Outdoor pool, pool umbrellas, pool loungers

Reviews of Diplomat Hotel

4 out of 5
Diplomat Hotel
173 Tower Road, Sliema, Malta

Reviews

8.4

Very good

Rating 10 - Excellent. 74 out of 165 reviews" "
Rating 8 - Good. 65 out of 165 reviews" "
Rating 6 - Okay. 11 out of 165 reviews" "
Rating 4 - Poor. 8 out of 165 reviews" "
Rating 2 - Terrible. 7 out of 165 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast Difficult parking
Stayed 5 nights in Mar 2024

8/10 Good

Luis, Petaluma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a good location. Big room and bathroom. The breakfast is great, a lot of choices.
Stayed 3 nights in Nov 2023

6/10 Okay

Agnieszka

Disliked: Staff & service, property conditions & facilities
Room's bathroom was definitely lower standard, staff does not speak English well. Yet great communication with town, buses just minutes away from the Hotel.
Stayed 2 nights in Dec 2023

10/10 Excellent

Roberto

Stayed 16 nights in Oct 2023
Response from Dorianne on 1 Dec 2023
Dear Mr Roberto, Thank you for your review, looking forward to welcome you again

6/10 Okay

Olivier

Business traveller
Liked: Staff & service
Not a 4* Hotel
On the whole, the stay was good. However, when you are booking a 4* hotel you'd expect a little more than what the Diplomat has to offer.
Stayed 4 nights in Nov 2023

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely view and lovely staff.
Would definitely stay again. Booked the sea facing room. What a joy! Breakfast was great!!!!
Stayed 5 nights in Oct 2023
Response from Dorianne on 10 Nov 2023
Dear Ms Linda, thank you for your review looking forward to welcome you again

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in a quieter sea-front location
Location involves a certain amount of walking - or bus - to St. Julian's Bay or Sliema Ferry, but it is much quieter and pleasanter than its equivalent-quality hotels. Nearby restaurants offer good food at fair prices I shall use it again in the future.
Stayed 7 nights in Oct 2023
Response from Dorianne on 10 Nov 2023
Dear Mr Christopher, Thank you for your review, looking forward to welcome you again

10/10 Excellent

Alexander

Stayed 3 nights in Oct 2023
Response from Dorianne on 10 Nov 2023
Dear Mr Alexander, thank you for your review, looking for ward to welcome you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Dorianne on 10 Nov 2023
Dear Thank you for your review, looking forward to welcome you again

8/10 Good

Sidney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely helpful and friendly. Arrived early morning before check in time and was kindly offered complimentary tea and coffee. Suitcases were stored for us until check in time. 2 small complimentary bottles of wine delivered to room with bathrobes. Room was spacious and clean, bathroom had bsth as well as shower. Excellent breakfast choice.
Stayed 3 nights in Sep 2023

6/10 Okay

chloe

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We stayed for 4 nights in 2 rooms. Definitely a low rated 3* hotel, absolutely not a 4*. Good: location in Sliema. On the sea, near a convenience store and near the Ferry to Valetta. On the main bus routes too. Pool was nice on the roof top, and the spa was open to shower after check-out. Bed was comfortable and our rooms were clean. Shower pressure was great with good products to use.Breakfast did the job and there was a large choice. Bad: No exaggeration, the air-conditioning sounded like a diesel generator inflating a bouncy castle, yet its output was abysmal. It did slightly cool the room compared to the outdoors, but only slightly and the room was still uncomfortably hot to sleep in (not 15*c as per the dial). The biggest issue, however, was that EVERYTHING was damp. Our clean clothing in suitcases became damp, paper shopping bags, even chewing gum! Both rooms suffered this damp and we've no idea why. The shower rooms have an automatic extractor fan and we always showered with doors closed. The furniture is very old, and the wardrobe door needed wrestling with to open (probably because the wood was damp). The bath was stained yellow and the suite was obviously really old. The tap water is yellow so do not drink it! The pool bar ice creams were extortionately priced at €4.50...which was weird as this was the cost of a lunch baguette too. Overall the bad didn't ruin our holiday, but we couldn't wait to check out, fly home and do our laundry! Will not return to this hotel.

