Dear Catalin,We appreciate that you took the time to share your experience with us.We regret to hear that certain aspects of your stay did not meet your expectations. We take great pride in our hotel's presentation and cleanliness, and we are disheartened to learn that you found your room to be less than satisfactory. Please rest assured, our housekeeping standards are designed to ensure that every guest experiences a comfortable and clean environment during their stay.We are also concerned about your impression of the hotel's condition. Our maintenance team works diligently to keep the hotel premises in excellent shape, and we regret any oversights you may have encountered. On a positive note, we are pleased to know that you found our service and room amenities to be satisfactory. Our staff is committed to providing a high level of service to make our guests' stays as enjoyable as possible.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Juan Antonio RomeroGuest Experience Manager

Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that you appreciated the spaciousness of your room and the variety of options at our buffet breakfast. It’s wonderful to know that our location right by the sea contributed to your enjoyable stay. Your recognition of the room cleanliness, overall hotel condition, service quality, and the room amenities is greatly appreciated by our dedicated team. We strive to ensure that each guest experience is as comfortable and pleasant as yours.The entire team look forward to welcoming you back for a future visit.Kind regards,Juan Antonio RomeroGuest Experience Manager

Dear Andrew,Thank you for your review.We have taken good note of your remarks on the dining experiences and are sorry to learn that we fell short of your culinary expectations on this occasion. We would like to take this opportunity to confirm that our Executive Chefs follow a two-week menu rotation that includes a wide range of both local and international delicacies to cater to all dietary requirements and please the most demanding palates. We regret that we could not satisfy your preferences and hope to provide you with a more satisfactory experience in the future.We look forward to welcoming you back. Best regards,Juan Antonio RomeroGuest Experience Manager

Dear Nicola,Thank you for your positive feedback.We regret to hear that certain aspects of our hotel did not fully meet your expectations, particularly in regard to the hotel's condition. We are continuously striving to provide the best facilities and apologize for any inconvenience you may have experienced. Please rest assured that we are committed to maintaining high standards in all areas of our establishment.We are thrilled that you enjoyed our pools, bars, and the prime location of Occidental Torremolinos Playa, just a stone's throw from the beautiful beach and convenient train station access. It is gratifying to know that our staff made a positive impression and that the cleanliness and amenities of your room contributed to a comfortable stay.We look forward to welcoming you back on a future occasion.Best regards,Juan Antonio RomeroGuest Experience Manager

Dear Shyam,Thank you for your review.We are sorry to hear that our vegetarian and vegan food options did not meet your expectations. Occidental Torremolinos Playa is committed to catering to all dietary requirements, and we will certainly take your comments into consideration as we continue to enhance our gastronomic offerings.We are delighted to learn that you were pleased with the cleanliness of your room, the overall condition of our hotel, the high level of service, and the amenities provided. Our team takes great pride in ensuring that our guests have comfortable and enjoyable experiences.We hope to welcome you back in the future. Best wishes,Juan Antonio RomeroGuest Experience Manager

Dear Levi,Thank you for your review.We apologize for any inconvenience caused by the noise and the size of the room. Our hotel offers a range of room sizes and types to cater to different preferences, and we would be more than happy to help you find a more suitable room for your next stay. Additionally, we understand the importance of a good night's sleep and will continue to work on minimizing noise disturbances for our guests.Nevertheless, we are glad to hear that you found our food area enjoyable and appreciated our beach resort location. We strive to provide a variety of dining options for our guests, and it's great to know that our all-inclusive buffet met your expectations.We hope to welcome you back in the future. Best wishes,Juan Antonio RomeroGuest Experience Manager

Dear Jonathan,Thank you for taking the time to share your feedback.We are glad to hear that you found the room to be satisfactory during your stay. However, we are disappointed to learn about the issues you faced during check-in and with the receptionist. We strive to provide excellent service to all our guests, and we apologize for any inconvenience this may have caused. As for the noise from the disco, we understand how important a good night's sleep is and we will look into this matter to ensure a more comfortable stay for our future guests.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Juan Antonio RomeroGuest Experience Manager

Dear Guest,Thank you for your positive feedback.We are thrilled to hear that you appreciated the cleanliness of our hotel and enjoyed our two fantastic outdoor swimming pools. Our team works hard to maintain a high standard of cleanliness and provide a relaxing environment for our guests to enjoy the marvelous climate on the Andalusian coast.We look forward to welcoming you back on a future occasion.Best regards,Juan Antonio RomeroGuest Experience Manager

Dear StéphanieWe appreciate that you took the time to share your experience with us.We are delighted to hear that you were satisfied with our service, as our team works hard to ensure a pleasant stay for our guests. However, we regret to learn about the issues you encountered with the sink and shower in your room. We understand how important it is to have a comfortable and functional bathroom during your stay. Rest assured, we have shared your feedback with our maintenance team to address these concerns and prevent similar issues in the future. We apologize for any inconvenience this may have caused.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Juan Antonio RomeroGuest Experience Manager

Dear Guest, Thank you very much for your kind feedback.We take pride in catering to our guests’ needs the best way we can and appreciate your kind words about the high standards and quality service which we strive to uphold.We look forward to welcoming you back for another memorable experience.Best wishes,Juan Antonio RomeroGuest Experience Manager

Dear Pushpa Raj,We appreciate that you took the time to share your experience with us.We are delighted you enjoyed your stay with us and appreciate your kind mention of our team's service; we do our best to ensure that every guest has the best experience possible.Rest assured, we have noted your comment for consideration.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Juan Antonio RomeroGuest Experience Manager

Dear Aleksandr, Thank you very much for your kind feedback.We are delighted to hear that you enjoyed your stay and appreciate your kind comments about your dining experience. We understand that meals are an important part of our guests' holidays.We are also glad that the high standards we set ourselves met your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Juan Antonio RomeroGuest Experience Manager

Dear Guest,Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion.Best wishes,Juan Antonio RomeroGuest Experience Manager

Dear Piper, Many thanks for your feedback.We aim to provide a memorable experience and so are delighted that we were able to meet your expectations. Please accept our apologies for any inconvenience, our reception team is here to help you out and will act with the necessary discretion.We do hope to welcome you back in the future.Best wishes,Juan Antonio RomeroGuest Experience Manager

Dear Julie,We appreciate that you took the time to share your experience with us.We are sorry to hear that our breakfast did not completely meet your expectations. We would have been grateful if this could have been raised with our breakfast team at the time, as they would have happily rectified these issues.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Juan Antonio RomeroGuest Experience Manager