Hiking

Reviews of Emma's Hotel - Bed & Breakfast Self Check-in Hotel

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 43 out of 65 reviews" "
Rating 8 - Good. 14 out of 65 reviews" "
Rating 6 - Okay. 6 out of 65 reviews" "
Rating 4 - Poor. 0 out of 65 reviews" "
Rating 2 - Terrible. 2 out of 65 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sabine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Danke an das ganze Team für den schönen Aufenthalt ! Es war sehr schön bei Ihnen !
Stayed 1 night in Jan 2024
Response from Barbara Caluori and Team on 9 Jan 2024
Guten Tag Sabine, schön hat es Ihnen bei uns gefallen ! Vielen lieben Dank für den Besuch und die schöne Rückmeldung. Wir freuen uns, Sie bald wieder bei uns zu begrüssen. Herzlichst, Barbara und Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Barbara Caluori and Team on 9 Jan 2024
Hallo und ganz vielen Dank für den Besuch im Emma's. Schön waren Sie unsere Gäste und hat es Ihnen bei uns gefallen. Vielen lieben Dank auch für das schöne Feedback. Ihnen alles Gute und bis zum nächsten Mal. Herzlichst, Barbara und Team

10/10 Excellent

Massinissa

Liked: Amenities
I am in the hospitality industry for 12 years, and I would like to say this one of the best hotel I have stayed in. The staff Makes a massive difference from Barbara and the rest of the team. They genuinely care and makes you feel very welcome. Breakfast is really nice with a good healthy options. Thank you for making our stay wonderful. Massinissa Alane
Stayed 5 nights in Dec 2023
Response from Barbara Caluori and Team on 8 Jan 2024
Grüezi, vielen lieben Dank für den Besuch bei uns im Emmas. Es war sehr schön Sie bei uns zu haben ! Es freut uns sehr, dass Sie den Aufenthalt in Lungern so geniessen konnten ! danke auch für das tolle Feedback, welches wir sehr schätzen ! Ihnen alles Gute und bis zum nächsten Mal ! herzlichst, Barbara und Team

2/10 Terrible

Jodie

Stayed 3 nights in Dec 2023
Response from Barbara Caluori - Manager on 1 Jan 2024
Hello Jodie Matthews,..we also wish you a good and happy new year! Thanks for visiting us and beeing so kind to your hosts in our small place. We hope this brings you peace. Sincerely, Barbara and Team

10/10 Excellent

Stoyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Sep 2023
Response from Barbara Caluori and Team on 10 Oct 2023
Hello Stoyan . We are so happy that you liked it at our small Emmas and that we could make your stay in Lungern even more enjoyable. Thank you so much for your visit and of course for this wonderful feedback ! We wish you all the best and hope to welcome you someday again - sincerely, Barbara and Team

10/10 Excellent

jessika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Amazing hotel! The breakfast was really good - we were impressed by the quality of everything! I highly recommend this hotel :)
Stayed 1 night in Oct 2023
Response from Barbara Caluori and Team on 10 Oct 2023
Hello Jessika, how wonderful ! We are so happy that you liked it at our small Emmas and that we could make your stay in Lungern even more enjoyable. Thank you so much for your visit and of course for this wonderful feedback ! We wish you all the best and hope to welcome you someday again - sincerely, Barbara and Team

6/10 Okay

Teresita, Chicago

Travelled with group
Disliked: Staff & service
The property location is pretty good, close to the lungern train station . The only thing I don’t like is the attitude of the person serving us in the restaurant . She’s unprofessional and rude . I was boiling my egg on this self cooking ( boiling water container ) and this is not my first time . She treat me like stupid , say it harshly that I need to do it for 10 mins , which I think is not right when you want a soft boil . 3 to 4 mins is good enough. She won’t even give me a chance ti explain why I prefer less time . She follow me every where I go like I’m going to break anything or do something wrong . I’ve been traveling around the world . I never felt this feeling of someone is watching me every minute . She doesn’t treat a guest like me like a guest . She makes you feel she’s the boss . But , what I notice is when she talk to local , she’s nice . I’m not sure if she have issue with a different race We tried to talk to her when she was making a cocktail . Since she’s working by herself , we tried to go to her bar area and ordered something . I don’t think she appreciate it , she said you can go to your table . Then she went inside the kitchen and started raising her voice to her co worker or her employee , feeling like we upset her Overall , the room is clean and spacious with a balcony , which we like
Stayed 2 nights in Aug 2023
Response from Barbara Caluori - Manager on 20 Sept 2023
Hello Teresita, we thank you for your visit at our place. We are sorry to hear this feedback regardig one of our staff-members. We deeply apologize for this behaviour which was absolutely not the way we use to treat people. We will look into the matter and certainly talk to the person. We are sorry for this experience you had and wish you all the best - sincerely, Barbara and Team

