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Reviews of Quest Plus Conference Center, Clark

4 out of 5
Quest Plus Conference Center, Clark
Mimosa Drive, Mimosa Leisure Estate, Clark Freeport Zone, Mabalacat City, Pampanga

Reviews

8.0

Very good

Rating 10 - Excellent. 72 out of 188 reviews" "
Rating 8 - Good. 71 out of 188 reviews" "
Rating 6 - Okay. 25 out of 188 reviews" "
Rating 4 - Poor. 12 out of 188 reviews" "
Rating 2 - Terrible. 8 out of 188 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Juliet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly!
Stayed 2 nights in Feb 2024
Response from Cristy Maglalang / Front Office Manager on 24 Feb 2024
Dear Ms. JulietThank you for your kind words about our friendly staff at Quest Plus Conference Center Clark. We truly appreciate your feedback and we're delighted that our team made your stay enjoyable. We strive to consistently provide excellent service to all our guests. We look forward to welcoming you back in the future.

10/10 Excellent

Emelinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quest is the Best
We were upgraded to suite rooms so that the 3 rooms were on the same floor. Fantastic comfortable beds, spacious sitting area and nice rain showers. Definitely excellent stay. The breakfast was excellent except there was not enough table.
Stayed 1 night in Feb 2024
Response from Cristy Maglalang / Front Office Manager on 16 Feb 2024
Dear Emelinda, Thank you for your positive review of your recent stay at Quest Plus Conference Center Clark. We are delighted to hear that you enjoyed the suite rooms, comfortable beds, spacious sitting area, and nice rain showers. We appreciate your feedback regarding the breakfast and the lack of tables. Your comments will be taken into consideration as we strive to improve our services. We hope to welcome you back soon.

8/10 Good

Jesse

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The people of Quest care! They try to connect with their guests and provide a positive and sincere experience. There is no doubt you will find another more personable and proud staff than Quest. Looking forward to seeing them again🌺
Stayed 2 nights in Jan 2024
Response from Cristy Maglalang / Front Office Manager on 4 Feb 2024
Thank you, Jesse, for your kind words about our caring and personable staff. We greatly appreciate your feedback and are delighted to hear that we were able to provide you with a positive and sincere experience. We look forward to welcoming you back to Quest Plus Conference Center Clark in the future.

8/10 Good

Kerstin

Stayed 1 night in Jan 2024
Response from Cristy Maglalang / Front Office Manager on 27 Jan 2024
Dear Kerstin,Thank you for taking the time to share your feedback. We look forward to welcoming you back in the future and we hope we could be 5/5 on your next visit.

6/10 Okay

Ocean

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Our three day and two nights stay was spoiled. When we arrived at the property the front office staff can’t find our booking so we waited for an hour and a half and still our booking was not there we were so tired since we had a long drive. I wish they have offered us an alternative way to accommodate us since we have the reservation code ready.
Stayed 2 nights in Jan 2024
Response from Cristy Maglalang / Front Office Manager on 13 Jan 2024
Dear Mr. Vitriolo,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during the check-in process. Your feedback is valuable to us, and we will take it into account to ensure a better experience in the future.Thank you once again for your review, and we hope to have the opportunity to welcome you back with us.

8/10 Good

Ludivina

Liked: Cleanliness, staff & service, property conditions & facilities
Good job
Stayed 1 night in Jan 2024
Response from Cristy Maglalang / Front Office Manager on 4 Jan 2024
Dear Ms. Ludivina,Thank you for taking the time to share your feedback! We are glad that you enjoyed your stay with us! We hope to see you again and we hope we could be 5/5 on your next visit! In the meantime, we wish you to be well and safe!

10/10 Excellent

Rona

Travelled with family and small children
Liked: Amenities
The sheets inside one of the beds had stains
Stayed 1 night in Dec 2023
Response from Cristy Maglalang / Front Office Manager on 4 Jan 2024
Dear Ms. Rona,Thank you for taking the time to share your feedback. We are glad that you enjoyed your stay. Rest assured that your concern will be looked into and addressed. We hope to see you again very soon! In the meantime, we wish you to be well and safe!

