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Reviews of Best Western Inn & Suites of Macon

2.5 out of 5
Best Western Inn & Suites of Macon
4681 Chambers Rd, Macon, GA

Reviews

8.0

Very good

Rating 10 - Excellent. 393 out of 1000 reviews" "
Rating 8 - Good. 347 out of 1000 reviews" "
Rating 6 - Okay. 134 out of 1000 reviews" "
Rating 4 - Poor. 67 out of 1000 reviews" "
Rating 2 - Terrible. 59 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great place.good coffee.
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Robert,We are delighted to hear that you enjoyed our hotel and the coffee served during your stay. Your positive feedback is truly appreciated! Thank you for sharing your experience with us.

10/10 Excellent

Denise

Travelled with family
Would have loved a nice restaurant in walking distance. But our room was great. Comfy beds. Clean room
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 18 Apr 2024
Hi Denise,We're delighted to hear that you had a great experience during your stay with us! Providing comfortable accommodations and a clean environment is essential to us, and we're thrilled that we met your expectations with our comfy beds and clean rooms. Thank you for choosing our hotel, and we look forward to welcoming you back for another fantastic stay in the future!

4/10 Poor

LaToya, Hixson

Travelled with family and small children
Disliked: Cleanliness
Let me first say the staff I encountered was nice except for being walked in on with it a knock on in our room without a knock on the door. The staffer assumed we were home and i wasn't dressed. The room was extremely overpriced. The linens weren't the cleanest and my oldest daughter and elderly uncle got several bites in bed. My youngest daughter and i refused to get under the linens. I woke up to a crawling insect on my pillow at eye level. There was nothing extravagant enough to charge $143. No elevators or anything.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 16 Apr 2024
Hi LaToya,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Kevin

Disliked: Staff & service, property conditions & facilities
Room was not very clean and I saw roaches. It smelled bad needed to be air out.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 16 Apr 2024
Hi Kevin,Your feedback is concerning, and we take these issues very seriously. Please rest assured that we will address these issues immediately with our housekeeping and maintenance teams to ensure that our rooms are thoroughly cleaned and maintained to prevent such issues from occurring in the future. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.

10/10 Excellent

Chris

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very easy to find and the night desk man was very pleasant. He even came around to see if I needed help with getting my cat in. I got a pet friendly room and the room was nice and clean. The ONLY thing I didn't like was the carpet in the bedroom area. There were stains and some looked fresh. I think it would be healthier to have vinyl flooring like what they have in the bathroom. Easier to keep clean. The breakfast was good.
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Chris,We appreciate your feedback on our convenient location and friendly staff. We are glad you found your pet-friendly room clean and enjoyed our breakfast. We will take your comment regarding the carpet into consideration for future improvements. Thank you for staying with us.

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room exceeded my expectations, the property was very well maintained. That staff was welcoming and helpful.
Stayed 2 nights in Apr 2024
Response from Guest Relation Management on 8 Apr 2024
Hi Cindy,Thank you for your feedback regarding your recent stay at our hotel. We are thrilled to hear that your room exceeded your expectations and that you found our property to be well-maintained. Providing exceptional service and a comfortable environment for our guests is our top priority, and we are delighted that our staff was welcoming and helpful during your stay. Thank you once again for choosing our hotel. We can't wait to welcome you back for another wonderful stay in the future.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stop for a rest.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 2 Apr 2024
Hi Mary,We're delighted to hear that you found our hotel to be a great place to stop for a rest! Providing a comfortable and welcoming environment for our guests to relax and rejuvenate is our top priority, and we're thrilled that we met your expectations in this regard. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

8/10 Good

Karole

Stayed 1 night in Mar 2024
Response from Manager on 20 Apr 2024
Hello Karole,We're glad to hear you had a pleasant stay with us! Should you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

Hope

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a hit! Right off interstate. Clean room with comfortable beds and pillows!
Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Hope,We are delighted to hear that you enjoyed our breakfast offerings and found our location convenient. It's great to know that you found our rooms clean with comfortable amenities. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay soon.

8/10 Good

Jerry

Stayed 1 night in Mar 2024
Response from Guest Relation Management on 16 Apr 2024
Hi Jerry,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

Anthony

Stayed 1 night in Mar 2024
Response from Manager on 15 Apr 2024
Hello Anthony, We appreciate you choosing our hotel for your stay! If there is anything we could improve upon, please do not hesitate to contact us directly. We look forward to welcoming you back soon!