10/10 Excellent

Gayan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic! The location is brilliant, just next to the Lungern train station and in a very very beautiful area. Excellent facilities, a small and chic hotel, we really enjoyed our stay at Emma's. Emma's had a top-notch breakfast - One of the best breakfasts we ever had in a hotel :). The staff team is super friendly. Very highly recommended!!!
Response from Barbara Caluori and Team on 24 Aug 2023
Dear Gayan, it was such a pleasure to meet you ! Thank you so much for staying with us in Lungern. We are always really thankful and feel blessed, when we are able to surprise our guests with our simple but modern little Emma's, and if we all can make the stays of our guests even more enjoyable while they are here. We wish you all the very best and really hope to welcome you some day again, sincerely,

10/10 Excellent

HYE JEEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing wheelchair accessible facility room nice people and great view. Highly recommend
Stayed 1 night in Aug 2023
Response from Barbara Caluori and Team on 14 Aug 2023
Good Morning, thank you so much for staying with us and visiting our village and our Emmas. We are really happy to read, that we could make your stay enjoyable ! We hope to see you again someday. We wish you all the best, sincerely,

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Sincerely, Barbara and team on 3 Jul 2023
Dear guests, thank you very much for visitig Emma’s Hotel Bed and Breakfast. We are always very pleased when we can surprise our guests with our simple but special concept. We all love our very special Emmas and are happy to host wonderful guests every day. We wish you all the best and hope to welcome you someday again.

10/10 Excellent

kefah

Liked: Cleanliness, staff & service, property conditions & facilities
Very cool hotel with unique style and amazing welcoming staff
Stayed 1 night in Jun 2023
Response from Sincerely, Barbara and team on 3 Jul 2023
Dear guests, thank you very much for visitig Emma’s Hotel Bed and Breakfast. We are always very pleased when we can surprise our guests with our simple but special concept. We all love our very special Emmas and are happy to host wonderful guests every day. We wish you all the best and hope to welcome you someday again.

10/10 Excellent

Gulnaz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay!
Hotel was very nice and clean. There is a lake right across the hotel with a small beach and a restaurant.
Stayed 2 nights in Jun 2023
Response from Sincerely, Barbara and team on 26 Jun 2023
Dear Gulnay, thank you very much for visitig Emma’s Hotel Bed and Breakfast. We are always very pleased when we can surprise our guests with our simple but special concept. We all love our very special Emmas and are happy to host wonderful guests every day. We wish you all the best and hope to welcome you someday again.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-located with the hotel just beside the Lungern train station. Breakfast buffet was amazing - great service by the staff too! Note: check-in is done by yourself using the automated machine at the entrance; shower door is transparent for our room type.
Stayed 1 night in Jun 2022
Response from Barbara - Manager on 11 Jun 2022
Dear Michelle, thank you very much for visiting Emma's Hotel Bed and Breakfast. We are always very pleased when we can surprise our guests with our simple but special concept. We all love our very special Emmas and are happy to host wonderful guests every day. Yes, we are aware, that for some guests the automated Check-in might be a new thing, but since we are 24/7 available for assistance with the check-in, it should not cause any Problems. We wish you all the best and hope to welcome you someday again. Sincerely -Barbara and team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