8/10 Good

Rosendo

Stayed 2 nights in Nov 2023
Response from Cristy Maglalang / Front Office Manager on 9 Feb 2024
Dear Mr. Rosendo,Thank you for taking the time to rate us and for choosing to stay at Quest Plus Conference Center Clark. We hope to see you again very soon!

8/10 Good

Concesa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cristy Maglalang Front Office Manager on 21 Dec 2023
Dear Ms. Concesa,Thank you for taking the time to share your feedback. We are glad that you enjoyed your stay with us. We hope to see you again very soon. In the meantime, we wish you to be well and safe.

8/10 Good

Tim

Business traveller
Liked: Amenities
The air conditioning at the conference was so cool it gave me a cold at the end of my time there
Stayed 8 nights in Jul 2023
Response from Cristy Maglalang Front Office Manager on 19 Nov 2023
Dear Mr. Tim,Thank you for taking the time to share your feedback. We apologized for any inconvenience during your recent stay. Rest assured that your concern will be looked into to improve our service. We hope to see you again very soon! In the meantime, we wish you to be well and safe.

10/10 Excellent

pennylaine

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly! They respond to customer calls right away. Very helpful.
Stayed 4 nights in Oct 2023
Response from Cristy Maglalang / Front Office Manager on 5 Nov 2023
Dear Ms. Pennylaine,Thank you for taking the time to share your feedback. We are glad that you enjoyed your stay with us. We hope to see you again very soon! In the meantime, we wish you to be well and safe.

10/10 Excellent

Alvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean rooms, and beautiful amenities. The location is at a premium location, very convenient and near the airport.
Stayed 1 night in Oct 2023
Response from Cristy Maglalang / Front Office Manager on 5 Nov 2023
Dear Mr. Alvin,Thank you for taking the time to share your feedback. We are glad that the staff, rooms and amenities made your stay a memorable one We hope to see you again very soon! In the meantime, we wish you to be well and safe.

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't disappoint me
Room wasn't ready when we arrived at 2pm but they let us use the lounge as we got a room with a lounge access. during that time, the q lounge was under renovation so they lead us to the restaurant where the spread was laid out. There were mixed nuts and seeds, dried fruits, some fresh cut fruits, assorted pastries. juices and coffee. it wasn't much but still good. We also had an access to the mimosa golf club where the happy hour was served. Junior suite room was spacious and clean, they even gave me a surprise slice of cake to greet me for my birthday. The staff are amazingly friendly, very attentive to your needs specially to Carmela and Jam! You guys rock! Thank you for what you do. Top notch customer service at this hotel!
Stayed 1 night in Oct 2023
Response from Cristy Maglalang/Front Office Manager on 5 Nov 2023
Dear Ms. Vanessa,Thank you for taking the time to share your feedback. We are glad that the staff and lounge access made your stay an enjoyable one. We hope to see you again very soon! In the meantime, we wish you to be well and safe.

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Clark
Used to work here. Since then renovated and much nicer
Stayed 1 night in Sep 2023
Response from Cristy Maglalang / Front Office Manager on 10 Oct 2023
Dear Mr. Jose,Thank you for taking the time to share your feedback. We are glad that you enjoyed your stay with us. We hope to see you again very soon and we hope to be a 100/100 on your next visit. In the meantime, we wish you to be well and safe.

10/10 Excellent

Jennifer

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
GREAT PLACE TO STAY
CLEAN AND NICE PLACE TO STAY
Stayed 2 nights in Aug 2023
Response from Cristy Maglalang Front Office Manager on 13 Sept 2023
Dear Ms. Jennifer,Thank you for taking the time to share your feedback. We are glad that you enjoyed your stay with us. We hope to see you again very soon! In the meantime, we wish you to be well and safe!

10/10 Excellent

RHODELLA, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Cristy Maglalang Front Office Manager on 30 Aug 2023
Dear Ms. Rhodella,Thank you for taking the time to share your feedback. We are glad that you enjoyed your stay. We hope to see you again very soon! In the meantime, we wish you to be well and safe.

