Outdoor pool, pool umbrellas
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Reviews of Sulo Riviera Hotel

3.5 out of 5
Sulo Riviera Hotel
Matalino Road Diliman, Quezon City, National Capital Region

Reviews

7.0

Good

Rating 10 - Excellent. 42 out of 222 reviews" "
Rating 8 - Good. 82 out of 222 reviews" "
Rating 6 - Okay. 57 out of 222 reviews" "
Rating 4 - Poor. 22 out of 222 reviews" "
Rating 2 - Terrible. 19 out of 222 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property at an excellent price. Great stay in every way.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2020

8/10 Good

Natalie, San Diego, CA

We were not able to stay at this hotel because our vacation was cut short by an erupting volcano. We had failed to cancel and did not check in. The hotel's policy was no refunds on cancellation. But because we didn't check in, they categorized our reservation as a "no show" and only charged us for one night instead of 6. I appreciated that.
Stayed 6 nights in Jan 2020

2/10 Terrible

Irene

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
I had the most unpleasant & terrible experience at Sulo Hotel. I regret that I stayed here & chose this instead of checking in at one of the hotels around resorts world as I originally planned. I have been living abroad for 30 years now and opted to stay around the area where I grew up in & went to school. I stayed there from Jan 8 to Jan 12 & after already checking out, literally hopping in to our car when I was stopped because they said a towel was missing from one of the rooms I have stayed in. I don’t really want to think about this again but it was the most horrible experience I’ve had! The front desk asked me to pay 900pesos!!! First of all, I did not take any of your towels, they looked old and not clean & what would I do with those - I left a lot of stuff to my family because of my excess baggages! I have tipped workers around and to be treated like this was bad! Why was I asked after checking out when you said the towel was lost a day or so before I checked out. Obviously, it was a mistake on your part! It was a very disappointing stay. I deeply regret staying & checking in for 4 days in my rare vacation to the Philippines. Owner, Manager, please brief your staff, from concierge to front desk to housekeeping- I thought & spoke highly of your place and it was ruined just because of a towel! Come on now, I give hundreds of towels away when I go on vacation to our homeland. You guys ruined my stay, my family’s stay. What a horrible, horrible unimaginable experience!
Stayed 2 nights in Jan 2020

8/10 Good

Leo, Lombard, IL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was close to restaurants, shopping and spa
Stayed 1 night in Jan 2020

8/10 Good

Blefourie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
Great service from staff. The only problem was there were some bugs in the room. We asked them to spray the room and we still found some bugs around.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No bacon, I asked why they said because swine flu. But I checked into Seda next day and they had lots of bacon. Strange. Hotel was kept up well staff nice, menu didn’t have available most the choices. Every thing I tried to order they were out. But the servers were great.
Stayed 4 nights in Dec 2019

8/10 Good

Rix

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay . Perfect location
This property is were we actually held our wedding prep so we are so enthusiastic to come back now with our kids. the place is quite old but i like the ambiance and the clean pool. choices on foods are good too.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
This facility has been around since the 60’s and was very popular back then. It’s a full service hotel and the staff are just fabulous and friendly. It could use some refresher in the rooms and bathrooms which are all dated. Other than that I would stay in this hotel over and over again. It’s my home away from home.
Stayed 4 nights in Dec 2019

2/10 Terrible

Alma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel needs total improvement
Not so good, not a relaxing place coz too much noise on the events, the ambiance needs to be improved, the towel needs to be replaced it looks dirty, for me it's not recommendable...
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here 9 years ago and we loved it then so we decided to stay here again 9 years later. We loved our stay. Our room was great. Service and staff are impeccable. And the breakfast buffet was amazing! One thing is that compared from our last stay, you can tell that it’s been 9 years. Some upgrades, new coat of paint etc could really make this place more amazing. Overall, we enjoyed our stay.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My Experience in Sulo Riviera Hotel
All Staff's are very friendly and locality is very nice with ample restaurants around the hotel. Its not uncommon to find tiny cockroaches in buffet area, i found one in my food and stop eating from there after. Wifi signal is very week and most of the time wont connect. Few complaints made and no action taken. If you are on business trip, think before you book room in this hotel. I won't book this hotel on my next trip.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from ACueva, Manager on 11 Oct 2019
Thank you for taking time in giving us your feedback during your recent stay at The Sulo Riviera. We hope to welcome you soon!