8/10 Good

Jana

Stayed 2 nights in Dec 2021
Response from Barbara - Manager on 11 Apr 2022
Hello Jana, I just realized, that we never said tank you for your visit and your feedback ! We are sorry for that! So, we hope you enjoyed your stay at Emmas Hotel Bed and Breakfast and thank you very much - wishing you all the best, - sincerely, Barbara and Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel in a beautiful & convenient location
The hotel is conveniently located next to the train station and is well connected to local hiking routes. The building has been thoroughly modernised with contemporary designed, comfortable rooms. The staff were very welcoming and the communal areas of the hotel were thoughtfully stocked with items such as toys, books and other useful items. The breakfast was plentiful and varied with some interesting products giving a unique character.
Stayed 2 nights in Sep 2021
Response from Barbara - Manager on 15 Sept 2021
Hello dear guest, thank you so much for your visit at Emmas. It was a pleasure to have you as our guests. We also really appreciate your feedback, its honestly one of the best feelings for us to know, that we and Emmas can make make people happy. We hope to see you once agian - best regards, Barbara and Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superclean, great staff and breakfast, avg room
Overall, the room is quite basic. My twin bed was average as far as comfort is concerned. The room was spotless, and bathroom was very nice. The property is very nice with a fantastic breakfast area, with delicious food options, and a pleasant outside seating area as well. Staff could not have been nicer. Basically adjacent to train station and parking just outside. My check in was automated; it was a bit confusing at first but eventually figured it out.
Stayed 1 night in Sep 2021
Response from Barbara - Manager on 14 Sept 2021
Hey there, thank you so much for your visit at our Emmas. Its always a great pleasure for us, to see our guests happy. We are aware, that automatic self-check-in is probably a bit confusing and we all have to get used to it. We are thankful if our guests understand, that we could not run our Emmas without this helpful "machine". So thanks for that. We wish you all the best and hope we can welcome you some day again. Kind regards, Barbara & Emmas - Ladies

10/10 Excellent

Keehyun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Beatrice Gasser on 31 May 2021
Hello Mr Keehyun Thank you very much for your great review, we are very happy that we could inspire you with our cosy Bed&Breakfast. All the best for you warm greetings Beatrice G

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from Emma's Team on 24 Oct 2020
Grüezi Lieber Gast, vielen Dank für Ihren Aufenthalt und Ihr Feedback. Wir würden uns freuen, Sie bald wieder einmal bei uns zu begrüssen. Herzlichst, Emma's Hotel

8/10 Good

Sunidhi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2020
Response from B.Caluori on 17 Sept 2020
Helo Sunidhi, thanks for your visit and your feedback. We wish you all the best -B.Caluori & Team

8/10 Good

Bernard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from B.Caluori on 22 Aug 2020
Hallo Lieber Gast - vielen Dank für Ihren Besuch und das schöne Feedback. Es freut uns sehr, dass es Ihnen bei uns gefallen hat. Ihnen alles Gute und bis zum nächsten Mal bei uns in Lungern- B.Caluori & Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend !!
We are very lucky to be the first guest of the hotel. Thank you so much of giving us a extra room!! The room is better than it looks in the picture. The bed is comfortable and everything is clean. The hotel is right next to the station. Just 1 suggestion to the hotel is they should have hair dryer in the room or in the common area. Apart from that everything is excellent!!
Stayed 1 night in Dec 2019
Response from B.Caluori - Manager on 13 Jan 2020
Hello dear Guests, we will always remember our first guests at Emma's ! Thank you for your Feedback regarding your stay. We have already take action and are organizing hairdryer for all our rooms. We promise we will be finished with the installation very soon. So all future guests may further profit of functional hairdryers. We wish you all the best - kind regards, B.Caluori

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very clean and concept hotel with beautiful view
Stayed 1 night in Dec 2019
Response from Manager - Emma's Hotel Bed & Breakfast on 4 Jan 2020
Hello, Thank you very much for your Feedback. So good to hear that you liked it here at Emma's ! All the best !

