All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Business traveller, Travelled with pets, Travelled with partner
18 May 2024
I pulled the extra blanket of the bag and placed it accross my dog kennel. There was a bed bug on it. I looked around the room and did not see anything else. I did wake up to a few bug bites. I did not say anything due to the hotel not having any other rooms available. When I checked I mentioned that there was a lot of cars. The checkin guy told me. They was full. I am truly upset that I spent 230$ on this !! Teresa Dowell
Tesswannabe@yahoo.com
Response from Secily Lowery Assistant General Manager on 22 Apr 2024
Thank you for taking the time to leave us a review from your stay a month ago. We appreciate your input! We are currently in the plan making stage of renovating. Hopefully on your next visit (should you decide to do so) you will see an improvement!
The carpet was damp and when I woke up my eyes were red and I was having trouble breathing due to allergies. I am allergic to dust and mold which makes me think the room was not clean.
Verified traveller
Stayed 1 night in Oct 2023
Response from Secily Assistant General Manager on 16 Oct 2023
Thank you for letting us know. We'll look into it.
10/10 Excellent
Chris
10 Oct 2023
Chris
Stayed 1 night in Oct 2023
Response from Secily Lowery Assistant General Manager on 9 Nov 2023
Thank you for your review Chris! We look forward to seeing you again in the future! Have a great day!
6/10 Okay
Laveda
8 Oct 2023
Disliked: Cleanliness
When I checked into my room the sheets on the bed had not been changed. I had to call the front desk to get clean sheets on my bed.
Laveda
Stayed 1 night in Oct 2023
Response from Secily Lowery, Assistant General Manager on 9 Oct 2023
Thank you for taking the time to leave a review. I'm glad that we were able to accommodate you. This is the first review that I've had in two years with this issue. I'll be sure to watch over my housekeepers to ensure that they are changing the sheets. It is an immediate termination if they are not. That is definitely a no go in this hotel!
Nice hotel. Beds were moderately comfortable. Not as good as other Hampton Inns. Breakfast was just ok
Challis
Stayed 1 night in Aug 2023
Response from Secily Lowery, Assistant General Manager on 5 Sept 2023
Thank you for taking the time to give us your feedback. We do appreciate it. We are due for renovations this year. Hopefully you can come back when they are done and see the improvements that have been made!
Hampton inn is always reliable. Room was comfortable, and the hotel convenient to my business in Magnolia. The coffee in the room was very good, as was that at breakfast.
John
Stayed 1 night in Aug 2023
Response from Secily Assistant General Manager on 30 Aug 2023
Thank you so much John! We appreciate your feedback! We look forward to seeing you again in the future!
Response from Secily Assistant General Manager on 30 Aug 2023
Thank you so much Stacey! We look forward to seeing you again!
2/10 Terrible
Brennen
Travelled with family
13 Jul 2023
Accidentally made booking tried to cancel and kept get transferred to different people for over 15 minutes. Never got to talk to final person got hung up on
Thank you for taking the time to leave us a review. We are sorry to hear that you did not have the best stay possible. Please contact the hotel directly so that we can obtain more information that will allow us to give you (and others) a better stay in the future.
Thank you for taking the time to leave us a review! We strive to provide a family-like atmosphere and are glad to know that you felt that! We look forward to seeing you again in the future!
10/10 Excellent
charles
18 Jun 2023
charles
Stayed 1 night in Jun 2023
Response from Secily on 5 Jul 2023
Thank you for taking the time to leave a positive review! We look forward to seeing you again!
Thank you for taking the time to leave a positive review! We strive to provide our guests with the best experience possible! Thank you for noticing! We look forward to seeing you again in the future!
I met 1 staff member, never saw housekeeping, stayed 2 nights. I get not changing sheets or using towels more than once. But prices aren't going down they keep going up with less service and amenitiea. Property was clean and quiet. Lady who checked me in was very nice and very helpful.
Kelly
Stayed 2 nights in May 2023
Response from Secily on 6 Jul 2023
Thank you so much for taking the time to leave a review! We do appreciate any and all feedback. We look forward to meeting you again in the future!
Thank you for your review, we use feedback like yours to better improve our hotel. We hope you will stay with us again so that we may blow you away with our service!
4/10 Poor
Stephen
Travelled with family
7 May 2023
Liked: Staff & service
Disliked: Room comfort
Stephen
Stayed 1 night in May 2023
Response from Rachel on 8 May 2023
Mr. Murphy, I am sorry that we did not meet your expectations. If you have anything specific we can work on please let us know. Feedback like yours is valuable so that we can continue to improve.
Thank you for your feedback Mr. Diamond, we are glad that you had a great stay. We hope to see you again soon!
10/10 Excellent
JuMarcus
17 Apr 2023
JuMarcus
Stayed 2 nights in Apr 2023
Response from Makaylen on 2 Oct 2023
Thank you for staying with us! We strive to keep our guests happy and satisfied!
10/10 Excellent
Norberto
28 Mar 2023
Norberto
Stayed 2 nights in Mar 2023
Response from Makaylen on 2 Oct 2023
Thank you for staying with us! We strive to keep our guests happy and satisfied!
6/10 Okay
Mary
Travelled with family
27 Mar 2023
The room was overpriced as compared to other rooms in the area. The price of the room was around $200 and not a suite, just 2 queen beds. It said it slept 5 but didn’t. The room was small as well.
Mary
Stayed 1 night in Mar 2023
Response from Angel on 27 Mar 2023
Thank you for taking the time to leave a review! Luckily our rates include breakfast and Many other amenities. I hope that Next time you'll become a member and get the amazing benefits. Along with the option to get a free upgrade.
Good hotel. The front desk staff was very kind and personable. You'll love staying here if you prefer firm beds.
Verified traveller
Stayed 1 night in Feb 2023
Response from Angel on 6 Mar 2023
Thank you so much for taking the time out of your day to Give us some helpful feedback! We hope that every stay with us Is Above and beyond expectations.
Property was fine.
But canceling someone's reservation without checking to see if they were on there way or not. Is very unexcepable.
When asked about there policy about late arrivals. The lady could not state or provide.