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Reviews of Xayana Home

3 out of 5
Xayana Home
Chaofa Ngum Rd, Luang Prabang, Luang Prabang Province

Reviews

8.8

Excellent

Rating 10 - Excellent. 24 out of 41 reviews" "
Rating 8 - Good. 9 out of 41 reviews" "
Rating 6 - Okay. 6 out of 41 reviews" "
Rating 4 - Poor. 2 out of 41 reviews" "
Rating 2 - Terrible. 0 out of 41 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Property conditions & facilities
The staff were super helpful. Lots of advice on what to do and how to do it. Would definitely recommend.
Stayed 3 nights in Mar 2024

6/10 Okay

Ravy

Stayed 1 night in Feb 2024

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, near the morning market and staff was easy to work with.
Stayed 3 nights in Dec 2023

10/10 Excellent

steven

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023

8/10 Good

Emilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked this property, the owners are nice and friendly. Its very centrally located, short walk to the night market, coffee shops, convenient shops just 3 minutes walk, all attractions are a short walk away. Our room was huge, booked specially one with a balcony because we like sitting outside drinking a beer or two in the evenings. Comfy bed, working Ac. Enormously big bathroom, some of it just seemed to be a waste of space The only negative was that the shower drain was blocked and after a 5 minutes shower the entire bathroom had a 1-2cm water all around. Otherwise a good place to stay.
Stayed 3 nights in Nov 2023
Response from Tung & Ly on 5 Dec 2023
Hello! We thank you very much for choosing our accommodation for your stay in Luang Prabang. We took care of the problem immediately, unfortunately you didn't let us know so we could take care of some of the items blocking the water line. When there is any problem, you can let the hotel staff know so they can resolve it immediately. Thank you very much! Wishing you a meaningful and happy journey.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay here!
Stayed 2 nights in Sep 2023

4/10 Poor

Lanny

Stayed 5 nights in Jan 2023

10/10 Excellent

Benzion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
5 min walk to night market. On a nice "street" with other renovated hotels.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xayana home was a stunning place to stay in beautiful Luang Prabang, so close to the centre and easy to access. The hostess had amazing recommendations and was extremely accomodating.
Stayed 1 night in Dec 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The 2 people there (I asked for their names for the review, but only got their surnames). Miss Quynh and Mr Ker couldn't have done more. Always had a smile. Miss Quynh, I guess the owner arranged everything from laundry to booking the slow boat to Pakbeng. She even got up half earlier to cook my breakfast for the early start to Pakbeng. Wouldn't most definitely stay again. Excellent value.
Stayed 3 nights in Oct 2022

10/10 Excellent

Mai Ong, Wausau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 5 night stay. Excellent Location. Big, clean and comfortable room. Staff were friendly and helpful.
Stayed 5 nights in Sep 2022

8/10 Good

Cathal

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good little hotel in a good part of town. Very helpful and friendly staff Plumbing and AC were a little problem but easily sorted Bathrooms are great and rooms is a very good size
Stayed 5 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and welcoming staff in an ideal location to explore the town.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome friendly and helpful staff. Great place to stay
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was transferred to another hotel. But I was happy with. the arrangement since the manager of the transferred hotel was an easy person to communicate
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful wooden house in the middle of everything on a quiet and cozy sidestreet. I can absolutely recommend this pearl.
Stayed 9 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 5 nights in Feb 2019

8/10 Good

Stefano

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Jürgen

Liked: Cleanliness
Obwohl bei der Buchung angegeben, war das Früstück nicht inklusive. Es felen die Vergleichsmöglichkeiten bei der Bewe
Stayed 3 nights in Dec 2023
Response from Xayanahome on 11 Dec 2023
Thank you for your comment. However, we have set 2 options when booking: with breakfast and without breakfast. You have selected a rate plan without breakfast, you can check again in your booking details. I can absolutely provide proof if you ask.

