On the beach

Reviews of AluaSun Lago Rojo - Adults Recommended

4 out of 5
AluaSun Lago Rojo - Adults Recommended
Calle Miami, 5, Torremolinos, Malaga

Reviews

8.2

Very good

Rating 10 - Excellent. 41 out of 135 reviews" "
Rating 8 - Good. 66 out of 135 reviews" "
Rating 6 - Okay. 19 out of 135 reviews" "
Rating 4 - Poor. 6 out of 135 reviews" "
Rating 2 - Terrible. 3 out of 135 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Carsten

Stayed 5 nights in Nov 2023
Response from ALUASUN LAGO ROJO on 3 Jan 2024
Lieber Carstenvielen Dank für Ihre Bewertung Ihres kürzlichen Aufenthalts im AluaSun Lago Rojo. Unser Ziel ist immer die volle Zufriedenheit unserer Gäste und wir hoffen, dass Sie Ihren Urlaub genossen haben. Mit freundlichen Grüßen,

4/10 Poor

Wael

Stayed 4 nights in Aug 2023

10/10 Excellent

Janine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd stay to this property this year, excellent throughout, slightly dated at parts but seems to be a working progress, pool fab but not a lot of sunbeds, only let down is nightly entertainment, have booked again for next year
Stayed 3 nights in Aug 2023
Response from ALUA SUN LAGO ROJO on 5 Sept 2023
Dear Janine,First of all thank you for your time leaving a comment about your recent stay. We are glad to hear you were satisfied about the stay. Indeed we are renovating bit by bit, as you said. We really are looking forward to see you again next year! Kind regards, Alua Sun Lago Rojo

8/10 Good

niklas

Stayed 10 nights in Aug 2023
Response from ALUASUN LAGO ROJO on 6 Sept 2023
Dear Niklas,Thank you very much for leaving a review of your recent stay at our hotel. We hope that we can welcome you back very soon.Kind RegardsAluaSun Lago Rojo Team

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from ALUASUN LAGO ROJO on 6 Sept 2023
Dear Wayne,Thank you for taking the time to leave us a review of your recent stay with us. We are delighted that you enjoyed your stay and we hope that you come back soon.Kind regardsAluaSun Lago Rojo Team

8/10 Good

Markus

Stayed 4 nights in Aug 2023
Response from ALUASUN LAGO ROJO on 15 Sept 2023
Dear MarkusThank you for your review of your recent stay at our hotel. We are glad you enjoyed your holidays. Best regards, AluaSun Lago Rojo

4/10 Poor

Karin

Stayed 3 nights in Aug 2023
Response from ALUASUN LAGO ROJO on 22 Aug 2023
Liebe Karinvielen Dank für Ihre Bewertung Ihres letzten Aufenthalts in unserem Hotel. Wir nehmen Ihre Anregungen zur Kenntnis, sie helfen uns sehr, uns weiter zu verbessern. Mit freundlichen Grüßen, AluaSun Lago Rojo

10/10 Excellent

Helen

Stayed 5 nights in Jul 2023
Response from ALUASUN LAGO ROJO on 4 Aug 2023
Dear Helen,Thank you for your review of your recent stay at our hotel. We are glad you enjoyed your holiday with us. Best regards, AluaSun Lago Rojo

8/10 Good

Alger

Stayed 4 nights in Jul 2023
Response from ALUASUN LAGO ROJO on 22 Jul 2023
Buenos días/ Buenas tardes XXXX/ Estimado XXXXXGracias por dejarnos una reseña valorando su reciente estancia en nuestro hotel. Nos alegramos de que haya disfrutado de su estancia. Saludos cordiales, AluaSun Lago Rojo

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing friendly staff, great facilities. Would definitely stay again !
Stayed 4 nights in Jul 2023
Response from ALUASUN LAGO ROJO on 16 Jul 2023
Dear Adam,thank you very much. Hope you come soon agian.Kind regards

10/10 Excellent

Nick

Stayed 1 night in Apr 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here . Quite central to everything .breakfast was great . Rooms were clean and staff were very friendly . Roof pool a must to visit if visiting in the summer 😊
Stayed 4 nights in Feb 2023
Response from AluaSun Lago Rojo on 9 Mar 2023
Dear David, Thank you so much for taking the time to leave us a review of your recent stay at our hotel. We hope to see you again soon. Kind regardsAluasun Lago Rojo

