy,

8/10 Good

Huba

Liked: Cleanliness, staff & service
Comfortable stay in capital city
Comfortable stay with friendly staff. Close to promenade and many government buildings. Market a short tuk-tuk ride awaw or an easy stroll
Stayed 3 nights in Sep 2018
Response from Nilsa Timane on 1 Oct 2018
Thank you for your comment, We are glad you enjoyed your stay and please the pleasure of welcoming you soon. Best Regards,

8/10 Good

Heinrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleased
good but wifi not so good.
Stayed 1 night in Jul 2018
Response from Nilsa Timane on 18 Sept 2018
Thank you for your precious opinion, we will definitively take it under consideration and work to improve the internet signal in all areas.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Nilsa Timane, Reservations Manager on 22 Aug 2018
Thank you for staying with the VIP Grand Maputo e taking the time to write us your feedback. We hope you enjoyed your stay and give us the pleasure of welcoming you back. We wish you all the best.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is quite old, rooms and bed are small. Bit noisy in the evening.
Stayed 3 nights in Aug 2018
Response from Nilsa Timane, Reservations Manager on 24 Aug 2018
Firstly i would like to thank you for advising us on your stay at the VIP Grand Maputo. I'm very disappointed to read about your experience during your stay with us and i extend my sincere apology for your experience. I empathize with the points you indicated, regarding the single bed i agree that it is small, a double bed room can be allocated under request and availability. Thank you again.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from Nilsa Timane, Reservations Manager on 14 Aug 2018
Dear Jennifer, Thank you for staying with us and for your precious feedback. It is uplifting to know that we could meet your expectations. we wish you all the best.

6/10 Okay

Hastings, Harare

Nice hotel but requires change of carpets
Stayed 6 nights in Jul 2018
Response from Nilsa Timane, Reservations Manager on 1 Aug 2018
Thank you for your insight Mr. Hastings, your opinion is important to us and we will dedicate our attention to the point you presented. We thank you for your preference and for choosing to stay with the VIP Grand Maputo. Best compliments,

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VIP GRAND MAPUTO HOTEL
The hotel is a clean, friendly and welcoming one. Nice outside area to sit and relax. Restaurant is clean and inviting however food served is limited in choice but acceptable.
Stayed 5 nights in Jun 2018
Response from Nilsa Timane, Reservations Manager on 26 Jun 2018
Dear Mr. Mark, Your review is important and much appreciated. Thank you for sharing your experience with us and with other travelers. We are pleased to read that you liked the Hotel and the pool and garden areas. Our Hotel aims to provide a truly unique experience and we are thrilled that we were able to meet your expectations. We look forward to welcome you back to the Hotel in a near future.

8/10 Good

Shubhra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Good and reasonably priced hotel. The internet is great in the lobby but not so great in the rooms. The hotel restaurant has limited options but good restaurants are located within walking distance.
Stayed 6 nights in Apr 2018
Response from Nilsa Timane on 24 May 2018
Thank you for your opinion Mr. Shubhra, it is very important to us. It is rewarding to know that your enjoyed your stay, you must know we are continuously working to improve and better serve you.

8/10 Good

Salvatore , Gaborone Botswana

Liked: Staff & service
Am an usual client of VIP fount it very close to everything and I Like the friendly approach of the workers.
Stayed 1 night in Mar 2018
Response from Nilsa Timane on 10 Apr 2018
Good day, Thank you for your feedback and for your preference in our services. We will forward your observations to the management and do our best to provide you with a better experience on our next visit.

6/10 Okay

Sean

Liked: Cleanliness, room comfort
Response from Nilsa Timane on 10 Apr 2018
Tank you.

6/10 Okay

Rob

The wifi did not work in the room and you had to stand by the door in order to get a connection. Service was poor and the food on offer was medicore at best
Response from Nilsa Timane on 10 Apr 2018
Thank you for your review Mr. Rob, it is an important tool to help us improve and better serve you. Please accept our apologies for the experience, your review will be sent Management on an effort to guarantee e better experience on your next visit.

