Exterior

Reviews of Hotel Villa Real, a member of Preferred Hotels & Resorts

5 out of 5
Hotel Villa Real, a member of Preferred Hotels & Resorts
Plaza de las Cortes 10, Madrid, Madrid

Reviews

9.2

Wonderful

Rating 10 - Excellent. 694 out of 1000 reviews" "
Rating 8 - Good. 222 out of 1000 reviews" "
Rating 6 - Okay. 56 out of 1000 reviews" "
Rating 4 - Poor. 17 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

isaac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good but airside little noisy
Stayed 2 nights in Mar 2024

10/10 Excellent

isaac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and staff is amazing
Stayed 3 nights in Mar 2024
Response from Andreu Canals, General Manager on 8 Mar 2024
Dear Isaac,We thank you for taking the time to review your recent visit.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to welcome you back in the future.Best wishes,Andreu Canals, General Manager

10/10 Excellent

JOSE

Travelled with family
Liked: Property conditions & facilities
Goog place
Stayed 1 night in Mar 2024
Response from Andreu Canals, General Manager on 8 Mar 2024
Dear José,Thank you for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again soon, Best regards,Andreu Canals, General Manager

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Great location close to museums and Retiro Park which is huge and amazing - why go out for food when the chef at the hotel is astounding- try Risotto/ lamb ravioli/ Spanish omelet- salads are all very especially the tomato/ avocado with black olive dressing!Junior suite is spacious with an unfortunate sofa bed- very plain- bedroom is a good size with wonderful pillows and bedding- bathroom could have been cleaner- hairdryer seemed to have a short in it and kept stopping Staff is unfailing helpful- remembers your name! Travelling solo I felt extremely safe - if feeling energetic walk up to Chueca- wonderful small boutique shopping and a great wine st
Stayed 3 nights in Feb 2024
Response from Andreu Canals, General Manager on 1 Mar 2024
Dear Richard,Thank you for this review of your recent stay.We're thrilled to hear you enjoyed the hotel's prime location, close to the cultural treasures of Madrid and the verdant retreat of Retiro Park. It's delightful to know the culinary creations from our chef, particularly the risotto, lamb ravioli, and Spanish omelet, met your gastronomic expectations. Our team takes great pride in delivering friendly and memorable service, and your acknowledgment of their efforts is truly appreciated.We regret to hear that there were aspects of your stay that did not meet your expectations. Please rest assured that cleanliness is a top priority for us, and our housekeeping team is dedicated to maintaining high standards. Additionally, we're committed to ensuring all amenities, including the hairdryer, are in perfect working order for our guests' comfort and convenience.Your safety and well-being are of the utmost importance to us, and it's gratifying to know you felt secure during your solo travels. We're also glad that you found the bedding and pillows to your liking, as we strive to provide a restful night's sleep for all our guests.Thank you again; we hope that you will return. All the best,Andreu Canals, General Manager

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , great customer service!
Stayed 1 night in Feb 2024
Response from Andreu Canals, General Manager on 1 Mar 2024
Dear Guest,Thank you for sharing your experience with us.We're thrilled that our location served you well, providing convenient access to Madrid's attractions and cultural landmarks. It's gratifying to know that our team's customer service met your expectations, as we strive to offer friendly and helpful support to all our guests.We look forward to welcoming you back for another exceptional stay.Kind regards,Andreu Canals, General Manager

10/10 Excellent

Ricardo, Wakefield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Great staff
Stayed 2 nights in Jan 2024
Response from Andreu Canals, General Manager on 29 Jan 2024
Dear Ricardo,This is a great rating; thank you.We are thrilled to hear that you found our team to be great; we are dedicated to providing exceptional service. It's also rewarding to know that you were satisfied with your stay.We hope to welcome you back for a return visit.Best regards,Andreu Canals, General Manager

8/10 Good

Neill

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Andreu Canals, General Manager on 20 Jan 2024
Dear Neill,This is a great rating; thank you.We are pleased that we were able to meet your expectations.We hope to welcome you back for a return visit.Best regards,Andreu Canals, General Manager