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Towels old. .......... ..........nothing more Nothing more
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Closeness to the Heart Center & politeness of the staff
Stayed 3 nights in Aug 2019
Response from Aura on 11 Sept 2019
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and looking forward for having you again as a guest.

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Aura on 11 Sept 2019
Thank you for giving us a perfect rating. Looking forward to welcoming you back soon!

2/10 Terrible

Gwendolyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cafe is full Bed bugs!
I got bitten by bed bugs in the cafe several times. All the chairs seem to be full of bed bugs. My arms were full of bites!! They need to thrown all those chairs and burn. I’m glad the beds don’t have them but it can circulate thru people. This hotel cleanliness needs to be addressed.
Stayed 1 night in Jul 2019
Response from Aura on 11 Sept 2019
Thank you for taking the time to give us your feedback. While we enforce best management practices on pest control protocol this subject is not to be taken lightly and need to be acted on immediately. We apologize for this incident and rest assured that we have raised this complaint with the team so we can directly rectify the concern.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The food was delicious on the lunch buffet and the staff is very accommodating because we decided to celebrate my mother’s 81st birthday on this hotel.The only thing I’m not happy about is their shower stall. Very slippery and hard to turn the knob for the hot and cold water.There’s always room for improvement but the rest of my stay was good service.
Stayed 2 nights in Jul 2019
Response from Aura on 11 Sept 2019
We appreciate you taking time to provide us such feedback. Belated 81st birthday to your Mom. We are glad that you chose to celebrate such special occasion with us and how you were pleased with the service of our staff. Rest assured that we have raised the feedback that you shared to our Management team so that we can address your concern directly. Best regards and we hope to welcome you back at the hotel.

6/10 Okay

Lawrence

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2019
Response from Aura on 11 Sept 2019
Thank you for your review and for choosing our hotel. We hope you enjoyed your stay and we are looking forward of having you again as a guest in our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bath towels..
The hotel is already aged but well kept. Seems like the washrooms need reno. Staff in the front desk and entrance were all friendly and courteous. My only complaint are the towels. For a hotel like that, I was expecting more presentable towels. The bath towels which were supposed to be of white colour, were gray or off white now. I suggest some bleaching to be done. There’s a pool, looks nice but didnt go for a deep, maybe next time. There are a lot, as in a lot of restaurants and convenience stores like 7-eleven or mini stop in the area. Some of the restaurants are open 24hrs. However nothing else to see around if u are after sight seeing. Mostly hospitals in that area. And actually the reason why we stayed here was bcoz we hv a family member confined in one of the hospitals nearby, very convenient. Overall the stay was great. Lastly, may I also suggest to include some face towels in the bathroom amenities ansd maybe a hair dryer.
Stayed 1 night in Jul 2019

10/10 Excellent

Anthony, Los Angeles, California

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a reservation for 9 days but at check in they had me there for only one night. The Front Desk resolved this problem quickly though and I was able to stay 9 days. No microwave in room. TV a bit small. Coffee pot's cord was only 6 inches long and would not reach the counter from the socket. I had to hold it while it boiled the water. Everyone was courteous and polite and helpful. No bulk food items from outside allowed. Why not? What if I don't want to eat at the overpriced restaurant on the premises? Swimming pool was nice. Very conveniently located near lots of restaurants and hospital (which was the reason for my stay, only a five minute walk to hospital).
Stayed 9 nights in May 2019

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed with bad service
Very disappointed to see a good hotel service decline the last 2 years. Breakfast in the morning has changed to a lesser quality of food & bad service by the waiters The rooms need major remodeling the towels in the bathroom are old & dirty 1 per person No wash towels given I will staying somewhere else when visiting the Philippines
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sleep safe and sound. 24/7 Security in and out of the facility.
Stayed 4 nights in May 2019

4/10 Poor

Verified traveller

Stayed 1 night in May 2019
Response from ACueva, S&M Manager on 27 May 2019
Thank you for your review. We're apologize that your stay at the hotel was not up to par. this is very disappointing to hear, but we hope you give us another chance to make it up to you. We hope to be able to welcome you back on a return visit to Quezon City.

