Standard Room, 2 Single Beds (High Floor)
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Reviews of Holiday Inn Manila Galleria, an IHG Hotel

4 out of 5
Holiday Inn Manila Galleria, an IHG Hotel
1 Asia Development Bank Avenue, Ortigas Center, Pasig, Manila

Reviews

8.2

Very good

Rating 10 - Excellent. 345 out of 913 reviews" "
Rating 8 - Good. 368 out of 913 reviews" "
Rating 6 - Okay. 119 out of 913 reviews" "
Rating 4 - Poor. 51 out of 913 reviews" "
Rating 2 - Terrible. 30 out of 913 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Customer Service! Very Convenient
Stayed 2 nights in May 2024

10/10 Excellent

jeong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staffs were very nice, convenience for shopping and breakfast was a great.
Stayed 3 nights in May 2024

10/10 Excellent

Paulo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and service very good
Stayed 2 nights in May 2024

8/10 Good

casvel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

How Sing

Liked: Cleanliness, staff & service, property conditions & facilities
Overall ok
Stayed 1 night in May 2024

8/10 Good

Radiodiscounters

Liked: Cleanliness
Attached to a mall
Stayed 2 nights in May 2024

6/10 Okay

rowena

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very old, air conditioning not working properly. Very limited staff on check in area, need to wait an hour just to get checked in.
Stayed 4 nights in May 2024

10/10 Excellent

Emma, Burbank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to shopping area
Stayed 1 night in Jan 2024

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

myla

I am truly disappointed with my stay in this hotel. I was given a room with an a/c problem and a tv that is broken! after I reported both issues shortly after checking in (talked to operator couple times and front desk ) maintenance person arrived 40mn after to check and indeed both weren't working! hour after, manager showed up started questioning me what happened with the tv?? I explained the problem numerous time that both weren't working when I turned them on when I got in the room, in fact the bellman who helped us adjusted the a/c but I was really uncomfortable so I called it in. Anyway, I felt that they were doubting me, they said tv was working with no issues (per their maintenance) after last guest, ofcourse it sounded not right to me, instead of a relaxing stay this turned out to be NIGHTMARE! being questioned many times for something I have nothing to do with is so wrong and annoying, IF THE MAINTENANCE WOULD HAVE CAME RIGHT AWAY AFTER I REPORTED ISSUES I WILL NEVER BE IN THIS STRESSFUL ANNOYING SITUATION I would never be questioned over and over and will never felt offended, unwelcome/avoided and was transferred to another hotel instead which was okay but still....I understand they are "investigating" but it sounded somewhat like I was the one to blame when they said that theres no reported issues before I checked in! They should never say such thing until "investigation" is over and finalized?? therefore guest will never feel like a suspect!
Stayed 1 night in Apr 2024

10/10 Excellent

Reuben Gershom Jr, MARKHAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor access to mall...so convenient especially during super hot summer ☀️
Stayed 3 nights in Apr 2024

2/10 Terrible

myla

I am truly disappointed with my stay in this hotel. I was given a room with an a/c problem and a tv that is broken! after I reported both issues shortly after checking in (talked to operator couple times and front desk ) maintenance person arrived 40mn after to check and indeed both weren't working! hour after, manager showed up started questioning me what happened with the tv?? I explained the problem numerous time that both weren't working when I turned them on when I got in the room, in fact the bellman who helped us adjusted the a/c but I was really uncomfortable so I called it in. Anyway, I felt that they were doubting me, they said tv was working with no issues (per their maintenance) after last guest, ofcourse it sounded not right to me, instead of a relaxing stay this turned out to be NIGHTMARE! being questioned many times for something I have nothing to do with is so wrong and annoying, IF THE MAINTENANCE WOULD HAVE CAME RIGHT AWAY AFTER I REPORTED ISSUES I WILL NEVER BE IN THIS STRESSFUL ANNOYING SITUATION I would never be questioned over and over and will never felt offended, unwelcome/avoided and was transferred to another hotel instead which was okay but still....I understand they are "investigating" but it sounded somewhat like I was the one to blame when they said that theres no reported issues before I checked in! They should never say such thing until "investigation" is over and finalized?? therefore guest will never feel like a suspect!
Stayed 3 nights in Apr 2024

