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Reviews of Hotel Indigo Manchester - Victoria Station, an IHG Hotel

4 out of 5
Hotel Indigo Manchester - Victoria Station, an IHG Hotel
6 Todd Street, Manchester, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 719 out of 1001 reviews" "
Rating 8 - Good. 185 out of 1001 reviews" "
Rating 6 - Okay. 48 out of 1001 reviews" "
Rating 4 - Poor. 23 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sophie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel & lovely friendly staff!
Stayed 1 night in May 2024
Response from Sahar on 21 May 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Hotel Indigo. With Kind Regards, Sahar, Guest Service Manager.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sahar on 21 May 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Hotel Indigo. With Kind Regards, Sahar, Guest Service Manager.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for a city break in Manchester - everything is close by - lovely hotel, super clean, lovely rooms - would book again without hesitation.
Stayed 2 nights in May 2024
Response from Sahar on 20 May 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Hotel Indigo. With Kind Regards, Sahar, Guest Service Manager.

2/10 Terrible

Toribio

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Demasiado inflexibles con su política de reservas, llamamos 2 horas tarde; nos dieron esperanzas de solución, pasando la responsabilidad a expedia, llamamos a expedia y luego de pelotearnos 2 dias entre el hotel y expedia nos dijeron que no procedía, nunca mas expedia, nunca mas indigo
Stayed 1 night in May 2024
Response from Sahar on 6 May 2024
Demasiado inflexibles con su política de reservas, llamamos 2 horas tarde; nos dieron esperanzas de solución, pasando la responsabilidad a expedia, llamamos a expedia y luego de pelotearnos 2 dias entre el hotel y expedia nos dijeron que no procedía, nunca mas expedia, nunca mas indigo

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for Victoria station and great breakfast choice. friendly staff and clean rooms. cannot fault.
Stayed 1 night in Apr 2024
Response from Jay V. on 2 May 2024
Dear David, Thank you for taking the time to share your valuable feedback regarding your recent stay at Indigo Manchester Victoria Hotel.We are delighted to know that you enjoyed your stay with us and that our location, comfortable rooms and Breakfast made your stay experience more memorable.We look forward to welcoming you back where a warm welcome will await you.Kind Regards Jay V. Guest Service Manager

8/10 Good

Steven Joel

Travelled with partner
Conveniently located. Very small shower. I would have liked breakfast to be included.
Stayed 3 nights in Apr 2024
Response from Sahar on 6 May 2024
Thank you for your lovely feedback. We look forward to welcoming you in the near future. I will for sure pass your kind comments onto the rest of the staff. With Kind Regards, Sahar, Guest Service Manager.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality stay for the price. Gave us a free late checkout because of the marathon. Very appreciated as meant i could come back and shower after the race
Stayed 1 night in Apr 2024
Response from Sahar on 18 Apr 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Hotel Indigo. With Kind Regards, Sahar, Guest Service Manager.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel
Stayed 1 night in Apr 2024
Response from Sahar on 18 Apr 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Hotel Indigo. With Kind Regards, Sahar, Guest Service Manager.

10/10 Excellent

Yousef

Stayed 1 night in Apr 2024
Response from Jay V. on 2 May 2024
Dear Yousef,Thank you for taking the time to share your valuable feedback regarding your recent stay at Indigo Manchester Victoria Hotel.We are delighted to know that you enjoyed your stay with us and that our location and comfortable rooms made your stay experience more memorable.We look forward to welcoming you back where a warm welcome will await you.Kind Regards Jay V. Guest Service Manager

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a little slow. Rooms are a good size and tastefully decorated. The bed was comfortable and the bathroom with shower was very good. Breakfast was rather expensive but the full english was very good. Also good selection from cereals and cold buffet. Service was friendly and efficient.
Stayed 1 night in Mar 2024
Response from Sahar on 30 Mar 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. With Kind Regards, Sahar. Guest Service Manager.

8/10 Good

Fayola

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Gorgeous property
Stayed 4 nights in Mar 2024
Response from Sahar on 28 Mar 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Hotel Indigo. With Kind Regards, Sahar, Guest Service Manager.

10/10 Excellent

Wai Yung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and stylish room
Stayed 1 night in Mar 2024
Response from Sahar on 27 Mar 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. With Kind Regards, Sahar. Guest Service Manager.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location for ao arena and shopping superb staff amazing friendly helpful rooms clean and comfortable beds would highly recommended
Stayed 1 night in Mar 2024
Response from Sahar on 13 Mar 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. With Kind Regards, Sahar. Guest Service Manager.

