Reception

Reviews of Garden Inn & Extended Stay Shepherdsville / Louisville

2 out of 5
Garden Inn & Extended Stay Shepherdsville / Louisville
130 South Lakeview Drive, Shepherdsville, KY

Reviews

4.6
Rating 10 - Excellent. 50 out of 398 reviews" "
Rating 8 - Good. 38 out of 398 reviews" "
Rating 6 - Okay. 55 out of 398 reviews" "
Rating 4 - Poor. 76 out of 398 reviews" "
Rating 2 - Terrible. 179 out of 398 reviews" "

4.6/10

Cleanliness

5.8/10

Staff & service

4.2/10

Amenities

4.2/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Gerald

This was a tough 5hr stay. Checked in at 1:30am and was gone by 6:30 am. Smoke stained room that was so pungent I barely slept 3 hrs. Furnishings untouched from 1986. I contemplated sleeping in my car but didn’t trust the area. As I left a raccoon eating out of trash can in the parking lot flipped me off (I’m serious about the raccoon but it was dark so hard to see the gesture at 6 am).
Stayed 1 night in Mar 2024

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was dirty and smelled of smoke. The room door was broken and the beds were dirty like the sheets weren’t even changed from the last people.
Stayed 1 night in Mar 2024

2/10 Terrible

Madonna

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty. So disgusting my husband checked in & and walked out again within 10 mins of being in the room…the sheets were not changed, pillow slips were dirty, toilet & tub were also dirty. The front desk would not let him checkout until tomorrow, so he left anyway. The most disgusting room ever…lost the $250, but he would rather sleep in his truck, it was that bad…
Stayed 1 night in Mar 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Never again
This motor lodge is run down and in disrepair. It appears to be a half-way house. We had few area choices or would have left. We instead armed up and barricaded ourselves inside the badly maintained room. We have stayed at better $40 a night hotels. We travel to the area frequently and will never stay in this location again. I'll drive through the night to get home instead.
Stayed 1 night in Sep 2023
Response from Garden Inn and Extended Stay Family on 3 Oct 2023
Dear Guest,Your review has been written to the wrong hotel. Our property itself is the only exterior property that is available on the exit. We are also nothing like a half-way house as you have mentioned. We don't even have the kind of people like that around for you to say that. Our property has done a lot of renovations and still doing more. We have received many positive feedback on it too. Honestly, I believe this is the reservation that was charged for a no-show. I am sincerely sorry that you were charged.

6/10 Okay

CAROL

Travelled with partner
Not stay there again
Stayed 1 night in Sep 2023
Response from Garden Inn and Extended Stay Family on 3 Oct 2023
Carol,Thank You for the 3 stars. We appreciate it.

10/10 Excellent

Rolf

Travelled with partner
Liked: Staff & service, amenities
The people are great, bedroom is clean, bed is very comfortable, but they need to clean up the parking lot area
Stayed 1 night in Jul 2023
Response from Garden Inn and Extended Stay Family on 3 Aug 2023
Rolf,A huge thank you for your sweet words for the hotel. We hope to see you soon.

6/10 Okay

Bill

Business traveller
Place was fairly clean, but wasn’t real nice. In a secluded area. Homeless very close by.
Stayed 1 night in Jul 2023
Response from Garden Inn and Extended Stay Family on 3 Aug 2023
Bill,Thank you so much for your kind words. We do not have any homeless people close to the property so I am so sorry if you encountered any of these issues as this is more pandemic now. We are renovating the property so hopefully we make it nice and comfy soon.

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This place was nasty n i wouldnt eveb sleep without my gun by me.
Stayed 2 nights in Jul 2023
Response from Garden Inn and Extended Stay Family on 11 Jul 2023
Jennifer,I am not sure why you would stay the number of nights you did if you were scared. Our property is located in the safest area in Shepherdsville, Ky.

2/10 Terrible

Angelo

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Should of slept in my truck
Stayed 1 night in Jun 2023
Response from Garden Inn and Extended Stay Family on 11 Jul 2023
Angelo,I am sincerely sorry that you did not enjoy your stay. We will definitely do better to improve.

6/10 Okay

donald

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
In progress.
Place needs alot of work. But friendly people. Bathroom was bad. Toilet did not work.
Stayed 1 night in May 2023
Response from Garden Inn and Extended Stay Family on 11 Jul 2023
Donald,Thank you so much for your review. We will definitely improve on what you suggested. The property is being renovated.

