Free daily on-the-go breakfast

Reviews of Holiday Inn Express Manchester Airport, an IHG Hotel

3 out of 5
Holiday Inn Express Manchester Airport, an IHG Hotel
Runger Lane, Manchester Airport, Manchester, England

Reviews

8.4

Very good

Rating 10 - Excellent. 485 out of 1003 reviews" "
Rating 8 - Good. 299 out of 1003 reviews" "
Rating 6 - Okay. 125 out of 1003 reviews" "
Rating 4 - Poor. 53 out of 1003 reviews" "
Rating 2 - Terrible. 41 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Basic but did theniob for one night
Stayed 1 night in May 2024
Response from Geoff on 27 May 2024
Thank you for your feedback! We're glad to hear that you found our hotel suitable for your needs during your stay. If you have any suggestions or if there's anything we can do to enhance your experience in the future, please don't hesitate to reach out. We appreciate your rating and hope to welcome you back soon!Best regards,Geoff WillisDeputy General Manager

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very pleasant,clean and tidy place, Food was basic but quite tasty,rooms are nice size great shower, beds are just too soft,woke with a dodgy back.Tasty breakfast.easy checkout .
Stayed 1 night in May 2024
Response from Geoff on 24 May 2024
Thank you for your feedback. I'm pleased to hear that you found our staff pleasant and the hotel clean and tidy. I'm glad you enjoyed the food, the spacious rooms, and the shower. I apologize that the bed was too soft for your liking and caused discomfort. We appreciate your comments and will take them into consideration. We hope to welcome you back in the future.Best regards,Geoff WillisDeputy General Manager

10/10 Excellent

Tamsin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff. Need to run a shuttle bus to the airport for guests
Stayed 1 night in May 2024
Response from Geoff on 23 May 2024
Thank you for your feedback! We're pleased to hear that you found our staff helpful and friendly. Regarding the shuttle bus service, we appreciate your suggestion and will certainly consider it for the convenience of our guests. We're always looking for ways to enhance our guests' experience, and feedback like yours helps us do just that. If you have any further suggestions or requests, please feel free to let us know. We hope to welcome you back again soon!Best regards,Geoff WillisDeputy General Manager

8/10 Good

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were staying for an event at the nearby Concorde Conference Centre. The hotel was conveniently situated and the price was reasonable. Given that it serves the airport we expected it to be bsuy through the night with people leaving for flights and arriving from late flights, however, this was not the case. Our room was a ground floor room and it did suffer from some traffic noise as we faced out onto the nearby road. This was not of a level to cause any sleep disturbance though. Staff were pleasant and helpful. The room was clean and well furnished and in good repair. We had the breakfast which was of a good standard. Overall, if we were flying from manchester or staying in that area, we would definitely stay here again
Stayed 1 night in May 2024
Response from Geoff on 23 May 2024
Thank you for sharing your experience with us! We're pleased to hear that you found our hotel convenient for your event at the Concorde Conference Centre and that you appreciated our reasonable pricing. It's great to know that despite being near the airport, the noise levels didn't disrupt your sleep and that you found our staff pleasant and helpful. We're also glad you enjoyed the cleanliness of your room, the quality of the furnishings, and the standard of our breakfast. We look forward to welcoming you back on your next visit to Manchester or the surrounding area!Best regards,Geoff WillisDeputy General Manager

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Julie Maynard - Reservations Manager on 20 May 2024
I would like to thank you for your recent review regarding your stay with us. We hope to see you again!

10/10 Excellent

Lucille

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, lovely staff and delicious breakfast!! We were just passing through and so glad we booked this hotel. Beds super comfy and rooms spacious and clean. Great shower and toiletries provided. Will definitely use again in the future.
Stayed 1 night in Apr 2024
Response from Geoff on 23 May 2024
Thank you for your fantastic review! We're delighted to hear that you had a great experience during your stay with us. It's wonderful to know that you found our staff lovely and enjoyed our delicious breakfast. We're pleased that you found the beds super comfy, the rooms spacious and clean, and appreciated the great shower and toiletries provided. We look forward to welcoming you back in the future and providing you with another excellent stay!Best regards,Geoff WillisDeputy General Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great option near Manchester Airport
Stayed 1 night in May 2024
Response from Julie Maynard - Reservations Manager on 20 May 2024
Thank you for your 5/5 review, I'm glad you enjoyed your stay with us I will pass your comments on to the team they will be pleased, we look forward to welcoming you back soon