10/10 Excellent

Juanita, Rancho Cucamonga

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very efficient and accommodating. They are able to respond to requests immediately.
Stayed 1 night in Aug 2023
Response from Cristy Maglalang / Front Office Manager on 12 Aug 2023
Dear Ms. Juanita,Thank you for taking the time to share your feedback. We are glad that you enjoyed your stay with us. We hope to see you again very soon! In the meantime, we wish you to be well and safe.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a delight to atay at Quest Clark. It is always my first option. Club floor is a constant favorite.
Stayed 3 nights in Jun 2023
Response from Cristy Maglalang / Front Office Manager on 15 Jun 2023
Dear Valued Guest,Thank you for taking the time to share your feedback. We are glad that you enjoyed your stay with us. We hope to you see you again very soon! In the meantime, we wish you to be well and safe.Best Regards,Cristy MaglalangFront Office Manager

10/10 Excellent

Vin

Liked: Cleanliness, staff & service, property conditions & facilities
I Love the environment, Kind Staff and Very Helpful.
Stayed 1 night in May 2023
Response from Cristy on 6 Jun 2023
Dear Mr. Vin,Thank you for taking the time to share your feedback. We are glad that the environment and staff made your stay memorable. We hope to see you again very soon! In the meantime, we wish you to be well and safeBest Regards,Cristy MaglalangFront Office Manager

10/10 Excellent

Lanifel

Liked: Cleanliness, staff & service, property conditions & facilities
Prefect for a vacation spot
Stayed 3 nights in May 2023
Response from Cristy on 6 Jun 2023
Dear Ms. Lanifel,Thank you for taking the time to share your feedback. We are glad that we made your stay memorable. We hope to see you again very soon! In the meantime, we wish you to be well and safeBest Regards,Cristy MaglalangFront Office Manager

10/10 Excellent

Riolama

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's next to the Parade Grounds Park, to restaurants walking distance to 7/11 mini mart.
Stayed 1 night in May 2023
Response from Cristy on 6 Jun 2023
Dear Ms. Riolama,Thank you for taking the time to share your feedback. We are glad that you enjoyed your stay with us. We hope to see you again very soon! In the meantime, we wish you to be well and safeBest Regards,Cristy MaglalangFront Office Manager

8/10 Good

Margarita

Stayed 1 night in Apr 2023
Response from Cristy / Front Office Manager on 8 May 2023
Dear Ms. Margarita,Thank you for taking the time to share your feedback! We are glad that you enjoyed your stay with us. We hope to see you again very soon and we hope that we will be 100/100 on your next booking. In the meantime, we wish you to be well and safe!Best Regards,Cristy MaglalangFront Office Manager

8/10 Good

Glen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lack of some amenities for men. Flexibility of air con control or vent not available
Stayed 1 night in Jan 2023
Response from Cristy / Front Office Manager on 4 Feb 2023
Dear Mr. Glen,Thank you for taking the time to share your feedback. Your comments are important to us. Rest assured that our team will do our best to address your concerns. We hope to see you again very soon. In the meantime, we wish you to be well and safe.

10/10 Excellent

Concesa

Stayed 2 nights in Dec 2022
Response from Cristy - Asst. Guest Relations Manager on 17 Dec 2022
Thank you for taking the time to share your feedback. We want you to know that your comments are important to us. We are glad that we made your stay memorable. We hope to see you again very soon!

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Reservations on 21 Jul 2022
We thank you for your feedback online. We are hoping that your Quest ends as your experience begins here.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Nice courteous people
Stayed 1 night in Jun 2022
Response from Reservations on 30 Jun 2022
Thanks for taking the time to share your prestige feedback online. We take pride in giving heartfelt service to our guest and we're overjoyed to receive your compliments and appreciation. We are hoping that your Quest ends as your experience begins here.

8/10 Good

Paola

Business traveller, Travelled with family
Stayed 1 night in May 2022
Response from Reservations on 30 Jun 2022
We thank you for your rating online. We are hoping that your Quest ends as your experience begins here.

