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Reviews of Hotel Torre Azul & Spa - Adults Only

4 out of 5
Hotel Torre Azul & Spa - Adults Only
Carrer de Sant Bartolomeu, 24, El Arenal, Llucmajor, Mallorca

Reviews

7.4

Good

Rating 10 - Excellent. 74 out of 368 reviews" "
Rating 8 - Good. 174 out of 368 reviews" "
Rating 6 - Okay. 69 out of 368 reviews" "
Rating 4 - Poor. 31 out of 368 reviews" "
Rating 2 - Terrible. 20 out of 368 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Abdul

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Sep 2023

10/10 Excellent

Karolina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, very central and lively area. The hotel itself is just what you need if you’re looking to spend your days out and about and just looking for a bed in Mallorca. Staff was pleasant and the rooms very cleaned daily. Breakfast choices were very basic but included something for everyone.
Stayed 5 nights in Sep 2023
Response from COMUNICACIÓN HOTEL TORRE AZUL& SPA - ADULTS ONLY on 2 Dec 2023
Dear Karolina,We are delighted that you enjoyed your stay at Hotel Torre Azul & Spa – Adults Only. We strive to always provide the best experience possible, and we are pleased to know that we met your expectations. We hope to see you again soon!Sincerely,Hotel Torre Azul & Spa – Adults Only

6/10 Okay

Ishbel

Travelled with group
Acceptable but not 4 stars
Stayed 5 nights in Aug 2023

8/10 Good

Mekayla

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were helpful, the room is lovely and right next to the beach will defo bring my fiancé next time.
Stayed 5 nights in Jun 2023
Response from MIGUEL on 14 Jun 2023
MUY AMABLES

2/10 Terrible

touqir

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from MICAELA on 10 Jun 2023
MUCHAS GRACIAS

8/10 Good

Artur

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
A decent hotel nearby a beutiful beach. The hotel room was okay, the breakfast outstanding and the staff was friendly.
Stayed 4 nights in Oct 2022

4/10 Poor

Lynda

Stayed 6 nights in Jun 2022

8/10 Good

Venetia

Liked: Cleanliness, staff & service
Staff
Stayed 3 nights in Apr 2022
Response from Hotel Torre Azul on 26 Apr 2022
Gracias Venetia! Su experencia es importante para nosotros! Saludos

2/10 Terrible

Fayaz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place ever!
This place was one the worst places I have ever stayed in my entire life, it states that the hotel has a spa, which is very misleading, as in fact it doesn’t, also service in Spain, is absolutely volatile, from restaurants to hotels, it’s all the same everywhere you go, people are horrible, and so unhelpful, I will never be visiting ever again!
Stayed 2 nights in Sep 2021

8/10 Good

Lynette

Stayed 3 nights in Sep 2021

10/10 Excellent

Gabriela Almeida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2021

6/10 Okay

Mariusz

Travelled with group
Liked: Cleanliness
This is not the 4-star hotel for sure Max 3 stars Air conditioning didn't work well, too small bed, no option to book king bed ( they don't have ) , wifi ok but disconnected many times, old furniture in the room .Breakfast was excellent and the service was professional and helpful The cleaning lady was super extra nice. The Italian girl from reception was friendly and the other one, not and looked not happy.Not a bad location, many shops around and one perfect restaurant just in the corner, 5 minutes walk to the beach If you like a party don't go there You need to be there very quiet Anyway that hotel should not be rate as 4 stars and need to be renovated .
Stayed 7 nights in Sep 2021

10/10 Excellent

C S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I enjoyed my stay at Torre Azul and Spa. The food was great and the staff was very nice and helpful. Moreover, it is really close to the beach (about a 5-minute walk), which was amazing. One little thing that I would like to add is that my boyfriend and I love to roll under the covers with the AC on. Unfortunately, the bed covers at the hotel were a little too thin to our liking so... Maybe this could be improved.
Stayed 5 nights in Jul 2021

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location, close to the beach and to the bus stations. All the staff were very friendly and helpful. I enjoyed the breakfast. Wish it was mentioned that the sauna and steam room do not function because of the heat.
Stayed 7 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The wifi needs to be improved and the beds and furniture needs to be upgraded.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2019

