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Reviews of Hotel Majestic Palace

4 out of 5
Hotel Majestic Palace
Via Navene Vecchia 96, Malcesine

Reviews

8.8

Excellent

Rating 10 - Excellent. 37 out of 79 reviews" "
Rating 8 - Good. 33 out of 79 reviews" "
Rating 6 - Okay. 8 out of 79 reviews" "
Rating 4 - Poor. 0 out of 79 reviews" "
Rating 2 - Terrible. 1 out of 79 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Winnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a resort like property that has everything for families. It is clearly a place that families with young children favour and we could see why. The hotel is beautiful and pretty large. The included breakfast had everything you could wish for and more. The hotel is a about a 1.5 km walk to the city but there is a shuttle you can take during the day. The city nearby, Malcesine is a wonderful vibrant city with tons of little shops. Lake Garda is breath taking and the views from the hotel was incredible.
Stayed 2 nights in Jul 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended on Lake Garda
Very nice hotel, clean, comfortable, great breakfast... Everything you may want from hotel on Lake Garda... I would recommend it for longer family vacations too
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, very clean and tidy. The staff were very attentive, welcoming and friendly , as was the manager. Staff great you with a smile which goes a long way, We throughly enjoyed our stay, thank you
Stayed 7 nights in Sep 2022

10/10 Excellent

D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place for a family holiday
We enjoyed a few nights in Malchesnie and this hotel was our pick for a family holiday - I’d certainly recommend it
Stayed 2 nights in Jul 2022

8/10 Good

Daniil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break at Hotel Majestic Palace
The Hotel Majestic is just up the hill from Malcesine and it’s about a 15 minute walk down which we did. We also got the hotel minibus down for €1 and the tourist bus back for €1.20. The hotel is very clean and the staff are very friendly and helpful. Buffet breakfast was great, pretty much everything you could ask for. The dinner for €20 per person was good value as it included beer and wine with your dinner. We ate in 2 nights and went into town twice on our 4 night stay. There are plenty of sunbeds and tables and chairs around the pool. All in all we had a great short break here.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and location.! No tea and coffee facilities in room
Stayed 3 nights in Aug 2019
Response from Daniele on 19 Aug 2019
Dear Guest, we have really appreciated your preference toward our Majestic Palace for your stay on Garda Lake. Hereby, we would like to thank you once time again for such a positive feedback! Our staff will be surely informed in order to keep high the passion to our work and trying to improve every day! Looking forward to welcome you back at our Majestic Palace, we wish you all the best. Yours Sincerely

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing. Facilities were very good. Food was good but a little repetitive
Stayed 5 nights in Jul 2019
Response from Daniele on 15 Jul 2019
Dear Guest, we have really appreciated your preference toward our Majestic Palace for your stay on Garda Lake. Hereby, we would like to thank you once time again for your feedback and we will take good care of your suggestion in order to improve every day! Looking forward to welcome you back at our Majestic Palace, we wish you all the best. Yours Sincerely

2/10 Terrible

Mariana

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff was rude and could not care less about their guests. This is a 2 star MAX. We will never come back
Stayed 3 nights in Apr 2019
Response from Daniele on 3 May 2019
Dear Mr. Orbitz, we feels very sorry to read such a bad message concerning our staff's service we have reserved from you. Our target is the full happiness of all our guests and to do that, improving ourselfs, we need such a feedback and we thank you for sharing with us your difficulties. Now, is time to fix it, please, give us the opportunity to repair our fallts and accept our exuses in person. Best Regards

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel!
As a wedding party of 8 our stay at this hotel was absolutely fabulous. It is situated in a stunning setting overlooking the mountains in a quiet location just a short distance from the town centre. All of the staff are super friendly, very welcoming and highly professional.... always with a smile on their faces and a great sense of humour. The surrounding gardens are very pretty, well maintained with a choice of pools to cool off in. The restaurant although very busy provided an excellent choice of food which was always hot, plentiful and delicious. We will certainly be returning in the near future.
Stayed 5 nights in Jul 2018

8/10 Good

colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

8/10 Good

Megan, Belfast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, lovely facility and a lovely atmosphere. Rooms are clean and spacious, the only issue is it is a 15 minute walk to the centre of Malcesine, there are shuttle buses available but at a additional cost. Breakfast was lovely.
Stayed 4 nights in Jul 2018

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The junior suite was fantastic, I really liked the room. It was bright, spacious, and stylish.
Stayed 2 nights in Jun 2018

8/10 Good

TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel
We were only here for one night but it would be perfect for couples and Small families for up to a week. They really have everything you need. The food was great value for money but the breakfast was a little disappointing. I would definitely stay again.

