"Hotel Front office staff incredible. Food and Beverage needs work though. The Common Grounds restaurant, staff were in attentive to replenishing food and food was running out. Also restaurant in the lobby level did not have all items in the menu to the point I had to ask what they did have. Hotel needs to make sure that they advise staff immediately of items that are not being served. IM Onsen Spa was AMAZING. Enjoy the TRILOGY PACKAGE and ask for Ronel if you are looking for a Male Therapist. Front desk staff were truly exceptional at the hotel though....very caring and attentive!"
"Just a great Hotel. Great rooms, great staff, great gym, and really good location near the Ayala Mall complex. I’ve been to Manila many times, overall this hotel is the first that doesn’t feel like I’m in Asia."