8/10 Good

David and Shirley

Travelled with partner
Liked: Cleanliness, staff & service
Property is showing it’s age but still nice. Small item; amenities. Besides soap, no bathroom amenities, not that we use many. But would have at least liked to see facial tissue.
Stayed 2 nights in Feb 2023
Response from AluaSun Lago Rojo on 9 Mar 2023
Dear David & Shirley, Thank you so much for taking the time to leave us a review of your recent stay at our hotel. We really appreciate your constructive comments and we will as always strive to keep improving. We hope to see you again soon. Kind RegardsAluaSun Lago Rojo

8/10 Good

Ian David

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Jorge

Travelled with partner
Liked: Staff & service, amenities
Hotel was ok, nice comfortable bed, good breakfast selection, quiet. Parking was an issue, card key to get in room stopped working after every entrance.
Stayed 4 nights in Jun 2022
Response from ALUASUN LAGO ROJO on 26 Jul 2022
Dear Jorge, Thank you very much for leaving a review of your recent stay at our hotel. We are delighted that you found the bed comfortable and that you consider the breakfast selection to be good. Parking in this area is difficult all year round. I´m really sorry that you had so many issues with the room key card. Once again, thank you for your constructive feedback. Kind Regards AluaSun Lago Rojo Team

2/10 Terrible

Patrik

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty! L quality, dont be fooled by the pool
There was blood stains on the towels, pee stains on the toilet and the comforter was extremely dirty (never washed) it had all kinds of stains on it in all different colors… extremeley gross!
Stayed 1 night in Jan 2022
Response from AluaSun Lago Rojo on 31 May 2022
Dear Pâtrik, As a hotel that scores very highly for cleanliness I am very disheartened and dissapointed to see your comments about your recent stay with us. I have checked our records, and I cannot find any record of you reporting these issues at the time of your stay. Unfortuntely, if a guest does not report their issues whilst in the hotel, there is nothing we can you once they have returned home. Kind Regards AluaSun Lago Rojo Team

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities
Room are dated and very basic but is spotless clean. Very comfy Bed. Friendly staff. Good food. Excellent roof terrace. Overall hotel is Value for money.
Stayed 2 nights in Nov 2021
Response from AluaSun Lago Rojo on 17 May 2022
Hello Robert, Thank you so much for taking the time to leave us a review of your recent stay at our hotel. We really appreciate your constructive comments and we will as always strive to keep improving. We are very pleased that you enjoyed the our roof terrace, the comfy beds and the food and we really appreciate your comments about our staff, thank you! We hope to see you again soon. Kind Regards

8/10 Good

Chante

Liked: Staff & service
For simple luxury
Great location, spacious and accessible x
Stayed 1 night in Nov 2021

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
This hotel is beautiful and it is in a great location. The staff are very nice and the hotel is very clean.. A lovely place to stay
Stayed 3 nights in Aug 2021

10/10 Excellent

Beulah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel
Fabulous large room with balcony views of upper Torremolinos. Lovely upper deck pool area. Centrally located hotel, but quiet, and Adults only. UK t.v. programmes were available. Staff attentive and helpful. The only problem was that this hotel advertises free parking on the hotels.com website, and such is not the case. Its 13 euros per day in the hotel carpark, usually full at weekends, and 24 euros in public parking a 5 minute walk away. Also check in entailed a lengthy wait of 22 minutes
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viva Espana
Beautiful place. Hotel and location. Highly recommended
Stayed 12 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good as ever im a regular visitor there and will still go back
Stayed 15 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here many times before. It remains one of my go to hotels on the Costa Del Sol.
Stayed 11 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked... location which is excellent Not liked... There was nothing I disliked.
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Most satisfactory. Have stayed here on a number of holidays and gets better each time
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
For the size of hotel and being adults only, the majority at our time of staying were the silver pound,the lifts were not big enough. the sun deck at the top of the building was very peaceful indeed
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, which is fairly small, looks disappointing from the street, but the location (two small streets back from the beach front) is good. It also has a back exit for easy access to the beach. We paid extra for a room on the top floor overlooking the sea - well worth it. The staff are bright, very professional, and very welcoming and friendly. The food is good with variety. The garden and pool on ground level are small, but quiet and shaded for those of us who do not want to burn. There is another small pool on the 6th floor terrace solarium level for those who enjoy full sun. Guests are mostly mature couples enjoying a quiet week in the sun.
Stayed 7 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The public areas were very good. The staff were friendly and helpful and the food was good with a wide choice (buffet style). My room was a let down though. I had a junior suite. It was tatty and outdated. The paint was peeling from the skirting boards and the windows to the balcony were wooden and rotten. The whole room needs a huge update and decorating! The door to the room was cheap and flimsy and would not meet fire regulations. But if you can look passed this, it was clean, child free, excellent location and very clean. I enjoyed my stay and would return.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rooftop terrace and pool with the most comfortable loungers. Slap bang in the middle of all shops and restaurants and five mins to beach. Great choice at breakfast but food a bit cold although there is a microwave. Large rooms on 5th floor with a seaview at a supplement of 10 euros per night. All english freeview tv programmes. Bit too hot at night. Pool on ground floor terrace but doesn't get any sun. Pool towels for a deposit of 10 euros. All in all an excellent adults only hotel
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2018