8/10 Good

Lee, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
We were touring and this was the only hotel to charge for wifi and then it was poor, by time not data. Large room (Junior Suite, Garden Area ) but poor view and glass shower cubicle in bedroom, we didn't mind but the kids weren't impressed by lack of privacy. Breakfast ok but coffee from a self service machine.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very much a package holiday family hotel
We picked this hotel as the reviews were excellent and we wanted somewhere with a pool for a week, to explore Lake Garda. We didn't realise quite how much of a package holiday/family orientated hotel this was. Loads of kids running round so quite noisy and very much geared up for the package holiday. We had a garden suite which was newly refurbished, very spacious, extremely clean and relatively quiet (no-one above or below). It suited us well. It was expensive, but it was a suite and we were paying for all the 'entertainment' facilities available. The one thing we were not impressed with were the extras that are usually included with a hotel room - you had to pay for wi-fi, safe (very small), shuttle bus, pool towels. We travel a lot and have never had to pay for those extras. They are always included. Breakfast was a good choice, but again very noisy with kids running round in a very large space to cater for a huge number of people. Reception staff were lovely, helpful and friendly always. Location was great - a bit out of the centre so a 15-20 minute walk, but that suited us fine. Great restaurant over the road, and fab pizza place slightly down the hill towards town on the left.

8/10 Good

pawel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Olaf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

YASUHIRO

Stayed 6 nights in Jun 2023

8/10 Good

Markus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein sehr gutes Hotel, nicht weit zu Fuß ins Centrum. Sehr schöne Poollandschaften

10/10 Excellent

Michael

Stayed 2 nights in Oct 2022

8/10 Good

Oliver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gute Unterkunft. Etwas in die Jahr gekommen, aber das ist auch Nachhaltigkeit. Alles war top-top sauber und funktionierte auch. Schwimmingpool vorhanden. Dient eher zur Abkühlung. Der Weg zum Zentrum beträgt etwa 1,2 km und zum See ebenso, dort aber auch nur über steile Pfade Insgesamt freundlich empfehlenswert. Ältere dürften dann eher auf den Bus-Shuttle angewiesen sein.
Stayed 4 nights in Jul 2022

8/10 Good

Helene

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Gode faciliteter, men mad og småbesvær trækker ned
Stort hotel med mange faciliteter. Vi havde et stort værelse med balkon, som var velindrettet og hyggeligt. God aircon i betragtning af meget varmt vejr. Områderne udenfor er velholdte og pæne. Maden på stedet levede dog ikke op til 4 stjerner, da den høje prise ikke svarer til kvaliteten og service. Familie-komforten levede heller ikke op til forventningerne, da man ikke må spise ved poolområderne, det store indendørs legeområde er aflåst en stor del af dagen, trampolinen er aflåst og kræver, at man låner nøglen i receptionen, der ligger et stykke væk, minigolf koster et gebyr og udstyr skal også afhentes i receptionen. Dele af legepladsen var særdeles gammelt.
Stayed 3 nights in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice food and good service
The pool area, lunch and breakfast was amazing and the service was fast and good. When we arrived we were assigned a room under the attic where my boyfriend couldn’t stand up straight. But after talking to the kind and service minded night concierge we had another room. The room was clean but a bit on the older site for a hotel in that price range. But overall a nice stay.
Stayed 2 nights in Jul 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jul 2022