8/10 Good

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Dorianne on 31 Jul 2023
Dear Mr Johan, Thank you for your review, looking forward to welcome you again

6/10 Okay

Jake

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jul 2023

8/10 Good

ZIED

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely located, quiter than st julian, access to the beach, very walkable. Not far from valetta by bus or taxi. I recommend sliema area for a stay if you want daily access to the sea
Stayed 3 nights in Jul 2023

4/10 Poor

Isabel

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

8/10 Good

Kritika

Stayed 5 nights in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Stayed 7 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy and great location
Great pool, pool area and terrace overseeing amazing views of the sea. Room was spacious and shower was great. Brilliant selection at all you can eat buffet. Sliema promenade right on your doorstep and many, many restaurants and shops nearby. Only downsides with the hotel would be the pool terrace bar wasn’t functioning. You could purchase from the hotel bar, but you’d be required to take the lift 8 floors each way every time you did so. Think the hotel are losing out on some income there. Location wise only downside is how busy it is, you’re central and you’ll hear fireworks, many a car beeping it’s never really quiet. But not as busy/loud as St. Julian a short walk away. Heard some describe the region as being like Blackpool with the sun, which is kinda accurate even if somewhat derogatory. A lot of the area under construction and weirdly every second building seems to be available to buy or rent or is a realtor office. Which doesn’t give you the biggest holiday feel it has to be said. So just know that before you go. But back to positives, all staff at the hotel great, from reception to bar staff to housekeeping to wait staff at breakfast. If you’re wanting to do to Malta and looking for plenty within walking distance and okay with a bit of hustle and bustle rather than a quiet area, then this hotel is highly recommended.
Stayed 5 nights in May 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Probably one of the worst price to ratio hotels i
This hotel has to be one of the worst in terms of price-to-quality ratio that I've ever experienced. I don't usually complain, but seriously, you can easily find places that are 50% cheaper and offer the same subpar conditions, if not better, in the same area. Let me list my complaints: 1. I booked a two-day stay, but the air conditioning was broken, leaving me with either stuffy, humid air or no ventilation at all. As a result, I developed a cough, most likely due to the hotel's poor air quality. 2. The service during check-in was abysmal. The guy in his 30s who greeted me seemed like he despised his job and couldn't care less about providing good service. 3. The bathroom was in terrible condition. The shower had yellow stains embedded in it, and the tap was dysfunctional, making it impossible to control the water flow. And you might think I'm just nitpicking, but no. I raised my concerns with the staff, and it was only on the second day, in the afternoon, that a helpful staff member managed to provide me with a fan. But seriously, paying a few hundred euros for something this awful? I'd rather stay in a hostel, where at least I can expect the quality to be quite bad.
Stayed 2 nights in May 2023

4/10 Poor

Graham

Disliked: Staff & service, property conditions & facilities
Disappointing Diplomat.
Booked a room with partial sea view, given room at the back of the hotel and Diplomat did not change as they were fully booked and said this was room boked (it stated partial sea view) I was also due a Bottle of wine as I am a Silver Member and this was a perk, I received a miniture bottle of red that was half full. Told by the hotel that thisnis what they offer. Cleaners where fantastic and cleaned room everyday, toilet had a leak, shower was poor and the bathroom was tiny, struggle to get between door and sink. Overall not happy with the room and the poor Silver Membership reward. I dont think I will stay at the Diplomat again, its a nice hotel in a good location, but this experience has not left a goodnimpression on me.
Stayed 4 nights in May 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023

10/10 Excellent

Zygimantas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from dorianne on 22 May 2023
Good morning,Thank you for your review looking forward to welcome you again

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Choice
The location is excellent near restaurants and public transportation. The breakfast is amazing
Stayed 3 nights in May 2023
Response from dorianne on 22 May 2023
Good afternoon,Thank you for your review, looking forward to welcome you again

10/10 Excellent

Mitchel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from dorianne on 22 May 2023
Good afternoon, thank you for your review, looking forward to welcome you again

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
My room is at the corner of second floor with a very small bathroom, not feeling comfortable with the room and very noisy at the morning .
Stayed 3 nights in Apr 2023
Response from dorianne on 22 May 2023
Good afternoon, thank you for your review, looking forward to welcome you again

8/10 Good

Raymond, DENNY

Travelled with partner
Liked: Cleanliness, staff & service
Good location, very central. Walkable to shops and restaurants.
Stayed 2 nights in Apr 2023
Response from Dorianne on 21 Apr 2023
Dear Mr Raymond, thank you for your review, looking forward to welcome you again

10/10 Excellent

Vladan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff
The hotel is great, we really enjoyed the view from the roof terrace. Unfortunately it was still a bit cold to use the roof swimming pool but it was open. The staff was amazing, very friendly and always helpful especially Anthonella and Dimitry at reception and also room service ladies. The breakfas variety was great, nice cooked breakfas, continental, pastries and fruits. Good choice from drinks too. The location of the hotel is great too, beachbin front and good bus service, even directly to the airport.
Stayed 7 nights in Mar 2023
Response from Dorianne on 21 Apr 2023
Dear Mr Vladan, thank you for your review, looking forward to welcome you again

10/10 Excellent

Mrs Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at the Diplomat, from the moment we got to reception at the start of our trip the staff were so friendly and nothing was too much trouble, our room was clean and every day housekeeping popped in to make bed etc, breakfast had a large variety of food and you could even sit on the terrace outside their bar,The Old Vic, both staff members of the bar are amazing, we will definitely be going back soon,highly recommend this hotel 🙂
Stayed 4 nights in Mar 2023
Response from Dorianne on 14 Mar 2023
Dear Ms Samantha, thank you for your review, looking forward to welcome you again

