"Great Hotel on the Riverwalk very close to Alamo"
We love the Grand Hyatt San Antonio; the staff is awesome and the proximity to fun and shopping is an added bonus. An incident happened with somebody throwing rocks from above the 20th floor into the pool on the 5th floor roof, nearly hitting one of our kids and caused a scare. The security team was on it and didn't hesitate to call the police as the largest rock was larger than an adult fist and could have caused severe trauma if it had hit anyone. We appreciated them taking it so seriously. One of the security team sent huge plate of chocolate chip cookies and milk to our room to cheer up our daughters who were upset by the incident. They loved it and both felt safe enough to try the pool again the next morning. They are both excited to retun in February for their birthday.
This was our 4th stay at this hotel in the last five years, we liked the Marriott but there is just something special about the Grand Hyatt; whether it's the staff, the area or just the great beds ... We're rather hooked on it now.