Unfortunately, your review is not correct. as a first point, very unfortunately, we are unable to place photos of the condition of your room on a daily basis. We have indeed verified your room at the time of your complaint and nothing was found broken besides all the mess your left room on a daily basis. So, we are sorry, but we never ignored your comment at reception and our pictures would prove exactly the other way round. We never had guests leaving room in the conditon you left!

Thank you for your review and being on a subtropical island and considering the finding of ants is to say bad cleaning, we do not agree but of course respect your point of view.Thank you for your visit.

We are delighted you truly apreciated the room upgarde from the most basic cheap one to a Superior Sea View. For one night stay, we are sorry for your points, but roach in the room in this season? ok.... if you say so. Dirty floor when cleaning is one of the highlights of the hotel? Strangly, if this was as such, why did you not request or complain at reception? We know what was wrong which ios not at your benefit to mention here. Thank you for your visit

Thank you so much for your review and the most important, is that you had a great time at our house. Thank you for your visit which was indeed a pleasure having had you with us.

Thank you so much for your review and the most important, is that you had a great time at our house. Thank you for your visit which was indeed a pleasure having had you with us.

Thank you so much for your review and the most important, is that you had a great time at our house. Thank you for your visit which was indeed a pleasure having had you with us.

Thank you so much for your review and the most important, is that you had a great time at our house. Thank you for your visit which was indeed a pleasure having had you with us.

Thank you so much for your review and we are delighted that you had a great time in Madeira and with us. Thank you for your visit which was a pleasure having had you with us.

Thank you for your review and we are sorry that you faced issues with your WIFI connection.Thank you for your visit which was a pleasure having had you with us

Thank you for your review and visit which was a pleasure having had you with us.

Thank you so much for your review and we are so sorry your experience was not as expected. Further apologies of course if you felt our staff team was not nice speaking to you. We have felt many times that the language barrier can express not the intended. Best and sunny warm regards Ricardo Rodrigues General Manager

Thank you so much for your very kind review but the most important is that you indeed had a great time and we are very pleased you enjoyed your stay with us. Thank you so much for your visit which was a great pleasure having had you with us.

Firstly, please allow me to express the great pleasure in having welcomed you at Muthu Raga Madeira Hotel – it was indeed a great honour. I am very thankful that you have expressed some of your feelings with this review about your stay. It is always very important for us to receive your valuable comments thus I personally take very much care and interest as well as concern for all comments also negative considering them as constructive criticism as I believe it help us in improving and perfectionning our services to the satisfaction of our guests. We would like of course to deeply apologize for some of the mentioned inconveniences, which please be assured and especially regarding refurbishments, are due to start very soon. Therefore, we do hope to welcome you back and show to you all these improvements and that we are much better for your future stay - please do contact us forehand and all these expressed issues will be bared in mind for your stay. I do further sincerely hope you will consider Madeira and Muthu Raga Madeira Hotel for a future stay and please at that time write to me directly and I will be delighted in personally taking care of your reservation. With our very best and sunny warm regards Ricardo Rodrigues General Manager

Dear Guest, Good morning. There must be some misunderstanding, for sure. As anonymous, I cannot answer to this particular remark, I'm sorry. Thank you. Jorge Xavier - GM

Dear Rachel, Thank you for your review. I'm sorry that you didn't find our hotel up to your expectations. Our buffet breakfast is quite complete and it's included in your daily rate. The pool wasn't heated, it's true, because we had rain in the previous days, making the heating process worthless. Once again, thank you and please accept our best regards. Jorge Xavier - GM

Dear Celisha, Thank you so much! Regards from your second home :) Jorge Xavier - GM

Dear Philip, Thank you so much for your review. Regards from the Raga! Jorge Xavier - DG

Dear anonymous, Good morning. Thanks for your review. We've checked already the music and all our staff remains almost the same (except me, just joined the team 3 months ago). A bit surpised with your impressions, and it was a pity that we didn't meet during your stay. I doo hope that next year you may visit us again and also that your opinion may change. Until then, please accept my best regards. Jorge Xavier - GM

Dear Guest, We would like to take this opportunity to thank you for taking the time to share your experience at Muthu Raga Hotel. It is our sincere endeavour to ensure that our guests enjoy a memorable experience. We will be happy to welcome you again at Muthu Raga Madeira Hotel and assure you best services. Warm regards Alwyn Vaz

Dear Guest, We would like to take this opportunity to thank you for taking the time to share your experience at Muthu Raga Hotel. The staff are delighted to read your feedback. It is our sincere endeavour to ensure that our guests enjoy a memorable experience. We will be happy to welcome you again at Muthu Raga Madeira Hotel. Warm regards Alwyn Vaz