2/10 Terrible

Sylvia

Disliked: Cleanliness, staff & service, amenities
This is not a 4 star hotel, not.even.close. Staff terrinle service, youmg adults hotel with tons of.smoking, drinking & partying all hours of the night. Housekeeping horrible, spa is good if you.can get in there bye yourself. Hotel caters to young Danish & Spanish people
Stayed 6 nights in Jul 2019

6/10 Okay

Ela

Liked: Cleanliness
Disliked: Property conditions & facilities
Air conditioner was really bad, the rum was much warme and air conditione was warm as well.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally as advertised, it's adult only although it's predominantly a German hotel for spring break and stag do's with a few English chucked in. The staff are all helpful and do speak various languages which always helps as my Spanish is not so good although I try. The hotel is about 10mins walk to the beach albeit it down a steep hill that's ok until you try to wall back up it! There's a spar shop a few steps away from the hotel to grab essentials you've forgotten or food when you've got the munchies. We stayed bed and breakfast so didn't really get to see what lunch or tea was going. The breakfast was plentiful and there was a lot of variety, tea and coffee was spot on, juice however was cheap and nasty tasting! They had continental breakfast and also a grill where they would would make omelettes and had full English too. They also had lactose free milk for allergies. Bedrooms were very tired looking, but for how long we spent in them we weren't too bothered. The rooms came with a FREE fridge so we could keep cool water etc. It does come with a safe at a cost of €4 a day (cash only) it was clean and the shower was fab, very powerful! The beds were very hard, not a problem for me but the hubby likes a soft bed! Extra pillows in the wardrobe. The only downside to the rooms was that the "air-conditioning" was near non existent! Almost forgot ladies pack a hairdryer as that one is neither use nor ornament 😂 The swimming pool.. It was full of floaters, not of the turd kin
Stayed 4 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
The food for breakfast was great. The lobby was very nice as were the staff. The room that we stayed in was fraught with major issues. The air conditioning was not working when we arrived and through our stay. The floor was dirty, furniture in various state of significant aging or cracked leather/pleather of chairs etc. an additional cost for safe was required with a key to turn it on, the safe did not work even after battery was changed. The space and furniture were not comfortable especially since it was suppose to be ideal for 3 people. Hotel policy was that they were not responsible for stolen items from room. We had to carry all valuables with us wherever we went with concern for potential mugging.The hotel sits in an area that is the haven for young adults to party not necessarily ideal for families or those who wish for quieter nights especially when terrace door needed to be open for air circulation. It was a disappointment to say the least. I would not recommend.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would have been nice for pool to be warmer and to have more of a variety of foods at dinner as not a lot was out and clearly labelled
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2019

6/10 Okay

Dodita

Liked: Staff & service
A bit overrated - decent stay
I would say that the 4* classification is a bit over-rated, closer to reality would be 2 1/2 - 3*. Some quick fixes in the rooms would definitely increase the overall image (replace old furniture, overall refreshing the rooms). Good location and if you don't find something better at this price - I would recommend it. No parking available even though I found parking close to the hotel every night (not sure if it will be the case during summer).
Stayed 3 nights in Mar 2019

10/10 Excellent

Mr G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyable 4 nights
to cold for pool or beach but plenty of places to eat and drink even though at end of feb. a lot of places were closed. great choice of food at breakfast. hotel above average by long shot.
Stayed 4 nights in Feb 2019