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Not a bad place but will never be my first choice
I stayed here when I visited the Philippines for 5 days, breakfast was good, room was so-so, I asked to change my room because of some black mold in the bathroom, the front desk was a little extra and wanted to charge me 5,000 pesos additional for hiring a private makeup artist to go to our room to prep us for an event. they were respectful but it just felt a little awkward with them because they have issues when you have visitors. Will definitely not book here ever. I preferred my stay at Hotel Jen in their executive suite. It was way worth it. I almost upgraded my room just to get a better bathroom but the pricing was just ridiculous. Thank you though to hotels.com for giving me a better pricing (exclusive pricing for members) because I wouldn't want to spend more with them after the weird treatment I received from them.
Stayed 2 nights in Apr 2019
Response from ACueva on 16 May 2019
We appreciate you taking time to provide us such a detailed feedback about your stay. We apologise that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to concern departments. We do hope you give us another chance as we will definitely improve our services.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff are friendly and accommodating. Food is delicious. However, bathroom amenities need to improve (hard towels, no hairblower, no face towel, etc.). Also cleanliness need to improve. There were little cockroaches in the room during our last night.
Stayed 5 nights in Apr 2019
Response from ACueva on 16 May 2019
Thank you for your candid feedback. We truly appreciate your kind words about our staff. It’s definitely a boost for us every time we hear positive reviews such as this. However, we are sad to hear that you were not satisfied with some services. Please note that this information has been passed on to our concerned department. Despite this, we hope to be able to welcome you back in our hotel.

8/10 Good

Stephen, Jalan Werkudara

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice spot. But eat out
Nice hotel but a bit run down and price for meals and drinks was excessive. Especially when you can buy meals and drinks 50 metres from the hotel for local prices. Its clean and staff are lovely
Stayed 1 night in Apr 2019
Response from ACueva on 16 May 2019
Thank you for taking the time to give us your feedback about your stay at our hotel. Our lively neighborhood is what makes our location attractive to travelers. Our rates are comparable to similar hotels in the area, as we feel we provide some of the best value because of our prime location and personal service standards. We’re sorry that this was not your impression this time around. We truly appreciate your kind words about our staff. It’s definitely a boost for us every time we hear positive reviews such as this. Best regards and we hope to welcome you back at the hotel.

6/10 Okay

GuiaTrinidad, Singapore

Travelled with family
Space was too small, food is super expensive, facilities are quite old
Stayed 1 night in Nov 2018
Response from ACueva on 17 May 2019
Thank you for taking time to write us a review during your recent stay. We do advertise our room sizes on our website, and its sizes are matching with the standards of any first class hotels in the area. We greatly appreciate your comment about aspects of the room that need updating. The management will soon implement upgrades so we can continually offer a well-maintained and comfortable atmosphere. Best regards and we hope to welcome you back at the hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and accommodating especially the Jay, the Bellhop, and Derrick who works in the hotel's cafe. The room was a little worn down, but otherwise very roomy and clean.
Stayed 9 nights in Apr 2019
Response from ACueva on 16 May 2019
Thank you very much for taking the time to give us a review during your recent stay with us. We truly appreciate your kind words about Jay and Derrick. It’s definitely a boost for us every time we hear positive reviews such as this. Rest assured that we have raised the feedback that you shared to our Management team so that we can address your concern directly. Best regards and we hope to welcome you back at the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019
Response from ACueva on 16 May 2019
Thank you for taking time to review our hotel. We look forward to welcoming you back to the hotel in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Mar 2019
Response from ACueva on 16 May 2019
Thank you for taking time to review our hotel. Your patronage is truly appreciated and we look forward to welcoming you back in the near future.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good value for - shame swimming pool out of action
Very good value for money, one of the best (Australian) red wines ever had and LOVED the chocolate brownies with meringue ontop for breakfast. Slight bitter taste in mouth from staff constantly stating I had not paid for things, even though I had. Chose it as close to Philippine Heart Centre and my Dads triple bypass surgery but dismayed to find no outside loungers and swimming pool under reconstruction - one of the reasons I booked it.
Stayed 6 nights in Mar 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is a very old hotel needs a update and some strong cleaning the pool had mold all over the walls terrible
Stayed 2 nights in Feb 2019
Response from ACueva on 31 Mar 2019
Dear Guest, Thank you for taking time to write us a review during your recent stay. We are in deep regret and we sincerely apologize that your stay fell short of expectations. Our swimming pool is already schedule for some rehabilitation that will enhance the use of the pool, but please know the management is committed to ensuring our facilities are well maintained and functional to experience by our valued guests. Rest assured that your feedback is well noted and it will help us in improving our facilities and services further.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
What I like with this property is that the staff are all friendly, polite and accommodating. The location is superb and the food is excellent, the free breakfast is good. What I don’t like with the property is that it is so old and needs renovation. The bathroom has moulds and the room smells “mouldy”. The TV is so small maybe around 15 inches and wifi is so slow.
Stayed 2 nights in Jan 2019
Response from ACueva on 6 Feb 2019
Thank you very much for taking the time to give us a review during your recent stay with us. Thank you for your kind comments about our location and food offerings. We truly appreciate your kind words about our staff. It’s definitely a boost for us every time we hear positive reviews such as this. However, we apologize for the intermittent wifi connection, mould and other concerns. Rest assured that we have raised each of the feedback that you shared to our Management team so that we can address your concern directly. Best regards and we hope to welcome you back at the hotel.