6/10 Okay

Jerri

Travelled with pets, Travelled with group
Liked: Staff & service, amenities
The young man that was working the desk the night we stayed was AWESOME!!! He went out of his way to accommodate us!!! I wish I would’ve gotten his name. Only downside I would say was chair & ottoman were quite dirty looking.
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Jerri,We appreciate your kind words about our dedicated staff member. Please feel free to reach out to our management team with any specific concerns regarding your room, so they can address them accordingly. Thank you for choosing to stay with us!

10/10 Excellent

Guy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like it has been updated recently. Everything was good. Only thing bad was noise from interstate. Mostly rhe trucks.
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Guy,We appreciate your feedback on the recent updates and are pleased to hear you enjoyed your stay overall. We apologize for any inconvenience caused by noise from the nearby interstate, as we understand the importance of a peaceful environment for our guests. Thank you for bringing this to our attention.

4/10 Poor

Crystal

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are not very nice or friendly even to my children. The gap in my doorway when it was closed and locked that let in a significant amount of daylight that made me feel unsafe. Doubly so when paired with people pounding on the door in the middle of the night. Do yourself a favor and stop in Forsyth instead.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 21 Mar 2024
Hi Crystal,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
It was very convenient getting off I-75. The lady at check in was helpful and pleasant. The room was a nice size.
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello Diane,We are pleased to hear that you found our location convenient and enjoyed interactions with our staff. It's wonderful to hear that you were satisfied with the size of your room during your stay. Thank you for taking the time to share your feedback with us.

10/10 Excellent

tree

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay at the end of a long week of traveling. Only blemish on the experience was the staffer monitoring breakfast supplies this morning. Her method of communicating included yelling and barking orders to thos of us in the eating area. She had a scowl on her face the whole time and did not appear to be happy to be there.
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello tree, We appreciate your feedback and are glad you enjoyed your stay overall. We will address your comments with our team to ensure a more pleasant breakfast experience for our guests in the future. Our aim is to provide exceptional service, and we apologize for any inconvenience caused.

10/10 Excellent

Jeremy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Friendly staff. Breakfast wasn’t as good of a selection as typical with Best Westerns but the worker stayed busy refilling food and cleaning the area. Rooms, bedding, and bathroom all clean. Only downside was the area around the hotel is a little questionable, but it’s right off the highway.
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello Jeremy,Thank you for highlighting our clean rooms and friendly staff. We appreciate your feedback on the breakfast selection and are glad to hear our staff worked diligently to maintain it. We understand your concern about the surroundings, but we're pleased to offer a convenient location near the highway. Your comments help us improve for future guests' experiences.

10/10 Excellent

Greg

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast, room access easy, front desk very good
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 4 Mar 2024
Hi Greg,Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. It's wonderful to know that our breakfast offerings met your expectations and that you found the room access to be convenient. Our front desk team takes great pride in providing excellent service, and we are thrilled to hear that their efforts were appreciated during your stay. Your kind words are truly motivating for our team, and we are grateful for your recognition of our efforts to make your stay enjoyable. Thank you once again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future for another positive experience.

10/10 Excellent

Cora, macon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pleasant
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on 4 Mar 2024
Hi Cora,Thank you for sharing your feedback with us. We are delighted to hear that you had a pleasant stay at our hotel. Providing our guests with a comfortable and enjoyable experience is our top priority, and we are thrilled that we were able to meet your expectations. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Mike

Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Mike,We are delighted to hear that you had a wonderful experience during your stay with us! Should you have any further comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

2/10 Terrible

roy

Travelled with partner
When we arrived with a confirmed and paid reservation the clerk took 20 minutes to find it on the computer. The unit itself was fine but the noise from the freeway was unbearrable and we could not sleep. We had to just leave. obviously these units are not properly insulated.We could hear a dog barking. the toilet kept running until we turned it off.I am a retired home builder and am knowledgeable about .good construction and we are extremely diissatisfied We are demanding a full refund.are demanding a full refund.
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello roy,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us for improving our services in the future. We suggest reaching out to our management team directly to discuss your concerns further. Thank you for bringing these issues to our attention.

6/10 Okay

Dave

Cheap close to interstate. Non english speaker check-in.
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Dave,We appreciate your feedback and are glad to hear you found our location convenient. We encourage all guests to kindly reach out to our management team with any concerns regarding their stay.

8/10 Good

Troid

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Troid,Thank you for sharing your feedback with us. We hope you had an overall pleasant experience during your stay. We appreciate your time in reviewing the hotel.

10/10 Excellent

Jay, Murfreesboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed by the overall friendliness of all staff members
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Jay,We are delighted to hear that you found our staff to be friendly during your stay. It is always our goal to provide excellent service to all our guests. Your positive feedback is greatly appreciated as it motivates us to continue delivering exceptional hospitality experiences.