8/10 Good

Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are exellent and very friendly, only negatives is tv in room needs upgrading as a little faulty and no aircon in room
Stayed 1 night in May 2024
Response from Julie Maynard - Reservations Manager on 20 May 2024
Thank you for taking the time to review our hotel, I'm glad you enjoyed your stay with us, all your comments will help the hotel to improve its services for our future guests. I will pass on your feedback to the staff and management team, we look forward to welcoming you back in the future

6/10 Okay

Samantha

Travelled with family
Liked: Staff & service
Basic airport hotel, ok for one night, a bit tired but staff were good Rooms stuffy , noise from airport stops you opening the window if you want to sleep
Stayed 1 night in May 2024
Response from Julie Maynard - Reservations Manager on 20 May 2024
I would like to thank you for your recent review regarding your stay with us. All your comments will help the hotel to improve its services for our future guests. I will pass on your feedback to the staff and management team. Thank you for staying!

10/10 Excellent

kerry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful on arrival, during and on leaving, it wasn't in walking distance as stated' that was only disappointment, £17 in taxi from station. Not close. Other than that was an excellent stay, good food, i asked the staff for extra quilt (nephew wanted to sleep on pull out bed lol) came with quilt,sheet n extra pillows, very welcoming and would definitely stay again. Recommended. BEWARE the taxi fees though
Stayed 1 night in May 2024
Response from Geoff on 13 May 2024
Thank you for sharing your experience with us! We're glad to hear that our staff provided friendly and helpful service throughout your stay, and we appreciate your positive feedback on the food and accommodations. We apologize for any inconvenience regarding the proximity to the station and the taxi fees. Your recommendation is greatly appreciated, and we look forward to welcoming you back on your next visit.Best regards,Geoff WillisDeputy General Manager

10/10 Excellent

Lindsey, Red Deer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Quiet and friendly staff who booked our taxi for us. Close to airport!
Stayed 1 night in May 2024
Response from Geoff on 12 May 2024
Thank you for sharing your experience! It's great to hear that our staff helped make your stay enjoyable and convenient. We look forward to your next visit.Best regards,Geoff WillisDeputy General Manage

8/10 Good

Michael

Stayed 1 night in May 2024

6/10 Okay

Amrit

Stayed 1 night in May 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the breakfast but they should have a shuttle bus to/from the airport. The bed was too soft for me.
Stayed 1 night in May 2024
Response from Geoff on 7 May 2024
Thank you for your feedback. We're glad to hear you enjoyed the breakfast during your stay. We understand that the bed was not to your preference, and we appreciate your comments about the shuttle service. Your feedback is valuable to us as we strive to improve our services. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to welcome you back for another visit in the future.Best regards,Geoff WillisDeputy General Manager

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and so easy to access. Everyone friendly - free breakfast excellent too.
Stayed 1 night in May 2024
Response from Geoff on 7 May 2024
Thank you for the perfect rating! We're delighted that you had such a fantastic experience with us. If there's anything specific you enjoyed about your stay or any suggestions you have for us, please feel free to share. We hope to have the pleasure of welcoming you back for another excellent stay.Best regards,Geoff WillisDeputy General Manager

6/10 Okay

Jacinta

Liked: Cleanliness, property conditions & facilities
The Hotel name indicates it's an Airport hotel, yet it doesn't provide shuttles to and from the airport. Misleading to call themselves an Airport Hotel. Thankfully, breakfast is included in the cost of the room.
Stayed 1 night in Apr 2024
Response from Geoff on 7 May 2024
Thank you for your feedback. We apologize for any confusion regarding our location and shuttle services. While we are located within the airport complex, we understand that the lack of shuttle service may have been inconvenient for you. We appreciate your understanding and will ensure to clarify this aspect for future guests. We're glad you enjoyed the included breakfast, and we hope you had an otherwise pleasant stay with us. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back in the future.Best regards,Geoff WillisDeputy General Manager

8/10 Good

Cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Geoff on 7 May 2024
Thank you for sharing your rating. We appreciate your feedback and would love to know if there's anything specific we can do to improve and earn that extra star for your next visit. Your satisfaction is important to us, and we look forward to welcoming you back in the future.Best regards,Geoff WillisDeputy General Manager

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in May 2024
Response from Geoff on 7 May 2024
Thank you for sharing your rating. We appreciate your feedback and would love to know if there's anything specific we can do to improve and earn that extra star for your next visit. Your satisfaction is important to us, and we look forward to welcoming you back in the future.Best regards,Geoff WillisDeputy General Manager

10/10 Excellent

Kyra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a one night stay, good breakfast. No hair conditioner in the shower though.
Stayed 1 night in Apr 2024
Response from Julie Maynard - Reservations Manager on 2 May 2024
Thank you for your 5/5 review, I'm glad you had a nice stay with us and you enjoyed your breakfast it is one of the most important meals of the day.I will pass your comment about the hair conditioner on to the relevant department, we look forward to welcoming you back in the future.