10/10 Excellent

jacqui, nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel , perfect location. buffet style breakfast was delicious and hot. the rooms/studio was very comfortable. it was nice to have a bit more space than a normal hotel room, staff were very friendly, but also courtious . would definitely book again.
Stayed 7 nights in May 2018

6/10 Okay

Elizabeth

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Basic Hotel
1st of all I would like to state that the service I received from Petra in reception and Toni in the bar was excellent, they delivered excellent service. The rooftop sunbathing terrace was very good, there is a jacuzzi which I didn't use so therefore can't comment upon. Sadly the bedrooms are very very basic, tired and very much in need of being refurbished, particularly the sofa in my room. For a supposedly 4 star hotel there was a lack of complimentary toiletries. The breakfast and dinner offering was adequate. Would I stay there again, sorry no. Having visited the area many times before there are a large number of hotels that I would choose to stay in before this one.
Stayed 5 nights in May 2018

8/10 Good

mick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my stay
great location and good service from all staff. not easy to get sunbeds if you are not there when top of hotel is opening, and some people put there towels on beds and then disappear for some time
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel if the price is right.
A good hotel if the price is right. The food is OK but not superb. The dinning room is small. The bedrooms are very large and the location is good. If you are looking for somewhere clean to sleep and wash this is the hotel for you. If you are looking for a luxury hotel, look elsewhere.
Stayed 3 nights in May 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Ike at Hotel Roc Lago Rojo
This hotel probably has one of best room designs that I have seen in a long time. As you walk in, a small lobby is split with good wardrobe space on the right and a large bathroom on the left. There were twin beds in the large bedroom area. You then move down 2 steps into a lounge area with a comfortable sofa, fridge, television, open shelving space and additional cupboard space. That, in turn, leads to an open air balcony with chairs and tables and a corner for drying up your washing. Unfortunately the balcony faces onto a minor road on which there are communal dustbins which residents of the area fill up during the course of the day and then noisily emptied at 1:30 in the morning by the dustcart. The room (& hotel) is probably of late 1970s construction and would benefit from an upgrade. The pool, surrounded by tall buildings and quite small, gets a thumbs down. Apart from that I was very pleasantly surprised by the 5 days here.
Stayed 5 nights in Apr 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Woulsztay gere again!
HElpful staff! Ok food! All round good place to stay. Great sin terrace
Stayed 2 nights in Mar 2018

2/10 Terrible

Deirdre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not a four star
Supposed to be a four star no way more like a two star adults only more like elderly only food was awful most people in bed by 10 30 won't be back
Stayed 10 nights in Jan 2018

10/10 Excellent

paul

Liked: Cleanliness, staff & service, room comfort
great hotel but the rooms need updating for a 4 star hotel
Stayed 4 nights in Oct 2017