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities
Pool/hot tub.
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello Mark, We appreciate your feedback regarding the pool and hot tub facilities. Guest satisfaction is important to us, and we will share your comments with our team for further review and improvement. Thank you for bringing this to our attention.

10/10 Excellent

katrina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin was awesome . I accidentally scheduled for the day but they were nice enough to correct my error with no complaints. Very appreciative!
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 20 Feb 2024
Hi Katrina,Thank you for sharing your positive experience with us! We're delighted to hear that your check-in experience was awesome and that our team was able to assist you with correcting your scheduling error without any complaints. Providing excellent customer service is our priority, and we're glad that we could accommodate your needs. We appreciate your kind words and your understanding, and we're grateful for the opportunity to assist you. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another great stay in the future!

6/10 Okay

Staci, Orange Park

Travelled with family
Disliked: Amenities
Too many to state
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 20 Feb 2024
Hi Staci,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

cynthia

Stayed 1 night in Feb 2024
Response from Guest Relation Management on 21 Mar 2024
Hi Cynthia,Thank you so much for awarding us a perfect rating! We are absolutely thrilled to hear that your experience was outstanding. Your satisfaction is our ultimate goal, and we are delighted to have met your expectations in every aspect. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly with excellent customer service and care. The amenities were excellent and the room was clean.
Response from Guest Relation Management on 23 Jan 2024
Hi Rebecca,Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that you found our staff to be very friendly with excellent customer service and care. Providing exceptional service is a top priority for us, and we're glad that our team exceeded your expectations. It's also great to know that you enjoyed the excellent amenities and found the room to be clean. Your comfort and satisfaction are important to us, and we're pleased to have provided you with a positive stay. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except the noise level. Could hear the people in the next room too much.
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Cheryl,Thank you for your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the noise level from the neighboring room. We appreciate your input and will share it with our team to ensure we improve in this area. We value your patronage and hope to welcome you back in the future for a more peaceful experience.

4/10 Poor

veronique

Stayed 2 nights in Jan 2024
Response from Guest Relation Management on 18 Jan 2024
Hi Veronique,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It's an average hotel with a nice jetted tub. I would stay again.
Stayed 1 night in Jan 2024
Response from Guest Relation Management on 16 Jan 2024
Hi Andrew,Thank you for sharing your feedback about our hotel. We're pleased to hear that you enjoyed the jetted tub during your stay. Your comments about the hotel being average are duly noted, and we appreciate your insights. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.

10/10 Excellent

Ismael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome little hotel that fit the needs of my family of four. About what you’d expect for the price but adequate, clean, quiet and comfortable.
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Ismael,We're thrilled to hear that our hotel met the needs of your family of four. It is our goal to provide a comfortable and clean environment for all of our guests. We hope you had an enjoyable and peaceful stay with us. Thank you for your feedback!

8/10 Good

Jose

Stayed 1 night in Jan 2024
Response from Guest Relation Management on 31 Jan 2024
Hi Jose,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

10/10 Excellent

Robert

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Guest Relation Management on 10 Jan 2024
Hi Robert,We're very happy to hear that we were able to provide you with an outstanding experience, as that has always been our mission. We greatly appreciate your five-star rating and look forward to hosting you again in the near future.

8/10 Good

Peter

Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Guest Relation Management on 9 Jan 2024
Hi Peter,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

6/10 Okay

Shari

Travelled with pets
Liked: Cleanliness, staff & service
Appreciate that it was conveniently off I475 easy to get to and has restaurants close by. But, it needs to be updated snd cleaned better
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 9 Jan 2024
Hi Shari,Thank you for sharing your feedback about your recent stay. We're glad to hear that you appreciated the convenient location off I475 and the proximity to restaurants. We also appreciate your comments about the need for updates and improved cleanliness. Guest feedback is crucial to our ongoing improvement efforts, and we take your observations seriously. Please be assured that your comments will be shared with our management team, and we will take the necessary steps to address the areas that need attention. Thank you for choosing our hotel, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Melissa

Stayed 1 night in Jan 2024
Response from Guest Relation Management on 9 Jan 2024
Hi Melissa,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

10/10 Excellent

Andy

Stayed 1 night in Jan 2024
Response from Guest Relation Management on 23 Jan 2024
Hi Andy,Thank you so much for awarding us a perfect rating! We are absolutely thrilled to hear that your experience was outstanding. Your satisfaction is our ultimate goal, and we are delighted to have met your expectations in every aspect. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.