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seamless checking in and out. Clean rooms and beddings. Mall is linked to the hotel, which is its main attraction. For improvement, the Lobby can add more feature because at the moment it is bare. It just doesn't do justice to what's inside. Although quilt cover is clean, I can tell that the inside layer is old and grey, and balling in some areas (shine it through the light). This is case in some hotels, big names too. Staff needs to be trained to tell if pillows or quilts need to be replaced. I definitely will stay again.
Stayed 7 nights in Apr 2024

4/10 Poor

mylene

Disliked: Property conditions & facilities
I wish to remember not to stay in holiday Inn Galleria anymore everytime i visit Philippines
Stayed 2 nights in Apr 2024

4/10 Poor

mylene

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Connected to the mall, i dont have to be stuck in traffic if need to shop and eat
Stayed 1 night in Apr 2024

2/10 Terrible

Wilson

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Old hotel trying hard to look new. Room aircon was not working properly, called twice and nobody came. Room has an old carpet smell. Avoid staying here.
Stayed 3 nights in Apr 2024

10/10 Excellent

jeong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staffs are very kind and very clean place. It was very convenience walkable shopping area
Stayed 3 nights in Apr 2024

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
The only problem this visit was getting house keeping and room service….After many telephone requests….no responses. Had to go down halls and find the carts for items….Also aircon in one room not working ….Next day and multiple complaints new room assigned. But the manager did not charge and all staff encountered were very kind and professional. Have stayed multiple times for the past 4 years and highly recommend this resort….No place is perfect but they really try.
Stayed 2 nights in Apr 2024

10/10 Excellent

MOHIT

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Apr 2024

10/10 Excellent

Sally, Cottonwood

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not know if I could say enough good things about this place. It was immaculate, quiet, the staff was attentive to every need, room service and laundry were great. Easy access to the mall, lots of place to eat, taxi out front, help with GRAB. I would come back here any time. It was pleasant from the check in to leaving...and the front desk knew my name after 1 time down!
Stayed 8 nights in Apr 2024

10/10 Excellent

Eddie

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
good place for business meetings
Stayed 1 night in Mar 2024

10/10 Excellent

Beverly

Travelled with partner
Liked: Amenities
Staff were all great and the location is perfect for us.
Stayed 3 nights in Mar 2024

8/10 Good

Omer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the hotel staffs are very courteous! Breakfast were great! The room is so so but can manage Getting into the parking garage is the worst! Traffic is horrible! But highly recommend the hotel!
Stayed 2 nights in Mar 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent employees and customers service

10/10 Excellent

myla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Joanne

Lobby smell bad. Elevator wait longer and the room is not so clean specially the mirrors. Towels are not enough and no wash cloth
Stayed 1 night in Mar 2024

10/10 Excellent

Guillerma Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very pleasant and helpful. Lobby and room has some kind of odorous smell. Toilet and sink clogged after first use. Four people checked in one room but there’s only two towels and washcloths. Breakfast food is excellent! Staff very excellent!
Stayed 1 night in Feb 2024

8/10 Good

Jomer

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Teddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms with comfortable beds. The staff is so nice and helpful and they upgraded me to a suite when they had the availability. Bar one on the third floor has really great wine and the staff there is also amazing. Direct access to the mall that has every type of service you could need at much lower prices than the US. I would definitely stay here again
Stayed 1 night in Feb 2024

8/10 Good

Josephine

Travelled with family
Liked: Cleanliness, property conditions & facilities
The location is so convenient. A walkway to Robinson Galleria and SM Mega Mall few minutes walk. The staff are courteous and helpful.
Stayed 3 nights in Feb 2024