Dear Guest, We would like to take this opportunity to thank you for sharing your experience at the Muthu Raga Hotel. It is our sincere commitment to ensure that our guests have a memorable experience. We will be delighted to welcome you again at our Muthu Raga Madeira Hotel. Sincerely, Alwyn Vaz

Dear Guest, We would like to take this opportunity to thank you for taking the time to share your experience at Muthu Raga Hotel. It is our sincere endeavour to ensure that our guests enjoy a memorable experience. We will be happy to welcome you again at our Muthu Raga Madeira Hotel. Warm regards Alwyn Vaz

Dear Guest, We would like to take this opportunity to thank you for taking the time to share your feedback on your experience at Muthu Raga Hotel. It is our sincere endeavour to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us. We have made a note of your constructive feedback as it helps us to improve our services. We sincerely apologise for any inconveniece caused. We will be happy to welcome you again at our Muthu Raga Madeira Hotel. Warm regards Alwyn Vaz

Dear Guest, We would like to take this opportunity to thank you for taking the time to share your feedback on your experience at Muthu Raga Hotel. It is our sincere endeavour to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us. We will be happy to welcome you again at our Muthu Raga Madeira Hotel. Warm regards Alwyn Vaz

Dear guest Thank you for taking the time to share your comments after your recent stay. My team and I are pleased to read your positive comments about the Muthu Raga Madeira hotel. Thank you !! It was a pleasure to have you here. We will be happy to welcome you back to our hotel Muthu Raga Madeira. Best regards Alwyn Vaz

Dear Guest Thank you for your positive feedback. We are glad you had a comfortable stay and we look froward to welcome you back. Best regards AV

Dear Guest Thank you for taking the time to share your comments after your recent stay. My team and I are pleased to read your positive comments about the Muthu Raga Madeira hotel. Thank you !! It was a pleasure to have you here. We will be happy to welcome you back to our hotel Muthu Raga Madeira. Best regards Alwyn Vaz

Dear guest Thanks for taking the time to write a review about your experience with us. Please allow me to extend my sincere apologies that your experience with us has not been positive. I appreciate your specific and constructive feedback, as these interactions help us identify areas of opportunity for improvement and also give us more insight into our guests expectations. Rest assured that I will address every aspect of your feedback with the teams involved to improve. We hope you will not allow this experience to permanently damage your perception of our hotel and allow us another opportunity to prove our commitment to exceed your expectations. The staff is eager to present a much better aspect of service and standards to you when you visit us next. best regards Alwyn

Dear Guest Thank you for taking the time to share your feedback following your recent stay. The entire team is delighted to receive your gracious praise. I am fortunate to be working with a fantastic team of people who understand the principle of delivering the best, and enjoy what they do. We shall continue to focus on exceed expectations of valuable guests such as yourself and look forward for an opportunity to serve you again. Warm regards Alwyn Vaz

Dear Guest Thank you for taking the time to share your feedback following your recent stay. We shall continue to focus on exceed expectations of valuable guests such as yourself and look forward for an opportunity to serve you again. Warm regards Alwyn Vaz

Dear Guest Thank you for taking the time out and writing a review about your experience with us. Please allow me to extend my sincere apologies that your experience with us was not a positive one. I appreciate your specific and constructive feedback as such interactions help us identify areas of opportunity for improvement and also give us further insight into our guests’ expectations. Rest assured I am going to take up each aspect of your feedback with the concerned teams to work on to improve. We hope you will not allow this experience to forever mar your perception of our hotel and will allow us another opportunity to prove our commitment to exceeding your expectations. The team is eager to showcase a much improved standards to you when you visit us next. Best regards Alwyn

Dear Guest It was a pleasure to have you stay at Muthu Raga Hotel. We are very happy to read your feedback and thank you for sparing your time to post the feedback. The team and I are very happy to read about how much you enjoyed your stay. We hope that you have many more opportunities to visit us again in the not too distant future. Warm regards Alwyn Vaz

Dear Guest Thank you for taking the time to share your feedback following your recent stay. The entire team is delighted to receive your gracious praise. I am fortunate to be working with a fantastic team of people who understand the principle of delivering the best, and enjoy what they do. We shall continue to focus on exceed expectations of valuable guests such as yourself and look forward for an opportunity to serve you again. Warm regards Alwyn Vaz

Dear Guest It was a pleasure to have you stay at Muthu Raga Hotel. We are very happy to read your review and thank you for sparing your time to post the feedback. We hope that you have many more opportunities to visit us again in the not too distant future. Warm regards Alwyn Vaz