4/10 Poor

Anthony

Travelled with family
Liked: Staff & service
Good for 1 night
Checking in was good. Room was alright the air conditioning and heater wouldn’t turn of so you had to unplug it. Hot tube by the pool jets didn’t work. Breakfast was a disaster we went down around 8:15am and the kids wanted waffles but there was no mix and we asked the lady if she could get more and she said no. So no waffles no oranges juice no apple juice out off coffee.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 2 Jan 2024
Hi Anthony,Thank you for taking the time to share your feedback about your recent stay. Our maintenance team will promptly address the issues with the air conditioning and heater in your room, as well as the non-functioning jets in the hot tub. Additionally, we will investigate the communication breakdown during breakfast service and work to ensure that such situations are avoided in the future. Your concerns will be shared with the relevant departments for immediate attention. Thank you for bringing this to our attention, and we hope to have the chance to welcome you back for a vastly improved experience.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in Dec 2023
Response from Manager on 31 Dec 2023
Hello Susan,Thank you for your positive feedback on the cleanliness and comfort of our hotel. We strive to provide a pleasant stay for all our guests and we are delighted to hear that you enjoyed your time with us. We hope to welcome you back in the future for another excellent experience.

6/10 Okay

Todd

Travelled with partner
Liked: Amenities, property conditions & facilities
Breakfast area was too small - very crowded. Not a very safe area. Someone had their truck stolen from parking lot.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 29 Dec 2023
Hi Todd,Thank you for your feedback regarding your recent stay at our hotel. Your safety and comfort are of the utmost importance to us, and we take these matters seriously. We will review our security measures and consider ways to enhance the safety of our guests and their vehicles. Your feedback about the breakfast area size is also noted, and we will explore options to improve the layout or consider additional space to accommodate our guests more comfortably. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Pleasantly surprised
The hotel is a bit older and definitely doesn't present itself like any of the newer, nicer hotels with an inside entrance. However, we just needed a place to crash for the night as a family of 5 and this was all that was available. The room was clean, there were nice cars in the parking lot (yes, I judge hotels by if they have construction crews there or not), and the beds were comfortable.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 29 Dec 2023
Hi Susan,Thank you for sharing your experience with us. We appreciate your understanding and are glad to hear that despite the older appearance, you found our hotel suitable for your family's overnight stay. We understand that the aesthetics and presentation of a hotel can vary, and we're grateful for your positive remarks about the cleanliness of the room, the comfortable beds, and the presence of nice cars in the parking lot. We appreciate your choice to stay with us and hope to welcome you back for any future stays.

6/10 Okay

Martha E.

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 29 Dec 2023
Hi Martha,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

8/10 Good

Erik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful. Seem to run a good business. Rooms were very clean and the night was a lot more quiet than I expected it to be based on the location (next to the Interstate) and that it seemed nearly full. Breakfast was good. Expedia did NOT notify them that I had a pet, which I put in the reservation when it was made, which resulted in my getting a smaller room than the one that I booked.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 26 Dec 2023
Hi Erik,Thank you for taking the time to provide detailed feedback about your recent stay with us. We're pleased to hear that our staff were friendly and helpful, and it's rewarding to know that you found our business well-run. Additionally, we're delighted that your room was very clean, the night was surprisingly quiet, and you enjoyed the breakfast. Your feedback is valuable, and we will look into improving our communication processes with booking platforms to ensure a smoother experience for guests with pets. We value your input and hope to have the opportunity to welcome you back for an even more seamless experience in the future.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well kept
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 26 Dec 2023
Hi Anna,Thank you for taking the time to share your feedback. We're delighted to hear that you found our establishment clean and well-kept. Maintaining a high standard of cleanliness is a top priority for us, and we're pleased that we met your expectations in this regard. Your feedback is valuable, and we hope to have the opportunity to welcome you back for another positive experience.

8/10 Good

Shari

Travelled with pets
Liked: Cleanliness, staff & service
Think overall building is in need of repairs updating. There was obvious leak in room above 126--many discolored areas
Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello Shari,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your observations regarding the condition of the building. Our team will review your comments to prioritize any necessary repairs and updates. We apologize for any inconvenience caused by the discolored areas in the room above yours. We value your feedback and hope to welcome you back in the future for an improved experience.

8/10 Good

Rod

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 22 Dec 2023
Hi Rod,Thank you for taking the time to share your positive feedback. We're delighted to hear that you found our staff to be very friendly. Providing a warm and welcoming experience for our guests is important to us, and we're pleased that our team made a positive impression on you. We look forward to the opportunity to welcome you back for another friendly and enjoyable stay.

10/10 Excellent

carolina

Stayed 1 night in Dec 2023
Response from Manager on 6 Jan 2024
Hello carolina,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. Should you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

8/10 Good

sandra

Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello sandra,Thank you for staying with us. If you have any feedback or concerns, please don't hesitate to reach out to us directly. We value your experience and hope to welcome you back in the future.