10/10 Excellent

ZAINEB

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agréable séjour
Emplacement magnifique, le self check-in s’est déroulé impeccablement bien. La chambre très propre, vue imprenables sur le lac lungern, le calme absolu, les couloirs et la décoration de l’hôtel est juste trop charmant, petit déjeuner copieux, staff du restaurant sont très aimable. Je le recommande vivement. Aucun bémol
Stayed 1 night in Dec 2023
Response from Barbara Caluori and Team on 30 Dec 2023
Chère Zaineb, un grand merci pour votre visite chez Emmas ! Nous avons été très heureux de vous accueillir et nous sommes bien sûr ravis d'avoir pu améliorer votre séjour. Nous sommes toujours très fiers et satisfaits lorsque nos hôtes sont heureux chez nous. Nous vous souhaitons tout le meilleur et nous réjouissons de pouvoir vous accueillir à nouveau chez nous. Cordialement, Barbara et son équipe

10/10 Excellent

jieun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Barbara Caluori - Manager on 5 Oct 2023
Hello Dear Guest, we thank you so much for your visit at our Place! It was a real pleasure to meet you and having you as our guest at Emmas. We are so glad that you liked it and that we could make you feel at home. Thank you also for your much apreciated feedback.We hope to welcome you some day again and wish you all the best - sincerely, Barbara and Team

10/10 Excellent

Christoph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schön eingerichtets Hotel mit supernettem Personal.
Stayed 3 nights in Oct 2023
Response from Barbara Caluori - Manager on 4 Oct 2023
Hallo Christoph, vielen lieben Dank für den Besuch bei uns im Emma's ! Es war sehr schön Euch alle bei uns zu haben und wir freuen uns natürlich riesig über das nette Feedback. Es macht uns immer sehr stolz, wenn wir sehen, dass wir unsere Gäste mit unserem einfachen aber besonderen Konzept überraschen dürfen ! Wir freuen uns Euch bald wieder einmal bei uns zu begrüssen und wünschen bis dahin alles Gute - Herzlichst, Barbara und Team

10/10 Excellent

HSIU CHIEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Barbara Caluori - Manager on 3 Oct 2023
Hello Dear Guest, we are super happy that you could enjoy your stay at our place. Thank you very much for your visit and thank you for staying with us. We really hope we can welcome you some day again and wish you all the best - Sincerely, Barbara and Team

6/10 Okay

Stanley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cons: the bedsheets were not 'smooth' anymore. They should be renewed. Lots of mosquitoes. No airconditioning, it was warm, could not sleep with door open because of the mosquitoes. When it's colder outside the temperature in the room is acceptable. Pros: Enough free parking. Clean room, unfortunately no standard room cleaning everyday, so no clean towels, although you could request for it. Friendly personnel at the restaurant. In general I would recommend but not in summer because of no airconditioning
Stayed 3 nights in Sep 2023
Response from Barbara Caluori and Team on 15 Sept 2023
Hello Stanley, thank you for visiting us. We are sorry that we could not make you happy with our simple and modern offer. We feel sad, that you did not like it very much at our place. We wish you all the best - sincerely,

8/10 Good

Bernhard

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Barbara Caluori and Team on 31 Aug 2023
Guten Tag Bernhard, ganz herzlichen Dank für Ihren Besuch bei uns im Emma's! Es war schön Sie bei uns zu haben. Wir freuen uns, dass es Ihnen bei uns gefallen hat und wir Ihren Aufenthalt verschönern konnten. Wir hoffen, dass wir Sie bald wieder bei uns begrüssen dürfen und wünschen Ihnen alles Gute bis dahin - Herzlichst, Barbara & Team

