Front of property

Reviews of Best Western Green Tree Inn

2.5 out of 5
Best Western Green Tree Inn
1425 Broadway Street, Clarksville, IN

Reviews

7.8

Good

Rating 10 - Excellent. 383 out of 1002 reviews" "
Rating 8 - Good. 328 out of 1002 reviews" "
Rating 6 - Okay. 141 out of 1002 reviews" "
Rating 4 - Poor. 80 out of 1002 reviews" "
Rating 2 - Terrible. 70 out of 1002 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tamaria W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second time that we've stayed at this Best Western. The only problem we had the first time was the electronic keys weren't working, but that problem has been fixed, so there were no complaints and had a nice evening, fairly quiet (close to highway) and the rooms are nice and clean. We will definitely stay there again if we have the need. Breakfast is very good as well, and close to lots of restaurants and shopping.
Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
Thank you so much for your continued patronage and for taking the time to share your positive experience with us. We're delighted to hear that you enjoyed your stay once again and that you found our rooms clean and comfortable.We're pleased to hear that the issue with the electronic keys has been resolved and that you had a quiet and enjoyable evening. It's wonderful to know that you appreciated our breakfast offerings and our convenient location near restaurants and shopping options.Your feedback is invaluable to us, and we truly appreciate your loyalty. We look forward to welcoming you back for another pleasant stay whenever you're in the area. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

4/10 Poor

William

Travelled with group
Liked: Staff & service
TV did not work in our room. Staff didn't have anyone to fix it. We got lucky and ended up being able to fix it ourself.
Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you experienced with the TV in your room and for the lack of immediate assistance from our staff.Ensuring that all amenities, including the TV, are in working order is essential to providing a comfortable stay for our guests, and we regret that we fell short in this instance. We appreciate your understanding and resourcefulness in resolving the issue yourselves.Rest assured, we will investigate what went wrong with the TV and take steps to prevent similar incidents from occurring in the future. Your feedback is invaluable to us as we strive to continually improve our services.We hope that despite this setback, you were still able to enjoy your stay with us. If there's anything else we can do to make your experience more enjoyable, please don't hesitate to let us know. We would love the opportunity to make it right for you.Thank you again for bringing this to our attention, and we hope to have the pleasure of welcoming you back in the future for a flawless stay.

6/10 Okay

francis

Liked: Staff & service
Disliked: Property conditions & facilities
broken frt door and coffee maker two of three days
Stayed 3 nights in Mar 2024
Response from GM on 8 Apr 2024
We sincerely apologize for the inconvenience you experienced with the front door and coffee maker during your stay. Ensuring all amenities are in proper working order is a top priority for us, and we regret that we fell short of meeting this standard.Rest assured, we will promptly address the issues with the front door and coffee maker to prevent any recurrence in the future. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention.Please don't hesitate to reach out to our front desk team during your stay if you encounter any further issues. We are committed to ensuring your comfort and satisfaction, and we hope to have the opportunity to make it right during your next visit. Thank you for your understanding.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from I-65
Stayed 1 night in Apr 2024
Response from GM on 4 Apr 2024
Thank you so much for choosing us to stay with please come back anytime an enjoy our beautiful city.

8/10 Good

Greg

Business traveller
Was nice
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Thank you for staying, come back in town and enjoy our beautiful city!

6/10 Okay

Bob

Travelled with family, Business traveller
Disliked: Staff & service
The television didn't work when we checked in on Friday nobody bothered to come look at it until we complained for the 4th time about 10 pm on Saturday. Asked for a discount on my stay only manager can do that he's not in on the weekends. Will Never use that hotel again even though i'm a rewards member. Very disappointed Bob
Stayed 3 nights in Mar 2024
Response from GM on 26 Mar 2024
We are sorry to hear you had all these issues with your stay. I am working with my team members to be more helpful with these issues moving forward.

10/10 Excellent

Suzie

Stayed 1 night in Mar 2024
Response from GM on 13 Apr 2024
Thank you for the great review. Thank you also for choosing us to stay with and take care of you. Please let us know if there is anything we can do, the next time you come back to our beautiful city.