8/10 Good

Stormey

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Garden Inn and Extended Stay Family on 11 Jul 2023
Stormey,Thank you so much for your wonderful review. We appreciate it.

10/10 Excellent

Curtis

Stayed 1 night in May 2023

6/10 Okay

Angela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Garden inn was absolutely disgusting.. the refrigerator clearly had moldy food in it previously, the worst smell! My bar of soap had black mold on it. My carpet looked like he hasn’t been cleaned in weeks. Just very upsetting stay. We got in right before midnight
Stayed 1 night in Apr 2023

2/10 Terrible

Leon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not stay there!
Stayed 2 nights in Apr 2023

2/10 Terrible

Sarah

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need a hotel in Shepherdsville? Don’t go here.
Parking lot needs to be repaved. Floor is uneven and feels weak. Toilet doesn’t flush. Carpet is gross. Bathroom isn’t clean. Don’t go here.
Stayed 1 night in Apr 2023

2/10 Terrible

Durga Prasad

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Needed a place to stay to avoid the tornado producing storms. It was dirty and likely should be condemned because structurally it didn’t look safe. Glad there was no tornado.
Stayed 1 night in Mar 2023

4/10 Poor

John

Stayed 1 night in Mar 2023

4/10 Poor

Bria

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023

2/10 Terrible

Al

Travelled with partner
Disliked: Property conditions & facilities
Not maintained
Stayed 1 night in Mar 2023

2/10 Terrible

Kari

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very dirty. Hair all over the place. Bathroom was disgusting.
Stayed 1 night in Mar 2023

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place needs to be condemned. The room looked like it was being remodeled but nothing. No carpet, cement door with the glue on cement the bathroom. Tub had rust stain in, mattress was dirty and felt it had bed bugs. You could see light thru the door. Turned around and left. Would not stay in a place like this
Stayed 2 nights in Feb 2023

2/10 Terrible

Walter

Travelled with family
Disliked: Staff & service
The front desk clerk was very unfriendly and rude. My husband did not understand the clerk and when he was questioned and asked to repeat, he got nasty and said that we could go somewhere else, that he was doing his duty and spoke english and we could leave.
Stayed 1 night in Dec 2022

10/10 Excellent

Kenneth

Stayed 1 night in Oct 2022

6/10 Okay

CAROL

Stayed 1 night in Sep 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Filthy
Thankfully just needed a place to sleep while passing through. Do not stop here for any reason.
Stayed 1 night in Sep 2022

2/10 Terrible

Carl

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, at least there were no cockroaches. This place is a Bio Hazard. Mold in the bathroom, blood stains on the sheets and towels. The worst was the mold in the air conditioner and the smell of mildew in the room. I have lung problems and struggle to breath the next day. The toilet was wobbly and seeped water from the floor. TV had purple lines from some kind of damage. We had no choice but stay as there was a lot of events going on in the area. We tried to find another place but everyone was booked for a 30 mile radius. On a positive note the water pressure in the shower was good. they do not offer breakfast as the Inn advertises, not even coffee. The building should be condemned. Shame on you Expedia for even offering this place at all. Do not stay here no matter what. They say no refunds for a reason. There is a Semi parking lot next to this place so dust and noise in the norm. we left the door open to air the musty room out and management told us " to keep the door shut because they have an insect problem" This is without a doubt the worst place I have ever stayed in my 30 plus years of traveling. I should be refunded my money but they have a no refund policy. My mother and sister stayed in a room next to us under the same conditions.They do not have any handicapped amenities at all, well, they do have one handicap parking space .Avoid this place like the the Plague because it just might be lurking there. This is an honest review, I could go on and on. DON'T STAY THERE.
Stayed 1 night in Sep 2022

2/10 Terrible

Shawn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I want a refund. Did not stay there. Absolutely horrible
Stayed 1 night in Sep 2022

6/10 Okay

Peggy

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

Bradley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

Lisa

Disliked: Cleanliness, property conditions & facilities
Comfortable king bed is all I can say positive. People were out in the parking lot talking outside of our room until 11:00. Bathroom is the most disgusting thing I’ve ever seen in a hotel. But driving home over Memorial Day weekend left us with limited choices. And it was $95 on top of that.
Stayed 1 night in May 2022

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hospitality
Our stay was very nice. The front desk lady was very polite and gave the lobby a fun and warm atmosphere. The room was clean and nice. I couldn't get the remote to work (operator error lol) the maintenance guy came immediately to help and was cheerful. He even apologized to my 13 year old daughter as he stepped in front of her view of the tv. This was after we checked in at 930 pm and they did not mind helping. I will definitely stay here again.
Stayed 1 night in May 2022