8/10 Good

roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hi just back from Torre Azul after three nights in the hotel. The hotel's public areas are superb a really high class finish. The breakfast was probably one of the best you could expect anywhere it was amazing. Facilities at the hotel included a spa which was available for a very small nominal charge, the spa was excellent with spa pool. Saunas steam room & showers. Interaction with staff was very satisfactory. So far so good however there was a couple of bad points from our point of view, firstly no parking is available at hotel so you rely on on street parking. And the biggest issue which spoilt what was a lovely hotel is the noise in the rooms. Sound proofing was lacking you can hear a pin drop in adjacent rooms. Rowdy drunk in next room made loads of noise from 3am -5 on second night. And a couple making noise on the third night. This did spoil our experience at what was otherwise a lovely hotel. Looking at trip advisor were not the first to comment on this. Would we recommend this hotel yes we would but just be aware of the issues we mention.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
Had a short stay here and I really enjoyed it. The spa is a great price and a nice resting space. I would only note the room was a little dusty and as I stayed out of season I couldn't get dinner in the allocated evening times. However that being said I'd stay here again and the hotel staff are so friendly. All in all a great hotel and I highly recommend.
Stayed 3 nights in Feb 2019

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay!
Warm and friendly staff.. Breakfast was good.. Descent room for the price.. Good location close to the beach.. Descent amenities.. We would stay there again.
Stayed 1 night in Sep 2018

10/10 Excellent

Baz, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel SHAME ABOUT THE GERMANS
The hotel was very clean, lovely bedroom with a great sea view. Good varied menus daily with very good service from the staff at all times. There are two things to consider when booking this hotel. If you hire a car parking is such a pain there are cars everwhere and I mean everwhere, car parking under the hotel would have been such a huge bonus. The second thing to consider the guests who are mostly GERMANS, who are arrogant, LOUD Mouthed and unconsiderate. A German does not know how to speak but bark out all the time. Very loud/singing, music from their rooms mostly in the afternoons when most people tried to get their head down. The staff tried but needs to consider having these youths nearer the ground floor, not the top floor in order to know what is going on with them. To sum up lovely hotel, brilliant staff but be warned about the GERMANS. One thing I need to stress is don't believe most of the reviews which downs this hotel, go there like we did and you will be surprised how clean and well run the hotel is. My main concern was some of the guests.
Stayed 4 nights in Sep 2018

8/10 Good

Shirley, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one of the nicer hotels
however the area is very run down not many English speaking guests
Stayed 3 nights in Sep 2018

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great for a short break
Hotel was just as described, the pool area is a little smaller than it looks but this wasn't a problem as we always got a sun bed. The room was spacious but the beds were hard and uncomfortable.
Stayed 4 nights in Sep 2018

8/10 Good

Sophie, Bournemouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hotel was clean, staff were friendly, welcoming and willing to help with any queries we had. Food was ok, we only had breakfast which was of an ok standard. Room was very clean and comfortable, perfect for our 3 night stay and very close to the shops and the beach, would stay here again if we were to revisit the area.
Stayed 3 nights in Jul 2018

6/10 Okay

Sean, England

Liked: Staff & service
Disliked: Room comfort
Poor location with no air conditioning
A good three star hotel with decent food close to the beach, not a four star as advertised............................
Stayed 5 nights in Jul 2018

4/10 Poor

Eduardo

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice hotel close to the beach, but noisy
The hotel is very nice and located near the widest part of the Arenal beach (plenty of space). Staff was very attentive and polite. However, sound insulation is essentially non-existent. Most of the nights we were woken up by loud guests arriving (usually drunk) at 3-5am. We could even hear conversations through the walls. Breakfast is also somewhat monotonous: scrambled eggs, sausages, pancakes, basic bread, fruit and cold cuts. Every ... single... day.
Stayed 8 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Torre Azul**** on 31 May 2018
Muchas gracias por su tiempo y review. Un Saludo, Torre Azul****

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight before early flight
Spa was great
Response from Michaela Hristova on 1 May 2018
Dear Richard, Thank you! Hope will see you again! Best Regards, Torre Azul****

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Rated a 4 star hotel - definitely NOT a four star hotel.
Stayed 3 nights in Apr 2018
Response from Torre Azul**** on 17 Apr 2018
Buenos días, Muchas gracias por su opinión. Esperaremos que nos vemos pronto!

