Suite, 1 King Bed, Non Smoking
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Reviews of Comfort Inn & Suites Louisville Airport Fair & Expo

2.5 out of 5
Comfort Inn & Suites Louisville Airport Fair & Expo
2912 Crittenden Drive, Louisville, KY

Reviews

7.4

Good

Rating 10 - Excellent. 266 out of 1002 reviews" "
Rating 8 - Good. 374 out of 1002 reviews" "
Rating 6 - Okay. 203 out of 1002 reviews" "
Rating 4 - Poor. 88 out of 1002 reviews" "
Rating 2 - Terrible. 71 out of 1002 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

azra

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not coming back
Stayed 3 nights in Apr 2024
Response from GM on 19 Apr 2024
Thank you for taking time give us feedback. We appriciate your feedback. Thank you for staying with us.

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GM on 12 Apr 2024
We are happy to hear that you enjoyed your stay with us. if there is anything we can do to help please let us know thank you have a great day

10/10 Excellent

Gayla

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying there. Check in was easy and person was friendly. Nice breakfast in the morning as well.
Stayed 1 night in Apr 2024
Response from GM on 11 Apr 2024
We are happy to hear that you enjoyed your stay with us. if there is anything we can do to help please let us know thank you have a great day

10/10 Excellent

Latashia

Liked: Cleanliness, amenities, property conditions & facilities
Convenient, great service
Stayed 3 nights in Apr 2024
Response from GM on 9 Apr 2024
We are happy to hear that you enjoyed your stay with us. if there is anything we can do to help please let us know thank you have a great day

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a cheer competition. The sweet staff opened breakfast early so the girls could eat breakfast before their competition. We’ve stayed here twice and had a wonderful experience both times!
Response from cp on 6 Apr 2024
We are happy to hear that you enjoyed your stay with us. if there is anything we can do to help please let us know thank you have a great day

8/10 Good

Scott

Business traveller
Liked: Cleanliness, property conditions & facilities
Was value for dollar
Stayed 3 nights in Mar 2024
Response from GM on 25 Mar 2024
Thank you for taking time give us feedback. We appriciate your feedback. Thank you for staying with us.

6/10 Okay

Debra

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioner didnt work correctly.
Stayed 3 nights in Mar 2024
Response from GM on 20 Mar 2024
Thank you for taking time give us feedback. We appriciate your feedback. We already fix the Air conditioner. Sorry for inconvience. Thank you for staying with us.

6/10 Okay

Lev

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from GM on 15 Mar 2024
Thank you for taking time give us feedback. We appriciate your feedback. Thank you for staying with us.

8/10 Good

Debra

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated Comfy ! would stay there again.
Stayed 1 night in Feb 2024
Response from GM on 16 Feb 2024
Thank you for taking time give us feedback. We appriciate your feedback. Thank you for staying with us.

6/10 Okay

Marlina

Stayed 1 night in Feb 2024
Response from GM on 20 Mar 2024
Air conditioner

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from GM on 16 Jan 2024
Thank you for taking time give us feedback. We appriciate your feedback. Thank you for staying with us.

10/10 Excellent

Lacarra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brightly lit parking lot and easy access to entrance. Eateries is short driving distance. Greeted at check-in and it was an easy process.
Stayed 1 night in Jan 2024
Response from GM on 14 Jan 2024
Thank you for taking time to give us your feed back. we appreciate your feedback. see you back soon.

10/10 Excellent

Mone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sermoin I get in and out at the check inn I been coming here since they reopened and fully remolded I live just about 15 mins from here it's my second home I love to stay I most didn't get to stay my two days the other day
Stayed 2 nights in Dec 2023
Response from GM on 3 Jan 2024
Thank you for taking time to give us your feed back. we appreciate your feedback. see you back soon.

6/10 Okay

Derrick

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good, but….
Parking sucked, air conditioning sounded like it was gonna blow up any minute lol, faucet didn’t work, pillows were the size of couch throw pillows. But….. for the price it was good. You get what you pay for.
Stayed 2 nights in Dec 2023
Response from GM on 19 Dec 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Christy

Stayed 3 nights in Dec 2023
Response from GM on 19 Dec 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Huge clean rooms, decent breakfast
Stayed 1 night in Nov 2023
Response from GM on 5 Nov 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Nicolette

Stayed 1 night in Oct 2023
Response from GM on 21 Nov 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Wanda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great price
Stayed 1 night in Oct 2023
Response from GM on 30 Oct 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
We arrived before noon and our check in time was supposed to be 4pm. The lady at the front desk said if your room has been cleaned you can go ahead and check in. She checked and it had been cleaned so we were checked in before noon. Very friendly, great personality and professional. Room was clean and smelled clean. Only negative is plane noise however it is near the airport so that is expected
Stayed 2 nights in Oct 2023
Response from GM on 24 Oct 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like the pillows my head was hurt and my gf can't sleep either
Stayed 1 night in Sep 2023
Response from GM on 17 Oct 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Debra