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the reception where very helpful and pleasant.
Stayed 1 night in Apr 2024
Response from Julie Maynard - Reservations Manager on 2 May 2024
Thank you for taking the time to review our hotel, I'm glad you enjoyed your stay with us, I will pass you kind words on to the team they will be pleased. We look forward to welcoming you back in the future

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am disabled and have difficulty with access I found this hotel accessible for me and close enough to the airport so I didn’t have to rush in the morning as I experience paralysis nightly If possible next time do you have disabled room with electric beds and bigger bathroom areas so family can help me better We throughly enjoyed our stay and will be using you again Thankyou
Stayed 1 night in Apr 2024
Response from Julie Maynard - Reservations Manager on 2 May 2024
I would like to thank you for your recent review regarding your stay with us. All your comments will help the hotel to improve its services for our future guests. I will pass on your feedback to the staff and management team. Thank you for staying!

10/10 Excellent

Edward

Stayed 1 night in Apr 2024
Response from Julie Maynard - Reservations Manager on 20 May 2024
Thank you for your 5/5 review, I'm glad you enjoyed your stay with us I will pass your comments on to the team they will be pleased, we look forward to welcoming you back soon

10/10 Excellent

Jill

Travelled with partner
Great, comfortable bed, very quiet, good value
Stayed 1 night in Apr 2024
Response from Geoff on 26 Apr 2024
Thank you for the positive review! We're delighted that you had a good experience during your stay. If you have any suggestions or if there's anything else we can assist you with, please feel free to reach out. We hope to welcome you back again soon.Warm regards,Geoff WillisDeputy General Manager

10/10 Excellent

Kristina

Stayed 1 night in Apr 2024
Response from Geoff on 12 May 2024
Thank you for the perfect score! We're thrilled you had a great experience. Looking forward to welcoming you back soon.Best regards,Geoff WillisDeputy General Manager

8/10 Good

Adam

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Julie Maynard - Reservations Manager on 23 Apr 2024
Thank you for taking the time to review our hotel, I'm glad you enjoyed your stay with us, we look forward to welcoming you back in the future

8/10 Good

Diane

Travelled with partner
Liked: Staff & service, property conditions & facilities
Arrived at wrong hotel at first. Didn’t realise there are two Holiday Inns at Manchester airport. As a result had to get a taxi there and back.
Stayed 1 night in Apr 2024
Response from Geoff on 16 Apr 2024
Thank you for sharing your experience, and I'm sorry to hear about the confusion regarding our locations. We understand how frustrating that can be, especially when traveling. For future visits, please be sure to check our official website for specific directions and details about each of our properties at Manchester Airport to ensure a smoother arrival. If there's anything more we can do to assist you in planning your next stay, please don't hesitate to reach out.Warm regards,Geoff WillisDeputy General Manager

8/10 Good

Emelyn

Travelled with family and small children
Nice area, clean property. Welcoming staff.
Stayed 1 night in Apr 2024
Response from Julie Maynard - Reservations Manager on 23 Apr 2024
Thank you for taking the time to review our hotel, I'm glad you enjoyed your stay with us, we look forward to welcoming you back in the future

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, well kept and great staff.
Stayed 1 night in Apr 2024
Response from Geoff on 15 Apr 2024
Thank you! We're thrilled to hear you had a 5/5 experience with us. We appreciate your feedback and hope to welcome you back for another fantastic stay in the future!Warm regards,Geoff WillisDeputy General Manager

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Great thanks
Stayed 1 night in Apr 2024
Response from Geoff on 15 Apr 2024
Thank you! We're thrilled to hear you had a 5/5 experience with us. We appreciate your feedback and hope to welcome you back for another fantastic stay in the future!Warm regards,Geoff WillisDeputy General Manager

10/10 Excellent

Sophie

Stayed 1 night in Apr 2024
Response from Geoff on 29 Apr 2024
Thank you for your positive review! We're thrilled to hear that you had a great experience at our hotel. If there's anything specific that stood out to you during your stay, or any suggestions you have for us, we'd love to hear more. We hope to welcome you back for another excellent stay in the future!Best regards,Geoff WillisDeputy General Manager

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was good, would definitely come again.
Stayed 1 night in Apr 2024
Response from Julie Maynard - Reservations Manager on 6 Apr 2024
Thank you for your 5/5 review, I'm glad you enjoyed your stay with us I will pass your comments on to the team they will be pleased, we look forward to welcoming you back soon.

