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Reviews of Ona Village Cala d'Or

3 out of 5
Ona Village Cala d'Or
Calle Voltor 5, Santanyi, Mallorca

Reviews

8.6

Excellent

Rating 10 - Excellent. 71 out of 159 reviews" "
Rating 8 - Good. 67 out of 159 reviews" "
Rating 6 - Okay. 15 out of 159 reviews" "
Rating 4 - Poor. 3 out of 159 reviews" "
Rating 2 - Terrible. 3 out of 159 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amelia Kate Ann

Stayed 4 nights in Sep 2023
Response from Ona Villa Cala d' Or on 26 Oct 2023
Hello Amelia Kate, Thank you for your review.We are delighted that you had a pleasant experience during your stay with us.See you again soon.Take care,Ona Villa Cala d' Or

10/10 Excellent

Niamh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Ona Villa Cala d' Or on 30 Aug 2023
Hi Niamh,Thank you for taking the time to review your stay. We are happy that you enjoyed your stay with us.Your positive feedback acts as motivation for our team to keep providing great service.Thanks again!Until next time,Ona Villa Cala d' Or

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mother and daughter holiday
I stayed here with my teenage daughter and I couldn’t have picked better apartments for us. The atmosphere was so relaxed, few families and couples. Always got 2 sun beds together. Location is perfect, right by supermarket, shops and restaurants. Bus stop 5 minute walk where we went to get the bus to Caves fr Drach (use your bank card to pay on bus) and 7 minutes to 2 beautiful beaches. The Fort was amazing for my morning walks. Staff at the apartments were all lovely and extremely accommodating as we arrived mid day and left at 5pm. Already looking for booking next year :-)
Stayed 6 nights in Aug 2022
Response from Guest Experience Ona Hotels on 9 Nov 2022
Hello Suzanne!Thank you very much for your review, we are delighted to know that you enjoyed your stay. We strive every day to provide the best service to our guests, and we are very happy to know that we have fulfilled it with you.We hope to welcome you again. Greetings!

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ona Village
We booked last minute as we needed to stay in Spain 5 days longer than planned. The staff were amazing, Adrian and Carman (Reception) were both fantastic and so helpful, well done to them! We really liked the apartments, however the hotel chain need to keep up the investment in the complex, as there are some signs of wear and tear. All in all, a great stay!
Stayed 3 nights in Aug 2022
Response from Guest Experience Ona Hotels on 9 Nov 2022
Hello Stuart!Thank you for your stars! We are very glad that you enjoyed your stay with us. We work every day to improve and provide the best service. Your review makes us happy, because it means that we are achieving it.Greetings!

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely complex
Returned for a second visit after staying here 3 years ago. Very clean comfortable apartment, the only thing lacking was the little bar/restaurant was not open this time, so you had to go back to your apartment for something to eat or drink.
Stayed 10 nights in May 2022

8/10 Good

Ross

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We had an early season stay at low cost. For what we paid it was good value. Our ground floor bungalow was a good size with front and back terraces and was a pleasant place to stay. Kitchen was good though appliances getting old, likewise bathroom. Reception team great. Pool was great, gym old but ok. Cleaning a bit ropey. Local area good, beaches small and lovely coves. Easy and attractive walk to Cala D'or via port. Supermarket next door provides all requirements at decent price. Taxi to PMI c85 euro. Really enjoyable and pleasant stay.
Stayed 6 nights in Apr 2022

8/10 Good

Louise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Few days sunshine
Great accommodation in good location for everything
Stayed 3 nights in Sep 2021

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and lovely apartment
Great location and lovely apartment with a large terrace. Kitchen a bit outdated but functional. Nice pool
Stayed 7 nights in Jul 2021

8/10 Good

Tiffanie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Beautiful but needs updates to increase comfort
Stayed with partner and two teenagers for 3 days. The location is fantastic. Beautiful & quiet area. A few pools and just a walk away from own little beach area (hotel does not provide beach towels). Our room's setup was great! Kind of like a small condo with separate bedrooms, small gally kitchen, living area, & great balcony with amazing views. If you are one that sweats easily this is not for you. The A/C units in living room & master bedroom blow warm air & do not cool. We had to open windows for cool air at night (& day)which left us eaten up by mosquitos. The shower has great water pressure but be careful as the shower head knocks around a bit. Beds are not the most comfortable and left us feeling stiff each morning. The hotel has its own little market for groceries but is a bit pricey. Definitely recommend stopping at a market BEFORE arriving (closest is 20 min away). You are given a token for the downstairs market for a cleaning pack that contains dish soap, sponge, trash bag, laundry soap, and extra wipe. Our room had an upstairs terrace with a grill which was wonderful, but no shade so recommend grilling in the evenings (make sure to pick up grilling supplies). Customer service was excellent and everyone is very nice. Overall, a great stay for the price point. Recommend to the hotel updates to A/C's, shower attachments, & mattresses.... Would be much more comfortable stay for guests.
Stayed 3 nights in Jul 2020
Response from Victoria on 28 Jul 2020
Dear Tiffanie, Allow us to thank you for taking the time to post your comment and sharing it with future guests. It is always a pleasure to learn about our guests’ satisfaction first-hand and knowing that, for you, we have achieved our goal, motivates us to keep working in the same manner every day. We hope you will come see us again another year and remember that we are fully at your disposal for everything you need. Kind regards, Guest Experience Ona Hotels