2/10 Terrible

Sohina

Disliked: Amenities, property conditions & facilities
I was really excited about coming here to stay as we were looking for a traditional bed and breakfast in the Swiss Mountains (as advertised) and this was the only moderately priced place in the region. then we found out why! While it’s cute and clean, there is no real service or hotel hospitality. It does feel a bit like a hostel. The bathrooms in the room are basically a public stall with no privacy if anyone else is in the room. There is no one to greet you for check in and the staff is only around until 11am. So if you’d like more pillows or towels, as is fair when staying in a hotel or bed & breakfast (as opposed to an Airbnb or hostel) there is literally no way to ask for anything. There was a sign saying that no one enters to clean the room etc unless asked, but we came to find a note left for us in the room while i had personal belongings out. That made us feel a bit uncomfortable. There was a bit of a scuffle when we checked out and the service was quite cold, rude, and unwelcoming. We wanted to add another person to our reservation or add a cot at least, (as it says rooms sleep up to 3 on their website) but as there is no one around to accommodate at the accommodations…there was an issue. Again service felt very dismissive and condescending, but the owner said that “self check-in” is in the name of the hotel. The name is “Emma’s Hotel Bed & Breakfast” when I booked. She had apparently counted the towels we used when they came into the room? Of course we used the towe
Stayed 2 nights in Aug 2023
Response from Barbara Caluori - Manager on 9 Aug 2023
Thank you very much for your stay in our hotel and the feedback, to which we are very happy to respond. You have booked on this booking page and have booked a double room with balcony. This room category is clearly defined for a maximum occupancy for 2 persons. All our pictures and photos and also all room descriptions also show quite clearly that the rooms have an open and modern floorplan, so there should be no surprise there, since you choose exactly that roomtype. However, you then arrived as a trio and checked in with 3 people. In the booked room category is no space for an extra bed and there is also only laundry and amenities for 2 people. As this rooms can not be booked for 3 guests. We are in the hotel every day until afternoon / evening. If we are not in the house anymore, guests can easily give us a call, 24 hours a day, and if necessary, we are on spot a few mintes later. So, if you really would have honestly wanted to tell us about the 3rd person, there would not have been a problem and you could have done that in a minute! Of course, the next morning we were very surprised that there were only two people at breakfast. Meanwhile, the 3rd person helped himself (herself) at the free coffee bar ( which is very convenient located on another floor) and this 3rd person never showed up in the breakfastoom or near the front office....and was quite hiding herself. We actually hoped, that you would mention the 3rd guest at our front office at least the first morning, ... there would have been plenty of staff around. That would have been the honest thing to do. Instead, we had to write you this letter, which we put in the room, while we emptied the trash ( ..thats what we do in all the rooms ). We feel kind of sad, that you travelling to our country, wasting food at the breakfast, and cheating people and small businesses as we are while we are warmhearted and welcoming to all nationalities. However, we wish you good travel- Regards, Manager

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
☀️☀️
Es war ein weiteres Mal einfach so 😏 im Emma. Wir kommen wieder und bleiben dann einige Tage länger. Einziges Problem gab es für uns beim Check-in. Aber die Hilfe war gut 😊.
Stayed 1 night in Jul 2023
Response from Barbara Caluori - Manager on 2 Aug 2023
Hallo Julia, vielen lieben Dank für das Feedback und natürlich für den Besuch im Emma's. Schön hat es Ihnen wieder gefallen bei uns. Ja, ab und zu gibt es in der Technik so dies und das,..aber deshalb sind wir telefonisch 24 Stunden erreichbar und können so immer sofortige Hilfe gewährleisten. Wir wünschen alles Gute und freuen uns auf den nächsten Besuch - Barbara und Team

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Die Unterkunft ist wunderbar und das Personal war super freundlich. Das Frühstücksbüffet lies keine Wünsche offen. Einzig dass das WC im Zimmer oben und unten offen ist und jeder im Zimmer mitbekommt wann jemand auf die Toilette geht, habe ich ein wenig schade gefunden ansonsten top.
Stayed 1 night in Jun 2023
Response from Herzlichst, Barbara & Team on 19 Jun 2023
Hallo liebe Gäste, vielen herzlichen Dank für diese schöne und aufstellende Bewertung. Es freut uns natürlich immer sehr, wenn wir unsere geschätzten Gäste mit unserem Angebot überzeugen dürfen. Auf allen veröffentlichten Fotos zeigen wir alle unsere Zimmer und die gesamte Ausstattung. So können Sie zum Beispiel schon vor der Reservierung einen virtuellen Rundgang durch alle Zimmer machen. Trotzdem hoffen wir, dass es Ihnen bei uns gefallen hat und Sie uns wieder besuchen werden. Vielen Dank, mit freundlichen Grüßen

8/10 Good

Monika

Stayed 1 night in Jan 2023
Response from Herzlichst, Barbara & Team on 19 Jan 2023
Liebe Frau Laub, vielen herzlichen Dank für diese schöne und aufstellende Bewertung. Es freut uns natürlich immer sehr, wenn wir unsere geschätzten Gäste mit unserem Angebot überzeugen dürfen. Wir wünschen Ihnen alles Gute und freuen uns auf Ihren nächsten Besuch.