10/10 Excellent

Venkat, HONEOYE FALLS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Andreu Canals, Director general on 11 Jan 2024
Muchas gracias por su excelente valoración sobre Villa Real.Es con gran satisfacción que le agradecemos por su puntuación en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Sería muy grato volver a hospedarle en un futuro cercano. Atentamente,Andreu Canals, Director general

10/10 Excellent

RAFAEL Alberto, SANTA ISABEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Andreu Canals, Director general on 11 Jan 2024
Estimado Rafael Alberto,Muchísimas gracias por la excelente valoración que le ha otorgado al Villa Real.Nos complace haberle podido otorgar una grata experiencia en nuestro alojamiento y que nos haya dado por ello la máxima puntuación, cosa que le agradecemos.Por otro lado, agradecemos que destaque nuestro buen servicio y nos alegramos de saber que todo estuvo a su gusto.Esperamos volver a recibirle en su próxima visita. Saludos cordiales,Andreu Canals, Director general

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Andreu Canals, Director general on 20 Dec 2023
Apreciado Robin,Su puntuaciones nos llenan de alegría ya que a través de ellas nos llega la excelente noticia de que los días que ha estado alojado con nosotros han sido muy satisfactorios. Se lo agradecemos de corazón.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,Andreu Canals, Director general

8/10 Good

Jesus, Weston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great and the staff is fantastic .. the bartender at the restaurant is a keeper as well as the front desk staff ... I don't give you 5 stars for 2 reasons 1) the plastic chair at the desk in the rooms .. ouch !!! not comfortable at all and it just doesn't go with the style of the property and it looks cheap .... 2) the maid service .. the first 2 days were great, the last day was sloppy .... (clearly was not the same maid who did my room the last night) the rest ... fantastic .. I'll be back in March
Stayed 3 nights in Dec 2023
Response from Andreu Canals, General Manager on 19 Dec 2023
Dear Jesus,Thank you for sharing your feedback about your recent stay.We're delighted to hear that you found our location to be ideal and our staff's service excellent, including the commendation of our front desk team and bartender. Your kind words are a testament to our commitment to providing an exceptional guest experience.We are sorry to hear, however, that the desk chair did not meet your expectations in terms of comfort and style. Your feedback is invaluable to us as we strive to ensure all aspects of our guest rooms meet the high standards our guests expect. Regarding the inconsistency you experienced with our housekeeping service on your last day, please rest assured that we take all comments seriously and continually work to maintain our rigorous standards for cleanliness and service.It's heartening to know that despite these issues, you had a fantastic stay and plan to return.We look forward to welcoming you back in March.Best wishes,Andreu Canals, General Manager

10/10 Excellent

Hey Eun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location within walking distance to many tourist attractions.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Very good !! And clean
Stayed 3 nights in Sep 2023
Response from Andreu Canals, General Manager on 28 Nov 2023
Dear Julio,This is a great rating; thank you.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We hope to welcome you back for a return visit.Best regards,Andreu Canals, General Manager

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 1 night in Nov 2023
Response from Andreu Canals, General Manager on 21 Nov 2023
Dear Amy,Thank you for taking the time to share your experience with us.We're delighted to hear that the cleanliness of our rooms met your expectations and that you found the condition of our hotel to be just right.It's also wonderful to know that the service provided by our team contributed positively to your stay. We strive to maintain our facilities to the utmost quality and provide attentive service to all our guests. We appreciate your recognition of our efforts.We look forward to the opportunity to welcome you back in the future.Kind regards,Andreu Canals, General Manager

10/10 Excellent

Edwin, Warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High class hotel.
Stayed 1 night in Oct 2023
Response from Andreu Canals, General Manager on 8 Nov 2023
Dear Edwin,Thank you for sharing your review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to welcome you back for a return visit.Best regards,Andreu Canals, General Manager

10/10 Excellent

Lisa

Stayed 4 nights in Oct 2023
Response from Andreu Canals, General Manager on 21 Nov 2023
Dear Lisa,Please accept our thanks for your kind review regarding your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,Andreu Canals, General Manager