10/10 Excellent

Exploitant Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Ina Riber

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2023
Response from Tung on 27 Mar 2023
Thank you for choosing our service and visiting Luang Prabang

6/10 Okay

KUNIO

ナイトマーケットもバイクレンタルショップも近くにある。便利です。歯ブラシ、髭剃りなし。
Stayed 2 nights in Feb 2023
Response from Tung on 27 Mar 2023
Due to the limited use of plastic in the heritage city area, we do not make it available. We will deliver only when requested by the customer.

6/10 Okay

Dongcheol

Travelled with family
Stayed 1 night in Jan 2023

6/10 Okay

bernard

Peu mieux faire
Bien placé mais l’etat des chambres un peu laissées à l’abandon
Stayed 4 nights in Nov 2022

10/10 Excellent

Paulo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Voltava novamente
Adoramos a estadia. Hotel muito bem situado e pessoal super prestável
Stayed 2 nights in Nov 2022

4/10 Poor

KUNIO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
①朝食がまずい。ト－ストは、片面しか焼かれてなく、バターもついてない。ヌードルは非常にまずい。 ②部屋は、１階で窓を開けるとすぐ脇が通路になっていて、外から中が丸見え。 ③トイレの水洗の流れが悪く、排泄物が流れない。 ④スタッフの応対が悪い。予約滞在中は、顔を合わせると、笑顔を見せたりするが、チェックアウトすると、たちまちフンといった調子で知らん顔。 ⑤ホテルの空港への送り迎いは、ない。 ⑥チェックアウトの時間を聞いても、帰るまでいつでもＯＫとの話だったが、１２時ころに、出てくれと言われた。最初から１２時だったら１２時と言ってもらった方が良い。 ⑦このホテルには、２度と泊まらない。
Stayed 3 nights in Feb 2020

10/10 Excellent

Philippe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bonne adresse
Personnel très sympa, chambre très confortable avec balcon et calme (pas de bruit de moto, coqs...). Emplacement idéal. Un sans faute.
Stayed 6 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Did not get the room that I booked, but a smaller and simpler one. That was compensated, however. Good location on a beautiful street. Nice breakfast. Wifi rather unstable.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋での充電は必須なので、コンセント位置がベッドの近くにない、あってもコードの長さが必要な場所であった。（机の上のポットは延長コードがないと机の上でお湯が沸かせない） 電源コンセントの配置にひと工夫あるととても良い。 ホテルスタッフは親しみやすく、また対応もとても良い。 空港からタクシーで到着したので、場所がわかったが通りに看板等の表示があるとさらにわかりやすい。
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
狭すぎず広すぎずでリーズナブルに一泊するには丁度良かったです。
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
いつも笑顔でホスタピリティーがとても良いです。
Stayed 1 night in May 2019
Response from Xayana Home on 25 May 2019
Thank you so much for stayed with us. Enjoy your travelling. Best of luck from Xayana Home.

10/10 Excellent

sada

Liked: Cleanliness, staff & service, property conditions & facilities
とてもキレイです。 それ以上に受付のスタッフの対応が素晴らしい。 I was very satisfied with the accommodation. Thank you so much. But I have to apologize. I made a nuisance to you by my mistake. It is a tour of the waterfall. I saw the guidebook and found that the waterfall needed an entrance fee. The driver realized that he had paid the admission fee from the participants and saved the trouble of admission. I do not understand the driver's intentions because I have poor ability to listen to English. Since all the participants paid, I also paid without knowing what the cost was, which would cause a great inconvenience to you. I'm so sorry. Thank you very much for your kind response.
Stayed 1 night in Mar 2019
Response from Xayana Home on 25 May 2019
Thank you so much for stayed with us and don't worry about your mistake. You are very nice and kind person. Thanks.

10/10 Excellent

sada

Liked: Cleanliness, staff & service, property conditions & facilities
とてもキレイです。 それ以上に受付のスタッフが最高に親切です。 次に来るときも必ずここを選びます。
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019