10/10 Excellent

Wladyslaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017

8/10 Good

viktorija, peterborough

Liked: Cleanliness
Very good price for the hotel, but poor breakfast
Pros: good price, tidy, nice view from balcony, good size bedroom, nice looking hotel, friendly receptionist, Cons: squiky bed, poor breakfast very unhealthy foods- there were almost no vegetables, very little vegan options, dinner very expensive with no healthy meal options.
Stayed 3 nights in Oct 2017

8/10 Good

Terry, nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Torres azul
Clean nice but noisy neighbors well located friendly staff nice food and pools
Stayed 3 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice enough hotel on edge of town
A little walk to the beach. On edge of town. Had a room on the top / 12 floor. So good views. Quiet at night. Ok for my budget.
Stayed 4 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good adults only.
We stayed in a room with sa view in the upper floors, highly recommended. Hotel staff was very helpful at all times and the adults only is a plus. Wifi can be improved and is non existent in the pool area, that's the only critic.
Stayed 4 nights in Aug 2017

6/10 Okay

Will, London

Liked: Cleanliness, staff & service
7 nights stay
The hotel is very good in terms of location, Staffs etc Breakfast is very basic and very cold Dinner have lots of options but must of the days the majority of food was very cold too. I would definitely stay again if they make some improvements on those mentioned above.
Stayed 7 nights in Jul 2017

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice, quite close to the centre but not to close, the lady on reception was great, very helpful and friendly. The only problem was that it was very expensive to hire a lounger at the beach 16.50 euros for two beds, ripping tourists and holiday makers off,
Stayed 5 nights in Jun 2017

6/10 Okay

C. Gabriel

Disliked: Cleanliness, property conditions & facilities
A dissapointing rip off hotel
First and foremost, hotel Torre Azul did not provide the use of its spa facilities without a surcharge, as this important aspect was not mentioned anywhere on hotels.com displaying page of this hotel, which can be easily counted as lack of transparency. The wifi connection was the poorest I have ever seen, not being able to, at the very least, listening to music or effectively check my emails, so useless even for a basic service. When it comes to the bathroom, although it was fairly equipped, the heavy smell of the towels impregnated with a perspiration like scent and the placement of the toilet way too close to its nearest wall found in front of it, made the experience regrettable. The only good words of appreciation are dedicated to the reception and restaurant hotel's staff who presented impeccably. As for the rest, this is my first worst experience and the second one for my brother and mother, who had a similar experience at hotel Azuline Bahamas, last November, located just a short walk from Torre Azul, in the same area of El Arenal. So, overall, thank you hotels.com, for not being able to be transparent when it comes to what the chosen hotel was really offered in respect of the monies paid for.
Stayed 2 nights in Jun 2017

6/10 Okay

Tessa, London

Liked: Cleanliness, staff & service
Welcoming hotel
The hotel is well run, rooms cleaned, sheets and towels changed regularly. Food always well presented, not a huge choice but plenty for the size of the hotel. Popular dishes would run out and were not replenished. Not always the most sensible of layouts i.e. spoons kept nowhere near the cereal area; queues for the toaster blocking access to the coffee machine. I have found this is a common problem in a lot of hotels however. The reception staff were always very attentive. The pool is small as are the surrounds, but OK if you don't like the walk to the beach. Unfortunately whilst we were there, extensive refurbishment of the adjoining hotel was being carried out and there was daily noise and dust. Which made sitting round the pool intolerable. The local area is the main attraction for large stag groups. I would not recommend the area to anyone who doesn't want to have their sleep disturbed. There is a big drinking culture with buckets of booze being drank on the beaches. Also intrusive music being played. The beach vendors, selling melon, pineapple coconuts or soft drinks are con artists. We witnessed several arguments over people being charged extortionate sums. 40 euros for 2 coconuts for example.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Will not come back again. The room cleanliness is bad and the room is noisy especially early in the morning and at night.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
The hotel itself, the friendly and helpful staff, and the food in the hotel were all great. The location is in a built up area, a few blocks from the beach, but this is to be expected for such a reasonably priced hotel in this area.

6/10 Okay

chris , P

Liked: Staff & service, room comfort
Lovely view but construction work noise
Very noisy from 8am Monday until 8pm so much so That We went out to avoid it.

8/10 Good

Javier

Liked: Room comfort
Disliked: Cleanliness
Good value for money
We

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!!!
Very relaxing stay!! Great location