10/10 Excellent

Patricia

Liked: Staff & service, property conditions & facilities
All was wonderful
Stayed 1 night in Oct 2023
Response from Andreu Canals, General Manager on 27 Oct 2023
Dear Patricia,Thank you for this great feedback about your recent stay.We are pleased that we were able to meet your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,Andreu Canals, General Manager

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, central location, fabulous breakfast, spacious room with free mini bar.
Stayed 3 nights in Oct 2023
Response from Andreu Canals, General Manager on 21 Oct 2023
Dear Michelle,Thanks for this kind review.We are delighted to hear that you appreciated our central location, making it convenient for you to explore Madrid's attractions. It's great to know that you enjoyed our fabulous breakfast buffet, offering a wide variety of options to start your day right. Moreover, we are thrilled that you found your room to be spacious and appreciated the complimentary mini-bar.Our team takes pride in providing friendly and helpful service, and we are glad that this contributed to your positive experience. We continuously strive to maintain the highest standards of cleanliness and comfort for our guests, and it's rewarding to know that our efforts have been recognized.We look forward to seeing you again. Best wishes,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay and won’t hesitate to come back. The staff were welcoming and offered great recommendations for my stay in Madrid.
Stayed 1 night in Oct 2023
Response from Andreu Canals, General Manager on 16 Oct 2023
Dear Richard,This is a great rating; thank you.We are delighted to hear that you enjoyed your stay and found our staff welcoming and helpful. Our team takes great pride in providing excellent service and recommendations to ensure our guests have a memorable time in Madrid.We truly appreciate your kind words and look forward to welcoming you back on your next visit to our beautiful city.We hope to welcome you back soon.Best regards,

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel very well located, near the museums and other attractions. Also many restaurants yo go nearby.
Stayed 2 nights in Oct 2023
Response from Andreu Canals, General Manager on 9 Oct 2023
Dear Luis,This is a great rating; thank you.We are delighted to hear that you enjoyed our prime location near museums, attractions, and restaurants. Our hotel takes pride in being situated in the heart of Madrid, making it convenient for our guests to explore the city.We hope to welcome you back for a return visit.Best regards,

8/10 Good

Daniel

Liked: Staff & service
Stayed 4 nights in Sep 2023
Response from Andreu Canals, General Manager on 16 Oct 2023
Dear Daniel,This is a great rating; thank you.We are pleased that we were able to meet your expectations.We hope to welcome you back for a return visit.Best regards,Andreu Canals, General Manager

4/10 Poor

ALAN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Andreu Canals, General Manager on 2 Oct 2023
Dear Alan,Thank you for taking the time to share your feedback.We would have liked to have met all your requirements and welcome your suggestions on how we could have improved your experience.We hope you will come and stay with us again. Best wishes,Andreu Canals, General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Andreu Canals, General Manager on 25 Sept 2023
Dear Guest,Please accept our sincere thanks for your kind review.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.We would be delighted to welcome you back on another occasion.Kind regards,Andreu Canals, General Manager

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Andreu Canals, General Manager on 25 Sept 2023
Dear Hugo,This is a great rating; thank you.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We hope to welcome you back for a return visit.Best regards,Andreu Canals, General Manager

4/10 Poor

Brendan

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Past its best
This was my third occasion staying at the Hotel Villa Real. I've always liked the location close to Atocha station and the museums and galleries. For these reasons I have recommended it to friends. On my most recent visit I was severely disappointed. I had booked and paid for a superior room with a city view. I was initially pleased to be given a room on the first floor as soon as I arrived at about 1pm. However for the first time I experienced the noise problems mentioned in many reviews of this hotel. I could hear a guest sneezing in the next room and could clearly hear their telephone conversations. The walls are thin. the floors are timber and the corridors floored in marble so there is continuous noise from all sides. My attempts to sleep on the first night were frustrated by what sounded like the electrical motor of a lift with loud banging at the end of each episode. I thought that there must be a service lift nearby but no sign of one the following morning. My attempt to have a nap the following afternoon failed because of the same noise. It turned out that my room was directly over the entrance to the parking garage and the noise was from the mechanical opening/closing system. I was given another room to sleep in for my second and final night. I cannot understand how a room in this location could be described as "superior". The hotel is tired and old fashioned and needs a complete refurbishment.
Stayed 2 nights in Sep 2023
Response from Andreu Canals, General Manager on 21 Sept 2023
Dear Brendan,Thank you for taking the time to share your feedback.We are glad to hear that you appreciate our prime location near Atocha station, museums, and galleries. It's always a pleasure to welcome returning guests like you.However, we are truly sorry to hear about the noise issues you experienced during your stay. Our rooms are designed with soundproofing features such as double doors and double-glazed windows to ensure a comfortable stay for our guests. We apologize for any inconvenience this may have caused and appreciate your feedback. We will look into this matter to ensure a better experience for our future guests. Additionally, we understand that our hotel may not be as modern as some others, but we take pride in our unique blend of ancient art pieces and modern paintings that create a distinct atmosphere for our guests to enjoy.We hope you will consider staying with us again in the future. Best regards,

