Bonjour chère cliente,Nous vous remercions chaleureusement pour votre note parfaite de 10 sur 10 ! Nous sommes enchantés que vous ayez pleinement apprécié votre séjour parmi nous. Nous attendons avec impatience de vous accueillir à nouveau dans un futur proche !

Bonjour dear Judith,We appreciate you taking the time to share your feedback regarding your recent stay at our residence in Lyon. We value all comments from our guests as they help us improve our services and address any concerns.We apologize for any inconvenience caused by the air conditioning during your stay. As we mentioned, the French government has set regulations for energy consumption, which impact the temperature settings in various establishments. While we aim to provide a comfortable environment for all our guests, we must adhere to these guidelines to contribute to a sustainable future.Regarding the double charge, we have thoroughly reviewed our billing records, and there is no evidence of a duplicate charge on your account. If you have any concerns about your billing, please reach out to our customer service department with specific details (bank detail or other proof), and we will gladly assist you in resolving the matter. Please note that the Q7 LODGE take a deposit as garantee of each reservation.We regret if our efforts to address the air conditioning issue were not perceived as helpful. We offered alternatives, such as breakfast and the option to change rooms, to improve your comfort, but we understand that they might not have met your expectations. We will continue to work on finding better solutions for such situations in the future.We take pride in our dedicated staff who strive to provide excellent service to all our guests. However, we apologize if your experience with our team was not up to our usual standards. We are pleased to note that you were satisfied with the size, the cleanliness and beds comfort in the studios, as well as the breakfast service, as you did not mention anything negative in that regard.We regret that your overall experience with us was not positive, and we genuinely care about our guests' satisfaction. We value your feedback and will use it to learn and grow as we aim to provide exceptional experiences to all our guests.Thank you for sharing your thoughts with us, and we wish you the best in your future travels.Best regards,

Bonjour dear Rachel,Thank you for taking the time to provide feedback on your recent stay with us. We noticed that you rated your stay with a low score but did not leave any specific comments regarding your concerns or areas where we could enhance your experience. We genuinely value your opinion, and we would greatly appreciate it if you could provide us with more details about your stay.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to make your future visits more pleasant and memorable.Best regards,

Thanks for your feedback, we will share it with all the staff ! Best regards,