2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Hotel Marina Puerto Dorado

3 out of 5
Hotel Marina Puerto Dorado
Av. Lazaro Cardenas # 101, Col. Las Brisas, Manzanillo, COL

Reviews

6.0
Rating 10 - Excellent. 8 out of 67 reviews" "
Rating 8 - Good. 14 out of 67 reviews" "
Rating 6 - Okay. 22 out of 67 reviews" "
Rating 4 - Poor. 13 out of 67 reviews" "
Rating 2 - Terrible. 10 out of 67 reviews" "

6.0/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

5.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

isaias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Equipo Marina Puerto Dorado on 24 Jan 2024
Muchas gracias Isaias por elegirnos para tu estancia en Manzanillo.Te esperamos pronto!

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that the beach is so close. I also like that is not closed off, so I can see other vendors. The whole crew is really nice and friendly. It's not a fancy hotel, but we were mostly at the beach, so we don't mind it.
Stayed 1 night in May 2022

2/10 Terrible

Francisco Javier

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unaceptable
Stayed 1 night in Feb 2022

6/10 Okay

Edwin

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
their food is excellent and waiter’s were very nice and helpful!
Stayed 1 night in Feb 2022

8/10 Good

Luis Angel

Travelled with family
.
Ambiente familiar, las habitaciones algo descuidadas, con goteras, poca variedad de comida en el restaurante pero está bien ya que hay pocas personas y el ambiente es relajante. Sólo hubiera esperado que fuera un poco más económico en cuanto al precio ya que por lo que pagué y lo que recibí me quedaron a deber
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good and staff very friendly
Stayed 4 nights in May 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice personnel good food good location, hotel needs remodeling but we had a great time
Stayed 3 nights in Feb 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check in, I was told I didn’t have reservations through Expedia, even though I did. Then I was told to come back at 1pm & I would have a room. The room was still not ready. I was not happy with check in, the room or food. Hotel is old, bed was hard as a brick & food was not good at all. NEVER AGAIN!!!!!!😡
Stayed 1 night in Dec 2019
Response from La Administración on 27 Feb 2020
Gracias por alojarse con nosotros su opinión es muy importante para mejoras continuas y abordar resolver los problemas

4/10 Poor

Rey

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Vero, Glendora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, the beach, the view, and the room. We had a great time with with the family.
Stayed 3 nights in Aug 2019

6/10 Okay

Luli

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was under construction and the beds we're very uncomfortable
Stayed 2 nights in Jul 2019
Response from :) on 6 Aug 2019
WE ARE IN CONSTANT REMODELING, TO OFFER A BETTER STAY. WE EXPECT YOUR VISIT COMING SOON

4/10 Poor

Chris

Travelled with group
Disliked: Property conditions & facilities
Hotel is too old. View is nice. Night time some noise.
Stayed 2 nights in Feb 2019
Response from :) on 7 Feb 2019
THANK YOU FOR YOUR COMMENTS, WE ARE WORKING ON THE REMODELING OF THE HOTEL. WE LOOK FORWARD TO YOUR VISIT

2/10 Terrible

Terry R., Michigan

Disliked: Cleanliness, property conditions & facilities, room comfort
This was a horrible experience!
Hotels.com booked this hotel for us, it was supposed to be an all inclusive, but the only thing it had was a restaurant. When we called hotels.com we got the run around and then hung up on by a supervisor! Since we were in Mexico we had no way of contacting hotels.com except through the front desk since the hotel didn't have wifi, and then to have hotels.com not care and hang up on us was outrageous. I would not recommend either the hotel, or hotels.com since they don't care about there customers!Hotels.com should be ashamed to recommend a hotel like that!

6/10 Okay

jm, chapala

Liked: Staff & service
older hotel on the beach
this is an older hotel ,there might have been 10 other people staying there so the all inclusive food was a choise of two things,what I had was good and there was lots of things to drink.Air conditioning in both bedrooms worked well.I think I over paid,but if you had to put a lot people in here you could.I was only there one night.

6/10 Okay

Dancingjo, Edmonton, AB, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two weeks of quiet time
In the two weeks we were there the hotels staff was very good to us. We were the only Canadians there at the time and the only ones during the week at times. We had good bus connections from the hotel but there was no place close to walk to or eat. The buffet was not opend most of the time and we had to choose from the menu and variety was not much if you didn't know spanish. It is an ideal place for someone who just wants to relax and not go anywhere. The office supplied bottle water but you had to ask for it. No washcloths, so bring your own. I would stay there again if there were no other places to stay.