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Andreu Canals, General Manager on 21 Sept 2023
Dear Michael,This is a great rating; thank you.It means a lot to know that you appreciated our high standards and comfortable rooms.We hope to welcome you back for a return visit.Best regards,Andreu Canals, General Manager

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Andreu Canals, General Manager on 21 Sept 2023
Dear Christopher,This is a great rating; thank you.We are glad you had an enjoyable stay; our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to welcome you back for a return visit.Best regards,Andreu Canals, General Manager

4/10 Poor

Molly

Stayed 1 night in Sep 2023
Response from Manager on 9 Sept 2023
Dear Molly,Thank you for taking the time to share your feedback.We regret that not everything was to your satisfaction.We would certainly like to learn more about that in a private message.We hope to see you again in the future. Kind regards,

10/10 Excellent

Catherine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfect location, generously sized rooms, and super friendly staff. Would definitely stay here again!
Stayed 3 nights in Aug 2023
Response from Manager on 23 Aug 2023
Dear Catherine,Thank you for this kind feedback concerning your visit.We are thrilled to hear that you found our location to be perfect and appreciated the spacious rooms.Furthermore, our team takes great pride in providing friendly service, and we are glad that it made a positive impact on your stay.We look forward to welcoming you back for another enjoyable stay in the heart of Madrid.Best wishes,

10/10 Excellent

Ivonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location at walking distance to several attractions and to the Fountain of Neptune where the City Tour buses have their first stop. Friendly and attentive Staff.
Stayed 3 nights in Aug 2023
Response from Andreu Canals, General Manager on 23 Aug 2023
Dear Ivonne,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you found our location perfect and within walking distance of several attractions, including the Fountain of Neptune and the City Tour buses. It's also great to know that our friendly and attentive team contributed to your enjoyable stay.We look forward to welcoming you back on your next visit to Madrid. Warm regards,Andreu Canals, General Manager

10/10 Excellent

linda, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, friendly helpful stuff , fabulous location and views
Stayed 2 nights in Aug 2023
Response from Andreu Canals, General Manager on 23 Aug 2023
Dear Linda,Thank you for this positive review.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,Andreu Canals, General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Beautiful older style hotel. Great breakfast selection. The nicest towels! Real amenities not a bull container! Great location
Stayed 2 nights in Aug 2023
Response from Manager on 23 Aug 2023
Dear John,We would like to thank you for this review about your experience in our hotel.We are delighted to hear that you appreciated our beautiful older style and found our breakfast selection to be great. It's wonderful to know that our towels and amenities met your expectations, and that you enjoyed our convenient location.We truly appreciate your kind words and look forward to welcoming you back on your next visit to Madrid.We look forward to welcoming you for an another pleasant stay. Best wishes.

