Outdoor pool, open 9 AM to 10 PM, pool loungers
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Reviews of Hotel Plaza Inn

3.5 out of 5
Hotel Plaza Inn
Cardenas y Leyva, Colonia Centro, Los Mochis, SIN

Reviews

7.2

Good

Rating 10 - Excellent. 176 out of 597 reviews" "
Rating 8 - Good. 160 out of 597 reviews" "
Rating 6 - Okay. 143 out of 597 reviews" "
Rating 4 - Poor. 62 out of 597 reviews" "
Rating 2 - Terrible. 56 out of 597 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

dennis

Travelled with partner
No hot water and tv didn’t work.
Stayed 1 night in Feb 2024

6/10 Okay

Claudia

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The bathroom had a terribl oddor, it was all of them that smelled super bad
Stayed 1 night in Feb 2024

6/10 Okay

Hakan Kadir

Stayed 1 night in Feb 2024

2/10 Terrible

Jon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay here.
We ended up not staying. The room was just not what we desired. Old, smelly, bedding threadbare and ragged. Couldn't find the remote control for the tv. After an hour we just packed up and went elsewhere.
Stayed 1 night in Dec 2023

6/10 Okay

Diego

Travelled with partner
La habitación no se parecia en nada a las fotos, el aíre hacía demasiado ruido, al inicio tuvimos problemas para conectarnos a la red inalámbrica y durante toda la mañana del día siguiente no tuvimos agua.

4/10 Poor

Armando

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property is dated and in need of some upgrades. I booked the honeymoon suite but it looked very little like the posted pictures . The check-in was a little bit tedious but not too bad. Cleaning staff came in and cleaned our room but threw out some food items and other toiletries that we had in the room. I'm not sure if they thought we had checked out but they threw out the items and made no attempts to replace them after we brought it to their attention. I'm doubtful that I will ever book there again
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
El hotel huele muy mal, o al menos la habitación que me dieron olía a drenaje. No fue nada agradable haberme hospedado ahí
Stayed 1 night in Nov 2023

2/10 Terrible

MARILU

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst hotel ever
Stayed 5 nights in Oct 2023

10/10 Excellent

STEVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT PLACE
WHAT A GREAT FIND. CENTER OF TOWN, BUT EASY TO FIND. STAFF WAS WONDERFUL. PARKING WAS VERY SECURE...INPORTANT TO US AS WE ALWAYS HAVE A "CARLOAD" COMING TO/FROM MEXICO.
Stayed 1 night in Oct 2023
Response from hotel plaza inn on 23 Oct 2023
buen día, agradecemos su bonito comentario, tratamos de mejorar continuamente, esperamos su próxima visita,excelente día!!!Balderrama hotel collection

10/10 Excellent

Lesby

Stayed 1 night in Sep 2023
Response from Respuesta del propietario on 10 Sept 2023
Estimado cliente, agradecemos su preferencia, esperemos tenerlo muy pronto de regreso...

10/10 Excellent

Donald

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
I believe that this property was two properties, i.e., Hotel Plaza and Capital Urban. Hotel Plaza at $140/night and Urban Capital at $55. We paid $140 but I think we stayed in Urban Capital so beware. It wasn’t dirty but old, limited bedding and coverlet was suspect. A/C extremely noisy, did not get much sleep. Upside, our vehicle was safe. 24 hr security.
Stayed 1 night in Sep 2023

10/10 Excellent

Lesley

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This is our second visit. We will continue to come back as it's a very nice hotel.
Stayed 1 night in Jul 2023
Response from hotel plaza inn on 18 Jul 2023
Good morning, I'm glad you enjoyed your stay.We look forward to seeing you on your next visit,BALDERRAMA HOTEL COLLECTION WISHES YOU AN EXCELLENT DAY

6/10 Okay

antonio

Stayed 3 nights in Jun 2023
Response from hotel plaza inn on 18 Jul 2023
Que tal antonio, nos gustaria saber cual fue el motivo de tu calificacion,asi poder mejorar cada detalle para que su proxuima estancia sea mucho mas agradable, le deseamos un excelente dia

10/10 Excellent

Joel

Stayed 1 night in Jun 2023
Response from hotel plaza inn on 13 Jul 2023
Buenos días Joel, agradecemos enormemente su comentarioBALDERRAMA HOTEL COLLETIO LE DESEA UN EXCELENTE DIA!!!