4/10 Poor

TIB, Arizona, USA

Disliked: Staff & service, property conditions & facilities
CAUTION
THE JACUZZI WAS NOT WORKING, AND THEY DIDN'T SEEM TO CARE. WE TALKED TO ONE OF THE MAINTENANCE MEN, AND HE SAID HE HAD BEEN THERE 3 MONTHS AND IT HADN'T BEEN WORKING SINCE HE HAD BEEN THERE. THE FIRST ROOM WE HAD WAS NOT GOOD AT ALL. LUCKILY THE A/C IN THE MASTER BEDROOM DID NOT WORK, SO THEY PUT US IN A BETTER ROOM. THE ONLY PROBLEM WAS IT WAS ON THE 3RD FLOOR. THE FOOD WAS GOOD, BUT THE OVERALL CONDITION OF THE HOTEL WAS NOT VERY GOOD. IT NEEDED A PAINT JOB BAD.

2/10 Terrible

Carlos, Santa Catarina

Disliked: Cleanliness, property conditions & facilities
Muy feo el hotel, ni ganas me dieron de hospedarme ahí.. solo con verlo mejor me fui
Stayed 1 night in Apr 2024

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Mantenimiento y pintura en instalaciones
Stayed 1 night in Apr 2024
Response from Equipo Marina Pto Dorado on 15 Apr 2024
Hola EduardoGracias por quedarte con nosotros!Estamos trabajando en los arreglos que mencionas.Gracias!

4/10 Poor

Luis, Autlán de Navarro

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
La comida era lo único bueno, el hotel no tarda en caerse
Stayed 2 nights in Apr 2024
Response from Equipo Marina Pto Dorado on 15 Apr 2024
Hola Luis!Gracias por elegirnos para tu estancia en Manzanillo!Estamos poniendo manos a la obra para mejorar!

6/10 Okay

Rosa

Disliked: Cleanliness
Colchon muy viejo, pared sucia, closet y muebles muy deteriorados, agua de la alberca muy fria Por el precio que pagué realmente esperaba otra cosa.
Stayed 2 nights in Jan 2024
Response from Equipo Marina Puerto Dorado on 23 Feb 2024
Hola Rosa, buenas tardesTe agradecemos tus observaciones, nos sirven para mejorar y hacer que sus estancias sean 100% placenteras.

6/10 Okay

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio. Solo dejo mucho a desear que no se me realizara el cobro a meses como lo marcaba la pagina.
Stayed 2 nights in Aug 2023

6/10 Okay

JUAN JOSE

Travelled with family and small children
Liked: Cleanliness, staff & service
Solo tuve dos inconvenientes, la señora de los snacks era muy grosera y le pedias algo y decía que te las ibas a acabar lo que estaba haciendo, el segundo inconveniente fue que me robaron dinero del hotel, no se me perdió, abrieron mi cartera y sacaron mis tarjetas y la ropa, quedaron en llamarme pero nunca lo hicieron, no quiero que me devuelvan nada, pero por compromiso aunque sea esperaba la llamada.
Stayed 3 nights in Aug 2023

8/10 Good

Octavio

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

4/10 Poor

Tatey Dejanira

Liked: Staff & service
Disliked: Property conditions & facilities
Le falta mucho mantenimiento a las instalaciones, closets sin puertas, muebles en mal estado, sin enjertos, hormigas cucarachas. La playa y el mar estaban muy sucios con basura. Pocas opciones en alimentos pero buena. El personal muy diligente y atento.
Stayed 2 nights in Jul 2023

6/10 Okay

Guillermo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
En el baño en cespol de una regadera no se iba el agua, quedaba acumulada, en el wc le bajabas y salia agua de la tasa en la parte de abajo, un ventilador no lo pude prender, y detalles puertas que parece abandonado, las bases de las camas y tablas dan aspecto que puedan tener chinces o algun insecto, baños manchado el cristal y el azulejo, la puerta de salida al balcon se atoraba, si le falta mantenimiento a la propiedad en general, para el precio.
Stayed 1 night in Jul 2023

10/10 Excellent

Marisol

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
El hotel está algo descuidado, el buffet no tiene variedad, lo bueno es que queda a pie de playa, el mar está muy tranquilo y te puedes meter, el personal es muy amable, cuenta con estacionamiento.
Stayed 1 night in Jun 2023

8/10 Good

Claudia

Travelled with family and small children
Liked: Cleanliness
Quise pagar extra a mi reservación el day pass de una persona y no me lo permitieron
Stayed 1 night in May 2023

8/10 Good

Erika Vanessa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Aceptable
Es un hotel familiar, el detalle es que está muy descuidado en su mantenimiento, puertas que no sirven, la cocineta que ofrecen está sin servicio, el jacuzzi no está caliente. En todo lo demás fue cómodo, la comida tiene buen sabor y el personal atiende bien.
Stayed 2 nights in Mar 2023

10/10 Excellent

Claudia

Stayed 1 night in Mar 2023

6/10 Okay

Diego

Liked: Cleanliness, staff & service
Tiene la mejor ubicación de la zona

8/10 Good

ALBERTO

6/10 Okay

Sandra

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Muy bonitas habitaciones pero sobre la comida, no había variedad y la que tenían no tenía buen sabor.