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom water was leaking into the room. I complained but nobody came to have a look. Upon second complaint after 3hrs then someone came. The rooms were too hot at night there was no temperature control inside the rooms to lower the temperature.
Stayed 2 nights in Mar 2024
Response from Julie Maynard - Reservations Manager on 6 Apr 2024
Thank you for your review, I'm sorry we didn't meet your expectations, all your comments will help the hotel to improve its services for our future guests. I will pass on your feedback to the staff and management team.

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Noodles meal could be improve not very tasty bland and just looked like a microwave meal
Stayed 1 night in Apr 2024
Response from Julie Maynard - Reservations Manager on 6 Apr 2024
I would like to thank you for your recent review regarding your stay with us. All your comments will help the hotel to improve its services for our future guests. I will pass on your feedback to the staff and management team.

6/10 Okay

Melwin Jose

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Not worth the money paid
Stayed 1 night in Mar 2024
Response from Julie Maynard - Reservations Manager on 6 Apr 2024
I would like to thank you for your recent review regarding your stay with us. We hope to see you again!

6/10 Okay

manjit

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Julie Maynard - Reservations Manager on 6 Apr 2024
I would like to thank you for your recent review regarding your stay with us. We hope to see you again!

10/10 Excellent

Les

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had helpful staff and excellent breakfast nice size rooms. Lack of public transport. With a number of hotels in the area maybe worthwhile investing in transport facilities.
Stayed 2 nights in Mar 2024
Response from Geoff on 25 Mar 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff helpful, enjoyed our excellent breakfast, and appreciated the size of our rooms.Your suggestion regarding public transport is noted, and we will certainly consider it for future improvements. While we do not have direct control over public transport, we will explore options to enhance accessibility for our guests.If you have any further suggestions or feedback, please feel free to share. We value your input and hope to welcome you back for another great stay in the future.Warm regards,Geoff WillisDeputy General Manager

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Geoff on 25 Mar 2024
Thank you for your positive rating! We're delighted to hear that you had a great experience during your stay with us. Your satisfaction is our priority, and we're thrilled that we were able to meet your expectations.If there's anything else we can do to enhance your experience or if you have any feedback to share, please feel free to let us know. We look forward to welcoming you back for another outstanding stay in the future.Warm regards,Geoff WillisDeputy General Manager

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ienjoyed the breakfast buffet, and my dinner the night before was good. I was also able to walk to Terminal two!
Stayed 1 night in Mar 2024
Response from Geoff on 24 Mar 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our breakfast buffet and that you had a satisfying dinner during your stay. It's great to know that our proximity to Terminal Two was convenient for you.Your comments are valuable to us, and we appreciate your feedback. If there's anything else we can do to further improve your experience, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Geoff WillisDeputy General Manager

8/10 Good

Kristina

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really good quality room and bathroom spaces. Really pleased to have a walk in shower, iron and good quality hair dryer. Would have liked a small fridge for the room. Breakfast was basic - would have liked at least some alternatives (for example, other options of egg other than scrambled). Rushed by reception staff in all interactions. Having stayed for 3 nights at the hotel, every morning the reception team wished me to have a good holiday, which would have been lovely had I been going on holiday. While many customers may be stopping over on the way to the airport, not everyone is, so this is a missed aspect of appropriate customer care.
Stayed 3 nights in Mar 2024
Response from Geoff on 22 Mar 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the room and bathroom spaces to be of good quality and that you appreciated the amenities provided. Your comments regarding the breakfast options and interactions with our reception staff have been duly noted, and we apologize for any inconvenience caused.We understand your point about the well wishes for a holiday, and we apologize for the oversight in our interactions. We'll take this into consideration to ensure that our customer care is appropriate for all guests, regardless of their travel plans.Your feedback is invaluable to us as we continuously strive to improve our services. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more seamless stay.Best regards,Geoff WillisDeputy General Manager

8/10 Good

phil

Travelled with partner
Liked: Cleanliness, staff & service
Breakfast and staff were excellent, as was bathroom/shower. Hallways are jaded, worn looking, as was the sofa in the lounge. We would use this property again, but might hesitate to recommend it to others.
Stayed 1 night in Mar 2024
Response from Julie Maynard - Reservations Manager on 20 Mar 2024
I would like to thank you for your recent review regarding your stay with us. All your comments will help the hotel to improve its services for our future guests. I will pass on your feedback to the staff and management team.

