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Reviews of Holiday Inn Louisville Airport South, an IHG Hotel

3 out of 5
Holiday Inn Louisville Airport South, an IHG Hotel
6551 Paramount Park Drive, Louisville, KY

Reviews

8.6

Excellent

Rating 10 - Excellent. 322 out of 582 reviews" "
Rating 8 - Good. 161 out of 582 reviews" "
Rating 6 - Okay. 47 out of 582 reviews" "
Rating 4 - Poor. 34 out of 582 reviews" "
Rating 2 - Terrible. 18 out of 582 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly!!
Stayed 3 nights in May 2024
Response from opal on 20 May 2024
Thank you for your review. We appreciate the feedback. We are happy you enjoyed your stay. We look forward to seeing you in the future. Until then, best wishes

10/10 Excellent

Tehrin Shay

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
As a Marriott employee that’s only stayed at Marriott properties, I had an amazing stay, the service was amazing and I’d definitely stay there again
Stayed 2 nights in May 2024
Response from opal on 20 May 2024
Thank you for your review. We appreciate the feedback. We are happy you enjoyed your stay. We look forward to seeing you in the future. Until then, best wishes

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was incredible
Stayed 2 nights in May 2024
Response from opal on 20 May 2024
Thank you for your review. We appreciate the feedback. We are happy you enjoyed your stay. We look forward to seeing you in the future. Until then, best wishes.

8/10 Good

Shameka

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and if I had a question they immediately answered. the staff was excellent and will stay again if need be
Stayed 3 nights in May 2024
Response from opal on 16 May 2024
Thank you for your review. We appreciate your feedback. We are happy you enjoyed your stay. We look forward to seeing you in the future. Until then, best wishes.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. I would visit again.
Stayed 2 nights in May 2024
Response from opal on 6 May 2024
Thank you for your review. We appreciate the feedback. We are happy you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Arika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Tequoia, Toledo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and polite. Will definitely book again!!!
Stayed 2 nights in Apr 2024
Response from opal on 30 Apr 2024
Thank you for your review. We appreciate your feedback and we are happy that you enjoyed your stay. We look forward to seeing you in the future. Until then, best wishes.

8/10 Good

Haley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, breakfast options were nice, and a ton of options for food in the surrounding area!
Stayed 2 nights in Apr 2024
Response from opal on 30 Apr 2024
Thank you for your review. We appreciate your feedback and we are happy that you enjoyed your stay. We look forward to seeing you in the future. Until then, best wishes.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to the airport, nice size room and comfortable bed.
Stayed 1 night in Apr 2024
Response from opal on 30 Apr 2024
Thank you for your review. We appreciate your feedback and we are happy that you enjoyed your stay. We look forward to seeing you in the future. Until then, best wishes.

10/10 Excellent

Keilah

Stayed 1 night in Apr 2024
Response from opal on 13 May 2024
Thank you for your review . We appreciate your feedback. We are happy you enjoyed your stay. We look forward to seeing you in the future. Until then, best wishes.

10/10 Excellent

Joanna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and relaxing
Stayed 1 night in Apr 2024
Response from opal on 22 Apr 2024
Thank you for your review. We appreciate the feedback. We are happy you enjoyed your stay. We look forward to seeing you in the future. Until then, best wishes.

10/10 Excellent

Wendi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from opal on 15 Apr 2024
Thank you for your review. We are happy you enjoyed your stay. We look forward to seeing you in the future; until then best wishes.

10/10 Excellent

ANDREW

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complimentary breakfast is excellent.
Stayed 1 night in Apr 2024
Response from opal on 9 Apr 2024
Thank you for your review. We appreciate your feedback. We are happy that you enjoyed your stay. We look forward to seeing you in the future. Until then, best wishes.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was awesome
Stayed 2 nights in Jan 2024
Response from opal on 3 Feb 2024
Thank you for your review. We appreciate your feedback. We look forward to seeing you in the future. Until then, best wishes.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 1 night in Jan 2024
Response from opal on 29 Jan 2024
Thank you for your review. We appreciate the feedback. We are happy you enjoyed your stay. We look forward to seeing you in the future.

10/10 Excellent

Linda

Liked: Cleanliness
The hotel was clean the staff friendly and the location was convenient
Stayed 1 night in Jan 2024
Response from opal on 29 Jan 2024
Thank you for your review. We appreciate the feedback. We are happy you enjoyed your stay. We look forward to seeing you in the future.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from opal on 16 Jan 2024
Thank you for your review. We appreciate your feedback . We are happy you enjoyed your stay. We look forward to seeing you in the future. Until then, best wishes

10/10 Excellent

Patricia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Opal on 4 Jan 2024
Thank you for your review. We appreciate your feedback. We are happy you enjoyed your stay. We look forward to seeing you in the future. Until then, best wishes.