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 4 nights in Aug 2023
Response from Andreu Canals, General Manager on 23 Aug 2023
Dear Abraham,This is a great rating; thank you.We are delighted to hear that you appreciated our great location.We hope to welcome you back for a return visit.Best regards,Andreu Canals, General Manager

10/10 Excellent

Sarail Lopez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel personal very friendly.
Stayed 6 nights in Aug 2023
Response from Manager on 12 Aug 2023
Dear Sarai,This is a great rating; thank you.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We hope to welcome you back for a return visit.Best regards,

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on 8 Aug 2023
Dear Ivan,This is a great rating; thank you.We are pleased that we were able to meet your expectations.We hope to welcome you back for a return visit.Best regards,

10/10 Excellent

Mario

Stayed 3 nights in Mar 2023
Response from Manager on 8 Aug 2023
Dear Mario,This is a great rating; thank you.We are pleased that we were able to meet your expectations.We hope to welcome you back for a return visit.Best regards,

6/10 Okay

EDUARDO

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location, but old hotel
Great location. Hotel is dated and worn-out. Rooms need improvement/renovation. Bed was really small for a couple. Pool is ok, but very small. It may have been a 5 star hotel, but definitely not anymore.
Stayed 1 night in Jul 2023
Response from Manager on 3 Aug 2023
Dear Eduardo,Thank you for sharing your experience at our hotel.We are glad that you appreciated our great location, which is indeed close to many of Madrid's main attractions and cultural sites.However, we are sorry to hear that our traditional decor was not to your taste. Nevertheless, we have noted your comment for consideration. As for the bed size, we offer various room types with different bed sizes to accommodate our guests' preferences. Please do let us know at the time of your preferences our team is always on hand to assist you and find the perfect room and bed for your needs.We have also noted your comment about our rooftop pool and hope you were able to make use of it and take a refreshing dip.We strive to provide a comfortable and enjoyable stay for all our guests, and we will take your feedback into consideration for future improvements.We hope to welcome you back for a more satisfying experience in the future. Kind regards,

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scooter Speaks
If you stay anywhere else in Madrid, you've made a big mistake! Truly a five star hotel, from the staff, to the room to the bedding, to the bath facilities -- to the new rooftop pool! My favorite Spain hotel!
Stayed 1 night in Jul 2023
Response from Manager on 29 Jul 2023
Dear Neil,This is a great rating; thank you.We are thrilled to hear that you appreciated our high standards and that you enjoyed our new rooftop pool, which is a feature that we are proud to offer to our guests.Your kind words about our team and the overall comfort of the hotel are much appreciated. We are committed to providing an exceptional stay for all our guests, and it's always rewarding to hear when we have succeeded in doing so.We hope to welcome you back for a return visit.Best regards,

8/10 Good

Cristina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located hotel, easy to walk around to La Gran Via and Plaza del Sol.
Stayed 3 nights in Jul 2023
Response from Manager on 29 Jul 2023
Dear Cristina,Thank you for taking the time to share your review with us.We are delighted to hear that you found our location convenient, making it easy for you to explore La Gran Via and Plaza del Sol. Our hotel is indeed situated in the heart of Madrid, close to many attractions and public transportation options.We hope to have the pleasure of welcoming you back in the future. Kind regards,

10/10 Excellent

Jorge J

Stayed 3 nights in Jul 2023

10/10 Excellent

Nelly

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location Everything is in walking distance. Staff very attentive.
Stayed 6 nights in Jun 2023
Response from Andreu Canals, General Manager on 26 Jul 2023
Dear Nelly,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted that we were able to meet your expectations. Our team works hard to ensure that every guest has the best experience possible, your positive feedback inspires us to continue with our efforts.We hope to see you again soon.Kind regards,Andreu Canals, General Manager

8/10 Good

Carolyn, Guatemala

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice and the location was perfect for walking everywhere, the only thing i did no like were the steps inside the room to do to the living room
Stayed 6 nights in Jun 2023
Response from Andreu Canals, General Manager on 29 Jun 2023
Dear Carolyn,Thank you for your review of your recent stay at Hotel Villa Real Madrid,We are delighted to read you had such a pleasant experience. We have taken good note of your comment and will be taking it into consideration.It is great to know that you found our location to be ideal.We hope to welcome you here again.All the best.Andreu Canals, General Manager

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
This property makes everything easy for the guests. Computer w printer, a quaint bar w Tapas and drinks and a beautiful outside area to relax and have a drink. My room is comfortable, towels and bed are soft and inviting. I will return to this gem!
Stayed 1 night in Jun 2023
Response from Andreu Canals, General Manager on 27 Jun 2023
Dear Carmen,Thank you for such a positive review of your stay.It is a great pleasure to receive your kind comments and we are delighted that you had a memorable experience with us. Our team is always prepared to go the extra mile to ensure the comfort of our guests.We look forward to welcoming you back on a future visit.Kind regards,Andreu Canals, General Manager