8/10 Good

Manuel

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
La ubicación buena, la propiedad algo descuidada, la atención fué buena y la comida poca variedad.
Stayed 1 night in Aug 2022

6/10 Okay

Virginia

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Decepción
Verdaderamente, esta en condiciones de deterioro, pesima limpieza, pesima atención, no medidas covid .
Stayed 2 nights in Dec 2021

6/10 Okay

KARLA

Travelled with partner
Disliked: Cleanliness
La vista es muy buena, el cuarto agradable pero descuidado al igual que las albercas y entorno general La comida es buena
Stayed 3 nights in Sep 2021

4/10 Poor

Juan Miguel

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
No vuelvo a reservar en ese hotel
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE
Stayed 2 nights in May 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2021

6/10 Okay

AlbertoCervante, ixtlahuacan de los Membrillos, Jalisco

NO PUEDO OPINAR DE ALGO QUE NO CONOZCO, PORQUE SIETE DIAS ANTES DE MI RESERVA, ENTRE A LA PAGINA DE SERVICIO AL CLIENTE DE EXPEDIA Y GENERE UN CAMBIO DE FECHA DEL 8 AL 10 DE JULIO DEL 2020 MOTIVADO POR LA CRISIS DEL CORONAVIRUS, EL TRAMITE SE GENERO CON EXITO. SIN EMBARGO ME ESTAN LLEGANDO ESTOS MENSAJES PIDIENDOME MI OPINION SOBRE EL HOTEL, COMO SI HUBIESE VIAJADO AL MISMO. CREO QUE MEREZCO SE TOMEN LA ATENCION DE EXPLICARME QUE FUE LO QUE SUCEDIO CON MI CAMBIO DE FECHA. YO SOLO ESTOY ESPERANDO LACONFIRMACION DEL HOTEL DE QUE NO REALIZARON LOS CAMBIOS PARA HACER PUBLICA Y LEGAL MI INCONFORMIDAD.
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Lo que no me gusto fue que la primera noche no aplico la reserva y tubimos que pasar en una habitacion muy descuidada
Stayed 3 nights in Jan 2020
Response from La Administración on 27 Feb 2020
Gracias por alojarse con nosotros su opinión es muy importante para mejoras

10/10 Excellent

Jorge Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grandioso
Excelente experiencia
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
las habitaciones están un poco descuidadas y poca higiene. mi esposo salio todo en ronchado de la cama donde se acosto y solo fueron 2 horas el personal muy amable
Stayed 2 nights in Oct 2019
Response from :) on 15 Oct 2019
En seguida atenderemos el problema

2/10 Terrible

Fatima, Lousiana

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
El hotel no se parece ni en lo mas minimo a las fotografias que se muestran el la pagina y mucho menos las habitaciones estan a medio terminar el Buffet muy escaso insisto nada que ver con la imagenes que muestran pesimas vacasiones
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La comida es variada me gusto no me gusto que en la cena hacen los juegos y variedad en el comedor y es mucho ruido un día nos apagaron la luz para la variedad y no podíamos ver el bufé no es buena la limpieza en general la playa está muy bien el chico del bar se esmera en preparar las bebidas bien por el
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Los empliados son muy amables y la playa muy limpia. La comida deliciosa. El establecimiento no es muy lujoso pero es suficiente para disfrutar unas vacasiones con tu familia y pasarla bien.
Stayed 2 nights in Jul 2019
Response from :) on 8 Aug 2019
ES UN GUSTO ATENDERLE COMO USTED SE LO MERECE, ESPERAMOS SU PRONTA VISITA. GRACIAS

6/10 Okay

José, Zapopan Jalisco

Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Me cobraron una toalla sin justificación, no me entregaron físicamente el cuarto pero al final dijeron faltaba una toalla
Stayed 2 nights in Mar 2019

4/10 Poor

aida

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Instalaciones no completas y limitado el snack en horario y comida
Stayed 2 nights in Jan 2019
Response from :) on 9 Jan 2019
Buenos días,muchas gracias por su comentario trabajaremos en conjunto para mejorar la variedad y también ampliar el horario.

2/10 Terrible

Verified traveller

Stayed 2 nights in Dec 2018
Response from :) on 9 Jan 2019
ok

2/10 Terrible

Guadalupe

El hotel es pesimo, el agua caliente en el bano dura 3 minutos, estuvimos 4 dias 3 noches y ningun dia cambiaron las sábanas, o hicieron el aseo. la verdad jamas volveria a ese hotel ni aunque me pagaran.
Stayed 3 nights in Nov 2018
Response from :) on 29 Nov 2018
Estimado huesped , estaremos trabajando a diario para mejorar la calidad del servicio a cuartos y de todo en general.