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jun 2022

8/10 Good

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schöne Tage zum Abschalten und Geniessen
Schöner Aufenthalt, schöne Garten- und Poolanlage. Zimmer sehr geräumig mit grossem Balkon. Ausstattung im Zimmer sehr in Ordnung, einfach vom Design her nicht mehr ganz aktuell. Riesiges, abwechslungsreiches Frühstücksbuffet. 20 Minuten Spaziergang nach Malcesine.
Aussicht vom Zimmer
Stayed 3 nights in May 2022

8/10 Good

Esa

Stayed 1 night in May 2022

10/10 Excellent

Ines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super schöne Hotel, tolle Poolanlagen. Sehr nettes Personal. Sehr sauber und ruhige Zimmer. Wir hatten einen sagenhaften Ausblick auf den See. Das Essen ist vielseitig und sehr reichhaltig.
Stayed 14 nights in Sep 2021

10/10 Excellent

Anne Winther

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super 10 dage med skønt værelse helt øverst. Godt pool område og service. Eneste men er: et 4 stjernet hotel hvor der mangler elevator op til øverste etage, istedet var der trapper fra etage nedenunder hvor elevator stoppede. Vi havde ikke noget mod at gå de 2 x 6 trin men det var hårdt at slæbe bagage op da vi kom og ned igen da vi tog hjem.
Stayed 9 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Top!
Stayed 6 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super freundliches Personal
Stayed 1 night in Jul 2021

10/10 Excellent

Kenth Thaysen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotel med gode faciliteter og en rigtig god service hele vejen rundt
Stayed 7 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruime gratis parking. Net hotel met veel ligzetels, parasols en per persoon gratis handdoek om te gebruiken aan het zwembad. Uitgebreid gevarieerd ontbijt. Avondmaal buffet was lekker: €25/volw, €15/kind. Zeer vriendelijk personeel. Ruime kamer met koelkast en ruime kast.
Stayed 5 nights in Jul 2021

10/10 Excellent

Jesper

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

8/10 Good

Giovanni

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotelli kaikenlaisille matkaajille
Hyvät parkkitilat autoille, todella laaja buffetaamiainen, rauhallinen hotelli kävelymatkan päässä kylästä, livemusiikkia iltaisin, altaalla tarpeeksi aurinkotuoleja.
Stayed 3 nights in Sep 2019
Response from Daniele on 12 Sept 2019
Dear Guest, we have really appreciated your preference toward our Majestic Palace for your stay on Garda Lake. Hereby, we would like to thank you once time again for such a positive feedback! Our staff will be surely informed in order to keep high the passion to our work and trying to improve every day! Looking forward to welcome you back at our Majestic Palace, we wish you all the best. Yours Sincerely

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöner Aufenthalt in Malcesine. Haben uns gut erholt.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2019
Response from Daniele on 12 Sept 2019
Dear Guest we have really appreciated your preference toward our Majestic Palace for your stay on Garda Lake. Hereby, we would like to thank you once time again for such a positive feedback! Our staff will be surely informed in order to keep high the passion to our work and trying to improve every day! Looking forward to welcome you back at our Majestic Palace, we wish you all the best. Yours Sincerely

10/10 Excellent

Bent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019
Response from Daniele on 12 Aug 2019
Dear ….., we have really appreciated your preference toward our Majestic Palace for your stay on Garda Lake. Hereby, we would like to thank you once time again for such a positive feedback! Our staff will be surely informed in order to keep high the passion to our work and trying to improve every day! Looking forward to welcome you back at our Majestic Palace, we wish you all the best. Yours Sincerely

10/10 Excellent

Jolanda, Heel Limburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We vonden het buffet erg fijn, ruime keus en was erg lekker. Mooie en ruime zwembaden, genoeg plaats om te liggen en genoeg ligstoelen! We hadden een mooi uitzicht vanaf de hotelkamer/balkon!
Stayed 7 nights in Jul 2019
Response from Daniele on 8 Aug 2019
Dear Mrs. Jolanda, we have really appreciated your preference toward our Majestic Palace for your stay on Garda Lake. Hereby, we would like to thank you once time again for such a positive feedback! Our staff will be surely informed in order to keep high the passion to our work and trying to improve every day! Looking forward to welcome you back at our Majestic Palace, we wish you all the best. Yours Sincerely