10/10 Excellent

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was so comfortable. Very Clean and quiet. Location was perfect for what we needed to do while in Manchester. Front desk check-in on 02 Mar 24 was great. Mo did a fine job of welcoming us to the hotel and getting us checked in after a long flight. Breakfast was very good and service was excellent.
Stayed 4 nights in Mar 2024
Response from Sahar on 12 Mar 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Hotel Indigo. With Kind Regards, Sahar, Guest Service Manager.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sahar on 12 Mar 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Hotel Indigo. With Kind Regards, Sahar, Guest Service Manager.

10/10 Excellent

Peter

Stayed 1 night in Mar 2024
Response from Sahar on 26 Mar 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. With Kind Regards, Sahar. Guest Service Manager.

10/10 Excellent

Katrina

Response from Sahar on 5 Mar 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Hotel Indigo. With Kind Regards, Sahar, Guest Service Manager.

6/10 Okay

marco

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Sahar on 26 Feb 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Hotel Indigo. With Kind Regards, Sahar, Guest Service Manager.

10/10 Excellent

Archie

Stayed 1 night in Feb 2024
Response from Sahar on 22 Feb 2024
Thank you very much for taking the time to share your comments about your recent stay. Guest comments are always very important to us to improve upon the standard of service and facilities we offer. We shall look forward to welcoming you back to our property in the future. With Kind Regards, Sahar, Guest Service Manager.

2/10 Terrible

Jessica

Stayed 1 night in Feb 2024
Response from Sahar on 22 Feb 2024
Thank you very much for taking the time to share your comments about your recent stay. Guest comments are always very important to us to improve upon the standard of service and facilities we offer. We shall look forward to welcoming you back to our property in the future. With Kind Regards, Sahar, Guest Service Manager.

4/10 Poor

Trevor

Travelled with family
Liked: Cleanliness
Check - reception terrible Breakfast service very good
Stayed 1 night in Feb 2024
Response from Sahar on 19 Feb 2024
Thank you very much for taking the time to share your comments about your recent stay. Guest comments are always very important to us to improve upon the standard of service and facilities we offer. We shall look forward to welcoming you back to our property in the future. With Kind Regards, Sahar, Guest Service Manager.

10/10 Excellent

ronald

Stayed 2 nights in Feb 2024
Response from Sahar on 12 Mar 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Hotel Indigo. With Kind Regards, Sahar, Guest Service Manager.

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent as always, our go to hotel in Manchester...
Stayed 1 night in Feb 2024
Response from Sahar on 19 Feb 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Hotel Indigo. With Kind Regards, Sahar, Guest Service Manager.

10/10 Excellent

Nick

Stayed 1 night in Feb 2024
Response from Sahar on 19 Feb 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Hotel Indigo. With Kind Regards, Sahar, Guest Service Manager.

10/10 Excellent

joanne

Stayed 1 night in Feb 2024
Response from Sahar on 19 Feb 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Hotel Indigo. With Kind Regards, Sahar, Guest Service Manager.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sahar on 14 Feb 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Hotel Indigo. With Kind Regards, Sahar, Guest Service Manager.

10/10 Excellent

Dr.MANOJ

Stayed 1 night in Feb 2024
Response from Sahar on 14 Feb 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Hotel Indigo. With Kind Regards, Sahar, Guest Service Manager.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Sahar on 14 Feb 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Hotel Indigo. With Kind Regards, Sahar, Guest Service Manager.

2/10 Terrible

Josh

Stayed 3 nights in Feb 2024
Response from Sahar on 14 Feb 2024
Thank you very much for taking the time to share your comments about your recent stay. Guest comments are always very important to us to improve upon the standard of service and facilities we offer. We shall look forward to welcoming you back to our property in the future. With Kind Regards, Sahar, Guest Service Manager.

8/10 Good

Wesley

Stayed 1 night in Feb 2024
Response from Sahar on 14 Feb 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Hotel Indigo. With Kind Regards, Sahar, Guest Service Manager.

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sahar on 14 Feb 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Hotel Indigo. With Kind Regards, Sahar, Guest Service Manager.

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from janeyb on 11 Feb 2024
Thank you Jennifer for your super score

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to ao arena and carpark, which was main reason for trip.Nice room, enjoyable stay.
Stayed 1 night in Feb 2024
Response from janeyb on 11 Feb 2024
Thank you Paul glad you enjoyed your stay

10/10 Excellent

Karl

Stayed 1 night in Feb 2024
Response from janeyb on 11 Feb 2024
Thank you Karl for your super score

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from janeyb on 11 Feb 2024
Dear Simon thank you for your super score it is much appreciated

10/10 Excellent

Wesley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot in Manchester next to the AO Arena
Stayed 3 nights in Jan 2024
Response from Sahar on 7 Feb 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Hotel Indigo. With Kind Regards, Sahar, Guest Service Manager.

10/10 Excellent

Carolyn

Stayed 1 night in Feb 2024
Response from Sahar on 7 Feb 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Hotel Indigo. With Kind Regards, Sahar, Guest Service Manager.