6/10 Okay

Patricia

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I walk with a cane. Was moved to an upstairs room because downstairs room had no hot water. Turned out the upstairs room didn’t have hot water either,
Stayed 1 night in Apr 2023
Response from HOTEL PLAZA INN on 1 May 2023
Hola, buen día, lamentamos que su estancia en nuestro hotel no haya sido de su total agrado, agradecemos enormemente su opinión, trabajaremos día con día para mejoras del hotel, lo invitamos a volver a visitarnos y no se quede con esa desagradable experiencia, que tenga un excelente día!!!

6/10 Okay

Maureen

Travelled with partner
Liked: Cleanliness, amenities
It was a nice place. We rented 2 rooms because we have 4 dogs. Kind of shocking when we were charged $2000 pesos for the dogs. Never been charged that much anyplace we have stayed. The people next door were partying all night. Miserable night.
Stayed 1 night in Mar 2023
Response from HOTEL PLAZA INN on 25 Apr 2023
GOOD DAY, WE ARE SORRY THAT YOUR STAY WAS NOT COMPLETELY SATISFACTORY, WE WILL WORK EVERY DAY TO IMPROVE OUR HOTEL, THANK YOU FOR YOUR OPINION

6/10 Okay

W Bartz

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Jr suite had beautiful dining table for six. But no microwave and no fridge, though they did bring a mini-fridge or request. But no coffee maker, and the restaurant charged $5 for coffee in the morning. That is just WRONG!
Stayed 1 night in Feb 2023
Response from HOTEL PLAZA INN on 25 Apr 2023
Good morning, we are sorry that your stay has not been completely satisfactory, we work every day for the continuous improvement of our hotel, thank you for your opinion

10/10 Excellent

Saul

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
The staff was incredible. They helped us park our trailer in front of the hotel. Very friendly and helpful.
Stayed 1 night in Feb 2023

8/10 Good

Norma

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Only for the people lobby,security’s, and gardens
No good becouse in te pictures ishow more better in all aspects, cleand no is good, all is very dirty, the sheets and pillows is old, the color is yellow for no buy more, is very old, and stains very browns, no like me, no have blankets, the pool is dirty, I said no need room service, when’d make my chec in I talk no need, and the laude táleme she put in the computer one mensage me no need and make room service,😡 I put the sings no service but the peoples touch’s my things, and no change the glass cups for wather and no cleaned the floor and more things, no cleand the furnitures is to much dirty and olds, the third day my door no open which my Kay, I need go to at loony for renew my key, but the personal is very nice, 🤩😍👍 all ok, only the installation and room is very dirty the people the cleaning no make a good work, and everything the furniture inside is very darmage, and dirty😞☺️😢,the air conditioner is very noice all the time, no good condition, the courtains is old and dirty Al no put fine in the rails, looks very, very bad the room sorry😫😡
Stayed 3 nights in Feb 2023

4/10 Poor

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

Rick

Liked: Cleanliness, staff & service, room comfort
Won’t be back
No amenities in the room. No hot water in the late afternoon. No ice machine. Restaurant service was excellent. Check in staff simply rude!
Stayed 1 night in Jan 2023

8/10 Good

Jose

Stayed 1 night in Dec 2022

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent pet friendly hotel
Great service, super friendly and they allow pets!
Stayed 1 night in Dec 2022

4/10 Poor

Carla

Travelled with family
Liked: Staff & service
Wouldn’t recommend
Room didn’t have enough towels. The power outlets weren’t working because no one instructed us how to turn them on. Beds were very hard and uncomfortable. Very noisy guests at 4 am. Food wasn’t very good. Cigarette butts in hallway.
Stayed 1 night in Nov 2022

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place and service were excellent, staff members were very helpful.
Stayed 1 night in Nov 2022

8/10 Good

W Bartz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property in a kind of grubby city. No microwave or fridge, or coffee machine. Just the basics. And if you book a suite, like I did, make sure you get a suite, like we did not.
Stayed 1 night in Nov 2022

10/10 Excellent

Albie

Stayed 2 nights in Oct 2022

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice hotel option in Los Mochis
Stayed 1 night in Oct 2022

6/10 Okay

Leo

Travelled with family
Stayed 4 nights in Oct 2022

6/10 Okay

Claudia

Stayed 1 night in Oct 2022

6/10 Okay

Angelica

Stayed 4 nights in Sep 2022

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Clean safe and friendly . Excellent secure parking inside courtyard of hotel
Stayed 1 night in Sep 2022