10/10 Excellent

HYOUNG KI

Business traveller
Liked: Cleanliness, staff & service
Water is too weak to take a shower, very small water pressure.. No foot mattress in the bath room
Stayed 1 night in May 2022
Response from Reservations on 30 Jun 2022
We thank you for your feedback online. We will attend to your concern accordingly. We hope you could give us another chance and make it up to you..

10/10 Excellent

Orestes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice place, ni o hustle check in.
Stayed 2 nights in Apr 2022

10/10 Excellent

Artel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A GREAT OPTION INSIDE CLARK FREEPORT ZONE
Away from traffic noise and fabulous 7th floor restaurant with great mountain views. Just needs to fix the elevator so movement impaired folks could access as the only way to get up the restaurant was through the concrete stairs during our stay.
Stayed 1 night in Feb 2022
Response from Krixia on 26 Feb 2022
We thank you for your feedback online. We are hoping that your Quest ends as your experience begins here.

6/10 Okay

Carmenchita

Stayed 5 nights in Jan 2022

6/10 Okay

Carmenchita

Disliked: Cleanliness, amenities
Customer service, concierge was good. Overall ok but housekeeping is most horrible because you have to wait for your daily ration for a 6 day stay making it tedious, unsafe as you need to open your door for small toiletries, garbage needs to be emptied and needed to call customer service everyday. No change of linens provided for a 6 days stay, for a 4* hotel, this is a bit much..no change in linens for that long, even for a quarantine stay of a paying guest. Food servings initially were great and fruit /veggie choices were good, then towards the half of stay, it deteriorated. I have informed FBS to not include rice because it will just be thrown out so I felt bad. For the price, most of the food are not comparable to even other hotels in Angeles. I’ve used a lot of good hotels, so price point is too high. I have to ask for condiments a few times, given I have a special diet and need to regulate sodium and sugar intake.I can’t believe that they also have the audacity to charge for slippers, hotel guests for one night get new slippers. Once you get out of shower, slippers are rundown, especially if the shower and toilet got flooded. Consistency in service should be part of the hotel training..whether it’s food and beverages, housekeeping, etc. I didn’t feel like a hotel guest when I have to ask for every little thing from housekeeping. Water container is too large for a disabled like me to prop up, and there was hesitancy to bring it inside when it should have been inside.
Stayed 1 night in Jan 2022
Response from Quest Plus Clark on 2 Feb 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Mark Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for Philippines quarantine. Very comfortable room. Food was of good quality and more tan you can eat. Three big meals every day. Easy to contact front desk for service needs.
Stayed 5 nights in Oct 2021

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Overall stay was fine but room was haunted
I've put my guest there and overrall stay was ok but he mentioned that the room he was in was haunted, there were foreign beings in his room and that there were strange noises and his items were often misplaced
Stayed 8 nights in Mar 2020
Response from Reservations on 16 Mar 2020
We thank you for your feedback online. We will attend to your concern accordingly. We hope you could give us another chance to prove the quality of our service and make it up to you.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff are great and very friendly, they assisted me with all my requests. This property is under renovation and when completed will completely redefine what a five-star hotel means. Highly recommended.
Stayed 2 nights in Mar 2020
Response from Reservations on 13 Mar 2020
Thanks for taking the time to share your prestige feedback online. We take pride in giving heartfelt service to our guest and we're overjoyed to receive your compliments and appreciation. We are hoping that your Quest ends as your experience begins here.

4/10 Poor

Ben, North Carolina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not impressed with the facility. The restaurant had a nice diverse buffet for all three meals, and the staff was friendly, but that's it. The property itself seems old, and not well maintained. Housekeeping service was hit or miss, and after 3 days we had to leave a note asking them to refill our coffee/tea supplies and mini bar. We turned in laundry to be returned the next day. Two days later after two phone calls, our laundry was finally delivered. Not worth the money.
Stayed 8 nights in Feb 2020
Response from Xia on 12 Mar 2020
Thank you for your detailed review of Quest Plus Conference Center Clark during your most recent visit. While we thank you for your positive comment about the buffet, we disheartened to know a few areas where we have disappointed you big time. We are taking every step to work on each areas of concern so that similar complaints from valued guests like you will be avoided in the future. We hope to welcome you again at Quest Plus with a better guest experience.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Reservations on 27 Feb 2020
We thank you for your feedback online. We’re sorry you were unhappy. We hope you could give us another chance to prove the quality of our service and make it up to you.