2/10 Terrible

Darcy, Piracicaba

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible property, not maintained, old, dirty, broken. Nothing like the picture Expensive, would not stay there for 1/10 of the price. They offer no breakfast, and advertise they do. Do not recommend to anyone.
Stayed 1 night in May 2022

2/10 Terrible

Versa

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If I could give this hotel zero stars, I would. It was nasty, disgusting, hasn't been cleaned and there was mold everywhere. However, the check-in employees were very kind, but that's about it. This place needs to get torn down and rebuilt. Not even a homeless person would want to stay here.
Stayed 1 night in May 2022

4/10 Poor

Billy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2022

2/10 Terrible

Johny

Stayed 1 night in May 2022

2/10 Terrible

marcela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrrible
Terrible. This was by far one of the worst hotels we have ever stayed in. We arrived around 11 PM so we were way too tired to go and start arguing with the couple that apparently run the motel. But our door would not lock it close but we cannot get the lock to function. So we put a chair up against the door. The toilet wouldn’t flush there was no toilet paper in the holder. There was a roll on the floor. There was a red gel or something all over the walls in the shower and in the bathroom. Looking for an outlet I noticed that behind the nightstands it appeared that it had not been vacuumed or cleaned in years. The smoke smell was awful! We ran the AC all night to help with the smell. We stayed about six hours then left. Unfortunately this was the only hotel we could find for one night on our road trip because of the derby in Louisville. The pictures online are deceiving.
Stayed 1 night in May 2022
Response from Garden Inn and Extended Stay Family on 8 May 2022
Marcela, I am so sorry that you did not enjoy your stay. The only person that was at the front desk was a lady so I am not sure who "the couple" were. I wish you would have contacted the front desk for help as she would have been more than glad to help you. First of all, the hotel door do securely lock and there is a double lock and a latch at the door where you would have double safety lock which prevents anyone from opening the door. You can also use the chair to block the door, but the double lock and latch would have done the job. Hotel safety for guest is the upmost priority that we place. The room that you reserved was a nonsmoking room so I am not sure where the smell of smoke was coming from. I did go to check your room regarding to the issue you had with the toilet. I wish you would have called the front desk for help. We would have showed you that it works fine. I am honestly not sure what red gel that you were referring to as I did not find it or see it in the bathroom. As far as room availability goes in Louisville during KY Derby, there were plenty of hotels available, but we as every year keep the price as lowest as possible. The picture that we have online is definitely pictures of the hotel. The picture that you have shown is definitely the hotel room but the chairs are squeeze together in the pictures with the ironing board put in it. Overall, this is extremely disappointing that you did not enjoy your stay. We will do better. I am extremely sorry regarding to your stay.

2/10 Terrible

Rosa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Definitely not coming back.
Walked in and the room smelled a bit funky, not a huge deal. On of the comforters had a bug stain on it. Bathroom/sink wasn't clean and had little bits of debris or hair from, I'm assuming, the previous people that were in the room. Only plus was that the check in/out staff was super friendly. Most of the towels and hand rags were dirty.
Stayed 1 night in May 2022
Response from Garden Inn and Extended Stay Family on 8 May 2022
Rosa, A huge sorry on behalf of our hotel staff. We definitely apologize for the inconvenience you experienced during your stay with us. I am glad that we were able to change your room. We are extremely sorry again.

6/10 Okay

David

Travelled with family
Liked: Staff & service
The room is very small and I had to hold the cord for the microwave in order for it to work.
Stayed 3 nights in Apr 2022
Response from Garden Inn and Extended Stay Family on 8 May 2022
David, Thank you so much for your review. Our hotel room are considered for some small and for some medium size. I am extremely sorry for the issue you had with the microwave cord in order for it to work. We will definitely fix that for the next guest. I am so sorry for the issue you dealt with. We are glad that you enjoyed your overall stay.

