I would like to understand what happened, in our previous email the staff said, if the hostel was closed when we will arrive, which happened to be around 1 am, we just had to take the keys and the instructions in the box under the mail box at your residence. We arrive with a Taxi, did the password you gave us, it opened the box, but there was no keys and no instructions. The taxi driver stayed with us, some pedestrian in the street came as well to try to help. We called the hostel several time, they never picked up the presumably emergency number. We even tried to call all the rest of the week, they never answered neither.We had to pay a 2nd trip in taxi for the city, trying to find an other hotel. In the end it was more expensive for our budget with the 2 taxis trip+ the other hotel adding up to the fatigue and stress of having to find somewhere else at 1am in the morning which resumed to be 2.30am when we finally could rest. I am extremely disappointed. I won't recommend this hostel to anyone.