6/10 Okay

Christoph

Stayed 1 night in Jan 2023
Response from Barbara Caluori - Manager on 12 Jan 2023
Guten Tag Herr Christoph, herzlichen Dank für den Besuch im Emmas Hotel Bed and Breakfast sowie Ihr Feedback diesbezüglich. Schade konnten wir Sie mit unserem einfachen Konzept nicht ganz überzeugen und begeistern. Trotzdem bedanken wir uns für den Besuch und wünschen Ihnen alles Gute im neuen Jahr. Herzlichst, B.Caluori & Team

10/10 Excellent

Daniel, Adliswil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauber, mit viel Liebe zum Detail eingerichtet. Auch der Frühstücksraum ist eine Augenweide
Stayed 1 night in Oct 2022
Response from Barbara - Manager on 1 Nov 2022
Hallo Daniel, ganz herzlichen Dank für den Besuch bei uns im Emma's in Lungern. Wie schön waren Sie unsere Gäste und durften wir Sie von unserem Angebot überzeugen. Es freut uns immer sehr, zu wissen, dass wir die Gäste glücklich machen können. Ihnen alles Gute und bis zum nächsten Mal. Herzlichst - Barbara und Team

8/10 Good

KUMIKO

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
唯一の暖房器具であるラジエーター(洗面台の下にあります)がうまく機能せず(21時頃から熱くなりました)、寒くて夕方からベッドから出れず、凍えていました。 フロントに繋がる電話機がなく、何か問い合わせたくても、自身の携帯から有料で連絡する必要があります。 ラジエーターが不調だと電話で連絡しても、即座に何か対応してくれるわけでもなく、他の暖房器具もなく、寒い時期に泊まるのは危ないホテルです。 室内にケトルはなく、1Fの共用部分にあるコーヒーメーカーでお湯を調達する必要があります。 朝食のホットミールはゆで卵のみで、チーズやハム、ヨーグルトがメインです。クロワッサンは美味しかったです。朝食のスタッフは親切でした。 ルンゲルンはとても素晴らしい景観の街で、駅からも近くて、暖房や問題発生時の対応がしっかりしていれば良いホテルです。
Stayed 1 night in Sep 2022
Response from Barbara - Manager on 22 Oct 2022
Dear guests, thank you very much for visiting Emma's Hotel Bed and Breakfast. Our in-room Heating system is always on 22'C, so each guest has the choice to regulate the heating as hthey wish. Of course, if heating temperature is changed, it takes a while, until the heat is in the whole room. On our room descriptions its also mentioned that we dont offer waterboiler or any other cooking facilities in the rooms itself. Also, we offer a quiet big continental breakfast with fresh products from the region and we never promise any "warm-Breakfast". We like to surprise our guests with our simple but special concept since we are not a many-stars-rated hotel, but a small and privately owend business. We all love our very special Emmas and are happy to host wonderful guests every day. We wish you all the best and hope to welcome you someday again. Sincerely -Barbara and team

8/10 Good

WEN KUANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Barbara - Manager on 22 Oct 2022
Dear guests, thank you very much for visiting Emma's Hotel Bed and Breakfast. We are always very pleased when we can surprise our guests with our simple but special concept. We all love our very special Emmas and are happy to host wonderful guests every day. We wish you all the best and hope to welcome you someday again. Sincerely -Barbara and team

10/10 Excellent

Edgardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Frühstückbuffet ist sehr schön und schmackhaft eingerichtet
Stayed 1 night in Feb 2022
Response from Barbara - Manager on 7 Feb 2022
Hallo Edgardo, vielen lieben Dank für Ihren Besuch im Emma's Hotel B&B. Es war uns eine Freude, Sie bei uns zu haben, und ein schönes Feedback zu erhalten erfreut uns jeweils gleich noch mehr und mmotiviert uns, auch in dieser schwierigen Zeit, immer das Beste zu geben für unsere Gäste. Herzlichst, Barbara & Team