2/10 Terrible

Lizzete

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t what Expedia said, it wasn’t what it said, make you confused with another property close by….. It’s a scam
Stayed 1 night in Mar 2024
Response from GM on 22 Mar 2024
We sorry to hear we didn't meet your expectations on your stay please let us know what we could have done better.

10/10 Excellent

ginny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Thank you for choosing us to stay with please come back anytime!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Great breakfast. Very comfortable and a great price.
Stayed 1 night in Mar 2024
Response from GM on 11 Mar 2024
Thank you so much for staying please come back anytime and enjoy our wonderful city.

8/10 Good

Gretchen

Travelled with partner
Liked: Cleanliness, staff & service
Bathroom light was on motion activated and came on in middle of night when having to get up to use bathroom. Not necessary. Disturbed others
Stayed 1 night in Mar 2024
Response from GM on 10 Mar 2024
Thank you for staying with us we are sorry to her about this issue.

8/10 Good

Tamaria W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was near our destination and convenient to restaurants and shopping. Very nice and clean. Only problem was with the electronic card keys for unlocking door. We weren't the only one, as our neighbors were having the same problem. If that is fixed, then there would be nothing to complain about. Breakfast was very good, and we would definitely stay there again.
Stayed 1 night in Feb 2024
Response from GM on 8 Mar 2024
Thank you for stay with us, we are sorry to hear about your issue with the locks on the door we are working hard to get those fixed.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 10 Mar 2024
Thank you for staying please come back and see us and our wonderful city again.

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 5 Mar 2024
We are sorry to see we didn't meet you expectations.

10/10 Excellent

andrew

Liked: Cleanliness, amenities
Great amazing
Stayed 2 nights in Feb 2024
Response from GM on 5 Mar 2024
Thank you so much for staying with us please come back and see us anytime!

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk services. Beautifully laid iut rooms.
Stayed 1 night in Feb 2024
Response from GM on 29 Feb 2024
Thank you for the prefect review, please come back anytime!

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very friendly
Stayed 1 night in Feb 2024
Response from GM on 29 Feb 2024
Thank you for the perfect score, and mentions of our staff and the cleaniness

6/10 Okay

Todd

Stayed 3 nights in Feb 2024
Response from GM on 22 Mar 2024
We sorry to hear we didn't meet your expectations on your stay please let us know what we could have done better.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, no problems
Stayed 1 night in Feb 2024
Response from GM on 29 Feb 2024
John, Thank you for choosing to stay with us, please come back soon!

10/10 Excellent

Beverly, Danville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 29 Feb 2024
Thank you for choosing us to stay with, please come back anytime! Enjoy our beautiful cities!

10/10 Excellent

Karl

Stayed 1 night in Feb 2024
Response from GM on 29 Feb 2024
Thank you for choosing to stay with us, please come back anytime and enjoy the sightseeing around town!

10/10 Excellent

Marion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quick stay.
Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
Thank you!

6/10 Okay

Carrie

Stayed 2 nights in Feb 2024
Response from GM on 22 Mar 2024
We sorry to hear we didn't meet your expectations on your stay please let us know what we could have done better.

8/10 Good

Marco, Myrtle Beach

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly
Stayed 4 nights in Jan 2024
Response from GM on 12 Feb 2024
Thank you for staying with us. I will make sure my staff hears this.

10/10 Excellent

Jeffrey W

Stayed 4 nights in Jan 2024
Response from GM on 22 Mar 2024
Thank you for your review it means a lot, please come back anytime and enjoy our beautiful city.

8/10 Good

Danny, Syracuse

Travelled with partner
Liked: Cleanliness
This hotel is just an average hotel. For the price and location it works. Okay but could use some fixing up.
Stayed 1 night in Jan 2024
Response from GM on 8 Mar 2024
Thank you for staying with us, we are working to update our rooms and the rest of the hotel this year.