10/10 Excellent

Martin

Stayed 4 nights in Aug 2022

4/10 Poor

jorge

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bad attitude at the reception, they stole my personal soap, they took the tip and they didn't even clean my room
Stayed 2 nights in Aug 2022

4/10 Poor

Pedro

Stayed 1 night in Jul 2022

6/10 Okay

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It’s inconvenient to have to rent a remote control for the TV. If you leave it in the room and don’t give it to reception they don’t refund the rent fee deposit. Pool was out of service, was looking forward to using it due to the weather.
Stayed 1 night in Jul 2022

8/10 Good

Devyn

Travelled with family
Liked: Cleanliness, staff & service
Wish the Pool rooms we are nice as the tower rooms
The tower rooms are very nice, the beds are comfortable, rooms look nice. Whereas the rooms around the pool are older, the beds very uncomfortable, some of the rooms have a smell, and the furniture is kind of ran down. If they updated the roomm/furniture to match the tower, they’d have a much better rating. Also the Pool was out of order, which we were very disappointed about. The food at the restaurant is very good though.
Stayed 1 night in Jun 2022

2/10 Terrible

Alexandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty room. Mold in shower. Loud outside cannot sleep. Can hear all the cars open and close and drive.
Stayed 1 night in Jun 2022

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

4/10 Poor

Silvia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom shower floor was grimy and dirty. Asked the Front Desk to clean it and they did send someone who just wiped it, but didn't scrub. Also, the writeup on the hotel stated that they had a shuttle service to the airport, which was one of the reasons I chose it. However, upon check in the Reception said that while they had a van, they didn't have a driver. Had to resort to Didi service and had to pay extra because they are technically not allowed to deliver to the airport.
Stayed 1 night in Apr 2022

6/10 Okay

carole

Travelled with family, Travelled with pets
Disliked: Cleanliness
Nothing unique. Restaurant and security great TV bad had to use internet TV from my device. Place smelled moldy. Not as pretty as pictures.
Stayed 1 night in Feb 2022
Response from Estefanía Espinoza Reservations Aux Hotel Plaza In on 3 Mar 2022
Dear Carole, we appreciate your comment, we will check with the department in charge to give you a better experience in the rooms, our commitment is to satisfy the needs of our clients in the best way.

6/10 Okay

Melanie

Liked: Cleanliness
Stayed 1 night in Feb 2022

10/10 Excellent

francisco

Stayed 1 night in Jan 2022

10/10 Excellent

Wes

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great find in Mexico and pet friendly. Great rooms with secure parking.
Stayed 1 night in Jan 2022
Response from Hotel Plaza Inn on 3 Feb 2022
Good day, thank you for your comments, they are very important to us, we hope you give us an opportunity to provide us with a better service.

6/10 Okay

Sergio Eduardo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
A
Stayed 4 nights in Dec 2021
Response from Hotel Plaza Inn on 8 Feb 2022
Agradecemos su visita, esperamos que nos de la oportunidad de mejorar su experiencia en su próxima visita.

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fatal el servicio y robaron mi dinero
Servicio fatal desde que llegas, NO nos permitieron entrar y querían cobrarnos doble, cancelamos por hotels.com y el hotel se quedó con el dinero, no quiere liberar el pago, fatal la experiencia, lastima que todavía quieran vivir de la fama que tuvieron, NO lo recomiendo
Stayed 1 night in Dec 2021
Response from Hotel Plaza Inn on 3 Feb 2022
Buen día, gracias por sus comentarios son muy importantes para nosotros, esperamos nos de una oportunidad de brindarnos un mejor servicio.

4/10 Poor

Luis Fernando

Travelled with family
Disliked: Property conditions & facilities, room comfort
Por el precio se espera mas del hotel. De las pocas opciones pet friendly en los Mochis
Stayed 1 night in Dec 2021
Response from Hotel Plaza Inn on 5 Feb 2022
Good day, thank you for your comments, they are very important to us, we hope you give us an opportunity to provide us with a better service.

8/10 Good

Chih Feng

Business traveller
Liked: Staff & service
Stayed 1 night in Dec 2021
Response from Hotel Plaza Inn on 8 Feb 2022
Agradecemos su visita, lo esperamos pronto en nuestras instalaciones

8/10 Good

Jaime

Liked: Staff & service
Outdated
Room outdated and wrong remote control for TV
Stayed 1 night in Nov 2021