10/10 Excellent

Marius Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Reservations on 18 Feb 2020
We thank you for your feedback online. We are hoping that your Quest ends as your experience begins here.

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect .
Stayed 1 night in Jan 2020
Response from Reservations on 16 Feb 2020
Thank you for taking the time to share your prestige feedback online. We take pride in giving heartfelt service to our guest and we're overjoyed to receive your compliments and appreciation. We remain at your service for any future bookings you might wish to make

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at Quest Hotel for 2 night. Everything is perfect from the bell boy, dining room hostess’s friendly front dest staff. The food was ok. The only one that we not agreed they charged to much for the ride service. We attended a wedding meet and greet Party at the Marriott Hotel which only across the road it happened my husband and I was getting late and since we don’t have apps for the crab. Their charged us 700.00 Pesos which is not fair. Other than that everything was good the food was ok.
Stayed 2 nights in Jan 2020
Response from Reservations on 10 Feb 2020
Thank you for taking your time to share your feedback online. We take pride in giving heartfelt service to our guest and we're overjoyed to receive your compliments and appreciation. We are hoping that your Quest ends as your experience begins here.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with outstanding view and excellent staff
Stayed 1 night in Feb 2020
Response from reservations on 7 Feb 2020
Greetings from Quest Plus Conference Center Clark! We thank you for taking your time to share your feedback online. We take pride in giving heartfelt service to our guest and we're overjoyed to receive your compliments and appreciation. We are hoping that your Quest ends as your experience begins here.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from reservations on 7 Feb 2020
We thank you for your feedback online. We are hoping that your Quest ends as your experience begins here.

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The price transportation to the airport is so expensive
Stayed 1 night in Jan 2020
Response from Reservations on 2 Feb 2020
Dear MR Daniel, Warm Greetings from Quest Plus Conference Center Clark! We thank you for your feedback online. We are hoping that your Quest ends as your experience begins here.

8/10 Good

Teodorico

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Reservations on 30 Jan 2020
We thank you for your feedback online. We are hoping that your Quest ends as your experience begins here.

8/10 Good

Santino

Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We like the location, the food and the staff. The hotel itself is horrible, dingy and smelly. It’s too old with no renovation or refurbishing done. The ceiling on the hallways and bathroom with water stains and molds, carpet so dirty smelly w/ some molds especially in the hallways. The bathroom had molds and pooling of water on the shower floor. Strong smell of molds awaits you when you open the door. I regret booking this hotel, will never go back and will not recommend to anyone. If you have low resistance you’ll get sick, just like what happened to me with upper respiratory disease.
Stayed 2 nights in Jan 2020
Response from Reservations on 27 Jan 2020
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Currently, hotel is currently undergoing renovations and improvements. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Good

Allan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Reservations on 22 Jan 2020
We thank you for your feedback online. We are hoping that your Quest ends as your experience begins here.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Reservations on 4 Jan 2020
We thank you for your feedback online. We are hoping that your Quest ends as your experience begins here.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stingy with annenities. I requested for extra coffee in the room and did't get it also on Thursday.. no amenities in the bathroom was provided.. i.e soap
Stayed 5 nights in Nov 2019
Response from Ruby on 1 Dec 2019
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Pupaw, Canada

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff are friendly and accommodating. Our room is okay, just a little bit dusty but that’s fine. What I don’t like is that the water is a little bit cold . But I would recommend this hotel to anybody. Very good hotel to stay with family. We enjoyed the pool too!
Stayed 3 nights in Nov 2019
Response from Quest Plus Room Reservations on 18 Nov 2019
Dear Valued Guest, Season's Greetings! Thank you for taking the time to share your prestige feedback online. We take pride in giving heartfelt service to our guest and we're overjoyed to receive your compliments and appreciation. We remain at your service for any future bookings you might wish to make.