6/10 Okay

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
Gute Mittelklasse - würden wieder kommen
- Check-in ist nur am Selbstbedienungsautomaten, also keine Rezeption (entgegen der Angabe auf hotels.com). Es hat funktioniert, jedoch musste ich alle meine Angaben auf einer Touchscreen-Tastatur neu eingeben, obwohl der grösste Teil der Daten bereits dem Hotel durch meine Buchung bekannt war. - Zimmer war insgesamt gut und sauber, Badezimmer mit angenehmer bodenebener Dusche, allerdings war es nachts zu warm trotz abgeschalteter Heizung. WiFi gut. - Frühstück recht gut mit sehr freundlicher Bedienung, allerdings gab es keinen Kuchen oder Gebäck, auch keinen Rohschinken oder Lachs. Croissants und Brot waren frisch und schmeckten gut. Gutes Käse-, Marmeladen- und Teesortiment.
Stayed 1 night in Oct 2021
Response from Barbara - Manager on 22 Oct 2021
Grüezi Martin, herzlichen Dank für Ihren Besuch bei uns im Emma's. Schön hat es Ihnen soweit gefallen. Wir sind ein kleines 2*-Haus in einer abgelegenen Region und können nur mit Hilfe des Self-Check-ins wirtschaftlich funktionieren. Gerne werden wir sofort die falschen Angaben auf hotels.com prüfen und korrigieren, was da nicht richtig kommuniziert wird, bitte entschuldigen Sie diese Unannehmlichkeit. Wir bewegen uns im unteren Preissegment und sind bestrebt, das Frühstück für den Preis von CHF 15.- pro Person trotzdem vielseitig und mit qualitativ hochwertigen Produkten anzubieten, verzichten da aber bewusst darauf, "Luxusprodukte" wie Lachs, Rohschinken etc zu servieren. Leider erlaubt es der schweizer Datenschutz nicht, dass wir die bei der Buchung erhaltenen Gäste-Infos in unserem Self-Check-in weiterverwenden dürfen. Dennoch dauert ein Check-in an Ariane nicht mal 10 Minuten und wir ermöglichen so unseren Gästen eine flexible Anreise zu jeder Tages - und Nachtzeit. Wir wünschen Ihnen alles Gute und bedanken uns nochmals ganz herzlich für den Besuch bei uns - Beste Grüsse, B.Caluori - Emma's Hotel

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Zeer goed
Stayed 3 nights in Sep 2021
Response from Barbara - Manager on 10 Sept 2021
Hallo Roy, vielen lieben Dank für dieses schöne Feedback. Wir freuen uns sehr darüber, dass es Ihnen bei uns gefallen hat. Gerne begrüssen wir Sie ein nächstes Mal und wünschen Ihnen bis dahin alles Gute. Herzlichst, Barbara und Team

10/10 Excellent

Martin, Dillingen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Unterkunft! Balkon in meinen Augen zwingend! Parkplätze außen kostenlos! Tiefgarage muss angemeldet und bezahlt werden aber Hammergeil, sehr groß Sauber man könnte da Schlafen :) Top Unterkunft! Denke die beste und billigste nähe Luzern! Schreibtisch reicht für Arbeit!
Stayed 2 nights in Aug 2021
Response from Barbara Caluori on 1 Sept 2021
Hallo Martin, vielen Dank für den Besuch im Emmas und natürlich für das schöne Feedback. Es freut uns, dass es Ihnen bei uns gefallen hat und wir Sie mit unserem Angebot überzeugen durften. Wir hoffen, Sie bald wieder mal bei uns zu begrüssen und wünschen Ihnen bis dahin alles Gute. Herzlichst, Barbara & Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Barbara Caluori on 28 Aug 2021
Liebe Jasemin, Herzlichen Dank für den Aufenthalt bei uns im Emma's. Schön, hat es Ihnen bei uns gefallen. Ihr Feedback freut uns alle riesig und wir bedanken uns natürlich auch dafür ! Bis zum nächsten Mal und Ihnen alles Gute - Lieber Gruss, Barbara & Team

8/10 Good

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Barbara Caluori & Team on 26 Aug 2021
Liebe Patricia, vielen Dank für Ihren Besuch im Emma's und das schöne Feedback. Es freut uns immer sehr, wenn wir unsere Gäste mit unserem einfachen aber besonderen Angebot erfreuen dürfen. Ihnen alles Gute und auf ganz bald ! Herzlichst,