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Gutes Pauschalreisehotel aber ausbaufähig
Das Hotel liegt etwas den Berg hoch über Malcesine, zu Fuß ca. 15-20 Minuten vom Ortskern entfernt, so dass man zumindest auf dem Rückweg lieber den kostenpflichtigen Shuttlebus nimmt. Weiträumige Anlage und schön grün, aber man könnte viel mehr daraus machen. So wirkt sie etwas in die Jahre gekommen und mehr wie ein typisches Pauschalreisehotel. Unsere Garden View Suite war renoviert und sauber aber sehr dunkel und schlauchförmig und hatte leider überhaupt keinen Blick. Das innenliegende Bad konnte man nur durchs Zimmer lüften, mit 4 Personen sehr unpraktisch. Mit kleinen Kindern ok, mit größeren fehlt die Privatsphäre, weil die Kinderbetten keine separate Ecke haben. Zum Schlafen ok, aber länger als nötig wollten wir uns dort nicht aufhalten. Der Speisesaal ist voll und laut und hat den Charme einer Großkantine. Es gibt eine große Auswahl an Gerichten, aber mir wäre weniger und dafür bessere Qualität lieber gewesen. So hat es ein bisschen Massenabfertigungscharakter. Man kann leider nicht draußen essen sondern sitzt hinter Tüllgardinen. Der Kaffee ist aus dem Automaten und schmeckt nach Pulver. Die Pools waren selbst im Juli ziemlich kalt. Es gab ausreichend Liegen aus Plastik. Überhaupt ist hier viel aus Plastik. Das Personal war sehr freundlich, WLAN ist umsonst und der Innenpool ist neu und warm. Also insgesamt ok, aber etwas zu sehr Pauschaltouristen-Stil für unseren Geschmack.
Stayed 4 nights in Jul 2019
Response from Daniele on 26 Jul 2019
Sehr geehrter Gast Wir bedanken uns für dieses Feedback! Unsere Mitarbeiter werden Sicherlich informiert, um eine Leidenschaft für unsere Arbeit zu bewahren und jeden Tag verbessern zu können! Wir freuen uns über Ihr Feedback, das sicherlich zur Verbesserung unseres Service genutzt wird. Wir warten darauf, Sie wieder im unserem Majestic Palace begrüßen zu dürfen und wünschen Ihnen eine angenehme Fortsetzung

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meidän perheemme viihtyi hotellissa loistavasti. Henkilökunta oli todella asiantuntevaa ja ystävällistä. Aamiainen ja illallinen oli monipuolinen. Suosittelemme.
Stayed 4 nights in Jul 2019
Response from Daniele on 18 Jul 2019
Dear Guest we have really appreciated your preference toward our Majestic Palace for your stay on Garda Lake. Hereby, we would like to thank you once time again for such a positive feedback! Our staff will be surely informed in order to keep high the passion to our work and trying to improve every day! Looking forward to welcome you back at our Majestic Palace, we wish you all the best. Yours Sincerely

8/10 Good

Verified traveller

Stayed 7 nights in Jul 2019
Response from Daniele on 18 Jul 2019
Dear Guest we have really appreciated your preference toward our Majestic Palace for your stay on Garda Lake. Hereby, we would like to thank you once time again for such a positive feedback! Our staff will be surely informed in order to keep high the passion to our work and trying to improve every day! Looking forward to welcome you back at our Majestic Palace, we wish you all the best. Yours Sincerely

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 4 nights in Jul 2019
Response from Daniele on 18 Jul 2019
Dear Guest we have really appreciated your preference toward our Majestic Palace for your stay on Garda Lake. Hereby, we would like to thank you once time again for such a positive feedback! Our staff will be surely informed in order to keep high the passion to our work and trying to improve every day! Looking forward to welcome you back at our Majestic Palace, we wish you all the best. Yours Sincerely

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Daniele on 15 Jul 2019
Dear ….., we have really appreciated your preference toward our Majestic Palace for your stay on Garda Lake. Hereby, we would like to thank you once time again for such a positive feedback! Our staff will be surely informed in order to keep high the passion to our work and trying to improve every day! Looking forward to welcome you back at our Majestic Palace, we wish you all the best. Yours Sincerely