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Andreu Canals, General Manager on 27 Jun 2023
Dear Graham,This is a great rating; thank you.We are pleased that we were able to meet your expectations.We hope to welcome you back for a return visit.Best regards,Andreu Canals, General Manager

8/10 Good

Guy

Liked: Staff & service
Disliked: Property conditions & facilities
The property is in an ideal location and the staff was second to none! The room was a bit dated and the bathroom could use some real derp maintenance! Bed was comfortable and noise level tolerable! I think some deep cleaning in the room would help a bit too! But overall, I would use it again for sure!
Response from Andreu Canals, General Manager on 27 Jun 2023
Dear Guy,Thanks for sharing your point of view.We are delighted to hear that you found our location ideal and our team exceptional. We strive to provide the best service to our guests and your kind words are truly appreciated.We have taken note of your comments regarding the room and bathroom. Our hotel is continuously working on maintenance and improvements to ensure a comfortable stay for our guests. We apologize for any inconvenience you may have experienced during your stay. Rest assured that we will address these concerns to maintain the high standards our guests expect from us.We hope that we have the pleasure of welcoming you back in the future. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Andreu Canals, General Manager on 19 Jun 2023
Dear Guest,Please accept our sincere thanks for your kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back.Best wishes,Andreu Canals, General Manager

10/10 Excellent

Mary Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another wonderful stay
We love this hotel and have stayed here several times. It is charming, great location and excellent service. My only issue is that the bath tub with the shower is difficult for older people to get in and out of and there is no safety bar to help.
Stayed 5 nights in Jun 2023
Response from Andreu Canals, General Manager on 19 Jun 2023
Dear Mary Jane,Thank you for taking the time to share your review.It is a pleasure to know that you have visited us on several occasions and we are glad to hear that we continue to meet your expectations with our convenient location and top-notch service.The safety of our guests is a top priority and we have noted your concern regarding our bathtub. We do have some rooms with only a shower, please don't hesitate to let us know your preferences on your next visit and we will do our best to reserve you one of these subject to availability.We look forward to welcoming you back.Best regards,Andreu Canals, General Manager

8/10 Good

Carmen, miami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 9 nights in May 2023
Response from Xavier Gener, General Manager on 9 Jun 2023
Dear Carmen,Thank you for positively reviewing your stay.We are pleased that we were able to meet your expectations.We all look forward to welcoming you back in the future.Kind regards,Xavier Gener, General Manager

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Switched to Hotel Urban, that was excellent
Actually they switched us to another hotel, because the "junior deluxe suite" that we had pre-paid for was being worked on. So we accepted a similar "junior deluxe suite" at nearby Hotel Urban, another 5-star hotel. We didn't get the terrace and king-size bed that we had reserved (at Hotel Villa Real). But Hotel Urban was excellent in every way, and we're glad we included the breakfast because it was white linen service for both a buffet and cooked to order hot breakfast every morning. We'd stay at Hotel Urban again!
Stayed 5 nights in May 2023
Response from Xavier Gener, General Manager on 9 Jun 2023
Dear Ruth,Thank you very much for this kind review of your experience.We would like to apologize for the inconvenience that you suffered as your suite was not ready for you. We appreciate your understanding in this matter. However, we are glad that you were happy with the alternative accommodation provided at our nearby sister hotel and that your experience was excellent in every way.We hope to welcome you on another occasion.Best wishes,Xavier Gener, General Manager

8/10 Good

Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very comfortable hotel in a nice location near museums. Extremely pleasant and helpful front desk. Very nice dining room and staff for breakfast.
Stayed 2 nights in May 2023
Response from Xavier Gener, General Manager on 12 Jun 2023
Dear Ann,Thank you for sharing your review.We are delighted that you had a memorable stay as this is always our main aim. We will be sure to let the team know the impact they had on your experience.We are glad that our location was convenient for your needs.We look forward to the pleasure of seeing you again in the future. Kind regards,Xavier Gener, General Manager