10/10 Excellent

june

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Geoff on 18 Mar 2024
Thank you for the perfect score! We're thrilled to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations.If there's anything else we can do to ensure your next stay is just as enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Best regards,Geoff WillisDeputy General Manager

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Politeness and Friendliness of staff
Stayed 1 night in Mar 2024
Response from Geoff on 15 Mar 2024
Thank you for highlighting the politeness and friendliness of our staff during your stay. We strive to provide exceptional service to all our guests, and it's wonderful to hear that our team made a positive impression on you. Your feedback is greatly appreciated and serves as motivation for us to continue delivering outstanding hospitality. If there's anything else we can do to further enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay in the future!Best regards,Geoff WillisDeputy General Manager

10/10 Excellent

Melinda, Nashville

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, everything was great. Nice staff, good breakfast. Bar available.
Stayed 1 night in Mar 2024
Response from Geoff on 14 Mar 2024
Thank you for your kind words! We're thrilled you found everything to your liking during your stay, from our comfortable beds to our friendly staff, delicious breakfast, and well-stocked bar. Providing a great experience for our guests is always our top priority, and it's wonderful to hear when we've succeeded. Your feedback means the world to us, and we can't wait to welcome you back for another fantastic stay. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.Warm regards,Geoff WillisDeputy General Manager

8/10 Good

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced and convenient to the airport. Room is pretty standard. WiFi is slow and unsecured.
Stayed 1 night in Mar 2024
Response from Geoff on 14 Mar 2024
Thank you for choosing our hotel and sharing your feedback! We're pleased to hear that you found our location convenient and our pricing reasonable. Your satisfaction is important to us, and we're grateful for your input regarding the room and WiFi speed. We'll address the WiFi issue promptly to ensure a smoother experience for our guests. If there's anything else we can do to improve your stay or if you have any further suggestions, please let us know. We hope to welcome you back soon for an even better experience!Warm regards,Geoff WillisDeputy General Manager

6/10 Okay

Paul

Liked: Staff & service
Had a very early Sunday flight to catch so airport access was not great for T3. Hotel in general was fine just too far away from Terminal
Stayed 2 nights in Mar 2024
Response from Geoff on 14 Mar 2024
Thank you for choosing our hotel and for your feedback! We're glad you found your overall experience satisfactory. Your comment regarding the proximity to Terminal 3 is duly noted, and we apologize for any inconvenience caused. We strive to make every aspect of our guests' stays as seamless as possible and will continue to explore ways to improve accessibility. Should your travels bring you back to the area, we hope to have the pleasure of welcoming you again for an even better experience.Best regards,Geoff WillisDeputy General Manager

8/10 Good

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good hotel with good price parking should be included
Stayed 1 night in Mar 2024
Response from Julie Maynard - Res Manager on 9 Mar 2024
I would like to thank you for your recent review regarding your stay with us. All your comments will help the hotel to improve its services for our future guests. I will pass on your feedback to the staff and management team. Thank you for staying!

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy location, Clean and Comfortable. Helpful Staff.
Stayed 1 night in Mar 2024
Response from Geoff on 5 Mar 2024
Thank you for your positive feedback! We're delighted to hear that you found our location convenient, and the cleanliness and comfort of our hotel met your expectations. It's wonderful to know that our staff was helpful during your stay.We appreciate your kind words and look forward to welcoming you back for another enjoyable experience in the future.Best regards,Geoff WillisDeputy General Manager

10/10 Excellent

Terence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The airport was big but well signed and staff very helpful especialy as we were not used to flying and we felt very safe thankyou .
Stayed 2 nights in Feb 2024
Response from Julie Maynard - Reservations Manager on 4 Mar 2024
Thank you for taking the time to review our hotel, I'm glad you enjoyed your stay with us, we look forward to welcoming you back in the future

8/10 Good

Andrew

Stayed 1 night in Feb 2024
Response from Julie Maynard - Reservations Manager on 1 Mar 2024
Thank you for taking the time to review our hotel, I'm glad you enjoyed your stay with us, we look forward to welcoming you back in the future.