I'm considering deleting my account on hotels.com due to this hotel. The property description is a total lie! When we walked in, the stench of cigarettes was very apparent. This was interesting because, on hotels.com, it states that the property was “smoke-free.” I was given a document to sign stating the hotel was a smoke-free hotel and that if we smoked, including vaping, we would be charged $250.
Now at this point, we should have turned around; however, I knew that I was not going to be refunded by hotels.com and that I would be charged regardless due to being passed the cancelation date and time that hotels.com set.
We walked in. The elevator was out of order. That was fine. Things happen. We walked to the stairs and up them. The odor of cigarettes everywhere was apparent. We got to our room, and the smell, combined with the linen that had pet hair, solidified that there was no way that we were staying there overnight. Within twenty minutes, we walked down the stairs, and I handed the hotel key cards back to the front desk and let the lovely lady know that we would not be staying.
No one should have to breathe in that toxic smell or sleep in unsanitary conditions. I'm a former dog owner. Pet hair doesn't bother me; however, it is disgusting to walk into a “cleaned” room, and pet hair from another person's pet is on the linen. We ended up booking another hotel for $269 just for the night because there was no way we could stay at this property.