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr unkompliziert und alles vom Feinsten.
Stayed 1 night in Aug 2021
Response from Barbara Caluori & Team on 26 Aug 2021
Lieber Hans, vielen Dank für Ihren Besuch im Emma's und das schöne Feedback. Wir freuen uns immer sehr, wenn wir sehen dürfen, dass sich unsere Gäste wohlfühlen bei uns und das Einfache aber Besondere auch so schätzen wie wir. Ihnen alles Gute und bis zum nächsten Besuch - Herzlichst, Barbara und Team

10/10 Excellent

Katrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Einfach genial!
Das Hotel war genial.ein Konzept von A-Z. Super Frühstück nettes Personal. Wunderbares Zimmer.
Stayed 1 night in Jun 2021
Response from Barbara & Team on 4 Jul 2021
Hallo Katrin - vielen herzlichen Dank für dieses wunderschöne Feedback. Es freut uns natürlich immer ganz besonders, wenn wir mit unserem einfachen Angebot unsere Gäste begeistern dürfen. Auch für den Aufenthalt möchten wir uns bedanken - schön sind Sie unser Gast ! Bis zum nächsten Mal und Ihnen bis dahin alles Gute - Barbara & Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emma's Hotel- B&B ist sehr hübsch, mit vielen kleinen Details und Herz eingerichtet. Das Frühstück war liebevoll präsentiert und der Service war aufmerksam und sehr freundlich. Ich würde Emma's B&B immer wieder besuchen.
Stayed 2 nights in May 2021
Response from Barbara Caluori & Team on 24 May 2021
Liebe Gäste, was für eine wunderbare Rückmeldung. Das freut uns riesig. Vielen Dank dafür und für den Besuch bei uns - bis bald und Alles Gute ! Herzlichst, B.Caluori

10/10 Excellent

Ralf

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles, modernes und sauberes Hotel
Top sauberes Hotel mit checkin automat so dass man auch noch spät ankommen kann. Sehr saubere zimmer mit schönen balkonen und direkt am bahnhof gelegen. Frühstücksbuffet sehr grosszügig und lecker. Sehr freundliches Personal
Stayed 1 night in Sep 2020
Response from Barbara Caluori & Team on 17 Sept 2020
Lieber Ralf, vielen herzlichen Dank für dieses wunderbare Feedback und natürlich Ihren Aufenthalt bei uns ! Es freut uns immer sehr, wenn wir mit unserem einfachen und unkomplizierten, aber trotzdem besonderen Angebot unsere Gäste erfreuen dürfen. Wir wünschen Ihnen alles Gute und freuen uns Sie wieder einmal bei uns zu begrüssen - Herzichst, B.Caluori & Team

8/10 Good

Hans, Cuijk

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice complex in a very beautiful location. Here you experience the real Swiss life. The room is comfortable and very clean. Breakfast is delicious.
Stayed 1 night in Aug 2020
Response from Emma's Team on 1 Sept 2020
Hello Hans, Thank you so much for this wonderful Feedback ! We are glad to see you happy and hope to welcome you again some day- All the best, Barbara C.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr praktischer Self-Check-in, so ist man flexibel und kann auch spät Abends noch unkompliziert anreisen. Das ist die Zukunft. Zimmer nicht sehr gross aber mit viel Stil. Einfach und aber zweckmässig ohne unnötigen Luxus. Frühstück hat alle Erwartungen übertroffen.Idyllisches kleines Dorf am Türkisblauen See.
Stayed 1 night in Aug 2020
Response from Emma's Team on 29 Aug 2020
Lieber Gast, herzlichen Dank für dieses wunderbare Feedback -wie schön, dass wir Sie mit unserem Angebot begeistern durften. Wir hoffen, dass Sie uns bald wieder einmal besuchen und wünschen Ihnen alles Gute - Herzlichst Ihr Emma's Team

10/10 Excellent

Anita, Basel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ein in allem stimmiges b&b. Es passt alles zusammen (Ort, Haus, Personal usw.)
Stayed 1 night in Aug 2020
Response from Barbara Caluori & Team on 29 Aug 2020
Oh was für ein schönes Feedback ! Vielen, lieben Dank dafür und natürlich auch für den Besuch bei uns - bis bald einmal wieder und alles Gute - Barbara & Team