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Reviews of Hawthorn Suites by Wyndham Louisville North

3 out of 5
Hawthorn Suites by Wyndham Louisville North
703 N Shore Dr, Jeffersonville, IN

Reviews

7.4

Good

Rating 10 - Excellent. 290 out of 944 reviews" "
Rating 8 - Good. 333 out of 944 reviews" "
Rating 6 - Okay. 149 out of 944 reviews" "
Rating 4 - Poor. 85 out of 944 reviews" "
Rating 2 - Terrible. 87 out of 944 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Althea

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property manager is falsely advertising this hotel. The hotel is very outdated, unclean, and has a bad odor. Upon checking in just from the unkept and lack of cleaning from the lobby, i could tell. We immediately requested a refund and why. The manager who stated the system wouldnr allow and that he just work there, we knew qas the actual owner. Its sad people falsely advertise thier establishment and take advantage of people and thier hard earning. We even offered to pay for 1 night and cancel the 2nd, he wouldnt take care of the customer. He kept saying but its the Kentucky Derby. So we paid for 3 rooms for two nights that we couldnt stay in. My room was supposedly being cleaned. We met the cleaning lady on the way out with just a dirty rag in her hand. No cleaning cart, just a rag. Get in the room and i almost thru up, the tub was awful and toilet still had unflushed particles. Went back to the front dest to advise and was told we couldnt cancel because of it. Im going to dispute this as this is not right and dont sit well in my spirt at all. Please dont stay at this place. Poor hygienic practices.
Stayed 2 nights in May 2022

10/10 Excellent

Sarah

Stayed 1 night in May 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs major updates.
This hotel is in need of repair and updates. The paint on tub/ shower wall as chipping. I would rate the cleanliness of the bathroom a 2. The toilet bowl did not look clean. The floor was dirty. The carpet needs to be replaced. The sheets on the bed look like human body fluids but it was only the deterioration of the sheets. We paid for a night stay but checked out the same day.
Stayed 1 night in May 2022

6/10 Okay

Phillip

Liked: Room comfort
You get what you paid for.
If you're looking for just a bed to sleep in, a clean room and hot showers, then it's perfect. That's all I needed, really. It's super convenient to the US31 bridge to Louisville. (The bridge with no tolls). You're better off getting breakfast somewhere else. Pretty much prepackaged stuff for breakfast or snacks. As far as looks, the walls and floors and the kitchen appliances have seen better days. But I personally don't use it. Pretty much for the price and location, it's very decent and I was comfortable nonetheless.
Stayed 2 nights in Apr 2022

2/10 Terrible

Clay

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Went there for Kentucky Muscle Show! First room was 202! Found mice poop inside of pull out couch! Mold inside of bathroom shower! Moved us to 302 and wasn’t any better!
Stayed 1 night in Apr 2022

2/10 Terrible

Carol

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude, dirty and never staying again
Well. Let’s see. First very rude staff at front desk. Door by bathroom sink broke at the bottom, kitchen bottom cabinet broken henge, ants in kitchen sink, asked twice for stuff a Was given nothing but a roll of paper towels. Had to call again after 8 hours to get to and clean towels, did not get room serviced, water leak stains and cracked ceiling in living room and kitchen. Breakfast on Saturday not any left. Waffle maker broke, no eggs, and the poor lady was being treated badly by office staff while she was trying to help hotel guest. Frozen breakfast sandwiches only on Sunday, no drinks, no coffee, thermostate in room did not work. Office person really rude when we asked for coffee for the in room coffee maker. Oh and by the way the toilet rocked, not just the seat, the whole seat and wobbled when sitting on it. Very bad. Over all staff rude, complained, treated guests bad, no service, no help, room was terrible. Do not stay here. They even blocked off part of the grassy area for their employees to cook and told guest the picnic tables were only for them….room 116
Stayed 2 nights in Apr 2022

6/10 Okay

Sonza

Liked: Staff & service
Disliked: Property conditions & facilities
The good, bad and ugly!
The ONLY thing great about the trip was the lady Daniella at check in and the views from the riverside. Danielle (a) was very sweet, hospitable and went out of her way to accommodate our requests. The room was sub-par at most, breakfast was not as expected and we were still billed for a room that was pre-paid before arrival and I was told that I couldn't get a receipt art check out because I prepaid thru a 3rd party which is preposterous.
Stayed 1 night in Apr 2022