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with wonderful staff.
Stayed 5 nights in Mar 2023
Response from Dorianne on 13 Mar 2023
Dear Mr Nigel,Thank you for your review, looking forward to welcome you again

8/10 Good

HELCIO

Liked: Staff & service, room comfort
Fantastic view to the sea, but with some issues...
Hotel well located, facing the sea, with ease of transport, restaurants, cafes, etc. Small and shy reception, but with very polite and helpful staff. It is not a 4* hotel, but a 2.5 or a 3* at the most, without decoration or amenities for this category, old and heavy furniture, old towels (see picture). Good breakfast, but the products are very bad: pastries, coffees, juices, hams and cheeses and breads of much inferior quality. The pool was not used due to the cold weather, but it looks good to me. I would recommend this hotel, but with those remarks.
Bathroom
No decoration
No decoration
Old and torn towel 1
Stayed 4 nights in Dec 2022

10/10 Excellent

Daniel R

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel at great location withing walking distance to Valletta and St Julian's ! Friendly staff and very good breakfast with all options you need.
Stayed 4 nights in Nov 2022
Response from dorianne on 7 Dec 2022
Dear Mr Daniel, Thank you for your review, looking forward to welcome you back

8/10 Good

Michael, Southsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located on Sliema seafront the Diplomat provided the ideal base for a nostalgic week in Malta. Straightforward check in (you pay for your stay up front on arrival) comfortable spacious room that is well serviced and a hearty self serve buffet breakfast. No frills but economical and enjoyable.
Response from dorianne on 7 Dec 2022
Dear Mr Michael, Thank you for your review, looking forward to welcome you again

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t hesitate - Book this ASAP!!
Everything about this stay was fabulous!! My room was spectacular - truly unbelievable for the price!! The location was excellent and the staff were mostly terrific!
View from my window - at night
View from my window - in the morning
Stayed 7 nights in Oct 2022
Response from dorianne on 2 Dec 2022
Dear Ms Patricia, Thank you for your review, looking forward to welcome you back

8/10 Good

STEPHEN

Ok stay in a centrallocation
Generally good, Room was ok, comfort was ok, cleaning was ok, bfast was a great selection but much prefered the late continental breakfast option. Drinks were a typical hotel kings ransom. Position was good. Roof pool and terrace was nice. Not a 4star by UK standards.
Stayed 7 nights in Oct 2022
Response from dorianne on 18 Oct 2022
thanks for your review

6/10 Okay

Joanne

Liked: Cleanliness, staff & service
Overall, great location. I had an issue with my door where it wasn’t locking and no deadbolts from inside. They weren’t able to fix it the evening I arrived so I had to move rooms after already unpacking. I wasn’t offered any comps even though I was moved to a suite at the far back of the hotel vs ocean side. They were going to move me back that day once the door was fixed. I left early the next morning for a tour and was called halfway through the day by reception to see if they could move the items from the safe and keep them at front desk until I got back or could I come back earlier. I didn’t feel comfort with either option and so was met with an argument from reception - I mean surely they could have figured something else out ? As others had said not quite a typical 4 star but good enough and great location. Breakfast had a lot of Options. Go for an Oceanside view/room.
Stayed 6 nights in Oct 2022

2/10 Terrible

Ewelina

Stayed 4 nights in Sep 2022

10/10 Excellent

iSABELLE

Stayed 7 nights in Sep 2022
Response from dorianne on 30 Sept 2022
Dear Ms Isabelle thank you for your review

2/10 Terrible

Julia

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelt like someone had been smoking in it. We received 1 bottle of water on arrival and stayed 3 nights. We asked for another bottle of water and we were asked to pay for it. Then when checking out we asked to not be charged for it and the poor lady at reception had to ask her manager if it was okay. All for one bottle of water. Ridiculous you get 1 bottle of water for 3 nights for 2 people. They ended up not charging us for it but it was an ordeal.
Stayed 3 nights in Sep 2022

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very happy stay at the Diplomat
The hotel was really good. Very well located and the staff were so friendly and helpful. I could not say enough about the staff. The room was lovely. The bed was comfortable. Fridge, tea making facilities, air-conditioning and TV. We had a small balcony view of the street and sea. A very minor issue was the lack of Toilet Paper. Overall I would recommend the hotel and would definitely return.
Stayed 7 nights in Sep 2022
Response from dorianne on 23 Sept 2022
thank you for your review, looking forward to welcome you again