8/10 Good

Alton

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Employees were very courteous. Breakfast bar needs some work. Egggs look like they were 2 weeks old. Other than that the room was clean and warm.
Stayed 1 night in Jan 2024
Response from GM on 8 Mar 2024
Thank you for staying with us! Please come back anytime

10/10 Excellent

Beverly, Danville

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from GM on 8 Mar 2024
Thank you for staying with us please come back any time!

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 12 Feb 2024
Thank you for choosing to stay with us.

6/10 Okay

kristina

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Tequila

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

William, Bloomington

Liked: Cleanliness
Stayed 1 night in Dec 2023

2/10 Terrible

Pamela

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, dirty, dirty!!!! We were with another group had several rooms booked. Bed bugs alive and dead were found. Noticed through the windows that several rooms next to us were torn up with no mattress and bed frames against the walls. We were anxious all night and glad to be on our way the next morning! Area was very questionable. One large section of the hotel/motel was burned out with fencing around. Not sure what caused the fire - was it electrical? It was definitely an experience I do not want ever again.
Stayed 1 night in Dec 2023

2/10 Terrible

Raymond C

Travelled with family, Travelled with pets
Disliked: Staff & service
Website said pet friendly but they refused to let me stay because I had a cst
Stayed 1 night in Dec 2023
Response from Nicole on 4 Jan 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly. Ckean
It was clean. Had quiet guests around us. Staff was friendly.
Stayed 2 nights in Dec 2023
Response from GM on 4 Jan 2024
Thank you please come visit again!

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 4 Jan 2024
Thank you

8/10 Good

Lavern L

Stayed 1 night in Dec 2023
Response from GM on 4 Jan 2024
Thank you

8/10 Good

Bruce, Jeffersonville

Stayed 1 night in Dec 2023
Response from GM on 4 Jan 2024
Thank you

10/10 Excellent

Jaime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience.
Very nice checking. Fast and friendly even though it was after midnight.
Stayed 1 night in Dec 2023
Response from GM on 22 Dec 2023
Thank you so much for the kind words. Please come back and see us!

2/10 Terrible

Edward A.

Disliked: Staff & service, property conditions & facilities
The attitude of check in and out staff member changed dramatically. I asked to extend separately the next night, Sunday since I would be working extra hours on Sunday. I didn't sense an issue. Sunday, I asked about the stay - since the room curtains were set open, and no "privacy card" was on the outside of the door. I didn't receive any calls or notice. The same desk clerk seemed irritated and said since I booked online that she couldn't extend the stay, and that they room had been cleared on day shift (without any word.) There were only 5 cars in front of rooms, and this was about 7 p.m. so it wasn't sold out. No indication she would make a room available was made; and made it a point to say a 2nd time, I had booked the room online, and she couldn't extend the stay. I left the room card, and thanked her any ways. I don't plan to stay at Green Tree, or likely Best Western again.
Stayed 2 nights in Dec 2023
Response from GM on 21 Dec 2023
I am extremely sorry for this issue. I will speak to my staff about this and fix that from ever happening again.

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 18 Dec 2023
Thank you for staying with us, sorry we didn't exceed your expectations. Please let us know what we can do better.

10/10 Excellent

Aarone

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from GM on 18 Dec 2023
Thank you for staying with us please come back to see us!

2/10 Terrible

Samuel

Stayed 1 night in Dec 2023
Response from GM on 18 Dec 2023
Thank you for staying with us, sorry we didn't exceed your expectations. Please let us know what we can do better.

8/10 Good

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 15 Dec 2023
Thank you for choosing us to stay with!

8/10 Good

gabriel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Response from GM on 12 Feb 2024
Thank you for staying with us.

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from GM on 15 Dec 2023
Thank you for choosing us to stay with!

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful time!
Stayed 1 night in Dec 2023
Response from GM on 15 Dec 2023
Thank you for choosing us to stay with!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 15 Dec 2023
Thank you for choosing us to stay with!

10/10 Excellent

charles a

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good rest
I always visit this are 3-4 times a year
Stayed 1 night in Nov 2023
Response from GM on 15 Dec 2023
Thank you for choosing us to stay with!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place for a quick stay
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Thank you for choosing our hotel to stay, please come see us again.