6/10 Okay

Donna

Travelled with family, Travelled with pets
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
I feel there could've been more seating in the outside areas. Being a major function held that same weekend. No top covering on our bed. No soap or shampoos in the bathroom. Only one roll of toilet paper. No phone in room.
Stayed 2 nights in Apr 2022

2/10 Terrible

Carly

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
Room wasn't cleaned..full of trash and linnens not changed. Got another room...was just ok on being clean. Told there was a hot breakfast buffet but was only cereal and microwave sandwiches....both looked disgusting. Will never stay there again.
Stayed 1 night in Apr 2022

2/10 Terrible

Jean

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This place needs to be torn down! It’s dirty, furniture is gross, holes in window screens, bathroom door kicked in. In addition, had a sorinkler
Stayed 1 night in Apr 2022

6/10 Okay

Monica E

Stayed 1 night in Apr 2022

8/10 Good

Shaun

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not even trying to do a good job.
The most disappointing thing was that the kitchen was barely stocked. It had very little of what you expect when you pay extra for having a kitchen. One set of flatware, one glass, one mug, no dish soap or sponge. Repair work was schlocky, poor choice of flooring made it look damaged when it wasn’t. Spacious but not comfortable.
Stayed 1 night in Apr 2022

10/10 Excellent

Roobik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

2/10 Terrible

Patrick

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The owners sold the business and the building will be torn down. Open six more weeks. Until then, very tough for customers. Rooms were stripped. No irons, facial tissue, shampoo, ect. Did not clean the room, no new towels. You had to go to the office and complain to get fresh towels. I have stayed here. For years and loved the place. So disappointed how things are now.
Stayed 15 nights in Mar 2022

10/10 Excellent

Laura

Stayed 1 night in Mar 2022

4/10 Poor

Kennedy

Disliked: Cleanliness, property conditions & facilities, room comfort
Run Away!
This was by far one of the worst hotels I've stayed at in a long time. From maintenance to housekeeping, the place needs a lot of work. It was dirty, there were tons of integral repairs that should have been taken care of, it smelled and definitely has not always been a non- smoking building. I would never stay there again. Also, as someone who works in the hotel industry, why have a suite with a little kitchenette and no dishes, pots, pans, etc? Why have a coffeepot but no cups? What a mess this place is!
Stayed 2 nights in Mar 2022

10/10 Excellent

Bailey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect straight shot to KFC Yum! Center
The kitchenette was amazing and staff was very friendly. We had trouble sleeping due to some arguing close by and could hear a lot from the hallway and the surrounding rooms. The breakfast also wasn’t set up when we went down even though the sign said it was supposed to be open. Overall enjoyed our stay
Stayed 2 nights in Mar 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2022

2/10 Terrible

Jonathan

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely disgusting and completely not cared for. In our building, the one door didn't work, the other one had a boarded up window. Our room was filthy. Mold growing under the soap holder in the shower, floors filthy, stains on the bedding and lampshades, no doors on the closet, holes all over in the walls, light in the kitchen was broken. We had no TV remote, no cups to drink water, the refrigerator rumbled like an airplane taking off so we had to unplug it just to be able to sleep. Lights were burned out, there was trash in the kitchenette cabinets. I had to wipe down all the hard surfaces to feel like I had a clean place to lay my suitcase and the wipes were brown after I got done. The whole place REEKED of weed smoke. There was a gigantic bag of trash in the hallway our entire stay... Absolutely do not recommend this hotel. It is completely filthy, disgusting and unsafe.
Stayed 2 nights in Mar 2022

2/10 Terrible

Megan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bedbugs. Pictures were taken. Property refused to reimburse me for my stay or my luggage i had to purchase to replace my cloth luggage.
Stayed 1 night in Mar 2022