Business traveller
Liked: Cleanliness, staff & service, room comfort
A few fixes even though it’s newly remodeled
Remodeling is less than a year old but bathroom door already had a 2” patch of paint peeling off by handle. Also shower doesn’t fully engage when you pull up thingy on spigot - more water came out of spigot than shower head. Otherwise everything is new and fresh.
Stayed 3 nights in Oct 2023
Response from GM on 30 Oct 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing. We will start working to fix the issue you experiance during your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on 17 Oct 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities
Went to a Louisville Football game, easy walk to the stadium and tailgating. Close to the Expo and six flags also! Staff was friendly and accommodating and had a decent breakfast.
Stayed 1 night in Oct 2023
Response from GM on 17 Oct 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except the road, air conditioning and upstairs noise.
Stayed 1 night in Oct 2023
Response from GM on 12 Oct 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

zach

Liked: Cleanliness, staff & service
Hotel check in process was phenomenal. We arrived early for a football game and the gentlemen did everything to allow us an early check in so we didn’t have to come back later. Traffic patters post event at L&N stadium was a disaster and we couldn’t get back to the hotel without going 5 miles out of the way. So much for close proximity. Once we got back the room was VERY loud and could hear every bit of traffic up and down the roadways.
Stayed 1 night in Oct 2023
Response from GM on 10 Oct 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

4/10 Poor

James

Stayed 1 night in Oct 2023
Response from GM on 30 Oct 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

6/10 Okay

Sam

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from GM on 30 Sept 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from GM on 27 Sept 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

JOANNE

Stayed 1 night in Sep 2023
Response from GM on 17 Oct 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfectly nice, with free breakfast, a clean room, and extremely comfortable pillows. We were going to a festival at the expo center and were able to easily walk to and from the venue in a few minutes and save big on parking expenses which was fantastic!
Stayed 3 nights in Sep 2023
Response from GM on 25 Sept 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Eric

Stayed 1 night in Sep 2023
Response from GM on 12 Oct 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Sunil

Business traveller
Disliked: Staff & service, amenities
Staff/Owner is not honest. They try to charge your credit card without your permission/approval after you have left the hotel.
Stayed 1 night in Sep 2023
Response from GM on 14 Sept 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing. We already talk to you before we charge your card.

10/10 Excellent

Donita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good breakfast, clean
Stayed 1 night in Sep 2023
Response from GM on 12 Sept 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing

10/10 Excellent

Oluwadare

Stayed 2 nights in Sep 2023
Response from GM on 25 Sept 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Peter

Liked: Cleanliness, amenities
convienient but undergoing a remodel
Stayed 3 nights in Aug 2023
Response from GM on 29 Aug 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking spaces were small. Not very accommodating for pickup trucks and larger SUV's. But overall...excellent place to stay.
Stayed 2 nights in Aug 2023
Response from GM on 29 Aug 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

James

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Rough checkin!
Was a difficult check in, was paid in full & then turned me away
Stayed 2 nights in Aug 2023
Response from GM on 26 Aug 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Jessie

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on 8 Aug 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Lucky

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, oversized, and beds were great. Across the streer from Ky Kingdom-Fair Expo. Great location with many dining options close. Small parking lot.
Stayed 2 nights in Jul 2023
Response from GM on 8 Aug 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a basketball tourney at expo center and this hotel was so close. The staff was very nice and their renovations were excellent!! Nice hotel!!
Response from GM on 25 Jul 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on 25 Jul 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

4/10 Poor

Kayeana

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GM on 20 Jul 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our rooms were very clean and the staff was friendly and helpful. The common areas were clean as well. The inside of the hotel was updated and nice. They are renovating the outside but that didn't affect our stay. Our dead bolt didn't work on our door but that would be my only complaint. We did not ask to have it fixed.
Stayed 3 nights in Jul 2023
Response from GM on 13 Jul 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

6/10 Okay

Judy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly staff. Poor entry conditions due to construction and debris. Room interior doors did not close properly, Room smelled musty.
Stayed 2 nights in Jul 2023
Response from GM on 11 Jul 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Cody

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Got there 2 hours after check in time and room was not ready
Stayed 1 night in Jul 2023
Response from GM on 11 Jul 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from GM on 5 Jul 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Chet

Stayed 3 nights in Jun 2023
Response from GM on 25 Jul 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Emily

Stayed 1 night in Jun 2023
Response from GM on 3 Jul 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities
Convienent
Stayed 3 nights in Jun 2023
Response from GM on 27 Jun 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except the elevator smelled really strongly like marijuana when we arrived at the hotel later in the night. Also doing construction to front entrance.
Stayed 2 nights in Jun 2023
Response from GM on 27 Jun 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing. We will start working on elevator.