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice.
Stayed 3 nights in Dec 2023
Response from opal on 29 Dec 2023
Thank you for your review. We appreciate your feedback. We are happy you enjoyed your stay and look forward to seeing you in the future. Until then, best wishes.

8/10 Good

Gregory

Stayed 1 night in Nov 2023
Response from opal on 29 Dec 2023
Thank you for your review. We appreciate your feedback. We look forward to seeing you in the future. Until then, best wishes.

8/10 Good

Kcey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again
Stayed 1 night in Nov 2023
Response from opal on 22 Nov 2023
Thank you for your review. We appreciate your feedback. We are happy you enjoyed your stay. We look forward to seeing you in the future. Until then, best wishes.

10/10 Excellent

Emina

Stayed 1 night in Nov 2023
Response from opal on 29 Dec 2023
Thank you for your review. We appreciate your feedback and we are happy you enjoyed your stay. We look forward to seeing you in the future. Until then, best wishes.

6/10 Okay

Jimorris

Stayed 1 night in Nov 2023
Response from opal on 7 Dec 2023
Thank you for your review. We appreciate your feedback. We hope that you will consider us in the future again. Until then, best wishes .

6/10 Okay

Brian

Liked: Staff & service
This was an average property. Nothing too bad or out of the ordinary. Not in the best location. Noticeable damage to bathroom door makes you wonder how good they are at keeping up maintenance. Staff was pleasant during check-in and checkout.
Stayed 3 nights in Sep 2023
Response from opal on 11 Nov 2023
Thank you for your review. We appreciate your feedback. We hope that the next time you are in Louisville, we can better accommodate your. Until then, best wishes.

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Opal on 7 Nov 2023
Thank you for your review. We appreciate feedback. We are happy you enjoyed your stay. We look forward to seeing you in the future.

4/10 Poor

Lloyd

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from opal on 7 Nov 2023
Thank you for your review. We would appreciate your feedback. I am truly sorry that we did not meet your expectation and we would like to here how your stay went. If you would like to discuss any issues you incurred we would like to here from you. Please email us at manager.massey@gmail.com

10/10 Excellent

Dona, Gonzales

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and in a great area and the customer service was great and polite
Stayed 4 nights in Oct 2023
Response from Opal on 17 Oct 2023
Thank you for your review. We appreciate your feedback. We are happy you enjoyed your stay. We look forward to seeing you in the future. Until then, best wishes.

10/10 Excellent

Maria, TUPPERVILLE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to expo center. Very clean
Stayed 1 night in Oct 2023
Response from opal on 16 Oct 2023
thank you for your review. We appreciate your feedback. We look forward to seeing you in the future.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from opal on 11 Oct 2023
Thank you for your review. We appreciate your feedback. We are happy you enjoyed your stay. We look forward to seeing you in the future. Until then, best wishes.

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast: real food (eggs, fruit, meat), not just sweets. Location was good for us: close to airport and quick drive to the Louder Than Life Festival Maid service only came out first morning, but clean towels were brought when asked for. Property was quiet at night
Stayed 5 nights in Sep 2023
Response from opal on 9 Oct 2023
Thank you for your review. We appreciate you feedback. We are happy you enjoyed your stay. We look forward to seeing you in the future. Until then, best wishes.

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boo at the Zoo Trip
Hotel was very clean. Room had a very good smell to it. Restaurant was really good and convenient. Kids enjoyed the indoor pool which was the main thing we were looking for in a hotel near the zoo. Breakfast was very good, too. Overall it was an excellent and peaceful stay.
Stayed 1 night in Sep 2023
Response from opal on 6 Oct 2023
Thank you for your review. We appreciate the feedback. We are happy you enjoyed your stay. We look forward to seeing you in the future. Until then, best wishes

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is walkable quiet and safe neighborhood
Stayed 1 night in Oct 2023
Response from opal on 6 Oct 2023
Thank you for your review. We appreciate your feedback. We are happy you enjoyed your stay. We look forward to seeing you in the future. Until then, best wishes.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from opal on 28 Sept 2023
Thank you for your review. We appreciate the feedback. We are happy you enjoyed your stay. Until next time, best wishes

4/10 Poor

Shelby

Travelled with family
Disliked: Staff & service
The biggest turn off was the fact that their “bar and restaurant” was 80 degrees, nobody was working at the bar, there was money and alcohol bottles, and paper left out everywhere (I took photos). One of the women working the front desk was rude and on her phone the whole time I was asking questions. The pool area smelled like rancid fish. Spend the extra $30 and stay at the hotel next door.
Stayed 1 night in Sep 2023
Response from opal on 14 Sept 2023
Thank you for your review. We apologized for the inconvenience you experienced while you were here at the hotel. We hope that you will give us another chance in the future.