10/10 Excellent

Karen

Stayed 1 night in Feb 2024
Response from Sahar on 26 Mar 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. With Kind Regards, Sahar. Guest Service Manager.

10/10 Excellent

Suzanne

Stayed 1 night in Feb 2024
Response from Sahar on 7 Feb 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Hotel Indigo. With Kind Regards, Sahar, Guest Service Manager.

8/10 Good

Marcin

Stayed 2 nights in Jan 2024
Response from Sahar on 7 Feb 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Hotel Indigo. With Kind Regards, Sahar, Guest Service Manager.

8/10 Good

Anna

Travelled with group
Liked: Staff & service
Disliked: Amenities
My friend and I stayed as we attended a concert at the AO Arena. We had a great stay, the hotel was very busy so there was a wait to be served in the bar after concert as clearly a lot the guests were also attending the concert. Also breakfast was slow due to amount of people. We really enjoyed our stay though and would definitely go back again.
Stayed 1 night in Jan 2024
Response from Sahar on 1 Feb 2024
We really appreciate you taking the time to share your review with us. We look forward to seeing you again soon. With Kind Regards, Sahar. Guest Service Manager.

10/10 Excellent

Ben

Stayed 1 night in Jan 2024
Response from Sahar on 1 Feb 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Hotel Indigo. With Kind Regards, Sahar, Guest Service Manager.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Always a great stay at this hotel. Modern spacious rooms, pleasant staff and great food. There was a bit of a queue for breakfast on one of the days we stayed but we did go down at the peak time.
Stayed 2 nights in Jan 2024
Response from Sahar on 7 Feb 2024
Thank you very much for taking the time to share your comments about your recent stay. Guest comments are always very important to us to improve upon the standard of service and facilities we offer. We shall look forward to welcoming you back to our property in the future. With Kind Regards, Sahar, Guest Service Manager.

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manchester stay
Really nice hotel in a fantastic spot , 5 mins from Victoria station and the arena , and really well placed for shopping/eateries/bars . The staff were helpful , the rooms really nicely decorated and clean , comfy bed and fab walk in shower . We'd definitely stay again
Stayed 1 night in Jan 2024
Response from Sahar on 1 Feb 2024
Good Afternoon, Thank you for your lovely feedback. We look forward to welcoming you in the near future. I will for sure pass your kind comments onto the rest of the staff. With Kind Regards, Sahar, Guest Service Manager.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sahar on 1 Feb 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Hotel Indigo. With Kind Regards, Sahar, Guest Service Manager.

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay for arena gig.
Decent all round hotel, comfy bed, clean reasonable sized room for 2 (queen bedroom). On floor 2 but not bothered by the tram noise as they passed our room.
Stayed 1 night in Jan 2024
Response from Sahar on 1 Feb 2024
Good Afternoon, Thank you for your lovely feedback. We look forward to welcoming you in the near future. I will for sure pass your kind comments onto the rest of the staff. With Kind Regards, Sahar, Guest Service Manager.

10/10 Excellent

Anthony

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
great hotel and located next to Victoria Station close for AO arena as well as arndsle snd other shops bars restaurants
Stayed 1 night in Jan 2024
Response from Sahar on 30 Jan 2024
Thank you for staying with us, We have taken your feedback on board and appreciate your feedback. I am so happy that the team went above and beyond to make your visit a memorable one .We are delighted to know that you had a wonderful stay with us and our fabulous location. We shall look forward to welcoming you back to our property in the future. We look forward to welcoming you again in the near future. With Kind Regards, Sahar, Guest Service Manager.

10/10 Excellent

Debra

Stayed 1 night in Jan 2024
Response from Sahar on 1 Feb 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Hotel Indigo. With Kind Regards, Sahar, Guest Service Manager.

8/10 Good

jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sahar on 1 Feb 2024
Good Afternoon, Thank you for your lovely feedback. We look forward to welcoming you in the near future. I will for sure pass your kind comments onto the rest of the staff. With Kind Regards, Sahar, Guest Service Manager.

8/10 Good

Kelly

Liked: Cleanliness, property conditions & facilities, room comfort
Would recommend
Great location for AO arena, nice room and comfortable bed, great toiletries. Long wait for service at breakfast but food was nice
Stayed 1 night in Jan 2024
Response from Sahar on 30 Jan 2024
Thank you for staying with us, We have taken your feedback on board and appreciate your feedback. I am so happy that the team went above and beyond to make your visit a memorable one .We are delighted to know that you had a wonderful stay with us and our fabulous location. We shall look forward to welcoming you back to our property in the future. We look forward to welcoming you again in the near future. With Kind Regards, Sahar, Guest Service Manager.