The staff was friendly and provided us a free upgrade at check-in so we could have two rooms adjacent to each other. However, one of the guests got some kind of insect bite the night we stayed. She most likely got the insect-bite in bed. When she woke up in the morning, her ear was swollen. The next day, her ear had gotten worse and she had to get prescribed medication to treat the infection and ease the pain. The pictures of the hotel rooms definitely look much nicer than in real life. Though the rooms were clean but they look pretty outdated for the Holiday Inn brand. There were better choices and newer hotels around the same price per night in Macau. I thought the Holiday Inn brand would give me some peace of mind but I was wrong. Staff was helpful and nice, but I will never stay there again because of the insect-bite experience and how outdated the rooms were.