10/10 Excellent

ANITA

Stayed 3 nights in Sep 2023
Response from opal on 3 Oct 2023
Thank you for your review. We appreciate your feedback and we are happy you enjoyed your stay. We hope to see you in the future. Until then, best wishes.

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and staff was amazing! Made the check in process an easy and quick one. There’s a lot of restaurants within walking distance to hotel that was convenient!
Stayed 1 night in Sep 2023
Response from opal on 5 Sept 2023
Thank you for your review. We appreciate your feedback. We look forward to seeing you in the future. Until then, best wishes

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 1 night in Sep 2023
Response from opal on 5 Sept 2023
Thank you for your review. We appreciate your feedback. We look forward to seeing you in the future. Until then, best wishes.

10/10 Excellent

Samantha

Business traveller
Liked: Staff & service
Some areas in the room could use a little extra love but overall, was a great stay.
Stayed 2 nights in Aug 2023
Response from opal on 31 Aug 2023
Thank you for your review. We appreciate your feedback. We are happy you enjoyed your stay. We look forward to seeing you in the future. Until then, best wishes.

8/10 Good

Bry

Stayed 1 night in Aug 2023
Response from opal on 14 Sept 2023
Thank you for your review. We appreciate your feedback. We look forward to seeing you in the future, until then, best wishes.

10/10 Excellent

Michael, North Chesterfield

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast accommodations
Stayed 2 nights in Jul 2023
Response from opal on 4 Aug 2023
Thank you for your review. We appreciate the feedback. We are happy you enjoyed your stay. We look forward to seeing you in the future. Until then, best wishes

10/10 Excellent

Alisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for my family
Great place to stay, the restaurant was hotter than we could stand and didn’t eat anything at all due to the heat. There was fans but it was blowing hot air around. The room was perfect for us, the pool and gym looked nice but we didn’t use either one.
Stayed 1 night in Jul 2023
Response from opal on 31 Jul 2023
Thank you for your review. We appreciate the feedback. We apologized of the inconvenience of the temperature in the restaurant . We are currently working to correct that situation. We hope that you will give us another chance in the future. Until then, best wishes.

10/10 Excellent

Zhaowei

Stayed 1 night in Jul 2023
Response from opal on 14 Aug 2023
Thank you for your review. We appreciate your feedback. We are happy you enjoyed your stay. Until next time, best wishes.

10/10 Excellent

AMBER

Travelled with family and small children
Liked: Cleanliness, staff & service
Great little property. The only downside is they only had one laundry machine and it was broken so I had to go next door to do laundry which was fine just kind of a pain.
Stayed 1 night in Jun 2023
Response from opal on 3 Jul 2023
Thank you for your review. We appreciate your feedback. We hope that we get the opportunity again in the future. Until then, best wishes.

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, property conditions & facilities
The front staff was friendly and helpful when we brought concerns to them. Our only concern was that the housekeeping staff did not remove our trash during our stay. Each day upon returning to our room, we had to call the front desk and ask for the trash to be removed.
Stayed 3 nights in Jun 2023
Response from opal on 22 Jun 2023
Thank you for your review. We appreciate your feed back. Your feedback helps us better to provide for our guest. We look forward to seeing you again and provided better service in the future. Until then, best wishes.

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from opal on 6 Jun 2023
Thank you for your review. We appreciate your feedback and we look forward to seeing you in the future. Until then, best wishes

10/10 Excellent

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable rooms and excellent service
Stayed 1 night in May 2023
Response from opal on 5 Jun 2023
Thank you for your review. We appreciate the feedback and we are happy that you enjoyed your stay. We look forward to seeing you in the future. Until then, best wishes.

10/10 Excellent

Lisa

Stayed 1 night in May 2023
Response from Opal on 29 May 2023
Thank you for your review. We appreciate your feedback. We are happy you enjoyed your stay. We look forward to seeing you in the future. Until then, best wishes.

10/10 Excellent

Pamela, Lindenhurst

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their restaurant was excellent. Exceeded my expectations!!
Stayed 1 night in May 2023
Response from opal on 22 May 2023
Thank you for your review. We are happy you enjoyed your stay. We look forward to seeing you in the future. Until then, best wishes

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Nice place. A little overpriced, but what isn’t these days
Stayed 3 nights in May 2023
Response from opal on 22 May 2023
Thank you for your review. We appreciate your feedback and we are happy you enjoyed your stay. We look forward to seeing you in the future. Until then, best wishes.

10/10 Excellent

alex

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good there
Stayed 3 nights in May 2023
Response from Opal on 18 May 2023
Thank you for your review. We appreciate your feedback. We are happy you enjoyed your stay. Until next time, best wishes