Dear Guest It was a pleasure to have you stay at Muthu Raga Hotel. We are very happy to read your review and thank you for sparing your time to post the feedback. We have made a note of your feedback on the breakfast and we shall work on the same. We hope that you have many more opportunities to visit us again in the not too distant future. Warm regards Alwyn Vaz

Dear Guest It was a pleasure to have you stay at Muthu Raga Hotel. We are very happy to read your review and thank you for sparing your time to post the feedback. The team and I are very happy to read about how much you enjoyed your stay. I hope that you have many more opportunities to visit us again in the not too distant future. Warm regards Alwyn Vaz

Dear Guest It was a pleasure to have you stay at Muthu Raga Hotel. We are very happy to read your review and thank you for sparing your time to post the feedback. The team and I are very happy to read about how much you enjoyed your stay. We hope that you have many more opportunities to visit us again in the not too distant future. Warm regards Alwyn Vaz

Dear Guest It was a pleasure to have you stay at Muthu Raga Hotel. We are very happy to read your feedback and thank you for sparing your time to post the feedback. The team and I are very happy to read about how much you enjoyed your stay. We hope that you have many more opportunities to visit us again in the not too distant future. Warm regards Alwyn Vaz

Dear Guest It was a pleasure to have you stay at Muthu Raga Hotel. Thank you for sparing your time to post the feedback. The team and I are very happy to read about how much you enjoyed your stay. We have made a note of your feedback about the wristbands and apologise for any inconvenience caused. Hope that you have many more opportunities to visit us again in the not too distant future. Warm regards Alwyn Vaz

Dear Guest, It was a pleasure to have you stay at Muthu Raga Hotel. We are very happy to read your feedback and thank you for sparing your time to post the feedback. The team and I are very happy to read about how much you enjoyed your stay. My sincere apologies for the inconvenience caused to you during your stay, i assure you necessary steps will be taken to ensure the issues are addressed with the importance it deserves. I do hope that you have many more opportunities to visit us again in the not too distant future. Warm regards Alwyn Vaz

Dear Guest, We would like to take this opportunity to thank you for taking the time to share your stay experience at Muthu Raga Hotel.. It is our sincere endeavour to ensure that our guests enjoy a memorable experience and we are delighted to know that you are having a wonderful stay with us. We have made a note of your feedback and sincerely apologise for any inconvenience caused. We greatly value your patronage and wish you a wonderful stay. Warm regards Alwyn Vaz

Dear Guest We are glad you enjoyed your stay at Raga. We shall continue to focus on exceed expectations of valuable guests such as yourself and look forward for an opportunity to serve you again. Warm regards Alwyn Vaz

Dear Guest Thank you for taking the time to share your feedback following your recent stay. We shall continue to focus on exceed expectations of valuable guests such as yourself and look forward for an opportunity to serve you again. Warm regards Alwyn Vaz

Dear Mr Darren Thank you for your valuable feedback on your recent stay at Raga. I appreciate your specific and constructive feedback as such interactions help us identify areas of opportunity for improvement and also give us further insight into our guests’ expectations, so that we can better exceed them in future. We are committed to understanding and ensuring a memorable experience for our guests, and strive to resolve any concerns that may arise. It is our goal to make every guest experience positively memorable and look forward to the prospects of future opportunities that allow us to do so. We look forward for your next visit for a more satisfying experience. Best regards Alwyn

Dear Guest Thank you for your feedback on your recent stay at Raga. I am really sorry to read of your disappointment -all of us endeavour to do all we can to ensure that every guest feels welcomed and receives service that is friendly, attentive and timely. . I request you to treat this in isolation and let it not mar your impression of our hotel. I assure you that greater care will be exercised in future to ensure that your stays with us are comfortable, enjoyable and exceed your expectation. My team and I look forward to your upcoming stay and hope that your future visits find a more satisfying experience. Best regards, Alwyn Vaz

Dear Guest Thank you for taking the time to share your comments after your recent stay. Thank you !! It was a pleasure to have you here and we are glad that we could make your stay a memorable one. We will be happy to welcome you again on you next visit to Madeira. Best regards Alwyn Vaz

Dear Guest We are glad you enjoyed your stay at Muthu Raga Madeira hotel. We look forward to welcome you back in near future. Best regards Alwyn Vaz

Dear Ms Jeanette We would like to take this opportunity to thank you for taking the time to write a review on your experience at Muthu Raga Hotel. It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us. We are very happy that we were able to create the pleasant experience and make a difference to you. Your appreciation has been shared with my team and we are motivated to strive for excellence. We greatly value your patronage and look forward to welcoming you back to Muthu Raga Hotel. Warm regards Alwyn Vaz