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Improve
Wifi in this hotel is bad and very slow. I couldn’t do any work on my computer in the room. If you are on a business trip I would not recommend this hotel. My wife was there with me and she was so upset that she couldn’t anything without Wifi. Upgrade the system guys. It’s not the first time in Maputo on business trip but to work at this hotel forget internet connections
Stayed 1 night in Nov 2017

10/10 Excellent

Theo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

ilse

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Dzunisani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Edward

Liked: Cleanliness, staff & service
The stay was pleasant and people wete friendly. We only struggled with language to those who dont understand English.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Great hotel if you are able-bodied
I have stayed here before as it is in walking distance of the firms I need to see. It is not a bad hotel, the service is reasonable and the rooms are comfortable. On my last visit however, an accident left me with a broken leg which needed surgery. The hotel were very good about keeping my room open for me and on my return moved me to a disabled room. This is where the stay fell apart! The hotel has no wheelchair and wheelchair access is very difficult (the ramp in front has cobble tiles, the lift is small and maneouvering around the room is tricky as the furniture doens't leave much space to move around. The disable room is very seldom let out so the safe did not work, the phone did not work (reported it twice!) and there were a few other small issues which they quickly sorted out for me. The staff were very friendly though and keen to help. It is a reasonably good hotel if you are able-bodied, terrible if you are not!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Raul Roberto

Liked: Cleanliness, staff & service
Convenient and comfortable
comfortable and convenient

4/10 Poor

John Petter, Maputo

Liked: Room comfort
Disliked: Staff & service
poor service
Never had so many negative issues. the hotel staff does not have enough training. But first i have to comment on the very nice food quality. the only problem was the training of the waiters. Everything went wrong on this stay; they didnt have my reservation, every time we left room, key dodnt work, houskeeping didnt fill up tea/coffee, the pool was not kept cleen. When we went to the pool, noone made sure we got towels and cushions for the sunbeds. We had to ask for drink service. when they did mistake on bill they couldnt fix it. we had to take it as credit.

8/10 Good

Henry, Cape Town, South Africa

Liked: Cleanliness, property conditions & facilities, room comfort
Complimentary Shuttle Service to/from airport a plus Breakfast average Pity they did not want to give me an invoice because I booked through Hotels.com
Response from Nilsa Timane on 19 Jul 2016
Good day Sir, We thank you for your comment, we are committed to do always better. Unfortunately we are not able to provide you with the invoice as the payment is made by the Agency and we have to invoice them. Thank you.

6/10 Okay

Johannes Andries, Johannesburg

Liked: Cleanliness
Disliked: Staff & service, room comfort
Ok Hotel Aircon not working
Airconditioning dit not work,was very very hot Hotel was fully booked and could only get room with Airconditioning working second night

6/10 Okay

Peter, Sydney

Liked: Cleanliness
Disliked: Staff & service
Food excellent, service could have been better
Disappointed that the reception desk seemed a little confused about our booking. Was it one room or two. No one seemed to know as the booking didn't specify. It took quite some time to resolve the extra bed and extra linen

8/10 Good

Mohamed, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel; Service could be friendlier
This was a business stay. Hotel is well located close to major businesses. The front desk service was excellent. The service in the restaurant and pool bar area was service "without a smile" on the whole. The rooms are a generous size. The hot water can take quite some time to come through when showering, so please be patient. The airport shuttle is free, but if you are booking a shuttle to the airport from the hotel please make sure you allow plenty of time, since my shuttle arrived 25 minutes later than I had booked. The hotel is only 15-20 minutes from the airport depending on traffic. Pool area is nice for evening drinks. Wifi worked well throughout the hotel. Overall a good choice for business travellers.

8/10 Good

Christo, Pretoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night only stay, hotel was fairly empty. Good service, clean and food was good.Nice sparkling pool, large pub, fair pricing.