8/10 Good

Steven, London

Liked: Cleanliness, staff & service, room comfort
Nice hotel and very convenient for the beach
Very friendly staff and bedrooms were very spacious and clean but dated. Gave us champagne for my room mates birthday. Very nice surprise. Good 15 minutes walk to the town centre using the short cut up from Eden Beach restaurant which is 10 minutes walk from the hotel. Breakfast became very samie after a few days but loads of it. Bring trousers if you want dinner in the hotel, we only had dress shorts. Our flight was at 23.45 (12/08/2017), so we booked out at 12pm. They stored our bags but hotel was completely booked out and we could not have a hot showers in the evening. We spent the day on the beach and had to have a cold showers at the back of the hotel near the pool. Very embarrassing and felt the reception staff were not helpful. Most hotels around the world normally have facilities for this, even if they are busy or booked out. Booked a non smoking room but did smell of smoke, had to buy air freshener. After all of this would recommend as I overall had a nice stay.
Stayed 7 nights in Aug 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Guess
Very nice staff. Mostly geared toward elderly over 75. Rooms need updating.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from ALUASUN LAGO ROJO on 3 Jan 2024
Estimado AntonioGracias por valorar su reciente estancia en AluaSun Lago Rojo. Nuestro objetivo es siempre la satisfacción plena del huésped por lo que nos alegramos de corazón que ha disfrutado de sus vacaciones. Un saludo,

10/10 Excellent

lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from ALUASUN LAGO ROJO on 3 Jan 2024
Estimada LuciaGracias por la valoracion su reciente estancia en AluaSun Lago Rojo. Nuestro objetivo es siempre la satisfacción plena del huésped por lo que nos alegramos que ha disfrutado su estancia. Un saludo,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Aada

Stayed 5 nights in Jul 2023
Response from ALUASUN LAGO ROJO on 6 Sept 2023
Dear Aada,Thank you for leaving a valuation of your recent stay at our hotel.We hope that we can welcome you back soon.Kind RegardsAluaSun Lago Rojo Team

8/10 Good

MARCOS

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustaría destacar el trato ameno, amable y cercano de su personal, dando una especial atención a Laura, Vanesa, Virginia y Maribel. Gente que te hace si cabe la estancia más agradable.
Stayed 6 nights in Jul 2023
Response from ALUASUN LAGO ROJO on 1 Aug 2023
Estimado MarcosGracias por su comentario valorando su reciente estancia en AluaSun Lago Rojo. Apreciamos sus amables palabras sobre el buen trato recibido. Nuestro personal que trabaja muy duro para hacer que las vacaciones de nuestros clientes sean lo más agradables posibles. Un saludo, AluaSun Lago Rojo

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from ALUASUN LAGO ROJO on 30 Jul 2023
Buenos días Anonymous,Gracias por dejarnos una reseña valorando su reciente estancia en nuestro hotel. Esperemos que haya disfrutado su estancia. Saludos cordiales, AluaSun Lago Rojo

6/10 Okay

Leila

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Jul 2023
Response from ALUASUN LAGO ROJO on 30 Jul 2023
Buenos días LeilaGracias por dejarnos una reseña valorando su reciente estancia en nuestro hotel. Esperemos que haya disfrutado su estancia. Saludos cordiales, AluaSun Lago Rojo

10/10 Excellent

ANTONIO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El único pero que le pongo al hotel es que falló el aire acondicionado dos días
Stayed 10 nights in Jul 2023
Response from ALUASUN LAGO ROJO on 21 Jul 2023
Estimado Antonio, Muchas gracias por tomarse el tiempo de dejarnos su valuación y comentarios sobre su reciente estancia en nuestro hotel. Nos alegramos muchísimo que ha disfrutado su estancia. Lo sentimos el fallo del aire acondicionado, era una pieza de la maquina que se rompió y la teníamos que pedir. Esperamos poderle dar la bienvenida muy pronto. Saludos AluaSun Lago Rojo

6/10 Okay

Juan Luis

Liked: Property conditions & facilities
Muy muy escasos de personal, en la barra de abajo no había nadie. Solo un camarero para atender un comedor entero. La plancha apagada a la hora de comer (dan prioridad a la cena). En la barra de arriba una camarera sola para atender a toda la gente. El personal es magnífico, muy simpáticos, pero muy muy escaso
Stayed 7 nights in Jul 2023
Response from ALUASUN LAGO ROJO on 16 Jul 2023
Estimado Juan Luis, Gracias por dejarnos sus comentarios sobre su reciente estancia en nuestro hotel. La crítica constructiva siempre es bienvenida, ya que nos ayuda a seguir mejorando. Gracias por señalar el trato de nuestro personal que se esfuerzan mucho para conseguir que nuestros clientes pasen unas vacaciones inolvidables.Saludos cordiales