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

CHRISTOPHER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent! Great location!
Excellent hotel close to a host of restaurants, bars and supermarket. Lovely big clean rooms and a great pool.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time we have stayed here this year and it was once again a very nice and relaxing stay. The staff are great and nothing is too much trouble for them.
Stayed 9 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
Stayed before. Fabulous location, great pool area and surrounds. Studio apartment poorly equipped, tired and in need of refurbishment. Towels were not changed in the entire week we were there.
Stayed 7 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be sending you a formal complaint. This will follow later on this evening. The apartment is dangerous. The electrics are badly faulted. There are numerous other unacceptable issues.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay here
Very enjoyable few days. Clean and tidy apartment with plenty of space. Nice pool and great staff.
Stayed 4 nights in Aug 2019

10/10 Excellent

Ian K.

Liked: Cleanliness
Ona Village
Great small property with a variety of duplex and studio accommodation. Excellent friendly service from everyone - any issue was dealt with quickly and proficiently - faultless. We are definitely staying here again!
Stayed 4 nights in Aug 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, we will be back!
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet villa with a great pool area and bar!
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxed pool, plenty of sunbeds. Nice friendly pool bar, and music played at a reasonable volume with nice tunes. The apartment was perfect, very bright, clean, spacious and well equipped, loved the size of the balcony, its view and the shade it offered. Over all a very pleasant experience, we will definitely return next year and will be recommending to our friends and family. Thank you Ona Village!
Stayed 14 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property. It is in a great location close to the beautiful sandy beaches of Cala Egos, restaurants bars and supermarkets. The rooms are fairly spacious and have everything you could want for self catering. The pool is lovely and has a shallow section for the little ones. There is also a pool bar which serves snacks and the usual array of drinks (strawberry daquiri recommended) There are also a few outdoor activities including giant chess, crazy golf and table tennis. The staff at the pool bar and reception are so friendly and welcoming and nothing is too much trouble for them. Cant wait to go back again
Stayed 7 nights in May 2019

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem
Lovely apartment and resort. Staff were very friendly and really helpful. Pool area was great. Would definitely stay again.
Stayed 7 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff were friendly and helpful although the lifeguards seemed to spend most of their time sleeping which was of some concern. Jamie who runs the bar and food was amazing and made everyone welcome, she was also fantastic with the children who were there. My only criticism is that maybe the rooms could have been cleaned more often but I was extremely happy for the price I paid
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious apartment. Had 2 bed apartment which was plenty of room for a family of 5. 2 bathrooms and an additional toilet. Play area (crazy golf, chess table tennis and pool) perfect for entertaining kids. Lovely balcony to eat out on/sunbathe etc Could walk to beaches, supermarket, marina, restaurants etc
Stayed 10 nights in Apr 2019

10/10 Excellent

Luz, Norwich

Travelled with family
Liked: Cleanliness, staff & service
Small friendly feel. Quiet in April but I can imagine it’s still really nice in peak season as only 44 rooms.
Stayed 4 nights in Apr 2019

6/10 Okay

Mlu, Helsinki, Finland

Liked: Staff & service, room comfort
Good loction, near restauants and markets. Large balconies/terraes could have furnishen better (e.t.c. sun beds)
Stayed 7 nights in Oct 2018

10/10 Excellent

craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
brill
lovely large one bedroom apartment with wrap round balcony. couldn't have asked for better.
Stayed 8 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Oct 2018

6/10 Okay

Michael

Disliked: Staff & service, property conditions & facilities
Terrible bed
Terrible bed and kettle did not work
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Ona Village, Mallorca
A good sized, clean apartment in a great location. Quiet but close to some nightlife and a nice walk to the harbour. Reception staff were also very helpful.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good base for all amenaties
Very good Self catering hotel for adults and children
Stayed 11 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel within easy walking distance of the centre and supermarket. Highly recommended and would stay again
Stayed 10 nights in May 2018

10/10 Excellent

nichola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star all round
Stayed 3 nights in May 2018

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little suprise of a hotel and already looking to book for next year
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 5 nights in May 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort

8/10 Good

paul

Liked: Cleanliness, property conditions & facilities, room comfort
resort was quiet

10/10 Excellent

alison, Bedfordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Family Holiday
We are a family of four 2 children aged 14 and 8 we stayed in a 2 bedroom apartment room 101 it was lovely more like a small 2 bedroom house living area downstairs and 2 huge bedrooms upstairs both with ensuites. Lovely pool table tennis and mini golf to keep kids entertained very relaxing poolside nice bar with lovely staff . Great location plenty of shops restaurants in Cala Egos lovely coves 5 mins walk with great snorkelling 5 mins walk to the marina with beautiful restaurants we had a super holiday here great staff it was one of our best we never return to places but I definitely would here it was great
Stayed 10 nights in Jul 2017

10/10 Excellent

Terry, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel next to all amenities and local bars.
This Apts. Hotel is ideal for families and couples, it is situated next door to Eroski supermarket and is 10 minute walk to small beach you are actually in Cala Egos, Cala Dor is 30 min walk away. Marina is 15 min stroll . One thing be aware of time share about pool area disguised as ordinary tourists. Be Very AWARE.
Stayed 7 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for families and friend groups
Our 3rd visit . We love the location and fact that you have a full kitchen facility. Quiet complex with comfy sun beds
Stayed 9 nights in May 2017

8/10 Good

Mrs C, C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family resort, Great location.
We had a large 2 bed apartment over 2 levels, 2 bathrooms, downstairs toilet, adequate kitchen facilities and a wrap around balcony. Quiet resort , supermarkets, shops, restaurants,beaches and a marina all within walking distance. You don't need a car here and the transfer is about an hour from the airport. Nice pool small bar which served food during the day. The only thing I would say was annoying was a no own food or drink rule around the pool area. The gardens are kept nice and the pool was warm and clean . Would go again. Lovely holiday.
Stayed 7 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and quiet
near to shops and restuants , bars etc but not to near loely pool staff etc. 5 euro to cala dor in cab , overall a great place to stay will be going back in the near future.

8/10 Good

louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
easter stay
we spent the 2nd easter holiday week here and thought the hotel was good value for money, friendly staff and the gardens/grounds were well kept. Pool and subbeds etc were good although the pool was quite cold. We paid €20 for wi fii connection for the week but ended up not using it because you could only log one device on at a time and the strength of the signal was not great so make sure you have 3G. I would probably recommend if you were looking for a nice quiet low-key apartment in Cala Egos, it was right next to the supermarket which was great and 1 min from the Sa Marina plasa, which is ideal for families

10/10 Excellent

Inga, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very lovely place. Beautiful garden and nice pool area; activities for children and adults; lovely staff. Our appartment was 312: 2 stories with 2 ensuite bedrooms and huge balcony around with nice furniture to relax eat and tan. Safe place and very relaxing. Restaurants and shops on a doorstep. Beautiful beach and marina walk 10 min walking distance. Town 20min walk. Nature park 10min drive. Had fantastic holiday end of March when was still quite.

8/10 Good

Simon, Essex,uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful stay at a good appartment
We stayed at a Studio apartment for 2adults which had all the requirements needed for our 5day stay. The surrounding shops and bars were easily reached, even in flip-flops,but the jewel in the crown was the beautiful walk and restaurants in the Marina, especially Porte Cari which were exceptional. The reception staff were very helpful and couldn't do enough for you, well done Ona village, we will definitely return 😎.

6/10 Okay

Jacqui, Staffordshire

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to the supermarket and bars.
Location was great. Eroski supermarket was next door and all the local bars and cafes were on my doorstep too. I wished there had been more entertainment in the hotel and also a couple of time singers had been on but I didn't know about it. It maybe a good idea for reception to give a program of events to people at check in. The pool area was lovely and clean and the snack bar was excellently run by Patrick. The pool area is only small and occasionally some people left towels on beds and then disappeared for hours. A couple of the lifeguards were great and they removed the towels, unused inflatables and kept on top of everything. My room was kept beautifully clean by Maria she was lovely.

10/10 Excellent

Paula, Basingstoke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to relax and explore
We had fab holiday very relaxing,hotel was clean and close to amenities and transportation.The staff were excellent and very helpful.I would definitely recommend the hotel

8/10 Good

Vivienne, Bishop Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large, comfortable apartments in a great location. Near bars, restaurants and the beach. Wifi expensive but once paid was very reliable

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real find, cannot wait to return.
fabulous for a one week break, 2 bedroom apartments are huge with a terrace, wrap around balcony and 2 en suite double bedrooms. Large fully equipped kitchen,very clean modern living area and downstairs toilet. All located 2 mins from a supermarket. Already booking flights for October for our return.