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

8/10 Good

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
not using garden inns again
the room was not clean at all. there was blood on rhe pillow cases, hair and nasty stuff all over bathroom floor and hairr everywhere, sink was didty toilet was bad.
Stayed 1 night in Apr 2022

2/10 Terrible

Kathleen

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad bad bad
Very run down, not as pictured. Bathroom was disgusting, I would NOT take a shower. Shower curtain had mold on it. Toilet bowl or tank was loose. Stink bug sitting on the rim of my drink while sitting on the table. Bathroom faucet had the hot & cold water reversed. Everything in the fridge was frozen in the morning. Could not find where to turn it down. Bed was comfortable. Next time I book through Hotels.com, I’ll check out the place first!
Stayed 1 night in Mar 2022

4/10 Poor

Garret

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

Michael

Liked: Staff & service, room comfort
Nervous
I was a little nervous about the local area the chain link fence with three strands of Barbwire on top made me a little nervous about the area but I had no problems at all parking overnight there
Stayed 1 night in Mar 2022

2/10 Terrible

Brian

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2022

2/10 Terrible

Gayle

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2021

6/10 Okay

Dana R.

Disliked: Cleanliness
The hotel room was very unclean
Uncleaned room, but cheap. Was in town for festival and rooms were scarce. This was about the only place that still had vacancy without paying a ridiculous amount elsewhere.
Stayed 3 nights in Oct 2021

6/10 Okay

Manuel

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Gave me what I needed
Room could used a makeover, ceiling not nice . Phone fell apart, front staff lady ( night shift)very friendly courteous. I don’t blame her for overall condition of place. But then for the price I didn’t have high expectations. Would I recommend it? Yes just don’t expect the Hiton.
Stayed 2 nights in Oct 2021
Response from Garden Inn and Extended Stay Family on 18 Oct 2021
Manuel, Thank you so much for your review. We have taken a note of all the issues that you have mentioned and will be take care of it. I am so sorry if the phone fell apart and overall condition was not what you expected. We have many improvements planned for the upcoming year of 2022. I am glad that you would at least recommend people to stay with us. We thank you for staying with us and hope to see you again if you are in the area.

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I am 60 years old and have stayed in many hotels and motels in my life. But this Motel was by FAR the nastiest dirtiest and the most poorly maintained I have ever stayed in. The wall in the bathroom was like paper it was so rotten from a water leak and leaked in to the carpet next to the bed. The outlet by the sink came out of the wall when you unplug something. The refrigerator did not work. I stayed in this hotel for three days and was told there would be no room cleaning because of covid. I booked the room for three adults and for three days we only got two towels had to ask for another towel everyday. They were many many flaws in the repair work done in the room should be ashamed of the workmanship, a twelve-year-old could have done better. If it weren't for the AC working and hot water I would have slept in my van. I stayed in room 153 so if you have to stay here do not stay in room 153. The Motel was conveniently located to restaurants, gas stations and the interstate. But at $100 a night I would definitely not recommend this Motel even if it was $30 a night I would not recommend this Motel.
Stayed 3 nights in Oct 2021
Response from Garden Inn and Extended Stay Family on 18 Oct 2021
Michael, On behalf of our entire team, I would like to apologize for not exceeding your expectations. I can completely understand that you did not enjoy your stay with us, but some of the things you mentioned seems exaggerated. We have never had a leak in that room so not sure why you felt the wall in the bathroom was rotten. The refrigerator does work so I wished you would have told us during your stay so that we could have helped. It just needed you to adjust the temperature so it would turn cold. I am sorry as due to COVID, we did not have room service but we had told you that at the front desk that we have limited service, but we would have done whatever you needed as long as you contact the front desk and leave a message and let us know. I can definitely assure you that we did not have a 12 year old do our maintenance work. We are sincerely sorry that you did not enjoy your stay with us. We strive to make each and every guest as comfortable as possible. I am sorry for the disappointment.

2/10 Terrible

Shanna

Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting place
The hotel was so run down and dirty. When we got to our room the door wasn’t even locked, the bathroom door wouldn’t shut, the toilet wouldn’t flush the phone didn’t work. It was supposed to be a non smoking room, it smelled like an ashtray. The floor outside the door ( we were on 2nd floor) felt like it would fall through. It smelled like rotting fish outside our room The woman at the front desk was very nice and friendly and gave us our money back promptly.
Stayed 3 nights in Oct 2021
Response from Garden Inn and Extended Stay Family on 18 Oct 2021
Shanna, I am sincerely sorry that you did not enjoy your stay with us. We have taken all your suggestions and issues you encountered during your stay to the proper department and will resolve them immediately. The room you have reserved and was given was a 100% nonsmoking room so I am not sure why it smelled like smoke. I am also unsure of the rotting fish smell you smelled outside your room as we were not able to smell that. Either way, please accept our apologies.