8/10 Good

SAUMIL, Rajkot

Liked: Cleanliness, room comfort
Disliked: Staff & service
Can stay again but I hope to find a better option
They take 2 hours to get you a bottle of Water, so order a beer. It arrives faster

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
good choice for biz trip.
the hotel has very good location in center of the city, the room is quite quiet, and the breakfast is fine. a little bit unsatisfied for the service: i booked a single bed room, but get a 2-small-bed standard room without explain, it's 1 or 0.9 meter small bed......

8/10 Good

Garth, Dubai

Liked: Cleanliness, property conditions & facilities, room comfort
I have stayed at many hotels in Maputi and the VIP Grand hotel has become my regular destination over the last year for my business visits to Maputo. The accomadation is the best value for money you will get in this city. Service is friendly but slow and food is ok. There are a few good neighbourhood restaurants nearby.

8/10 Good

James, Washington , DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maputo stay
Staff is great, needs better internet , needs softer pillows, breakfast was under par for class of hotel

8/10 Good

Flor E., Pretoria

Liked: Cleanliness, property conditions & facilities, room comfort
Good enough, but can be better!
Shuttle service from airport good - must be booked in advance. Restaurant service a little slow, but staff are pleasant and helpful.

10/10 Excellent

Scott, Inhambane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will go back
I stayed in hotels in Maputo several times a year on business, and as I am on a budget, I don't stay at the 5 stars.... This was the best hotel I have stayed in and had the best nights sleep I think I have ever had in Maputo over the years. Part was the parking - I didn't worry about returning to my car in the morning and finding parts missing.

6/10 Okay

UHI, Johnannesburg

Almost there
The hotel was okay, but not great. The location is the best thing about it. Several small things show that the hotel is not quite what it aims to be. Paper numbers stuck to the wall indicate room numbers, the "shower" drains so slowly that the bath fills up while you are using it. I also had to go back to reception at least once a day as the room key stopped working. Breakfast is ample, but very greasy. Would still use the hotel again, mostly because of how close it is to everything.

2/10 Terrible

Mpiloane, Johannesburg

Disliked: Staff & service
VIP Maputo
My Stay was ok until I requested my invoice upon checking out which the hotel refused cause it is confidential. What i don't understand is why confidential when I'm the one making my bookings on this website. Hotel VIP Maputo refused to hand me an invoice that i paid for.

8/10 Good

Wayno42, Johannesburg, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay, but not 5 star.
We enjoyed the 1 night stay, friendly staff, clean room etc. However, we do not believe that this is a 5 star hotel according to International standards. Perhaps 4 star would be more appropriate. Overall, a pleasant stay nonetheless.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Very poor value for money. Never again
I stayed 7 nights at this supposedly 5-star hotel. A shuttle bus picked me up at the airport which was really nice and for free. Location is acceptable but far from perfect if u are doing business and consider that taxis are not cheap. Hotel infrastructure is just below average whereas rates are not. Reception area is spacious and well furnished. Swimming pool is rather small but correct as well as the poolside area. There is no fitness room. Breakfast is acceptable but less than average for a 5*. Bar is ok. Restaurant is a no-no-no. Inedible food. Don't even try it!! Rooms are comfortable and bathrooms are rather small but still acceptable. But rooms are not properly isolated so they are noisy. A/C is good but noisy. Reception staff is professional but not friendly at all. Service in general is UNFRIENDLY and staff will never go the extra mile. Waiters would not even say "Good morning" to their guests. Room service took 45 minutes to bring sparkling water and ice. The free internet service is TERRIBLE and goes at turtle speed (0.06 Mbps download) Unfortunately I had booked through Expedia and had to pay my 7 nights in advance (big mistake) Otherwise I'd walked away. So all in all, a VERY BAD EXPERIENCE with VERY POOR VALUE FOR MONEY. So walk away from this hotel unless everything else is fully booked. Will not recommend it and I'll never come back. Room Tip: Avoid rooms facing the street