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our daughter laid out the the sofa bed and it was covered in mouse turds. Just absolutely nasty. Silverware was covered in mold. They were no toilet paper at all in our room. I immediately had to go downstairs to get some. When we saw how nasty and infested the couch bed was, the girls couldn’t sleep. They told us they were booked out but that GM names Tabatha would be in touch with us for discounts. She has not reached back out. I believe in giving company a chance to fix something before leaving a bad review because times are hard right now. But if you aren’t going to try to fix it, it’s time to leave reviews.
Stayed 1 night in Mar 2022

4/10 Poor

Melodie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Some of the things that we Experienced may or may not have been controllable by the hotel, yet made the stay less than pleasing. When we arrived just before 4:30 our room was not ready and were told 30 min. We gave them about 40 and the room was ready when we went in. So big props to the staff for that. Just beside the entry door, a window was busted out, with plywood covering it. How long it was there, who knows. But it can leave an uneasy feeling when walking into a hotel. Our room was clean, and the dishwasher was running when we walked in (not an issue), but the next morning when I woke up to get a drink of water and start coffee before the kids woke up, there were zero cups in the room. There was one (still dirty) coffee mug in the dishwasher-in the entire room (we were in a room with two double beds). No plastic cups anywhere. No dish soap, no wash cloths to clean the mug myself. There was construction going on in the city, and I’m not sure why this lot was the chosen ONE lot to store equipment, but there was a good 1/3 of the parking lot (which is clearly not a shared lot) that was unusable as it had all kinds of construction equipment parked. We returned from a concert at 1am and had to park in an adjacent lot and walk either quite a way around, or through snow and wet grass to get back to our room at 1am. Aside from these inconveniences that just kept stacking up, our room was right beside the elevator, and it was still a very quiet stay.
Stayed 1 night in Mar 2022

2/10 Terrible

Jacob

Business traveller
Liked: Staff & service
Disliked: Cleanliness
I had a mouse
First impressions were of an average hotel for the price. On my only morning at the hotel, I brought a plate of food back to the room and very nearly stepped on a mouse in the middle of the room. I watched as it ran under the couch. After packing up my clothes to check out, I saw a second mouse run out from one room, cross the hallway, and then go under the door of another room. I asked to speak with a manager about a refund due to the mice and was given an email. Before leaving this review, I emailed the hotel manager twice with no reply. The refrigerator and freezer in the room were not cold.
Stayed 1 night in Mar 2022

2/10 Terrible

Adam

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

Shelley

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
The staff was friendly and helpful. In one of the cupboard in the kitchenette, there was leftover food items - an onion, several packages of tortillas. These should have been removed prior to our arrival.
Stayed 1 night in Mar 2022

2/10 Terrible

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Would not recommend
Let’s start with the positive. The registration person was very friendly, and offered a good advice regarding restaurants available within walking distance. Now, I am always a bit skeptical about negative reviews, but the rest of the stay was awful. The cigarette butts around both the lobby entrance and all around the curbs may have been the first hint. Or maybe the poorly painted exterior door, or the dirty, worn hallway carpet. But the whole place is poorly maintained. Our room had no cups for water in the bathroom, no cups for coffee, and no ice bucket. Also no facial tissues. One bulb in the kitchen fluorescent light was missing, as was the the light bezel or cover. The kitchen area did have two microwaves for some reason. The bed had one half size pillow and one full size, but both looked dirty. Found the clock radio was not plugged in. There was a red stain on the vanity, and a pink mold on the shower head made me skip my morning shower. The take out breakfast was minimal. I saw no cereal or milk. No plates. No napkins. Just some bagged commercial muffins, cinnamon rolls and a few pieces of fruit. I will not be returning.
Stayed 1 night in Mar 2022

6/10 Okay

Sara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Fabulous service, shabby property
The customer service was fabulous, friendly, and incredibly accommodating. The property unfortunately is shabby and worn. There was food left in our fridge and the room was in disrepair with stains on the walls.
Stayed 1 night in Mar 2022

10/10 Excellent

Orita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tool concert
Stayed 1 night in Mar 2022

2/10 Terrible

Brad

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is in a fairly sketchy neighborhood. The rooms are outdated. Holes in carpet, broken door to second bedroom, cobwebs and filth everywhere. I pulled the sheets back on one bed and they were not changed. There was hair and human discharge stains all over the sheets.
Stayed 1 night in Feb 2022