10/10 Excellent

Eric, Edinburgh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, amazing lovely staff. Highly recommended.
Stayed 14 nights in Aug 2022
Response from dorianne on 28 Aug 2022
Dear Mr Eric, thank you for your review, looking forward to welcome you again

8/10 Good

Paolo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very god
Stayed 6 nights in Aug 2022

2/10 Terrible

Merrill

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Huge Disappointment !
My husband & I were traveling to Malta for the 1st time with a friend and we booked the Diplomat for the sea view and Sliema location. The a/c did not appear functional in either room but the mgr told us to give it time. We left for a few hrs but it was no better. The mgr said the a/c in our room was broken and moved us to another room but it was still no better. We asked for fans & they brought us fans with blades that were filthy. When we returned from dinner, there were little black bugs on the white comforter and in the bathroom. The night mgr tried to tell us that the temperature was good and that we were expecting too much. In the morning we told them that we just could not stay without proper a/c. They charged us for the 1st night but did allow us to cancel the remainder of the stay without penalty. Interestingly, I forgot my medicine in the 1st room and then I went to retrieve it, I found that they had already put another guest in the room even though they said the a/c was broken!
Stayed 5 nights in Jun 2022

8/10 Good

DEV

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay at The Diplomat
A very nice stay at The Diplomat Hotel, it is located directly opposite the sea and you can get a great view from the rooftop swimming pool on the 8th floor. The rooms were a nice size with comfortable beds and although our bathroom was a bit small we didn’t mind. The breakfast had a wide choice and staff were very friendly. The manager George was very good and ensured that guests had everything they needed.
Stayed 6 nights in Jul 2022
Response from Dorianne on 18 Jul 2022
Dear Sir, thank you for your review, looking forward to welcome you again

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - close to shopping, restaurants, public transportation. Very friendly staff.
Stayed 5 nights in Jul 2022
Response from Dorianne on 14 Jul 2022
Dear Ms Diana thank you for your review, looking forward to welcome you again

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel very clean and comfortable. Suitable for our 5 night city break. Reasonable decor. Decent choices for continental or full English breakfast but not always served warm enough . Would improve experience if tea / coffee was served at the tables. Rooms comfortable with tea/coffee making amenities and bar fridge. Hair dryer on bathroom wall very very weak. Bring your own. Pool to cool off in on rooftop and loungers... Nice rooftop bar and snacks served with sea views. Receptionist was helpful and kindly stored our luggage as we arrived very early, on departure she printed out my boarding passes and arranged a taxi to airport. Bus stop 3 minutes walk away. We got a travel bus pass for €21 / 7days unlimited public transport travel. Kat W. H. Smith arrivals Hall, Malta Airport. Went to mdina (beautiful, go late afternoon then have dinner in one of the lovely cafes hidden away in the narrow streets) ) . St Julian Bay(lively /young..) Valletta (restaurants/pubs/shops/churches/history/pedestrian only centre) . Three cities (returned to Valletta on a little water taxi boat.. Very relaxing experience).. Etc Can use it on Gozo as well. It hit 42 degrees while we were exploring Mdina.... Hats and sunscreen needed.
Stayed 5 nights in Jun 2022
Response from Dorianne on 7 Jul 2022
Dear Mr Philip, thank you for your review, looking forward to welcome you again

10/10 Excellent

Osvaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good services and very friendly staff.
Stayed 6 nights in Jun 2022
Response from Dorianne on 1 Jul 2022
Dear Sir, Thank you for your review, looking forward to welcome you again

4/10 Poor

S

Disliked: Property conditions & facilities, room comfort
Location amazing but hotel is the worst one there!
The hotel states it has been fully renovated and so we thought all the rooms were too. However when we got to our room it wasn’t done in time so we had to wait. Upon going to our room the door was a hazard to access the room and the bathroom was in the 1960s old movies. And only the eight floor has the renovated rooms. This hotel is deceiving they need to state which rooms have been renovated and which haven’t. Otherwise I definitely would not have stayed here. Plus the room constantly stank and so did the sheets which resulted in me putting perfume on the bed before sleeping.
Stayed 3 nights in Jun 2022

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay in May
We really enjoyed our stay. We visited for a family wedding. Everyone was so friendly and helpful. The first people we met were the lounge bar staff. Silivana, Liana and the guy that always says Good morning Handsome were the best welcome party you could get. Breakfast was delicious with a good choice. Staff there were also very good. We used the pool each morning and it was never crowded or busy. I noted they maintained it very well and it was always clean and tidy. All in all, a really pleasant stay, well located and easy to reach all places.
Stayed 4 nights in May 2022
Response from Dorianne on 10 Jun 2022
Thank you for your review, looking forward to welcome you again

10/10 Excellent

serhan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, the only negative thing is there isn’t any sockets next to your bed
Stayed 6 nights in May 2022
Response from Dorianne on 16 Jun 2022
thank you for your review , looking forward to welcome you again