6/10 Okay

Verified traveller

Liked: Room comfort
expensive, outdated
mediocre for the price paid; the reason for the price is its location. reception wasn't that accommodating.
Stayed 3 nights in Nov 2018
Response from ACueva on 20 Feb 2019
Dear Guest, Thank you for taking time to share your review for the hotel. While we are pleased to hear that you find our location to your liking, we apologize that you felt rude behaviour from our staff. You can rest assured this issue will be looked into to avoid recurrence

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from ACueva on 6 Feb 2019
Dear Guest, Thank you for taking time to review. We truly appreciate your business and your trust in us. We look forward to welcoming you back to the hotel in the near future.

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
had to change room 3 times. 1st was the original room. no hot water 2nd room after taking shower noticed that there was no airconditioning (broken). followed up in front desk. front desk was slow, had to go directly to front desk and wait for 15 mins. front desk manager had to talk to me to apologise. moved to another room. really had an unpleasant experience there. staff was disappointing and lacking of proper customer service
Stayed 2 nights in Dec 2018
Response from Acueva on 18 Feb 2019
We are thankful for your constructive review following your recent stay. We apologize for your unpleasant experience that you have to transfer several times just to have the ideal hotel accommodation. This matter has been communicated to our Housekeeping. We are sorry that you felt disappointing behaviour from our staff, you can rest assured that this issue will be looked into in order to avoid recurrence. We appreciate your feedback as it enables us to improve our standards.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2018
Response from ACueva on 6 Feb 2019
Dear Guest, Thank you for taking time to review. We truly appreciate your business and your trust in us. We look forward to welcoming you back to the hotel in the near future.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

Juvy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2018
Response from ACueva, Manager on 21 Nov 2018
Thank you for giving us a perfect rating. I am sure or entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to welcome you back again soon!

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel
Staff was great. Room cleanliness is very good. Food at the Restaurant is not so great in my opinion. Ease of access to major places is good. Atmosphere is very friendly.
Stayed 14 nights in Nov 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Opening any occupied room for any purposes without asking permission from the current occupants is indeed a severe offense and unacceptable. Experiencing such thing is really unforgettable.
Stayed 2 nights in Nov 2018
Response from ACueva, Manager on 21 Nov 2018
We sincerely apologize for the inconvenience that occurred during your stay. Rest assured that proper actions will be done on our part to better improve our service. We hope that this incident will not deter you from staying with us again as we look forward to an opportunity to make it up to you. Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from ACueva, Manager on 21 Nov 2018
Thank you for your review and for choosing our hotel. We are looking forward to having you again as guest in our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from ACueva, Manger on 21 Nov 2018
Thank you for your review and for choosing our hotel. We are looking forward to having you again as guest in our hotel.

4/10 Poor

Robste

Liked: Staff & service, property conditions & facilities, room comfort
NO comment
The shower drain clogs...disgusting when shower.....no hair dryer...parking in secure dirt lot. The room have a strong floral/room fragrance that you wonder why is it so strong and last during the duration of the stay that started to make us sneeze and itchy. I think they are covering some musky odor that made us uncomfortable coz we inhaled it yet covered.up wth a fragrant smell.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from ACueva on 12 Oct 2018
Thank you very much for taking the time to give a review during your recent stay with us. Thank you for your perfect rating. We truly appreciate it.

8/10 Good

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed it, nice and clean place but the television is so small.
Stayed 1 night in Sep 2018
Response from ACueva on 12 Oct 2018
Thank you very much for taking the time to give a review during your recent stay with us. Your point about having a bigger flat screen TVs in the bedrooms is very valid and we are currently undergoing an upgrade of our TV system. We hope to welcome you back at The Sulo Riviera.