2/10 Terrible

Jeffrey

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty silverware, dirty dishes, moldy shower and bathtub, spots all over blanket, rotting wall in the bathroom.
Stayed 3 nights in Feb 2022

6/10 Okay

Travis

Disliked: Cleanliness, amenities
Stayed 1 night in Feb 2022

2/10 Terrible

Antonio

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was dirty trash in the can dirty towels on the bathroom floor
Stayed 2 nights in Feb 2022

10/10 Excellent

Spencer

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I liked the area and the living space.
Stayed 1 night in Feb 2022

6/10 Okay

HALL

Travelled with group
Stayed 1 night in Feb 2022

10/10 Excellent

Jarrett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

2/10 Terrible

fred

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
In the first room, which we rejected, the heater was broken (in late January) and the fire alarm was chirping every 30 seconds. In the 2nd room the main overhead light was burned out and the bathroom door needed to be forced closed/opened. Overall maintenance was quite lacking and not up to what we expected from Wyndham
Stayed 1 night in Jan 2022

8/10 Good

Emily

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here a few times. For the price, it is a good place to stay. I felt safe in the parking lot. They had a small grab n go breakfast with granola bars, muffins, etc. Staff has been suuuper friendly and helpful with every interaction. The room smelled nice and was mostly clean, but was just normal wear and tear that is typical. The kitchenette was nice to have while away from home.
Stayed 2 nights in Jan 2022

10/10 Excellent

Debbie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hawthorn Suites
I enjoyed staying at this hotel and was pleased with our room. Breakfast options could have been better and I do not like the fact that $50.00 of my money is being tied up. I think that should be credited back by the end of the business day upon my departure.
Stayed 1 night in Jan 2022

10/10 Excellent

Elizabeth

Stayed 2 nights in Jan 2022

10/10 Excellent

Emily

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean, but had obvious signs of wear like scuffs on the wall, stains on shower curtains, etc. The staff was very, very friendly. When I said I was there for work, and was going to be working night shift, I was told that if I didnt make it to the grab n go breakfast, they would be happy to run into the kitchen and get me something. As I was checking out, the man at the desk ensured that everything was ok with my visit. The hotel was quiet and it was nice to have the full kitchen and lots of room. Would stay here again.
Stayed 2 nights in Jan 2022

10/10 Excellent

Pamela

Stayed 2 nights in Jan 2022

4/10 Poor

Roland

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room lacked a roller for the toilet paper, had only a single paper cup, the drapes were partially unhooked, and their were several lightbulbs needing change. In addition, a price tag from a previous guest's Talbot's purchase was still on the nightstand, and there was dental floss on the carpet.
Stayed 1 night in Jan 2022

2/10 Terrible

michael

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely disgusting. The beds were filthy, floor was filthy, tv’s didn’t work. The heat didn’t work and we were freezing the night we got in. It was late so I had to stay with my family but the first thing in the morning we checked out and were refunded are money and went to another hotel.Do not ever stay here!
Stayed 4 nights in Jan 2022

4/10 Poor

Joseph

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Molly

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2022

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bedrooms were fine. Pull out bed had stained sheets, no pillowcases or blanket and a penny, a dollar and a transistor battery in the bed. When i called about, no one offered to come and change it. The sofa cushions were gross. Not enough towels and i had to go to the office in the rain to get more. Bathtub had mold. Toilet paper holder was missing so tp was on the top of the toilet tank. Could not figure out how to turn on the light in the kitchen. Hallways and lobby smelled of cigarettes and marijuana. The worst was the ac unit that kept going on all night despite trying to turn it off. It sounded like a freight train. The blower blades were clanging. No one slept all night.
Stayed 1 night in Dec 2021

10/10 Excellent

JANIS, LEWISVILLE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walking distance to Falls of the Ohio State Park, Schimpffs Confectionery, Big Four Bridge, and The Red Yeti Restaurant. Good breakfast. Friendly staff.
Stayed 1 night in Nov 2021

10/10 Excellent

Karoline, Cuyahoga Falls

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff was very welcoming. We would happily stay there again.
Stayed 2 nights in Dec 2021
Response from Management on 6 Dec 2021
Thank you for giving us a 5 star rating Karoline. We're thrilled to hear you had a pleasant stay and hope to see you again.