6/10 Okay

Romeo

Stayed 2 nights in Feb 2024

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
20240219 Holiday Inn Stay
Staying in Holiday Inn is very cost and time efficient for us since everything you need is accessible.
Stayed 1 night in Feb 2024

8/10 Good

Clifford

Travelled with family
Connected to the mall. Very convenient.
Stayed 3 nights in Feb 2024

6/10 Okay

Ana

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Amrette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff
Stayed 4 nights in Feb 2024

8/10 Good

Ron

Travelled with partner
Liked: Amenities
The property was a typical Holiday Inn. A good stay with many amenities. Breakfast Buffet was outstanding. Request from the front desk were nevertheless prompt. My partner and I stayed in a 2-room suite. I had an issue with the manager who was going to charge me extra when my daughter and niece came to visit for 2 nights. She ended up not charging me but only after a raised a fuss. My stay was for one week. I stay at a Holiday Inn every year when I’m in Manila and had never had this problem.
Stayed 6 nights in Feb 2024

10/10 Excellent

eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night staff very accommodating even it was a last minute reservation and given an upgrade due to booked bigger bed not available. Very happy with the room
Stayed 1 night in Feb 2024

10/10 Excellent

Ali

Liked: Cleanliness, property conditions & facilities
The property was clean, nice, dining and shopping was not a problem very convenient and accessible to all we needed. I will be booking here again whenever we will be in vacation.
Stayed 1 night in Dec 2023

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, easy access to shopping and transportation. Very good buffet breakfast. Highly recommended.
Stayed 3 nights in Feb 2024

10/10 Excellent

Danica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paolo at the front desk was fantastic and courteous. He made our stay a great one. He was friendly and attentive! My only complaint was that it had a strong, maybe newly painted smell.
Stayed 1 night in Feb 2024

8/10 Good

Becky

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Ravi

Liked: Cleanliness
Disliked: Staff & service
Bad service and bad attitude.
Front office never responds to calls and when asked in person gives you vague excuses. My request for a late check out by an hour was denied. In addition the staff at the reception had smug attitude with fake smile. Exactly the opposite of what good service should be. I wouldn’t like to stay in this property again; definitely not with this kind of staff.
Stayed 4 nights in Jan 2024

2/10 Terrible

Maria Joanna

Disliked: Staff & service, property conditions & facilities, room comfort
Dishonest Front Office Receptionist
Despite their admitted previous knowledge, I was not informed upon check in that there was no working television in the room.
Stayed 1 night in Feb 2024

4/10 Poor

Maria Joanna

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Inefficient staff and Duty Manager
I checked in late on 1 February after a long journey from the UK. Before finally retiring, I turned the television on, only to find out there were no Channels availble to view. Thinking that it was a brief, temporary issue, I ignored it and went to sleep to prepare for what would be a busy day. I returned to the hotel later the next day only to find out TV service was still unavailable. I called reception and learnt that the person, Alexis, who had checked me in the previous night knew all along that there was a problem but did not inform me. I thought that was deceitful and an attempt to avoid complaints and the responsibility of offering an alternative to guests. I spoke to the Duty Manager as well, Kat Bernal who said to me that they merely wait for guests to report the problem to them! She had no response to the statement of the Reception Clerk that they were aware of the issue and yet proceeded to put me in a room where that amenity was not available.
Stayed 1 night in Jan 2024

6/10 Okay

Angel

Liked: Cleanliness
Stayed 20 nights in Jan 2024

2/10 Terrible

A.J. B.

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude and dishonest reservations supervisor. . .

8/10 Good

ROY

Stayed 2 nights in Jan 2024

10/10 Excellent

REYNALDO

Liked: Cleanliness, staff & service, property conditions & facilities
nice great stay!
Stayed 10 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Pasig
Great location, meets expectations, no concerns.
Stayed 7 nights in Jan 2024